Laid back team, easy to deal with. Definitely recommend. Huge pre-owned lot too. Easy to get a good deal since they are a volume dealer. read more

Capital Chevrolet - New Tahoe delivery! - Car Dealers Near Me - Wake Forest, North Carolina

On 6/26/2026 around 5:30pm, I visited Capital Chevrolet to see a 2020 BMW 740i listed for $26,799, stock #9C05525B, dealer fees included, listed on Autotrader. I was quickly greeted by Brandon Gonzales, who was friendly and quickly showed me the vehicle, which was just traded for a Corvette and not reconditioned. I expressed interest in purchasing the vehicle, as I've already driven them, and was ready to buy it outright, but needed to see if it fit in my garage. He explained that it wasn't ready for me to drive, but I could do all of the paperwork upfront. When it was ready in a couple of days, I could test drive and if I like it, could just take it quickly. I agreed, and he wanted to talk numbers. I said that I would agree to purchase it for what it was listed for on Autotrader, and to verify that the cost was all in with dealer fees. This is where it takes a turn. He took my phone and left for a few minutes to show his manager. He came back with some made up BS story about how he doesn't know how the Autotrader ad came to be, that he doesn't know where that pricing came from, and implied that the pricing wasn't from their team. I told him that you have to pay for an Autotrader ad, so they had to have made it, it doesn't appear out of thin air. Basically, they said they wouldn't agree to the price that they advertised the car for, so I left. I understand mistakes happen, but to lie to my face and insult my intelligence is just poor salesmanship, and if they're willing to lie about making an honest mistake, how can you trust this dealership to do the right thing for the customer? Here's a screenshot of the pricing - even though they claim to not have made the ad, I guarantee it magically will be updated within the next hour. read more

Capital Chevrolet - Screenshot of price - Car Dealers Near Me - Wake Forest, North Carolina

PITA to get someone on the phone once they have your vehicle in for service. Gotta love AI. Then they only communicate by text. Geez. Louise. I needed my vehicle back. Had to stop in the middle of an emergency and go to the dealership to get an update. What a PITA! read more

Extremely disappointing service experience with Capital Chevrolet. I brought my Blazer in for an oil change and to diagnose a vibration. Capital confirmed it had a transmission shudder and told me the torque converter needed to be replaced. I was told their transmission shop was backed up a couple of weeks, which I completely understood, so I waited and scheduled an appointment to bring it back. When I arrived for my scheduled drop-off, I was then told the vehicle would sit until early the following week before they could even diagnose it and submit the warranty claim. My extended warranty only provides five days of rental coverage, so leaving my vehicle sitting for several days before anyone even looked at it made no sense. I cancelled the appointment and called Hendrick Chevrolet. The difference in customer service was immediate. They told me they could diagnose it within 24 hours, offered a shuttle to work, and explained how they could arrange a Hertz rental if needed. I purchased my Blazer from Capital and would have preferred to continue doing business locally. In a way, I'm glad I had this experience now--I was planning to upgrade the Blazer to a new Tahoe once the repairs were complete and purchase a 2500 work truck for my business within the next month. Capital hasn't just lost my service business--they've lost any future vehicle purchases from me as well. Customer service matters. read more

GREAT experience Caleb was extremely helpful and made the whole process quick and easy. He was friendly, professional, and made sure everything went smoothly. I really appreciate the great customer service and would definitely recommend working with Caleb! read more

Horrible customer service from service department to operation department. Oil filter was not tightened per factory recommendation and the filter backed off and oil leaked over my new garage floor. I traded the vehicle in and provided necessary documents, a refund was not made until six months later! I would not recommend purchasing a vehicle from this location... read more

