Adriana's team worked miracles in my home. Things that I had on my list were completed excellently. They went the extra mile and cleaned areas I had forgotten. They are the BEST !! If you want or need complete cleaning from respectful, responsible, honest workers, ask for Adriana's team. A++++ Excellent !!! Stop here and look no more. This cleaning group is THE BEST!! read more

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They did a great job with post moving cleanup, highly recommended to anyone who needs it

I hired OC maids to clean an empty apartment before move-in. I asked for the bathrooms, kitchen and blinds to be wiped down. I had to send them back in to do the empty refrigerator, but they did not touch the kitchen otherwise (maybe the blinds). I will post more pictures the the baseboards of the bathroom. I couldn't get a good picture of the cob webs that were still on the baseboards of the stairs. But they did vacuum the only part of the carpet that was new, not the stairs nor upstairs bedrooms at all. I called to complain and was told someone would get back to me after he talked to the team that was here. Waste of money, call someone else! Such a shame too, I used this place the 5 years I lived in Costa Mesa, I was out of the area 11 months I had no clue they went that far down in such a short time. read more

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Let me first start by saying the two cleaners who came to my home were very nice and I have nothing poor to say about them as people. However, to review them as maids, they were not very good. My house needed just the standard cleaning (dust, mop, vacuum, wipe down, windows) and I was left pretty underwhelmed by their service. This was the first time I used OC Maids and I was under the impression that at $100 an hour for 2 people, they were a professional service, but seems more like they just came and did a quick pass because they knew they were going to get paid. 1. 3 hours late to my appointment, scheduled at 1 PM, didn't come and start till 4 PM. 2. No uniform 3. Wore their outside shoes in my house while cleaning (no booties) 4. Used general cleaning supplies, not commercial grade. I had to give them some of my own supplies as well 5. Did not mop my floors (used a Swiffer jet mop) 6. Not very observant - missed a lot of areas, I had to go back with blue tape to show them and they still missed similar areas in other parts of the house This may have been a missed opportunity, but I will not be using them again. I could have done a better job cleaning it myself in the same amount of time they took. read more

We called oc maids because our usual house maid was busy and we made an appointment for 2 maids to clean for 2 hours total. We had just moved into this house after a family lived here so we needed the whole place to be cleaned. They took our card info and set the appointment. On the day of, 3 ladies arrived and quickly cleaned my entire house (3 bedroom, 2 bath) for 1 hour total. We reminded them we actually paid for 2 hours of service. One of the ladies relied saying that since they have 3 people they're done faster and they were done so they will be leaving. They quickly took off. I honestly felt like the house was barely clean and very rushed work. When our usual house maid came by two weeks later, she made it spotless and pointed out many spots that were still dirty. I would not recommend this service here. read more

I'm confused by all the positive reviews. There should be a 0 star option! I've never had such a bad experience with a home cleaning before. Not only did they take a long time, but my house wasn't even clean afterwards. I don't know what they were doing during the three hours they were upstairs. I do know one of the ladies spent about 20 minutes clipping her nails. On top of that, I was over charged and it took me calling twice to get my money back. I really feel that I was ripped off. I had to get another cleaning afterwards. Shockingly unprofessional. read more

OC Maids - Dust from bathroom counter after cleaning - Office Cleaning Near Me - Irvine, California

While the the team performed a decent cleaning I was extremely disappointed with the transparency about payment. There's is a minimum cleaning fee associated with 2 hours and if less time is required the minimum must still be paid. Make sure to clarify the payment process in advance. read more

I was notified only a few minutes prior to their expected start time that they couldn't make it. Agreed to a reschedule since the owner said he would do it for free. While I appreciate the attempt to rectify the situation, I will not be using their services in the future. They were here for 3 hours and still left things untouched (see attached photos). One lady (dark curly hair) was on her phone pretty much the entire time leaving the other one to do most of the work. They also soaked the bathroom floor which seeped into the carpet. read more

