My car was sideswiped on 3/4 of the right side. They replaced a back door, window, and trim as well as worked out some dents on the front door and matched the paint perfectly (pearlized paint is hard to match.) They then sent it to Lexus via tow truck to have an alignment done as well as rebalancing of my tires. They were very thorough and paid attention to detail and only use OEM parts. You can't get much better than that! read more

I would never go here again! I left my car with these guys 10 days ago to be fixed. In that time they did no work and they gave my insurance company USAA, (who represents mostly veterans and their families) a high estimate that my insurance company refused to pay. Today I picked up my car after they did zero work and they refused to give it to me unless I paid them $1000. That's right. I paid $1000 to them to get my car back. I'd never go back here again. I'd find any other place. Oh did I tell you, they fixed cars for me in the past and they still screwed me. read more

I have had to bring my Volvo 2 times in the past year to Relentless collision due to being rear ended. My satisfaction after the visits has not been pleasant at all. I am going to reach out to Volvo to suggest getting different shops authorized and "certified by Volvo" because I do not believe relentless collision should met the expectations. First visit: My Volvo was rear ended, it had damage on the front of the car and the back of the car. It took well over a month for the repairs to be done (which is not an issue to me if done right). After I got my car back everything seemed fine until I had to drive the car for a long commute. This caused the car to literally start melting on the back bumper... why? Because the tips of the exhaust where installed upside back pointing into the car rather than down to the ground. This was not an issue before because when I am in town I drive mostly with electricity, so the exhaust doesn't release that much heat. Cars are made to be driven, and it does not matter if the commute is 3, 4 5... hours if the car is in good conditions, it should be able to make the trip with no problem. My car clearly did not come out of Relentless Collision in good conditions having the exhaust upside back. I do have to give credit to relentless collision for honoring the life warranty on the work they did because they fixed the melted bumper and wrong exhaust. But what about the inconvenience and my safety? I drove a car that was not safe to drive on a long commute trusting on their work, what would have happened if this was not only a melted bumper but something bigger... Second visit: The car had to go back due to being rearended again, and I trusted Relentless Collisions again because they are the "Volvo Verified Shop in the area. I did go to a different location because they have 3 to see if it would be any better. The repairs took again well over a month (which again, is not a problem if done right). This time the car needed to also be serviced on the tires because one of them had a bubble on the side and another one had some superficial damage. I asked to get a quote and an inspection on the tires. At the time I was only able to replace 1 tire (the one with a bubble) and the one that I was told had to be replaced because it was clearly damaged and unpreparable. The tire was replaced. The day that I go to pick up the car after Relentless Collision calls me to let me know that it is ready for pick up. I start the car and get Parking brake system needs service... I have to wait there, and they clear the logs (the car was not ready yet to be picked up). I walk around the car, and I notice another tire has a bubble now... I have not had the car for well over a month now, Relentless Collision has had it and been working on it, I was only told one tire needed replacement, that tire was replaced. And then the day I go pick up the car it has another bubble.... So basically, as I see this. Two times now, in two different relentless collision sites I have been told your car is ready to be picked up. Which I see this as your car is ready to be picked up and safe to drive. What kind of inspections if any are being done to cars before they are returned to customers are they safe to drive??? You are supposed to have the experts on the matter, why it is me that has to find the issues in my car after I get it from you. And now I had plans for which I needed the car, and these plans were made based on the assumption that I was getting my back on a safe to drive condition after it being over a month with relentless collision. What makes me mad is that they sign off in a car without knowing that it will actually be safe to drive. The first time having an exhaust which they installed wrong. And the second time having a bumble in a tire after, Relentless Collision "inspected" the car. I was told Relentless Collison values quality over time, what kind of quality??? What is the time being spent on, clearly not in inspecting the car to ensure that it is safe to drive. Is the time maybe being spent on waiting for the parts to arrive? So, its quality of parts but what about the quality of work? read more