Check this out It is very terrible of Mr Brian Actil https://goo.gl/maps/n11X3kXAH1Kj3Gur7?g_st=ac If you can prove the dealer cancelled the first contract, the dealership is likely violating consumer protection laws, as they cannot force a trade or new contract. You should demand a refund, file complaints with the State Attorney General and FTC, consider a demand letter, or sue in small claims On February 23rd 2026 I returned a 2019 Chevrolet Silverado vehicle back to General sales manager Brian Anctil Mr Brian Anctil returned my first vehicle. My first contract due of the vehicle. Poor condition. Poor performance and non-satisfactory of overall history of the vehicle On February 23rd 2026 I stated to Mr Brian Antcil which is on audio which has been proved and consent to record from Mr Brian Antcil enclosed copies of documents of audio from Mr Brian Antcil verifying completely that he agreed that he was not going to give me a refund or return my trade in for canceling contract that he had to cancel the dealer Unfortunately there was no was no finance agreement of Ally closing the deal at the car lot when it was stated 24 hours they can close anytime which I was allowed to take the vehicle off the lot which is a yo-yo delivery CORRECT ANSWER If you can prove the General Sales Manager at Capital Chevrolet unilaterally canceled your contract and forced a new, unwanted vehicle on you, you can file a complaint with the North Carolina Attorney General's Consumer Protection Division, sue for fraud and breach of contract, or demand a rescission of the entire transaction. On Monday February 23rd 2026 I told Mr. Brian I do not want another vehicle. I want my money back. I want my vehicles back. Part of the deal was the vehicle was in Tip-Top shape high performance which everything was very poor and the total opposite Mr. Brian refused to refund my money. Mr. Brian was very aggressive. He would not allow me to have my possessions back because of this unsatisfactory deal which was not finalized And clothes is proof of audio proving this statement Mr. Brian agreed and knew that the video was being documented and the in evidence was being documented. Mr Brian Anctil was in full complete acknowledgment of 100% proof that he agreed on his own acknowledgment that on February 23rd 2026 1. Accepted the vehicle back because of the poor conditions.Canceled the first contract void. Cancellation by dealer 2. Accepted and agreed that Mr. Riddick was requesting for his refund but he would not return. Mr. Riddick refund and trade in now. Payment back by 3. (Stating didn't have to do that in the first place by taking the vehicle back because of this unfortunate situation...) 4. Accepting and agreeing by stating that " Quote (He was the finance company which Ally Financial on the contract never was a knowledge of the vehicle, which why the vehicle was never in an ally system until March 3rd 2026) 5 accepting and agreeing by stating that overall, the first contract I took back refund should have been refunded due to the bad deal being void and canceled!!!!! Conclusion THIS IS THE WORST EVER BUSINESS EVER DONE TO AN INDIVIDUAL WHO BROUGHT EVERYTHING HE HAD IN ORDER TO BE TREATED FAIRLY WHICH IN RETURN HAD A VOID DEAL RETURNED BACK INTO BEING FORCED TO A NEW DEAL!!!! WHEN THE DEAL WENT VOIDED THE DEAL WAS CANCELED EVERYTHING SHOULD HAVE BEEN RETURNED TO AS RIGHTEOUS OWNER!!!!! CAPITAL CHEVROLET OF WAKE FOREST THAT'S VALID AS SO MANY CONSUMER LAWS SO MANY STATUES OF LIMITATIONS SO MANY BREACHES OF CONTRACTS AND THIS IS THE VALID TRUTH BEHIND THIS TERRIBLE SITUATION WHICH COULD HAVE BEEN PREVENTED IT THEIR GENERAL SALES PROCEDURES CORRECTLY.... AND THIS NEEDS TO BE INVESTIGATED THOROUGHLY.... THE GENERAL MANAGER OF CAPITAL OF WAKE FOREST STILL HAVE NOT REACHED OUT TO ME BECAUSE OF THIS THIS IS TERRIBLE VERY TERRIBLE.... CORRECT ANSWER: You can request a refund and return of your trade-in if financing was not finalized, a practice often called "yo-yo financing" or "spot delivery". If the lender denies the loan, the dealer is usually required to return your trade-in and down payment. Immediately contact the manager, review your contract for "conditional sale" clauses, and avoid putting more miles on the new vehicle. Please everyone who is reading this post please click on the link. You will see the audio proof that general sales manager Mr Brian Anctil consented Check out this review of Capital Chevrolet on Google Maps https://goo.gl/maps/McsUJ84AWxQKXoubA read more