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With so many great reviews, I'd give it a go. I hired OC maids to clean an empty apartment (move out). they showed up late and I had to rush to the apartment and meet them cause they couldn't find it. Walked them to the apartment and left. I got a text saying "we are wrapping it up!". I'm only 5-10 minutes away. When I got into the parking structure. The maids were standing by their car talking. huh? "we are wrapping it up!"? looks like they are done. They didn't see me and I when in a different way to check the apartment. I was disappointed. It was a half A** job. The place was still dirty. The only things that were cleaned were appliances and windows. The floors were still wet with dirty streak marks. Looks like they mopped without vacuuming. 30 minutes passed, I get a text from the maids "All done thank you". Really! I guess they really didn't see me. I was charged for 3 hours. I was duped an hour. I'd end up having to clean the place again myself the day after. If you hire OC maids, make sure your present, and check on the works. This way you don't get duped. read more

Price is $65 an hour for two people. They arrived in a timely manner and saved enough time to finish the job. They were both very polite and nice and did a thorough job. They even cleaned the blinds and the top of the lights in the dining room! We have two cats and they didn't mind them at all. I had a groupon before with a different service and was extremely unhappy. The price is pretty reasonable considering it is for two people that are very good. It is a two hour minimum and they have a fee if you do a last minute cancellation. Other than that they bring their own supplies. The maid service called "Cozy Maid" (DO NOT recommend Cozy Maid)I had the bad experience before with the Groupon flaked and I got charged full price even though I had one maid instead of two and also when she finally showed up the next day after she bailed she used tiny Lysol wipes and was extremely slow. These ladies at OC maids were moving at a reasonable pace while being detail oriented. One lady also found my earring under the couch! I contacted the scheduler to find their names to re request the same ladies. All in all I would recommend. I got quotes from a couple other services and the rates were higher. We are actually so pleased we plan on using this company quite regularly. read more

Do NOT use this company. We have used them before and weren't happy, but, I believe in second chances. Well, they've made me realize "THEY ARE NOT WORTH THE SECOND CHANCE"! The owner David is absolutely non responsive. They charge $140 an hour with a 2 hour minimum. Well, they sent over a team of two maids (nice people) but they have no clue what it is to clean. They did an absolutely poor job cleaning the bathroom they needed a thorough deep clean on. I even mentioned to David prior to them coming out that they needed to be sure to bring a good mop, cleaning supplies, etc...They showed up, worked for less than an hour and collected the full 2 hr payment. All they did was clean the glass tub doors and walls. Window sill just the tub was completely filthy and dusty, exterior of tub still had stains, floors were still dirty. I don't mind paying if you do what you are asked to do. But when you don't perform and then make your customers chase after you, that is not good business at all. How does that make sense?!!? If you say there is a 2 hr minimum, then at least stay the 2 hrs or close to it and do a good job. Don't stay for less than an hour and then rush out demanding the payment of a 2 hour minimum. We couldn't even check their work before they left because they were so quick to want to run out the door. I contacted the owner David and he asked that I forward him pictures which I did. He said also said they would come back out to clean the bathroom to my satisfaction. Still have not gotten a return call regarding the re-cleaning. And every time I call I go to voicemail or I am told he is unavailable. This company is very flaky. Do yourselves a favor and DO NOT use this company!! It's a shame that you have to give a star rating in order to leave a review. read more

Don't know what happened to this company. They used to be decent but since changing to a new online booking service they're terrible. The system is so flawed it's impossible to book appointments. Calls to the company go unreturned and the housekeepers are no shows. Stay away. read more

We found OC Maids by recommendation on. Facebook group in Irvine when we were looking for an affordable and efficient cleaning service to come and and prepare our house rental for inspection. They did an excellent job with a team of two to clean our 1,900 sq. Ft. 3 bedroom house in 3 hours. We needed more of a deep clean in the common areas and just a once over for the bedrooms which they were very understanding and flexible. The owner or manager of the business called ahead to confirm the details of our needs and to let the cleaning team know what our budget was so they would stay in that time frame and let us know ahead of time if something wasn't going to be finished about 30mins before so they could focus on what we wanted to be cleaned. We added an extra hour to make sure everything was done completely and they ladies did a wonderful job and gave us some great tips on good cleaning products to use to maintain our home in the future. We can't wait to use them again! read more