This business is a joke. I took my Volvo in for an estimate as recommended by the Volvo dealership from which I purchased the car. The first words out of the mouth of the 'team lead' were "we don't do insurance claims'. She took the pictures of the damage and indicated that I would have the estimate by 5:30 pm that day, When I had not received the estimate, I called the next day. The team lead's response: "Oh, I forgot". When I did receive the estimate, it was FOUR TIMES THE ESTIMATES of the other two collision businesses. AVOID AT ALL COSTS. read more

Relentless collision was absolutely wonderful to work with regarding repairing my Tesla. Customer service was great, they were very communicative, and the work was top notch. Would highly recommend if you are needing any bodywork or repairs done on your vehicle. read more

I came to Relentless collision, as I had a repair done to my vehicle at one of their competitor shops. What this other repair shop could not do, relentless did. My vehicle was hit by another vehicle back in May while it was parked, and I took it to Caliber Collision. When I got my vehicle back, I brought it back almost immediately as the clear bra was peeling, and the molding they had to remove where they had painted my front door was crooked. I received my vehicle back under the warranty repair only to find that the clear bra was still peeling. The molding was still crooked and they didn't install the clear guards under my handles or on the door edges. After having dealt with enough incompetence, I brought my vehicle to relentless collision on my own dime and they fixed everything correctly...THE FIRST TIME. Being a new business is always risky, especially in a business that almost everyone uses at least once in their life and with everything currently going on.If Relentless continues to take pride in their work on every vehicle as they did mine, I'd be uneasy if I were the other competitors. Relentless, you have a customer and referral for life. read more

Picked up friends car for detail - all great again. They made appointment for Saturday and a Sunday pickup. They are not officially open but take appointments and met me twice this weekend. read more

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recommend to go somewhere else, less than thrilled with work performed about 0 follow up from there clearly got there money and that's all that matters read more

Relentless Collision repaired my 2016 Dodge Challenger after I hit a deer. The deer rolled under my car and lifted the front wheels off the ground. All the plastic was stripped off the bottom of the engine as well as tire damage and tie rods bent. They worked with my insurance company and resolved ALL issues. Overall they did a great job and I would use them again. read more

I was referred to relentless collision when the dealership couldn't fix the headliner in my car. I went for the quote and told them that my insurance would be covering the cost. They quoted me an absurd amount. They said they needed to take out my front windshield and then re-calibrate everything, why it would be so expensive. I went to another place and they gave me a quote that was a third of the price because they said they could just take everything out from the side of the car. Very disappointed that they deliberately tried to rip me off. read more

Its taking over 30 days for them to complete my service (Still waiting). I understand why they advertise "bmw certified specialist"

Amazing experience! I am so thankful to have come across Relentless Collision! My first, professional & positive, interaction was with Mr. Rick Allison, management of the location off of Capital Blvd. in Raleigh. The process of inspecting my Chrysler's front end damage was quick, easy, and accurate. I was able to receive my affordable quote on the day of my inspection, with up-front and transparent conversation to accommodate my financial needs. This was my 3rd quote and BEST quote and best customer service! The time frame of my repairs was initially 1-2 days based on my damage but had to be extended due to a part that was needed and I was able to adjust my affairs based on the great communication I received from Rick. He went above and beyond to make sure that my experience and repairs/restoration would allow me to "ride off into the sunset with my Blue Elecktra (my car's name lol)"... and that was indeed the end result! Along with some additional education and sound advice regarding further car maintenance, my Blue Elecktra was beautifully restored like new and I was extremely happy and satisfied with ALL that Rick & RELENTLESS COLLISION offered to me in this process! I will for sure keep them in mind for future repairs/upgrades and will HIGHLY RECOMMEND them to others that I meet! THANK YOU FOR TOP-NOTCH SERVICE RICK! (Oh and although repairs can be costly and Relentless has to make their money also, I was never price-gouged, pressured, made to feel uncomfortable/unintelligent, or taken advantage of...this is notable to me as a single female!) Thanks again...sorry so long BUT THIS WAS IMPORTANT FOR ME TO SAY AND DO OUT OF GRATITUDE! read more