I recently purchased a 2026 Silverado 2500 ZR2 from Randy at Capital Chevrolet, and unfortunately it was the worst buying experience I have ever had with any dealership. We negotiated what I believed was a fair deal, but when the paperwork arrived, an additional ~$3,000 in questionable add-on fees had been inserted without being discussed upfront. After escalating the issue to the sales manager, we eventually reached an agreement -- but it should never have happened in the first place. When I returned to pick up the truck, I signed all of the paperwork and then waited nearly two hours for the vehicle to be brought around. To my surprise, the truck was delivered without running boards, an item I expected to be standard on an $89,900 vehicle. When I asked Randy about it, I was told they were not included and could be added for an additional $1,100. At that point, I felt completely misled. I have never been treated this way by a dealership. This was my second Silverado 2500 purchased from Capital Chevrolet, and it will absolutely be my last. Buyers should be aware and proceed with caution -- transparency and customer care were severely lacking throughout my experience. read more

Spoke with them on the phone 2 hours prior to coming in to confirm that the vehicle I was coming to buy was available. Found out when we got there they had sold it earlier in the day!! Wasted two hours driving there. read more

If there was a way to put a negative score this would be the establishment to do so. First these assholes screw up my truck by neglecting to clean up brake fluids on the frame that is obvious as daylight and any mechanic with common sense would know needs to be neutralized before it eats all the freaking paint away. After I pointed out the obvious when I brought my truck back the manager said he'll throw in a free oil change which they did not even discount for me today per his promise when the brake job happened. Watch out for all the false promises...all they care about is selling and their own profile. Watch out for your vehicles condition as you bring it in because they will not repair their own neglected failures. read more

Sales and service are both abysmal. Bought my car there a couple years ago and learned the hard way that nothing happens as promised or in a timely manner. My car recently spent 6 days in service with no offer of a loaner or even the shuttle service which I later learned about. In my many, MANY hours of waiting on site; I witnessed the unprofessional explosive behaviour of a female staffer yelling at a co-worker and numerous examples of dysfunction born of poor communication and a general lack of accountability. I cannot believe this dealership is still in business much less worthy of all the awards they claim to have received. Never again. read more

I went in a couple days ago to get an appraisal on my car and mentioned looking around to Sammy since the car and insurance together was $1,000. I mentioned wanting a cheaper car payment and cheaper insurance. I did not ONCE mention buying a vehicle TODAY. They had me look at a 2026 Trax and a 2024 Equinox. Only liked the equinox. They decided to go ahead and get me pre-approved for a car I didn't want or like and kept pressuring me to get the car. Joe and Sammy were both at the desk trying to pressure me into getting the car, which I did not appreciate at all. I understand salesmen get commission but the level of pressuring was uncalled for. I then asked for a credit report to be printed and decided to leave. They switched up completely on their attitude and became real assholes. I will NEVER be visiting this business again read more

Do NOT buy an extended warranty from Willie in the finance department, regardless of how good he makes it sound. He will tell you it's "bumper to bumper coverage," and it absolutely is NOT the case. He also will not call you back or return emails regarding a payment he promised to take care of when the warranty does not cover something. The responsible, right thing to do is to at least acknowledge and respond to the customer and admit that you made a mistake. Ghosting customers is just the easy way out and the irresponsible thing to do. And, yes, I have a masters degree. read more

Service Department great. Sales Department not so much. every time I tried to call to complain I have been cut off coisidence. I don't think so. Well never buy from or recommend Capitol Chevrolet to any or friends read more

This is how your call end up also after dealing with capitol chevy... this their warranty work... they will sell anything and not worry again... read more

Capital Chevrolet - If you buy from here get use to this view.. - Car Dealers Near Me - Wake Forest, North Carolina

