Awful experience, do not buy a car here!! -The car…read moredealership owner requires you sign up for a "theft recovery warranty" that is anywhere from $700-$1400 depending on how many years you choose. -We asked a simple question about self starting features and how we wanted to install them on our own. Well the salesman MATTHEW included that in the price at $900. Matthew says they can't install the self starter because its a Sienna and they are a Kia dealership. We said ok we were going to install it on our own anyway like we told you. Only after my husband read the find print in the quoted price, he noticed that $900 charge for this! This service only costs $200-300 to do anywhere else. -We wanted to trade in our car. The manager was not willing to work with us at all. The car we were interested in has been sitting on their lot for over 2 months. -RAMON has 0 customer service skills. Honestly I am so disgusted with how he spoke to me. I am in sales and he should not be dealing with people. He was belittling, rude, disrespectful, and did not seem interested in closing a deal. GO ANYWHERE ELSE. Come to find out the car we were interested in is over priced compared to carfax. I hope the owner enjoys the bonus he gets by forcing "protection plans" on everyone. I am saving a thousand dollars just by going elsewhere.

Melvin, (KIA car salesman) was FANTASTIC! Professional, courteous and knowledgeable. As a result,…read morewe WILL be buying our next KIA from Westgate KIA!

Laid back team, easy to deal with. Definitely recommend. Huge pre-owned lot too. Easy to get a…read moregood deal since they are a volume dealer.

I recently purchased a 2026 Silverado 2500 ZR2 from Randy at Capital Chevrolet, and unfortunately…read moreit was the worst buying experience I have ever had with any dealership. We negotiated what I believed was a fair deal, but when the paperwork arrived, an additional ~$3,000 in questionable add-on fees had been inserted without being discussed upfront. After escalating the issue to the sales manager, we eventually reached an agreement -- but it should never have happened in the first place. When I returned to pick up the truck, I signed all of the paperwork and then waited nearly two hours for the vehicle to be brought around. To my surprise, the truck was delivered without running boards, an item I expected to be standard on an $89,900 vehicle. When I asked Randy about it, I was told they were not included and could be added for an additional $1,100. At that point, I felt completely misled. I have never been treated this way by a dealership. This was my second Silverado 2500 purchased from Capital Chevrolet, and it will absolutely be my last. Buyers should be aware and proceed with caution -- transparency and customer care were severely lacking throughout my experience.

I want to thank everyone at Crossroads Nissan: Jaqueline, Brian, Chanel, Andrew, Debbie and my fav…read morereceptionist, etc. it was a very positive experience. Communication and customer service were great! I love my new Rogue. I was able to get a particular Rogue (Rock Creek) that I didn't think I would ever drive off the lot with. The process took a little while as most dealerships do, however, Chanel worked creatively hard to produce a result that I still cannot believe was possible. Thanks again Crossroads Nissan and the entire Crossroads Team. And no, they didn't pay me to say this:).

I bring my car to Nissan Crossroads all the time because I don't know where else to go with it…read more Martin is always nice to me, but the pricing for some of the work being done is crazy. I need front contol arms now quoted $1500.00 dollars, and I where do I get this money from. I left the store two weeks ago Sunday and the card die on me in the middle of the road. I called my husband and he came, he said try the car and I push the start button and it started. Now that previous Tuesday I was at Crossroads getting my oil changed, battery checked, tires rotated etc. Scott told me I needed a battery. I told him I purchase that battery in January from them look at the records. I did not drive that car until I had to go back to work on Wednesday. I went to Auto Zone to get it checked it was at a high percentage, but I was thinking would Nissan tell me something so I can come back and buy a battery?