I scheduled a 2 hr cleaning service from 1-3 pm. I was disappointed because they did not work the full time. They showed up in the parking lot at 1:00, but they sat there on their phones in an unmarked car. They then drove around, moved to another parking spot, and continued waiting. I later approached the car to ask if they were the hired maids. It was at least 1:10, if not 1:15, when they started. However, they left at 3:00 sharp and did not finish cleaning everything. The maids worked at an average pace, but seemed ill-equipped in comparison to other maid services. I later left direct feedback (see attached survey email picture) and was informed that the maids provide their own equipment. This means that you might get maids who lack sufficient supplies or lack commercial grade equipment - as was the case with me. After the service, I was sent a direct survey from the actual company, which corresponded as an intermediary between the maids and me. I left negative feedback in the direct survey for the reasons above. The maids then disputed my story, accused me of having a place that was too dirty to clean in the allocated time. In actuality, the maids only had one floor left to sweep and one fridge to clean - which they could have completed if they hadn't wasted 10-15 minutes in the parking lot. The maids personally contacted me after I submitted my review and accused me of lying to their boss. I am concerned about why the maids were given my contact info for this purpose. Edit and Update in reply to business owner: You: "They didn't show up late, they came within the arrival time. It doesn't matter at what time they start, they stay full 2 hours." My response: No, they didn't stay the full 2 hours. That's why I'm disappointed. Unless you count them sitting in the parking lot on their phones for the first 10-15 minutes. You: "At first you messaged us that they came late at 2:10pm and finished at 4 sharp.We checked our phones and they sent me a text at 3:08 that they just finished. They started working a little pass 1pm and finished at 2 hour mark." My Response: No, they arrived at 1 in the parking lot, sat around for 10-15 minutes, and finished at 3 sharp. If I was an hour off, then I stand corrected. I don't know why they waited 8 minutes to text you. They finished at 3:00 sharp. You: "They asked If everything looks okay, the lady that was there told them that everything is good." My response: No, my wife literally asked them to finish up and they refused. You: "Our arrival window is between 1pm - 2pm, so they can come in anytime between 1pm - 2pm. They can take a little break after their first appointment as all humans need a break." My Response: That's fine - take a break in between jobs. Don't make me pay for your texting in the parking lot for 10-15 minutes. You: "If our team started at 1pm they will finish at 3pm, If they started at 1:30pm they will finish at 3:30pm, not at 3pm." My Response: NO, THEY DIDN'T. THEY STARTED 10-15 MINUTES LATE (AFTER 1:10) AND FINISHED AT 3:00 SHARP. You: "They did not clean fridge and garage because they didn't have time to cover everything in 2 hours. Cleaning those areas doesn't take 15 min, but at least 30 - 40 min." My Response: My wife finished wiping the fridge in 10 minutes while complaining about your maids. Garage only needed a broom sweep. But your maids wouldn't know that, because they never ask what needed to be done. I didn't need an entire garage clean - only floor sweep. You: "It is interesting that you did not complaint about their time or work that day or at least within 3 days." My Response: Why is that interesting? This is a move out. I was busy moving. I did provide a direct email reply very soon after you sent an email survey. You: "Unfortunately, we have so many clients who take advantage of small businesses." My Response: How have I taken advantage of you? I don't want a refund or anything. I just want to warn people about your business. You: "And It looks like you only post 1 star reviews." My Response: NOW YOU'RE JUST STRAIGHT UP LYING. This is the integrity of your business - liars. Anyone can verify it. You: We are always happy to make things better If we did something wrong, we are not perfect, but we are honest and want to improve our work. My Response: Honest? You're joking. See paragraph above. You're not honest. You don't care about improving your work. You solicit feedback to attack your customers. What kind of a business does that? read more

OC Maids - Post-work survey - Office Cleaning Near Me - Irvine, California

I have never seen a cleaning this slow.Terrible service. They used the same towels from cleaning toilet to clean kitchen cabinets. She said she's Afraid of height and didn't clean the shelves.Took them forever to act like cleaning my house. Ok Now you are accusing me of being fake just because I didnt reply back soon enough? Wow. Your ladies were the slowest I have ever seen .I have used many services and this was the worst . They never had or used stool and when we asked to clean the shelves , she said " I have fobia" !!!! they used one towel to clean everywhere from toilet to kitchen. And dust cleaning like fast mode. You also charged me more than what you should. You better take responsibility of your poor job than just calling ppl fale. No thanks I dont like going through this again. So whatever read more

Had an appointment, never showed up and never even followed up. A few months later, I contacted them again and they had raised their prices by over 40%. Judging by other reviews, it sounds like it's very hit and miss and not the kind of reliable cleaning you'd expect from a professional company. read more

They always do a great job for me. They are not the cheapest cleaning service in the area, but do reliably great work.

