**Beware: Dishonest and Unprofessional Service at OC Auto Guys** This review serves as a warning to anyone considering OC Auto Guys for repairs. My experience with the owner, Shawn, was an utter disappointment marked by dishonesty and wasted time. **The Incident:** At a shopping center, Shawn's wife accidentally backed into my car. She claimed they were covered under his shop's auto policy and, on the phone, Shawn promised a full bumper replacement to restore it to its original condition. However, his wife left the scene without providing any auto insurance information. **False Promises and Wasted Time:** Initially, Shawn seemed cooperative. He requested my car's VIN number and estimated repair time. However, after a week of radio silence, I followed up. To my surprise, Shawn's story changed. His mechanic, he claimed, advised a cheaper fix involving "popping and sanding" the bumper, backtracking on his initial promise of a full replacement. **Dishonesty and Personal Information Concerns:** This situation raises serious concerns about Shawn's integrity. It appears he only requested my car's VIN to avoid upfront honesty about his true repair intention. Additionally, acquiring this personal information without following through on the promised repairs feels like a misuse of trust. **Unprofessionalism:** The entire experience lacked professionalism. Shawn's wife's behavior at the scene was unacceptable. Attributing her lack of responsibility to being Canadian and using her children as an excuse to deflect blame was upsetting. **Avoid the Headache:** In conclusion, avoid the stress and disappointment I experienced. OC Auto Guys' deceptive practices and unprofessional conduct make them a risky choice for auto repairs. There are undoubtedly honest and reliable repair shops out there. Don't waste your time and money at OC Auto Guys. read more

Purchased a 2010 Range Rover from Shawn. He was great. He was very professional and honest. We flowed well from a sales and customer relationship. I didnt expect the car to be brand new, and I did my own research so when I visited the vehicle, I knew what to expect and I knew what were deal breakers, and luckily the truck was in great condition, and no deal breakers present. I had a lot going on w personal financing and Shawn was respectful to allow me some time to get things in line and offered to hold the vehicle for a non-refundable deposit, which was understandable because I knew a lot of people would try to purchase it. In the end, I needed some financing, and Shawn was honest knowing my current situation, and helped to move it along. In the end, I am happy with my purchase, and Shawn was reachable, from beginning to end. They must be doing something right if they are moving great condition vehicles from a car lot that is not the greatest location. So kudos to them for bringing the service and selection to us here in SoCal. Thank you Shawn. It was a pleasure doing business. read more

Dare I say I had a wonderful experience at a car dealership? OC Auto Guys are awesome. No hassle, just a nice afternoon with SHAWN figuring out the details on how to get my NEW BMW CONVERTIBLE. I found my car on Car Gurus. I had been searching for a BMW hardtop convertible for months and the OC Auto Guys listed my car the same weekend I called in for her. They were honest and allowed me to even put a small deposit on the car to hold it until I could make the drive down from Los Angeles. Shawn is the nicest guy who really works for the client! He got me the best price on my trade-in vehicle and worked with the banks to get me the lowest % interest on my financing. The car is awesome - the experience was easy breezy. Will I go back for next car trade in/purchase? - Absolutely. read more

I just purchased a 2015 BMW 535i from OC Auto Guys and I can honestly say it was a very easy process. I did have my own financing which made the process much easier. They are a no pressure sales team and I highly recommend them for your quality foreign luxury automobile dealership. I can tell they dont purchase junked cars. Omar was my salesperson and was very easy to work with, very attentive, patient and was not at all the typical pressure salesperson. They dont however haggle on pricing and as far as my vehicle it was already priced below CARFAX value and was satisfied with the pricing. I highly recommend this dealership and this is coming from someone who has family working in the automobile industry for over 15+ years. read more

I traded my older 2007 BMW 750i for a mint low milages 2012 BMW 750Li M Sport. This car has all the bells and whistles which my older one didn't have and I enjoy every minute driving it. I highly recommend seeing Victor or Sean. I am a mechanic by trade but I would recommend getting the after market warranty that they offer just for a piece of mind. I am happy with my purchase and have not had any issues since my purchase close to 2 years ago besides the regular maintenance and brake change. I am submitting this review now as I just recently purchased a 2016 328i from oc auto guys for my 19 year old daughter which she loves. read more

I initially went in for a 2007 335i that they had and I forgot to call them and check if the vehicle was still available so when I went in and checked the vehicle was sold the previous day. It was unfortunate but my dude Rush stepped up and showed me relatively similar cars such as the 328i and lastly a recent car they just received. A 2009 535i which had less miles and a better service record, and on top it showed only 1 owner. I appreciate Rush for going above and beyond to find me the right car for my needs. I highly recommend shopping for a used upscale vehicle here. I will definitely be buying here again. read more