I definitely have to say I had a good experience at Westgate. I got the truck that I wanted for a…read moregood price. Rylee helped me and she did a great job. Thankyou

Went with my daughter and son in law to trade vehicles. They had three they were interested in…read more They were FILTHY. One was so bad the salesman took it to the car wash before bringing it to the front of the building. All three cars were in the 19-20k range. One, a Toyota RAV 4 had a "structural damage" on the CARFAX. The other two were 2021 Honda HRVs. One was pretty rough but still over 19k. The other was closer to 20k but was still filthy (this was the one taken to the car wash) . They were very interested in this car and was willing to purchase with a trade in. A 2019 Ford Escape. It did have heavy miles, 111,000, to be exact but is a super clean vehicle. They had a 2019 exactly like it on their lot for 17,900. They drove her trade in and came back saying the transmission didn't "feel right". They offered her 4000.00 on her trade in. I said "your kidding? You literally have one just like it on your lot for 17,900. He said yeah but it has half the miles (it had 57000) I said "then hers should be more half the money " then he started talking about the transmission and it would be an expensive fix. Again there was zero issues with the transmission. She told them she needed 6500 on her trade in. The salesman went to "talk with someone" and came back and said "5 is the best we can do" she stuck to her price and said "I need 6500." He said "If I can get you 65 will you buy today?" She said "yes". She had a pre approval check with her. He came back and said "alright we got it worked out for you!" She said "so you got me 65 for my trade in?" He said "I like your shot , but no, 5 is the best we can do. We left and went 15 miles down the road, found a 2022 Honda HRV that was spotless. Clean CARFAX, one year newer 2K cheaper and she got what she wanted on the trade in. She drove her new car home. I would NOT recommend this dealership. I am 59 years old and have dealt in cars my whole life and I would be ashamed to try to sell a car as nasty as those three were. The trade in was 100 times cleaner than the vehicles for sale. They missed a sale over 1500.00. I won't even get into them wanted 600.00 for an anti theft system and "clear UV window tint". I'm giving one star because it's the least star rating I can give.

We had a very good experience at this CarMax location…read more We had been looking for a newer car for me, dealt with other car dealers that used bait and switch tactics. We found a used Volvo that we liked online, made an appointment to see it and from the minute we walked in until we traded in our car and bought the Volvo was under 3 hours. Unfortunately, the car we liked had a dead battery but this was handled easily by our sales person, Johnathan. We arrived with financing in hand but honestly, CarMax offered a lower rate and better terms overall. Our car had one minor issue and we received a work order and it will be taught care of this week. Showroom was clean, our sales person was wonderful and the finance lady was great, too! We had a good experience here.

The sales guy Francisco did not pressure us. He was patient and allowed us to make up our minds…read morefrom various cars. We even had a 24 hour test drive. The car is exactly what my wife wanted and we are happy.

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Nick and his team did an amazing job with my wife's 11 year old car. It looks almost as good as it…read moredid the day we brought it home. It needed more work than originally estimated, but the team stayed late on a Saturday to get it done. Worth every penny.

Synopsis - A superb dealership without the stereotypical dealership vibes. Josh was a godsend and…read moreis the exemplar of honesty, trust, and being personable. The missus and I we're looking for a new vehicle to replace the one that got totaled in an accident. I ended up looking around for used hybrid vehicles in the area and landed on an Elantra at Johnson Hyundai. From the moment we arrived the experience was not like buying a car at a dealership traditionally is. This is where all, and I mean all, the praise needs to go to Josh. I will say that he single-handedly made the entire experience go from one in which we were simply looking to us leaving that day with her brand new car. We went in, showed the vehicle that we wanted to test drive, and Josh made it all happen after that. All in all we spent the better part of four hours working through the entire process from showing up to walking away with a new car. And now, just over two months later, she is still extremely happy with the purchase. I will say there was one downside of the entire day. By the time that we got into the finance room and we're finishing up the paperwork, the guy handling our paperwork, was for lack of any other identifying term, a prick. He was curt, abrasive, and just an unpleasant human which was shocking when compared to everyone else we dealt with that day. Certainly nothing to lose a sale, but by that point, we just wanted to be done. Overall, cannot recommend Johnson Hyundai enough. Never thought we would buy a Hyundai, but here we are, and happy! 4.75 Dealer Stars out of 5!

