My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

I want to update my previous review because I believe it is equally important to recognize…read moreexcellent service when someone takes the time to make things right. Today, Elizabeth personally called me and completely changed my experience. She was extremely professional, respectful, patient, and transparent. She took the time to listen to my concerns, explain exactly what was happening with my registration and title, and provide me with the information and documentation I had been requesting. This is what customer service should look like. I also want to recognize David, who has continued to communicate with me and assist me throughout this situation. I truly appreciate his effort, professionalism, and willingness to help. Elizabeth and David demonstrated something very important: customers do not need complicated dealership language or answers that make them feel dismissed. They need clear communication, respect, transparency, and someone who genuinely listens and takes ownership of the situation. I hope the entire team at Gardena Honda can learn from the way Elizabeth and David handled my concerns. A difficult customer experience can absolutely be turned into a positive one when the right people step in and communicate professionally. Thank you, Elizabeth and David, for restoring my confidence and for treating my concerns seriously. Your professionalism deserves to be recognized.

I would strongly recommend doing your research and shopping around before purchasing a vehicle from…read morethis dealership. Although they don't advertise dealer markups on their vehicles, my experience involved sales tactics and added products that I felt were not clearly disclosed. I've worked in car sales for years, so I'm familiar with how the buying process works. The main reason I ended up purchasing here was because this was our first stop, my daughter was extremely excited about the vehicle, and I didn't want to make her wait through the weekend while we continued shopping. Seeing her happy ultimately outweighed my better judgment, and I allowed myself to overpay. One major issue involved an alarm system. Since the vehicle had just arrived, I could tell the alarm had not yet been installed. I specifically asked the F&I manager how much I was being charged for the alarm, and he told me I had NOT been sold one. Now, two weeks later, I'm being contacted by their alarm company asking me to schedule an appointment to have it installed. That raises serious concerns for me about transparency during the finance process. They also use a third-party appraisal through Edmunds for trade-ins, and the amount I was offered was nowhere near the value I was seeing for the vehicle. To put the negotiation into perspective, their first offer on a 2026 Honda Civic was approximately $649 per month with $2,000 down. For someone who has experience selling cars, that alone told me I needed to pay very close attention to the numbers. I take responsibility for agreeing to the deal because I wanted to see my daughter happy, but someone with little or no car-buying experience could easily walk away paying significantly more than expected or agreeing to products they may not fully understand. Based on my experience, I would recommend getting everything in writing, carefully reviewing every line of the contract before signing, and comparing their deal with other dealerships before committing. I personally would shop elsewhere.

Yenee did a great job taking care of my car and was very responsive throughout the process! The…read moreturnaround time was much faster than expected, and everyone we interacted with was friendly and helpful. Really appreciated the great service and would definitely come back! The results exceeded my expectations. And they even detailed the inside of my car!

Efrain was respectful, courteous, helpful, and highly skilled in auto body repair. He worked on my…read moregray Prius last month. I initially intended to use the other party's insurance; however, I ended up paying out of pocket and working directly with the shop. There were some unexpected issues during the process, but Efrain listened to my concerns and took the time to make things right. He professionally refinished the rear bumper area, smoothed the surface properly, and matched the paint much better than I expected. I especially appreciated that he was willing to keep working on the details until the result looked clean and natural again. In the end, I was very happy with how my Prius turned out. Thank you, Efrain!

I recently purchased a car at Gardena, CA Enterprise Car Sales and I was pleasantly surprised of…read morethe whole purchasing process. I initially spoke with Tiffany on the phone and her enthusiasm to understand exactly what I was looking for within the amount that I wanted to spend was refreshing. She welcomed me to come in when I was ready and I didn't feel pressure. The day I made my purchase I was helped by Sergio who was patient and was knowledgeable when asked about the different features available for the various makes and models of cars. When the vehicle that I wanted was not available at their lot , he didn't hesitate to get it over to me. I am very happy with my purchase and would recommend this location to anyone looking to purchase a vehicle.

I don't give 5 star reviews bc nothing is ever perfect, but, I had a pretty good experience with…read moreEnterprise yesterday. I was treated very well by both Tenaya & Monique (sales & mgmt respectively). Turned out I was Tenaya's first sale at Enterprise. She needed Monique to guide her through the contract process but she certainly did a great job with the sale. In fact, the car I bought was Tenaya's idea for me to see. She anticipated what I would like from questioning & the cars I told her I wanted to see. Brava to her. Overall experience at Enterprise Car Sales in Gardena, CA was very good.