Sooo UNRELIABLE THEY NEVER SHOWED UP!!!! I called a week ahead, they were supposed to be here Saturday morning, I get a text that they aren't feeling good and won't be showing up AT 9AM when they were supposed to be there at 9am . And there is 2 of them, doesn't make sense they both don't feel good l, I took off work to be home I had an event meeting and Needed the service really bad, they also take your card information in time of scheduling which is so hypocritical since they are the ones that don't show up, I wish I had their card info so I could charge them for wasting my time, very very very disappointed. AND THERES ALSO OTHER REVIEWS SAYING THEY NEVER SHOWED UP!!! read more

I messaged OC Maids on Yelp to get a quote on a move in cleaning for my clients. They responded to my inquiry promptly and gave me a very competitive price. The cleaning ladies, Eury & Marcia, were on time and flexible as I was running late. While they were waiting for me, they went and grabbed lunch. Eury & Marcia did a fantastic job cleaning the house. They cleaned the inside of the refrigerator, oven and microwave and wiped the insides of all the cabinets and drawers. I really appreciated that they told me what cleaning solution they used on the wood floors. After they finished Eury walked me through the house so I could inspect their work. I will definitely be calling OC Maids for my next sale/lease in Orange County. read more

May 20th appt. One star only Kenya being professional. We bought a town home (see pictures below) requested OC Maids to dust shutters and mop first floor only, no vacuum needed.... after 4 Long hours of cleaning the empty 13sq ft (no vacuum needed) house should be spectacular clean considering no furnitures!? After four hours of cleaning shutters poorly wiped, didn't mop the whole floor, some cabinets left untouched? That's unfortunate Jennifer. What next time?.... It's not about the cost it's the quality you give your customers. We are not asking for discounts we asked to clean a newly bought empty town home OC Maids five stars didn't reflect on the quality you gave us on cleaning. read more

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Highly recommend! Communication about my needs and schedule was absolutely top notch, the team showed up on time, finished much faster than expected, and they did a really wonderful job. It was also very reasonably priced. They even didn't mind that I had to sit outside on the patio with my dogs while they worked. read more

This UPDATED REVIEW is probably more important than the first. I reached out to OC Maids based on the yelp reviews and with all first time experiences you cross your fingers and hope it's great.... But my first cleaning was not as expected and it was only unsatisfactory-to-ok. It's not like the maids didn't leave some places clean but basically I had new tenants moving in and they weren't happy because there were places that could have weren't clean and for a one bedroom/one bath/closet and 1/2 guest bath cleaning (with no furniture in the way) it was still dirty in obvious places. So I wrote a review on yelp just stating my honest feedback and that it was just OK but not great. Immediately the OC Maid team kicked into full gear to do what everyone online wishes... that if the experience isn't great that they'll do whatever it takes to make you as a customer happy. This really stood out! I was not bullied or harassed or yelled at for my opinion of the job. Jennifer, an employee of OC Maids, saw my review and texted me saying that she'd make this right in the morning with the manager Kenya. In the morning Kenya called me and I told her about my experience and she said that she'd fix it. She worked with my schedule and sent out another team. Since my new tenants had already moved in, they themselves wiped down all of the spots to get the room in good condition. So getting the second team in to clean the original room didn't make much sense, so Kenya said that her team could work on another area to make up for it "Until we were happy" This really meant a lot because there was no point having the second team clean the first room because it was already clean by this point. So the second team did some baseboards and shutters in the house and time and energy wise they made up for the bad experience with the first team. Now really the whole point of this updated review is to say that here you have a company that will stand behind customer satisfaction. They will literally make up for dissatisfaction by fixing what didn't work out. This is maybe even better than having a group come out the first time to do the job well because now you know it wasn't a one time wonder. It means that any time OC Maids comes out, they'll working to make you happy and for the job to be done to your satisfaction level or they'll make it right. Hands down this is refreshing in this day and age and I can't help but now share this experience and say to all of you who have yet to try OC Maids, try them, let them have your business and KEEP IT. I will now only exclusively call them when I need regular or one time cleanings. Their communication was stellar and they deserve 5 stars because they're the whole package: hard working teams, prompt, communicative, and lastly great management and customer service! read more

