Jason and team were exceptional to work with. No pressure. Gavin was wonderful to speak with and Camden was helpful with the paperwork. Truly an enjoyable purchase experience start to finish after no so great luck elsewhere. Highly recommended. read more

Leith Acura - Showroom floor - Car Dealers Near Me - Raleigh, North Carolina

Last week I had to take my 2021 RDX in for a pretty extensive sunroof repair that was covered by warranty. Staff were fine about that part, but it was the other parts I have issues with. The loaner vehicle I received (a 2023, mind you) was not clean, with dirt all over the floor mats. If you have an in house "detailing department" I expect the car I get will actually be clean. Vacuum out your own vehicles. I got my vehicle back, which is still in pristine condition from when I bought it, and was taken aback at the dirty handprints all over the ceiling of my car (on the fabric). I went back in to tell/show them...I sent it back twice. Got home to discover dirt on my floor mats that should've been vacuumed up, along with muddy spots on the door jams. I'm horrified that I got my car back much much dirtier than when I took it in. Do better! This weekend I checked over it again (in better sunlight) to find dozens more dirty spots along with an area they didn't tuck in the ceiling padding all the way. I'm now having to take it back to get this fixed and cleaned up. I expect a lot more from a "luxury" car dealership. I won't be recommending Leith to others. read more

After a truly terrible experience purchasing my Certified Pre-Owned MDX from Hendrick Acura Southpoint in Durham (cracked windshield, punctured tire, and a failure to transfer my license plate that resulted in double fees and fines from the NCDMV), I was already exhausted and frustrated with the Acura brand. When I tried to schedule my first service, which is clearly stated as free in the Acura CPO Warranty Booklet, I was flatly refused. Even Acura Corporate admitted they have no way to enforce dealerships honoring what is promised (WHAT?!?) and suggested I try another dealer. Best advice ever. I called Leith Acura in Raleigh, and from the very first interaction, the experience was completely different. Amanda W, my Service Advisor, was kind, professional, and genuinely helpful. She took the time to walk through everything with me, answered my questions clearly, and made me feel welcome and valued as a customer. To top it off, Duncan M, the technician, sent me a video of him working on my car and explained everything in a way that was easy to understand, something I had never experienced before and truly appreciated. After what I went through at Hendrick Acura, I was honestly considering selling the car just to be done with Acura altogether. Leith Acura completely restored my confidence. Thank you to Amanda, Duncan, and the entire Leith Acura team. Y'all are truly appreciated, and this is how customer service should be done. read more

Two hours for an NC inspection and an oil change and did not even come out with a complementary vacuum or wash. Seems a little crazy two hours for an oil change where you can go to multiple other places for 15 to 20 minutes. read more

I have a 2024 Acura RDX. The Leith Acura service is provided if I do not change the oil or rotate my tires until 12000 miles. Knowing that after working on many cars over my 81 years, not rotating tires for 12000 miles will only put money into Leith's pockets when they say your tires are worn incorrectly. Also 12000 miles on oil will only cause premature engine wear do to contaminants that get into the oil. So I paid to have the oil changed and tires rotated myself at 6000 miles. Since the RDX now states that Leith will not change the oil and rotate tires at 12000 miles since it shows only 53% oil being ok. I called them and they said they will not change, MY oil and rotate the tires at 12000 miles which is coming up since the Oil usage is not less than 20% unless I pay for it myself. Stay away from Acura and especially Leith since they do not care about you after you buy from them. read more

New to the area and needed a trusted place for my car maintenance. I usually find a great small owned business for this service but Leith Acura had great reviews and did not disappoint. The service from start to finish was top notch. read more

This review is for Amanda Walker, a service specialist at Leith Acura in Raleigh, NC. Mrs. Walker went above and beyond to help me get my Acura RL serviced today. She arranged my shuttle service to and from the dealership and maintained consistent, valuable communication with me about my vehicle statue. She made sure that I was informed and satisfied with the whole experience and I feel that she should be awarded for her customer service professionalism to me. I have had some awful experiences with dealerships service personnel at other dealerships in the past, however Mrs. Amanda Walker's professional customer service to me today reaffirmed that there are excellent customer service representatives that actually cares about satisfying the customer and making sure they are well informed about their vehicle.......well at least at Leith Acura of Raleigh, NC there are. Thank you again Mrs. Amanda Walker and please continue to be the best example for how a customer service representative should be. I'm extremely grateful to have had and experienced your professionalism, you are great at your job. Sincerely Keith Ragland read more

Called about a vehicle was pleased with the response time and deal being offered even tho the car was not sold to me because of maintenance I was pleased with how they kept me in the loop. read more

