So this is a tiny car dealer down the road from school. I stopped here because they had a used car…read morefor sale that I really liked from their website. I test drove the car, and it was a POS. The salesman pointed to a different one, and said I should drive this one as it was in better condition. I drove it, and he was right. Unfortunately I am a Mazda fan, and not a VW person. The dealer said that in order to keep his prices low, they don't put much money into fixing up the car after they get them, or any money at all actually. They will look at a car, check to make sure it passes inspection, and then if it does, they will offer it for sale as it. They don't even bother taking it to Autobell for $15 and getting it washed and vacuumed, if that tells you anything. Some cars are good, some are not. It all depends on what you are looking for. #371

I went to the dealership Sunday and arrived at 10:40 the man agreed to meet us on a day they're not…read moreusually open. When we got there he was very helpful and got me in a vehicle that was in very good condition with no issues and has very low mileage with a price of $10,000. I could honestly say this was a very good dealership to purchase cheap cars from!

I went in looking to drive a car that I saw online and wanted to make sure that I would like it…read more Coming from a Mustang and going to a plug in hybrid, I know, was going to be a change. I was not trading in my Mustang mind you but buy a 2nd card. I was greeted by Robbie D. when I arrived at the dealership. His first two questions were service or sales department and if I had spoken with anybody yet. We spoke for a minute and I informed him that I say the car online and wanted to test drive it. With out hesitation we went inside to fill out the ID and insurance paperwork so I can drive the car. (all covid protocols were followed, and were throughout the whole encounter, great job on CF-FV BTW). Filled out a quick survey of what I was looking for in a car and then a few minutes later, keys in hand, I was off in the car Now due to the previously mention covid protocols, you drive the car alone. The salesman stays at the dealership. This I thought was great as I could hear the car and even taking the time to pull over to make sure ALL the buttons work. When I arrived back I mentioned that I would like to drive a non plug in hybrid version, boom keys were there and I was off again. Got back and the $$$ talk started. LONG story short, we by no fault of Mr. Ds we were unable to reach a deal. Great experience, never really felt pressured to make a rash decision. Overall I would go back to this place to see Robbie D for my next car buying venture. A dealer is only as good as its sales people and this place has a great one.

Service will not answer the phone, and do not return calls. This is as bad as I have ever…read moreencountered at a dealership. I have bought cars there before but never again.

I bought a 2018 Audi from this dealer 1year ago. My transaction went so smooth. The owners are very…read moreefficient. Randy and Ahmad are amazing. They work very hard to keep the customers happy. I would buy again. Thank you guys for all you do. Wanda J.

We bought a new car for my daughter and it was a pleasure working with both the salesman, Mike, and…read morethe owner, Randy. It was a nice 2014 Subaru Legacy which had high miles, but was in great condition. We had such a great buying experience, that when there was an issue after only a week with the car, I had no doubt that Randy would take care of the issue. They stand behind their vehicles and not only picked up the car, but are taking care of the repair as well without question. I highly recommend this dealership if they have a car that you like, as they are honest, fair and make the whole experience easy. They also have their own repair shop and a mechanic who is also named Mike, who knows his stuff and gets it right!

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

These guys are noy your typical used car dealer....Although I bought another vehicle that was not…read moreoffered by them. I must say it was one of my best experiences dealing with a car dealership. Both the salesman and the owner did and offered all the help to try to help the customer. I bought a new truck is the only reason I did not buy from these guys but I will one day and hope you guys give 4042 a chance they are good people...

Super nice folks but they sold a car we were in the process of financing. It was a car for my…read moreteenage daughter who thought it was hers. They were nice enough to call and let us know that someone showed up with a check which, I guess, trumped our financing. Not a great experience for our kiddo who was VERY disappointed.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.

This was a most promising experience buying a vehicle from Raleigh Autoplex. I saw nothing but…read morebeautiful cars and jeeps on the very manicured and maintained car lot. The cars do not look or feel like they have been previously owned. Even with the cosmetic adjustments that were needed with the decals on the steering wheel and the door locks, the car ran great and had very low miles for a 2012. The dealers allowed me to take the car to my mechanic for a buyer's inspection and it passed with flying colors. The dealers and I made a contract that after I purchased the 2012 Mercedes C300 4Matic, all the decals would be replaced in about three weeks when the parts came in. Well, three weeks later I got a phone call that I could bring my car in for the decals to be replaced and THEY LOOK OUTSTANDING!! I am very SATISFIED with my car and would recommend anyone to go there for their first, second, or third car. The dealers are very honest, knowledgeable, caring, and meticulous about the work.

I would not recommend buying a car from this dealership. I purchased a vehicle and started having…read moreissues before I even made it home. The check engine light came on the very next day, and within a week, I was facing a $2,500 repair bill. I've only had the car for two weeks. I trusted the owner and explained that I needed a reliable vehicle for my son since our current one already had issues. He reassured me that this was a good, dependable car -- but now I'm left with two vehicles that both have problems. I've tried reaching out and even went by the shop to get a resolution, but haven't received any help or response.

Jason and team were exceptional to work with. No pressure. Gavin was wonderful to speak with and…read moreCamden was helpful with the paperwork. Truly an enjoyable purchase experience start to finish after no so great luck elsewhere. Highly recommended.

Last week I had to take my 2021 RDX in for a pretty extensive sunroof repair that was covered by…read morewarranty. Staff were fine about that part, but it was the other parts I have issues with. The loaner vehicle I received (a 2023, mind you) was not clean, with dirt all over the floor mats. If you have an in house "detailing department" I expect the car I get will actually be clean. Vacuum out your own vehicles. I got my vehicle back, which is still in pristine condition from when I bought it, and was taken aback at the dirty handprints all over the ceiling of my car (on the fabric). I went back in to tell/show them...I sent it back twice. Got home to discover dirt on my floor mats that should've been vacuumed up, along with muddy spots on the door jams. I'm horrified that I got my car back much much dirtier than when I took it in. Do better! This weekend I checked over it again (in better sunlight) to find dozens more dirty spots along with an area they didn't tuck in the ceiling padding all the way. I'm now having to take it back to get this fixed and cleaned up. I expect a lot more from a "luxury" car dealership. I won't be recommending Leith to others.