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This one is kinda tricky I have 2 experiences that ultimately leads to this review first experience I go there talk to a salesman who was really good wasn't pushy at all listen to what I said I wanted and the price I wanted to pair found me a couple of trucks as he's pulling the trucks up for me to look at the manager comes over he ask me a few questions told me he try to make a deal with me today on buying a truck ok cool I find the perfect truck I test drive it and everything ok this the one we go inside I say let's talk numbers manager gives me a out the door price to my surprise it meets my numbers I didn't even negotiate which that's my thing lol now mind you this is a cash buy I already have the money so it's no financing things is I forgot check in my girlfriends car and it's almost closing time so I'm asking could y'all hold it or what can we do about it because it's almost closing time so they're like let's just do all paperwork then tomorrow just bring the check and it's done so I do all paperwork and leave the truck is mine all day I'm excited because I have a truck finally after all my life having cars finally a truck so I agreed to come after work the next day forgot to mention I live in the neighborhood of this dealership if you know the location but anyway all day excited get off work get the check I add insurance to the truck me and my lady goes to get the truck and the truck has been sold gone picked up that night apparently all that paperwork all the excitement all for nothing they offered me other trucks to try and help but they were all settle trucks to try and fix their mistake nothing they showed me stood out that truck being sold kinda ruined it for me like I really don't even wanna shop around anymore dealing with dealerships over and over is a hassle and finding one that had what you wanted just to get it snatched away like that is tough they have other trucks like the one I wanted but at a higher price that I'm not willing to pay that's what made that the perfect sucks big time back to the drawing board now !!! Thanks for nothing Capital Chevrolet read more

Avoid this dealership at all costs. I was charged for "shop supplies" without explanation, failed on my inspection, and massively overcharged. The customer service is terrible completely unhelpful and uninterested in resolving anything. They make no effort to treat customers with respect or fairness. If you care about your vehicle, your wallet, and basic honesty, do NOT go here. You'll get better service and more transparency from a trusted auto shop always look up reviews . This dealership will waste your time and drain your money . read more

I am incredibly disappointed with the service I received from the service department. My husband and I dropped off our brand-new 2025 Chevrolet Equinox for a scheduled 8:00 AM appointment to address serious issues, including shaking at speeds over 60 mph and alignment problems. We'd had the vehicle for less than two weeks at the time, so we expected prompt and professional service. We specifically asked our advisor to keep us updated, but no one reached out to either of us the entire day. I finally called around 4:30 PM, only to be given the runaround. I was transferred multiple times and sent to voicemail repeatedly. This lack of communication and accountability is unacceptable, especially for a brand-new vehicle and at a dealership we trusted. The dealership's service department kept the car for an additional day and performed an alignment. They claimed the alignment fixed the problem and even noted in their service report that the issue was resolved after a test drive. However, when we reviewed the paperwork, we noticed that the mileage in and out was exactly the same. When questioned later, they admitted that no one had driven the vehicle, contradicting the service report. How could the dealership's service department fail to identify such a basic issue with their own vehicle? This blatant lack of transparency and accountability is beyond frustrating and completely unacceptable. When we picked the vehicle back up and noticed it was still shaking, we brought it right back. The Sales Manager, James Russo, gave us a loaner vehicle and assured us he would personally make sure the issue was handled. Despite this, they kept our vehicle for an entire week, and during that time, no one called to update us. I had to reach out myself, and they finally told me the car was ready. However, when I picked it up again, the shaking issue was still unresolved. Frustrated, we took the car to Firestone to have them diagnose the issue. It took them less than an hour to determine that the problem was due to two bad tires--an issue that Capital Chevrolet's service department failed to identify despite having the vehicle in their possession for over a week with no real solution. How is it that another company was able to identify the issue so quickly, while Capital Chevrolet's service department completely failed to do so? Now, it's time for me to make my first payment on a vehicle I haven't even had for a full week since purchasing it. This entire experience has left a sour taste in my mouth and completely shattered my trust in this dealership. After dealing with the service department, I will NEVER buy another vehicle from this dealership, nor will I refer anyone to come here. Clear communication, basic accountability, and proper diagnosis of a vehicle's issues should be standard practice, and yet, none of these expectations were met. It's disappointing because my initial experience with the sales department was phenomenal. On 11/14/24, I decided to trade in my 2024 Honda HR-V and purchased the Chevrolet Equinox. Both Frankie Reyes and Finance Manager Will Perry provided excellent service, making the process smooth, stress-free, and enjoyable. Frankie went above and beyond to make the process seamless, while Will Perry ensured we felt supported and valued throughout the entire transaction. Their professionalism and dedication to exceptional service left me feeling confident and reassured in my decision. Unfortunately, the service department's complete lack of communication, transparency, and failure to resolve such a critical issue has erased any positive feelings I once had about this dealership. I hope this feedback encourages serious improvements, but as of now, I cannot recommend this dealership to anyone. read more

