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Seaport Livery Service

5.0 (3 reviews)

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IBoston Limo

IBoston Limo

4.8(22 reviews)
3.5 km•Back Bay

Very frustrating and unprofessional experience with IBoston Limo…read more When I booked, I received a confirmation email that was essentially just a receipt. There were no pickup instructions, driver information, or contact information included. By the time I arrived at the airport, I still had not received any communication from the company, so I had to Google IBoston Limo myself just to find a phone number. I called twice and spent about 20 minutes wandering around the airport trying to figure out where I was supposed to meet my driver. When I finally reached someone, instead of helping resolve the situation, he immediately became argumentative and yelled at me, insisting that he had texted me. I explained that I had not received any text and had been checking my phone constantly, including while I was on the plane. He continued to argue with me, hung up, and then sent me a screenshot showing that he had supposedly texted me. Whether there was a technical issue with the text or something else went wrong, arguing with a customer who is stranded at an airport and cannot find their driver is an incredibly unprofessional way to handle the situation. A simple apology and clear instructions on where to meet the driver would have resolved the issue immediately. Instead, the interaction made an already stressful situation significantly worse. Once I finally found my driver, he was lovely, courteous, and professional. Unfortunately, everything leading up to that point, from the lack of pickup information and communication to the way I was treated when I called for help, was unacceptable. I will not be using IBoston Limo again.

Sparta Limo is a great company. Dependable, reliable, safe, and all with superb customer service…read moreyou don't find anymore. The owner, Bob, is someone you can trust and is a caring and wonderful individual. I'd highly recommend Sparta Limo for anyone looking for a quality experience.

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IBoston Limo - Clean comfortable vehicle.

Clean comfortable vehicle.

IBoston Limo
IBoston Limo - Efficient rides.

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Efficient rides.

Seaport Livery Service - limos - Updated October 2026

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