Avoid These Thieves!** NEVER BE THEIRj FOOL- I WILL Shawn & BROTHER, Mohammed are fra it uds who you should avoid at all cost. My experience with them has been a nightmare, and I'm not alone--over ten others have personally shared similar stories with me. The OCATF-Orange County Auto Task Force-has a file on them for good reason. Check Yelp for countless complaints. Keep detailed records of all interactions, and record your conversations. They've caused me significant financial loss and distress. Save yourself the trouble--do not do business with these conmen!! read more

I purchased a 2006 BMW 530i for less than $7000. These guys are incredible. I purchased my vehicle 3 months ago and still am being accomdated with questions that have come up. When I told Shawn that my current quote for a tune up was over $500 he offered to refer me to qualified mechanics he knew that were inexpensive. These are real family guys, who genuinely care about the satisfaction of their customer. Definetly check them out they're prices are incredible! They'll even take your very first pictue with your new car! Really nice guys. read more

I can't express enough how thankful my journey of looking for a car has ended. I called Oc auto guys thru car gurus. Talked on the phone with Shawn, who answered all my questions and concerns that I might of had prior to coming down. Had a few looks over the weekend that were a total waste of time. When I got to the location he had a great selection of choices and prices were reasonable. But I stuck with the BMW 328i that caught my eye. Thank you so much Shawn for making it a smooth and stress free transaction read more

I was struggling for months trying to find the right car and the right dealership to buy from. I stumbled across OC Auto Guys on Auto Trader and they had the car I wanted at a very reasonable price. I gave them a call and set up an appointment. The whole process was honestly perfect. Gabe and Omar were very personable and very good at showing me everything. Shawn was also great with reassuring me that the car I was buying was perfect all around. Me and my 2012 M3 will be coming back for another car. read more

If you're in need of a car, especially a BMW this is the place to go. My older BMW had just started to give me trouble, I was fortunate to find OC Auto Guys. Their inventory is varied and the cars are great deals. The purchasing experience was easy and friendly, definitely go see Shawn he was super helpful and insightful. Even after purchasing the vehicle he's been great about communicating and being responsive anytime I've needed to reach out. Thanks for such a great car purchasing experience ! read more

Hello helpful! I went in with low hopes just trying to look around and see my options but shawn got me out with a EXTREMELY good price for a car I wanted. No downpayment, and a 2 year warranty! I can't believe how low the note is. He isn't like other car dealers or salesman, he actually wants to help people and get them in what they want. No waitlisting time, everything is straight up. Also showed me a hella nice coffee shop and bought the coffee lol, nice guy.! read more

This dealership is run by a liar and a cheat! The owner, Shawn, has lied repeatedly to me about many issues! I would not trust him to sell me a copper penny for one cent. Beware!Not reputable at all! Shawn has many names for his business OC Car Guys, OC Auto Guys and many more. I wonder why that is! What are you hiding Shawn? I also think Shawn is a made up name! There are many other dealerships to visit that do not play games or lie, cheat and steal! read more

Their service and efficience are through the roof! After conducting thorough research of where to buy my next car, it happened per chance that I came across these guys!! Every question I had, Shawn knew pretty much everything about the car I was purchasing from him. In terms of correspondence, he was very prompt and helpful, even after getting the car. Go, go, go-cars are used but look new and are well kept. Thank you OC Autoguys!! read more

omar took care of us best deal ever and no hidden fees on rainy day! We had already a car in mind. The atmosphere at the dealership was relaxing and welcoming. Not pushy sales people. Lots of car to choose from. We did get an excellent deal with the car. Used car. They pull up the CARFAX for the vehicle and let you read it. They let you inspect the vehicle and test drive it. He did not rush us into buying or anything. read more

What a great over all experience , I got referred by my buddie Jeremy who got his 2012 e92 m3 and i have to say such a fantastic group of individuals with a lot of knowledge on all these cars . Came in looking for a bmw and came out with this gem ! Couldn't be any happier I would highly recommend these guys to all my friends and family if you are looking for a great experience purchasing your next ride ! read more

Working with OC Guys was an up hill battle but in the end I got they got me approve for a 2014 Benz! Tony was the representative who help and he was the best person for the job! When things became challenging with paying off my dodge challenger they were more patient and Polite with me even though I gave them a hard time! After everything I'm happy with my new car and over the top services I recieved! read more

Love my car. Had to travel to get it but it was worth it. very well cleaned and detailed, worked with Omar who helped with any snags along the way. his whole crew was very friendly and nice to work with. he answered all my questions. went over any details I wanted to ask about. he worked with my bank to get all of the paperwork handled. he's been in contact with me since to see how I'm liking the car. read more

I saw a BMW that I wanted on the net and requested a call back and within the hour they called me and I filled out an online application, got approved, went down and signed paper work and left with the car in under 2 hours. They understand what a customer wants and their price's are amazing. I highly recommend OC Auto Guys. I am going to be telling all my family and friends about this place. read more