Capital Chevrolet - Car Dealers Near Me - Wake Forest, North Carolina

Horrible experience. i just needed information regarding a service that i needed. they gave me the run around over the phone so i went in thinking it would make life easier. everyone looked at me as if i had 2 heads. no one seemed to have time for me and i was definitely no one's priority. Elysia McMillian was my only saving grace. She was the first person to give me a smile. Overall horrid experience. Yikes! read more

DO NOT GET THE BUMBER TO BUMBER add on thing it's a scam they make it sound like it covers everything they like to our faces with hesitation and when it came to using it apparently is couldn't be use who ever lies about the $hit needs to get smack the hell out of them dealer sucks and heard some people are suing them for other issues read more

RUN far far away from this dealership. They sold us a used vehicle they claimed had passed their internal inspection. It had a major oil leak, one there is no way wouldn't have been noticed in an inspection. The entire engine needed to be resealed. They swore they'd do right on anything their inspection missed. They did not, even after it being in their service department 3 times. Then Reuben, in sales swore he'd make it right. His idea of "make it right" was to try to sell us a vehicle for another $10K. They didn't care until I left a negative Google review. Then Jay reached out. Then ignored me for 2 months. Then asked for a service report from my mechanic. I got that from him and then he pretty much accused me of lying about all of this. This dealership does not care about anything but getting your money. Run far away. To say they are decietful and dishonest is only scratching the surface. read more

19 days to change the oil and put a new control arm on. Didn't give me a loaner and wouldn't pay for my rental. Had to take it back after I picked it up because it was worse than when I brought it there. Worst service department experience I've ever had. Do yourself a favor and do not go here! read more

Thanks for wasting my time, yet again. Had my car here for over an hour and they couldn't even complete a simple oil change. I brought my previous car here at least five times for the brakes to be fixed and every single time the problem remained. Highly recommend going somewhere else read more

Thank you for your response, but I must respectfully clarify several important points that were overlooked or misrepresented. I even purchased my car from them. First, the only reason the $225 charge was adjusted is because I spoke up and questioned the pricing. There was no proactive transparency or explanation offered--only silence until I pressed the issue. I clearly stated that I did not authorize any additional work beyond the oil change and that I would return to pick up my vehicle. Despite this, the services were performed anyway, directly against my explicit instructions. This is unacceptable and raises serious concerns about your business practices.You stated that supporting documentation was provided, but the intake photos were incomplete--they only showed a portion of the front driver side wheel and window. The photos failed to include any images of the rear driver side wheel (where the caps are now missing) or the bottom of the front driver side door and running board, where new damage was discovered after service. The video sent was a low-quality recording of a video, not clear surveillance footage, and it offered no definitive insight.You also failed to address the fact that I explicitly told your advisor not to perform the services, yet they were done anyway. At that point, I felt forced to pay for services I did not authorize just to avoid further conflict and inconvenience. That is not resolution--that is coercion.The tire rotation was done poorly, leading to noticeable shaking at highway speeds, and I had to seek assistance elsewhere to correct it. I also now have to replace missing wheel caps, which were present before my visit and are now on backorder--causing further unnecessary cost and frustration. This experience has been extremely disappointing, from the lack of transparency and consent to the poor quality of service and follow-up. I expected more from a dealership and its management team. I'll be sharing my experience publicly so others can make an informed decision about where to take their vehicles for service. Below I'll add my initial review & Owners response: Paraphrased due to character limits: I'm extremely dissatisfied with the service I received at Capital Chevrolet. I scheduled a routine oil change (with a coupon including a free tire rotation) but was quoted $225 for additional services I didn't request. When I questioned the charge, I told the advisor not to perform any services and that I would pick up my vehicle. Despite this, the work was done anyway--without my consent. The final bill was reduced to $166 only because I pushed back, but I still felt taken advantage of. After leaving, my car shook at highway speeds due to a poor tire rotation. I also noticed damage to the driver's side door, running board, and that two wheel caps were missing--none of which was there before. I asked for intake photos and was sent incomplete ones that didn't show the areas in question. The video provided was blurry and unhelpful. This experience was stressful, expensive, and poorly handled. I will not be returning and cannot recommend their service. Capital Chevrolet (Owner) Hi Sheena, Thank you for taking the time to provide your feedback. We understand how important clear communication and proper vehicle care are, and we appreciate the opportunity to address your concerns. As discussed with our management team, your bill was adjusted, and supporting documentation--including intake photos and video--was provided to clarify the condition of your vehicle upon arrival. We strive to ensure all services are performed accurately and professionally, and we're glad we could provide clarification and support regarding your experience. We value your business and hope to continue serving you in the future. read more