Johnson Hyundai of Wake Forest were nice when I bought a used electric car from them in 2024 BUT…read morethey failed to report the VIN of the car to the IRS. This cost me the loss of a $4,000 tax credit on my refund. They said they never did this and it was my problem, but it is hard to imagine a dealership not complying with an IRS requirement. Just blew me off like $4k was no big deal.

Avoid These Clowns: Crossroads & Capital Ford are Utter Trash…read more My disdain for Ford and their pathetic excuse for a dealership network is absolute. I honestly question why Ford even bothers with these "independently owned" franchises if they are completely unwilling--or perhaps too incompetent--to communicate with one another. The "System" is a Joke It is 2026. If I take my vehicle to a Ford-certified technician, that invoice and diagnostic report should be accessible by any other Ford dealership in the country. If your systems don't talk to each other and you can't see work performed within your own brand, what is the point of the Ford nameplate? It's a complete failure of infrastructure and a total breach of customer trust. Zero Respect for My Time Then there is the sheer lack of basic communication: The Problem: I was forced to drive 20 miles to the dealership, only to be told to my face that they wouldn't honor another Ford location's diagnostic work or warranty service. The Solution: A simple, two-minute phone call to let me know your "policy" before I wasted my afternoon. The Cost: Given the current price of gas, these losers should be reimbursing me for the mileage they wasted. The Verdict Neither Crossroads Ford nor Capital Ford are worth the steam off a pile of manure. They are disorganized, disrespectful, and predatory. Save your money, save your time, and buy literally anything else. Avoid these two like the plague.

I wanted to give a compliment to Davis Kigenyi, Sales Consultant. Davis went above and beyond to…read moreshow my husband several trucks until we found the perfect fit. He was very professional and knowledgeable and truly went above and beyond. That's where the good experience ended. When we went to the back to do the paperwork on a cash sale the finance guy (office to the far left on the back wall) had already typed up the paperwork without asking us how we wanted it titled. When we let him know that we would like the title in both of our names he told us that he didn't have time to do that. My husband asked how long it would take and he said 10 minutes.... The finance guy didn't have 10 minutes for an $80,000 sale.?!?! so interesting..... We literally just got up to walk out and he said "bye".... It's making me laugh to type that out because it was unreal. I have never in my life been talked to as disrespectfully as that man spoke to us or made to feel like an inconvenience when I tried buying something from someone. I'm sorry that Davis didn't make the sale... he worked hard for that. Davis actually should be sitting in that back left office and closing deals....he probably had 30 minutes if we needed it. Solution for management: That rude finance guy should have to pay Davis whatever his lost commission was out of his own pocket and maybe then he'd learn to act right. He obviously doesn't care about sales and closing deals. His bonus structure must only matter if you finance- cash means nothing to him..... he obviously didn't care about what was happening in his office. Find someone that does.

I cannot boast about what these gentlemen do enough. Fantastic place to buy a used car - no tricks,…read moreno pushiness, just genuine hearted folks that love cars and have curated a fine selection of them. I bought my 2001 Jeep Cherokee from Hollingsworth last year and it has been a champion of the roads. Any tune-ups or fixes that I've needed have been done by their in-house mechanic, who is trustworthy and efficient. Fair, honest and friendly - how often can these things be said of a used car dealership? I'll keep on singing their praises to friends and family and I'll never go elsewhere! Keep up the great work. :)

Family owned with an emphasis on fun translates into a thoroughly great experience! Very friendly,…read moreextremely transparent and knowledgeable. Our transaction felt as if it was between family members who actually cared for our wellbeing. All of their employees are happy and attentive. Not your average, hard sales automotive establishment. You'll be very happy doing business with these individuals.

save your Money , time and sanity and use this car broker for your next purchase. honest , fair…read moreprice . no dealing with crooked salesman pitches and lies . got the car of my dream at below MSRP . no gimmicks just transparent facts. would highly recommend Kathy . She made the buying process seamless and should I dare say , enjoyable ? lol . use their service . you won't regret it .

I came in with low credit and previous repos but that wasn't a problem. Moe helped me out and put…read moreme in a new car same day with good interest rate .. 10/10 would recommend