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

I was very disappointed with my experience with the sales team at Scott Honda in Hawthorne…read more My friend and I visited the dealership because I was interested in purchasing for the first time new vehicle. HER Honda lease is also coming to an end, so she was considering getting a new vehicle from Scott Honda at the same time. Unfortunately, the experience was very uncomfortable. We felt pressured to make a purchase, and the attitude from some of the staff changed noticeably when we did not agree with the numbers and pricing they presented to us. The situation became even more disappointing when the finance manager made sarcastic remarks towards her . The salesperson also expressed frustration and said that they had spent several hours with us "for nothing." I understand that buying a car takes time, and I respect the salesperson's time. However, customers also have the right to ask questions, compare numbers, and take their time before making a major financial decision. Not agreeing to a price does not mean that a customer is wasting anyone's time. In my opinion, good customer service should be about helping customers make an informed decision, not making them feel pressured or uncomfortable because they choose not to accept the deal. She has been a Honda customer for many years and has purchased multiple Honda vehicles in the past, including two from Honda of Gardena and two from Norm Reeves Honda Superstore Cerritos. You can verify her purchase history. After this experience, I don't believe I will be returning to Scott Honda Hawthorne or recommending this dealership to others. It was disappointing to be treated this way after she was recommending it to me as a loyal Honda customer for so many years.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

This place was soo amazing! Thank you Sarah for all of your help and being able to make this…read morepurchase soo easy! Everyone here was nice and welcoming. They even gave us snacks! I will definitely come back for my next purchase :)

Came in last night looking to trade in my Ford Edge, Fred Beissner was very helpful on which car to…read morechoose, answered all questions I had, made everything clear as possible, he also gave an opportunity to test drive the vehicle to make sure it was the one for me and it was...I returned again this morning due to being late, I ended up purchasing a car from him, Very patient, understanding and gave us the best deal possible. I walked out very happy with my purchase and will be returning. I highly recommend Fred, if you're going to this location. My experience with Fred was and still is a 10/10. Thank you so much for your help once again.

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

I came in today to trade in my 2021 Kia Forte GT Line and Received a Brand New Nissan. Thanks to…read morethe great help and customer service from Joey and Ali from management with assisting me! I highly appreciate and will recommend others as well! Thanks Again! They answered all of my questions as well Great Job, Thanks Again!

I would like to commit Gilbert for excellent customer service. I went to the store not feeling…read moregood. Just got over being sick. He greeted me with a big smile. Asked me how my day was already going. He was very thorough very friendly and we need more Gilbert's in our lives. Thank you for whoever hired Mr. Gilbert. He is doing an excellent excellent job he has to be commended.

Very happy with the customer service at this location! All the ladies in the front office were…read morefriendly, and helpful. Imagine the DMV... but the complete opposite! I was directly to go to Lot 3 and hand a pick up slip to a worker there. The worker told me the wait would be a few hours! After maybe half an hour, she comes out to me handed back my paper and says I can just go directly to the back since I was picking up a motorcycle. She was apologetic and was very helpful in directing me where to go. At the back, I was helped by a working manning a forklift. Waited a while for him to load other bikes onto trailers and trucks. He was patient and repositioned one of the bikes to how the pick-up driver wanted. Then he helped me push my bike up the ramp into the truck. Overall, very good service from the entire facility! Only one bad apple in the bunch. While waiting to get help loading the motorcycle, another worker was filling my motorcycle with gas. It looked as though he was going to ride it. Luckily, I got to load it up before he tried anything. He went on to fill another bike. Keep in mind that all these are salvaged vehicles. My bike crashed and had a hole in the engine case, and was leaking oil.

DO NOT bring your car here -- even if your insurance recommends it. If you've just been in an…read moreaccident, the last thing you need is more damage and stress, but that's exactly what this place gave me. My car was sent here only to be inspected -- not repaired, not touched, not taken apart. And yet, when I got it back, it was completely violated: My seat covers were torn off the strap's were cut Both mirrors were tampered with and broken My visors were ripped off And worst of all, they cut off my steering wheel cover There was zero reason for anyone to be inside my vehicle. This wasn't part of any repair order. I had photo documentation of exactly how my car looked before it was taken to them -- so I know for a fact none of this damage existed before. They take no accountability for what happened and offered no explanation. It's clear they don't respect customers, their property, or professional boundaries. If your insurance suggests this place -- say no. You are not required to use their recommended shops. Protect yourself and your car. I repeat: STAY AWAY from this place.