In an effort to be efficient in our buying process by avoiding a wasted 4-hour drive to the dealership, and eliminating the "I need to run this by my manager" delay tactic used by so many sales people to prolong the buying process, we reached out via phone AND email to both the Sales Manager AND the Floor Manager to inquire as to whether a car we spotted on the dealership website was actually still available on the dealership lot. It has been nearly a full day and we have NOT HEARD FROM EITHER!! Apparently, either Capital Chevrolet is not interested in selling cars or, once you hit 'manager' status in that company, you get to sit behind your desk, in your comfy windowed office and not have to interact with prospective customers. After having been in a sales role for over 20 years, now as a buyer, I will NOT-- NOT EVER chase a sales person or a company to give them my money. The sales leadership at this dealership, according to my experience, lacks the hustle to make deals happen. We're moving on to the next prospective car on our list!! Capital Chevrolet WAS A WASTE OF TIME--LITERALLY. And, the car on their web site might simply be just be a decoy to get people into their dealership which is why the sales management chose not to respond to our email inquiry about availability. BUYER BEWARE! read more

I purchased 2 used Chevrolets from Capital Ford. They were amazing, so I decided to try Capital Chevrolet for my service work since Capital Ford was so nice. Took my car in for its first oil change, staff was great, service was great, but a quick lube oil change (with free tire rotation) was 60.00 more that the Chevrolet dealer I had been using for the last 5 years. I will be returning to them, can't justify the money difference. Spoke to them about it, were very unconcerned, and responded with a no reply email! read more

John(sales) and Jordan(finance)were excellent! Great service-no pressure. Best car buying experience we have had in a long time!

I spent close to 6k on rims and tires here and was told that the tires had free rotation. I called today to schedule the free rotation and was told I would have to pay for the service. I called and asked to speak with a manager and they disconnected call. I called back and was told the manager was on lunch and other managers were in a meeting. I am very dissatisfied with the servicethat i have receivedfrom this location. read more

Capital Chevrolet - Car Dealers Near Me - Wake Forest, North Carolina

My review specifically involves the service dept; but I would NEVER buy any vehicle here either, as this doesn't seem to be a reputable business. I was interested in a Chevy Silverado on a used car lot. As a non-local buyer, the seller gave me one option only for a Pre-Purchase Inspection: the service dept of the closest GM dealership. Unfortunately, that was Capital. My appointment was yesterday at 12:30. I was told it would take 2 hrs max. A few minutes after 5pm, my "service advisor", Kristine, texted to tell me the truck wouldn't be ready until today. So I assumed I'd hear from them this morning. Nope. I didn't try to contact them again until after 2pm, but Kristine wouldn't take or return my calls. The owners of the truck (whose calls had also been ignored) finally got Kristine on the phone so I could cancel the inspection via 3-way and they could retrieve their truck. I'd arranged transportation to Raleigh today, pending the inspection report I should've received yesterday. The owners wasted 3 trips to the dealership today because Kristine wouldn't respond to them, then they were told twice to come back at a certain time. This crap dealership wasted the time of multiple people, but Kristine clearly couldn't have cared less. Nor did she care about me cancelling the service. AVOID THESE PEOPLE!!! read more