I will say that in the beginning I had some issues with OC Maids and that's why it took me a while to write a review. We started with OC maids back in March 2016 and loved the team we had. The only issue they would run hours late which is a burden when you have plans for later on in the day. Then the team left the company and we kept having teams that we just didn't feel were doing a great job. After a few months we decided to take a break. A few months ago I contacted Jennifer and informed her that I would like to try out OC Maids again, but this time with a new team that is dependable. Finally Lourdes & Angelika came to our place and let me tell you...they are AMAZING! They come on time, the love our dogs, they are so sweet, and they clean our house so well. They made us happy customers and I am so happy with their service. Thank you Lourdes & Angelika! Also Kenya is AMAZING! She is so sweet and helpful!!! read more

Left a message for call back on quote, that was two days ago, they have not returned my call.

Update 11/14/18 We use this company on a regular basis and have always been happy with their work. I hesitate to say how great Team Eury is, as I always want them available when I book! LOL My husband and I travel quite a bit so the house gets dusty, especially with all of the winds lately...and it's a big house...so, it's really nice to have a professional crew come in with attention to detail, so that we can focus on our business and enjoying being back at home. Thank you!!!! Original review: *Kenya and Jennifer respond very quickly with scheduling *The maids have been prompt, introduced themselves and wanted to know what my priorities were. *Worked diligently for 4 hours and at the end asked me to inspect their work * You pay for what you get...if you're looking for a cheap cleaning service...this isn't it. Happy customer! read more

It's my first time using OC maids for cleaning services. Even though there was some issues at first, OC maid resolved it very quickly. They ended up give me a free service and didn't charge me anything for that day. I really appreciate that. I'll definitely use them again in the future. read more

What a wonderful experience! I am a local Real Estate agent and highly recommend using OC Maids for all of your house cleaning needs. Kenya was awesome to work with. To scheduling, confirming appointment, to changing and adjusting our request order, to the updated during service, and finally the follow up call insuring I was satisfied was all well executed and very professional. Highly recommend this company! read more

After years of trying cleaning services here and there, and feeling like, "they did a pretty good job, but I can do it better/just as well"... I think I've finally found my go-to team! I am most impressed by OC Maids out of all the companies I've ever tried! I booked them for a deep clean since I hadn't had our home professionally cleaned in nearly a year, and they did an impeccable, thorough job. I'm rarely impressed when it comes to home cleanings, but was really blown away by them. I came home to a spotless, organized, dust-free, dirt-free house! I came home for lunch, and they were still working away, so I saw that our stovetop was sparkling, my microwave was scrubbed down, and my rugs had been rolled up since they were cleaning under them. They took out all our trash, re-lined them, and ran the dishwasher. No dirty dishes in sight! Not a single detail was overlooked. Jen was really responsive over text, and was great with follow-up and appointment confirmation. 3 ladies showed up exactly on time and went straight to work. I really wish my home were this clean EVERY DAY. My work has really picked up, and with two young kids, I just don't have time to "do it all" anymore. Since they did such a top notch job, I plan to hire them again for more regular, maintenance cleans. I will definitely refer and recommend them in a heartbeat!! read more

They're now the tip tip top of my list for cleaning services! (There are only two I recommend, and this one edges out the other one because of better last-minute availability, more cleaning services available, and better communication.) From the first contact, I was impressed. Friendly, prompt, informed phone contact, with plenty of attention to detail and careful note-taking. Consistent and helpful reminders and communication leading up to the day. The cleaning itself was *superb*. Window blinds, door jambs, the inside of the trash can -- no detail was too small or too hard to do. Our crew was the sweetest husband and wife team: productive, efficient, and genuinely nice. And so hard-working and task-focused! It was a comfort and a pleasure to have them in the house. Great pricing, and there in a pinch. (We get pinched a lot, so I have experience in being turned down by other folks aplenty.) Nothing but rave reviews! read more

Kristen was very professional and friendly. scheduling, timing, and pricing was approached in a very fair and professional manner. Great service will definitely refer OC maids to family and friends read more