My wife and I went to this dealership 3/7/25 to test drive an RDX to see if it was a good fit for our next purchase. Did a test drive and one really caught our eye. As the dealership was approaching closing time, we exchanged info with the sales rep and made a plan to come back Saturday 3/8/25 to bring my wife's trade-in, and to start the sales process. We were legit buyers, and prepared to buy. My wife text the sales rep to state the time we would arrive, to get a response that he wanted to make us aware that another person had scheduled a test drive. I immediately called the sales rep back, stating that his text was very disturbing, knowing that we were coming back to make the purchase. I told him we were getting in the car now and heading his way to make the purchase. He stated "ok, I have the car set aside for you." When we arrived and asked for him, he came over and stated that the other interested person did arrive and was actually test driving the car in that moment. I was furious. I told him "well we are here and we are prepared to buy it". He explains that in order to hold a car, that a deposit is required. I said, "fine, how much is it". He says $500. I said fine I will give you $500 right now, get the car back here and let's proceed with the deal. He states to please give him 20 minutes. I assume he is back talking to management on our behalf, only to see the car we were interested in, arrive back in the lot from the test drive, and he was over in a set of chairs next to ours negotiating a deal with this buyer. I was livid. I asked another rep to please ask the General Manager to come out and speak to us, as I could not believe what I was seeing happening in front of us. The General Manager of Sales comes over, I asked to step outside so we could discuss. Asked him if he was aware of this situation and he says he was. Proceeds to try to tell me that it is a first come first serve situation and that other person was already in the middle of the test drive and he had to let that play out to see if they wanted to purchase the car first. I explained to him that the sales rep knew we were on our way, and told me he set the car aside for me. Sales Mgr says "I'm sorry, he should have not said that". Granted, at this point I have now been at the dealer about 40 minutes watching the other person ultimately buying the car we were there to purchase. The sales mgr says, well you can sit and wait to see how it plays out or that he understands if we have a bad taste in our mouth now and want to leave. I looked at my wife and said "let's go". As a person myself in the service industry, this was as unethical of a situation that I have ever seen or had happen to me. The Sales Mgr was there the night before, knew we were buying, even said good nite see you tomorrow. He knew we were legit buyers. He still had an opportunity while we were outside, knowing that this was a really messed up situation to say something like "you know what, I will do whatever it takes to make this right and earn your business, let's go back inside and see what we can do", but he didn't. He let us walk. I'll say this....Leith Acura will never get my business in the future and word of mouth is a powerful thing. I'm not one to generally leave negative reviews, but this situation was so absurd, I feel compelled to share my experience. Buyer beware. read more

I came in for a simple alignment on my 96 Integra. I knew that this was my only option in the area because they have the lower lift for the NSX. When I got there I was informed it would only take 30-45mins after almost 2 hours, one of the techs came out with an attitude and said my steering wheel wasn't installed straight which was causing an issue. He expressed he wasn't the one who did the alignment but test drove the car after it was done. Without me even saying anything he continued to tell me "it's just a boosted b series" and he drives "sport bikes" so he wasn't joy riding in my car. Literally no reason for the attitude. Alex was the only shining light in my whole experience, he kept me informed the whole time I was there. read more

Leith Acura - Service area - Car Dealers Near Me - Raleigh, North Carolina

It's a brand new dealership & my first time getting service here. I bought my vehicle in VA, so when I was told that the B1 service here would be over $150, I nearly freaked out. I'm not used to having to pay much in VA & my vehicles are always brand new. I sucked it up though because I really didn't feel like driving to VA to get the service done. Shawn's my service advisor & is a very nice guy. I appreciated him constantly checking to make sure I didn't need anything the entire visit. I wish he could've helped me pay my bill (lol), but I appreciated his excellent customer service. Unless it's an urgent matter in the future, I probably won't get service here again. The only reason I say this is because I get massive discounts at the dealership I purchased it at. It would be worth the drive to save me the amount of money I'd have to pay here. B1 service would have only costed me $29.95 + tax in VA because I get free oil changes for life. That's a much better deal than $150+. Lesson learned. I'd still definitely recommend this dealership if you don't get those kind of perks at the dealership you purchased your vehicle from. It's conveniently located off of Capital Blvd near 540. I took off 1 star bcuz service is slowwwwww. My appt was at 8:15...I got there at 7:45ish...& at 10:30 I was still there. All I got was oil change, tire rotation, inspection, & car wash on a 2019 vehicle. There are 2 other customers here with me who came at least an hour after me. They need to speed it up. read more

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I was helped by Juan White at Leith Acura in Raleigh. I received the best sales experience ever and he helped me get the best possible deal after spending a lot of time searching on my own. read more