DO NOT HAVE ELYSIA MCMILLIAN AS YOUR ADVISOR I brought my car here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise me by end of business that my car would be staying there through the weekend. I planned to call myself for updates before end of business but didn't realize service closed before the dealership and missed my window to call, (a fact I later tried to bring up to the manager Anne Morrell but was cut off as she didn't seem interested in actually hearing or understanding me). Elysia also neglected to let me know that their Saturday team is not able to provide updates and that I would have to wait until Monday for an update. On Saturday I called three times, was told an advisor was available to speak to me just to be sent to voicemail when transferred. The receptionist advised she would put in a request for somebody to call me back. After waiting six hours I called back just to be told they operate with a skeleton crew, and no one would be able to give me an update until Monday, which I again found poor communication. When I brought this up to Ann Morrell she completely ignored it. I never got any acknowledgment or apology for the lack of communication she just simply stated "yes we have less crew on Saturdays" I had to say multiple times throughout my interaction with the manager manager that my issue was not the policies, but the lack of proper communication. However, she continued to spout off policies and procedures. There was also misunderstanding and miscommunication around fees applied leading to me being surprised at a $63 additional fee. Elysia had just texted me a minute prior to advise of the amount, yet it took me 3 calls and 3 follow up texts before she answered her line. (Throughout my service she was not very easy to get on the phone at all making texting the main form of communication.)Upon bringing my issues to Elysia's attention, I was met with non-accountability and passive aggressiveness leading me to ask to speak with her manager. Her manager Anne Morrell was just as unhelpful and showcased the same lack of accountability and understanding, at one point even sighing and rolling her eyes in exasperation as it was the end of her shift and I assume going home was more important than taking the time to understand and PROPERLY address my concerns as a customer. Having not been held accountable for her lack of communication and poor customer service and being propped up with flimsy excuses from management Elysia was emboldened to continue being disrespectful in her tone as I was leaving. On my way out, I was treated to more of Elysia's passive aggressive tones in the continuous comments she made as I exited the office I had to ignore her attempts to goad me or rub in the fact that she was not held accountable. Since I am an adult, rather than engaging in a back and forth with someone clearly too immature to be in customer service I chose to share my experience here with potential customers to warn them to proceed with caution. I never refused or declined to pay my charges, to resolve all of this all the manager or even Elysia had to say was "I apologize for the miscommunication we will work to ensure it doesn't happen in the future" that's customer service 101 to ensure your customer feels heard, not going back and forth with them about useless details and trying to cover your workers behind. I found this whole process unprofessional, and will never bring my car here again . If you don't know how to communicate with people properly and professionally and are not trained to be with the public I beg of you please find other work! Elysia Mcmillian and Anne Morrell handled this beyond poorly in my opinion. In reading other reviews posted in the past 24 hours I see common themes of miscommunication, non-responsive communication, poor customer service, and dishonest or excessive pricing so I feel comforted knowing I am not the only one to notice this pattern. Chevy should really reevaluate their service team. read more

These guys are just outright liars. Plain and simple. They have a sports car listed for sale claiming no markup. When you try to buy it they say it is available for MSRP but only if you purchase about $5000 of bullshit markup items like interior 3M coating and nitrogen for the tires. Last time I checked air was something like 80% nitrogen. Stay FAR AWAY from these criminals! read more

899$ on labor to replace water pump 140$ labor for battery 250$ for the battery 535$ for water pump parts 400$ To Replace Car Battery 225$ oil change I've taken my Tahoe here since I've purchased it, it's a great environment but you will pay for the good seating lobby and some coffee. read more