My house is 1100 sq feet so not big I had to re-clean my own appliance because of how horrible the streaks were in the stainless steel. I had to ask them to windex my bathroom mirror after they said they cleaned it. I had to re-dust. Also they did not bring a mop so my floor is still filthy. Hands down worst cleaners I've ever hired. read more

OC Maids - The dirt from my floors still after they said they cleaned them twice - Office Cleaning Near Me - Irvine, California

Give them a chance! Really great company and cares about their customers! I will continue to use them and tell my friends to use them

Terrible experience. I had to wait almost 2 hours forth to show up, when the appointments was between 1- 2 pm I called and told them the closes to 2 the better and they said ok, because they were behind schedule. I got to my condo at 1:40. At 2:15 I called the company and ask them what was going on, they said they were going to try to find out and call me back. Well nobody did. I called back again and they said because I told them the later the better, they were going to come close to 3???. I never ask them to be close to 3, the arrangement was close to 2??. Again I wait and wait and by 3 because nobody showed up, I called them again and the guy who answer says: they are there in the parking lot. Liars they were not there, as soon as I cancel the service it seems the ladies decide to show up, It was 3:20 when I left the condo and I saw them just coming down from their cars slowly and like they didn't care if they were late or not. I should have read the previous reviews, this company is very bad, has very poor customer services all around. Never, never again!!! read more

super happy with the quality of the work and their professionalism. Polite, wore masks, were mindful of personal belongings. Very happy with their service and will be using them again. Start to finish super easy. This is a thankless job yet they do it with so much love like it's their own homes. Thank you! read more

Jennifer was super helpful and got me an appointment the very next day first thing in the morning for a guest that I had coming in from out of town that evening. Elena and Noe got to my house 5 min before the appointment. They did a great job. I will use them again read more

I have a morning off and called them to confirm that they can come in the morning. It is an empty house and it just need some vacuum and toilet cleaning. But I have been waiting and they eventually came after 2pm. Like other reviews said, they just come based on their working schedule but keep telling you they will be there at your appointment time. They clean what they see and I have to tell them where they missed. Overall an 3 hours job costs me a whole day to be done. I need to clean the part they missed afterwards. You better have someone standing next to them to oversee their work. I will not hire them again. read more

OC Maids - how can they missed this in an empty toilet? - Office Cleaning Near Me - Irvine, California

My experience with a call center was terrible. I dealt with the RUDE individual and she should be dealt with. I deleted this post leading to believe that I was dealing with the owner on the message but it turns out she is not the owner but a manager imposing as an owner. Something is wrong with this establishment and I am glad I did not get their service. I don't do many reviews but this one calls for it... This fake "owner" is self-righteous and I begin to realize she is politely-argumentative which is more annoyance from this not so good company. read more

OC Maids - She is not the owner and her signature is Kenya which is different from her name as shown on the message.... it's getting all too weird. - Office Cleaning Near Me - Irvine, California

We will no longer be using this service and I think it is worthwhile with others to share why. The last two times the ladies didn't arrive until close to 40 min after the scheduled time. I should have known not to schedule another appointment but I did for today and no one has shown up. I was given the time frame from 11-11:30 and it is now 12:30 and no one has arrived and I've received zero correspondence after reaching out. As I said this is not the first time this has happened but it will be the last. It is unacceptable to assume your clients have all day to wait around for a scheduled appointment especially during the work week. There are plenty of cleaning services out there that actually care about their clients time. read more

Finding and scheduling service providers during the pandemic is challenging at best. Businesses are getting poor reviews based on circumstances that may or may not not be under their control in these uncertain times. I made a random choice on Yelp and hired OC Maids to clean my home. Kristen and Liz were prompt, professional, efficient, and very respectful of my home and my wishes. I am very satisfied with the job they did, and am planning to have them clean for me on a regular basis. It's important to remember that even though reviews can be mixed, even the most reputable companies are doing their best to stay open and maintain the best staff possible. OC Maids is definitely doing that. read more

The ladies showed up right on time with all the supplies and are ready to work. After 2 and half hours my house is spotless. They spent a while more than what I paid for to make sure the job is finished before they left. Nothing makes me happier than a clean house. Thank you! read more