7/22/2024: Since I haven't purchased a new/used vehicle in a long while, my 7/20/2024 car purchase experience at Capital Chevrolet Raleigh NC may be a normal UNETHICAL practice in the dealership industry now. Regardless, it is WRONG. The advertised price of the 2022 used vehicle was the same across multiple resources. However, when we entered the door to obtain the final purchase price which included tax, tax and title, an extra "ACCESSORY" charge of $1,694 was added on. When asked what this was, we were told it was for the following that the dealership added to the vehicle "3M Tint, Capital 3M Protection $596, Capital Vip $398, Nitre $200". I said I didn't ask for anything added. It wasn't the advertised price and we didn't want it. It was a BAIT & SWITCH tactic. I asked: WHY DIDN'T YOU INCLUDE THAT IN THE ADVERTISED PRICE if that was what you wanted someone to pay? They said it was a service they provided. BS. The tinting was ORIGINAL FROM THE MANUFACTURER. I said remove 100% of this charge and I will purchase the vehicle without a bad review. They continued to waste my time and ended up getting $350 extra. So here is my review! I am good on my word. Integrity means something. I DETEST UNETHICAL shenanigans! DON'T ACCEPT this charge! Tell them to remove it. If they don't, LEAVE immediately and don't let them waste your time. Linnea Cazallis read more

AVOID THIS DEALERSHIP IF YOU CARE ABOUT YOUR MONEY/INCOME !!! They have REPEATEDLY scammed and cheated expenses for services for years and have zero problems continuing to do so WITHOUT making it right !! They will tell you services aren't needed, then suddenly they are. They will not honor their/manufacturers warranties. The BBB and Attourney General should investigate and shut them down read more

Horrible experience. Put in a lead on a vehicle and told them when I'd be there. When I arrived I was greeted by a gentleman on a golf cart and I told them I had an appointment with the internet rep, his response was "are looking to make a deal today or just look at numbers". I told him I wanted to look at numbers and if the deal was good we could wrap something up. He pointed at the receptionist area, who was very polite. She called several people to come assist, about 10 min later a sales rep showed up and said I'll be with you in a minute and to take a seat in the waiting area. About 10 minutes later he shows up. Asked me what I was looking at. Immediately starts asking questions about trade, down payment and credit before I even looked at the vehicle. I was there 45 minutes and never seen the vehicle or any vehicle in question. The numbers they gave me were thousands apart from other dealers. Wanted 13k down opposed to another dealership who said 3k to get to the payment I wanted. For the same vehicle, same price. They low balled my trade in roughly 4k from other dealerships. I don't recommend this dealership at all. We will not bring our vehicles here for service, I'll drive further out. DONT WASTE YOUR TIME HERE! read more

I must admit, the car buying process is one of my LEAST favorite things to do, but Capital Chevrolet made the experience as smooth as possible. Both Luca and George were extremely patient and did their best to make sure we were happy. I was also grateful for the kid's area which kept my children entertained while we worked to get the best deal possible. read more

Not the best choice for an out of state purchase. I was told on several occasions that they were the #1 dealership in the East. However, I felt like they were not flexible as far as alternatives to get the final paperwork complete. Needless to say that I took my business elsewhere that was able to accommodate what worked best for me. Maybe business is great and making a car sale to me wasn't a priority. read more

Very informative, great customer service. Will help you understand and make the best decision.

This is a nice-looking place. Very expensive for diagnostics and repairs or anything. Customer service leaves a lot to be desired. I have used them about 4 times, each time hoping it would be better, it's not. They neglect to return calls, unless it's to tell you how much money is involved. I was looking at a Timing belt change, and for that they quoted me the whole repair package of $5000! I got other quotes for $1600 within the neighborhood from reputable places with more service stars. I would not recommend this place to anyone who didn't need to go here. I once even had an Associate Service person, talk to me as if I was no one and someone else had to replace him that day. All because I waited over 2 hours for my paperwork to be completed and signed by the Mechanic before I could pay and check out, after I was called and told my paperwork was ready and car. Not recommendable. read more

Bought a $35,000 truck in July 2021. Washed it one time and found rust all over the bottom and frame. It was hidden from me on purchase. Took it for an estimate at Carolina Collisions where they quoted me $11,600 worth of rust damage. Entire cab has to be replaced as it's one piece, the entire frame is also rusted and was sprayed with a cheap black paint that is now chipping off and showing all the rust. Capital Chevrolet won't pay for the repair and won't work with me on a solution. Complete dealer fraud hiding this from a customer and not willing to make this right. 0/5 worst vehicle buying experience I've ever had. Pictures show the day I got it, you can't see any rust because of the paint hiding in. Second picture is after 1 wash. Metal is so rusted and weak a hole showed up. Third picture is the estimate. read more

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