Not a good experience here. Stopped in to get a tail light replaced, there was already a wait and…read morethe waiting room now has only 5 chairs. Finally, my car gets pulled in and see my hood up. I asked one of the techs, "You aren't changing my oil, right?" He looked at me like I was nuts and said no, just tail light replaced. Hmmm ok. Next thing I know, I hear him tell another tech, "It's just a tail light on bay 3!" Ummmmm In the meantime, the franchise owner (I think?) comes in and he's speaking to another Jiffy Lube on the phone and he was very brusque. He hangs up, then the tech walks in and is patiently waiting, the owner says "Do you need to get in here?" He didn't speak to the tech very nicely, it was just not professional, especially with a waiting room full of customers. The man was driving a black Cadillac, if that's the owner, not sure. Finally leave and I get about 1/4 mile down the road and my car tells me my hood is open. I pull over and sure enough, they had opened my hood for no reason! A tail light has NOTHING to do with needing to open the hood. I'm so glad that I was paying attention because I really think they were planning on changing the oil without my permission. I should have just gone to the dealer, these quickie places are just no good and have piss poor customer service and pretty sketchy techs. Skip Jiffy!

DO NOT EVER TAKE YOUR VEHICLE TO THE JIFFY LUBE ON CREEDMOOR RD. IN NORTH RALEIGH…read more I brought my car there for state inspection and caught them replacing 4 good light bulbs with defective ones to charge me an obscene amount to replace them. When I said I would report this to their CEO, Tyson called me a "douche bag". I had the vehicle inspected 24 hours earlier at Pep Boys and all lights were working. Needed to prove what many others had previously said about their scam.

First time at this local shop on Rogers Road. Quick, efficient and friendly service…read more When you pull up you're greeted and offered a bottle of water right away. The team guides you into the bay (you stay in the car). Even though it's half for show, the team members shout out each step of the process to the other team members and they cross check one another to be sure everything is complete. This is appreciated since it ensures that you don't drive off with a loose filter or not enough oil. Added bonus, tire pressures are checked and adjusted, fluids topped off and windshield squeegee'd. Price is about what you'd expect. No bargain, but as always "you get what you pay for". I recommend this shop.

Everyone was extremely pleasant from the moment I pulled up until leaving. As soon as I got there i…read morewas greeted offered water and my hood was asked to be popped and I pulled into the bay in less than 2 minutes onba week day at almost 5pm. Service was very quick, like exactly 10 minutes. They made me smile and the crew seemed to work well together. I also love the convenience of staying in my car the whole time. I highly recommend this location!

This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

I love how they treat customers the way they would want to be treated if they were on the other…read moreside of the counter. The first time I went for maintenance service I loved how transparent they are, took the time to explain things, sent photos so I could see what they were doing. I recently had bad news about my car and they went above and beyond to get me information on how to address it with a warranty I didn't know was still valid. TBH, I might never have found out except that the guy decided to look it up and figure it out--All for something someone else will be making money off of.

Well, still a lousy place to stop for anything!…read more Showed up at 7:30 am tomorrow get a rear brake light replaced and I was told that they wouldn't be open for at least an hour because nobody with a key was there. Ridiculous. Avoid this location and go elsewhere. Completely unprofessional and useless.

I had a tire rotation done at this Valvoline in October 2024, and it resulted in significant…read moredamage. When I returned recently for another rotation, the same shop could not remove the lug nuts they had installed. Acura inspected the vehicle and confirmed stripped studs, two broken studs, and hub damage caused by improper torquing during the initial service. The repair cost was $1,585.11. I would strongly advise avoiding tire rotation services at this location. Valvoline denied responsibility, despite detailed documentation and a technician's explanation from Acura. This was a costly and completely avoidable situation.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

TriMax was recommended by a family friend. Entire family goes here now and very happy with the…read morehonest communication and friendliness. I have peace of mind when I have my car here whether it be to inspect a nail stuck in my tire, oil change, or when the car needs normal maintenance.

I was told by a Nissan dealership that my car's air conditioning problem needed a part replaced…read more The entire job would cost $3,000. After a recommendation from two people, I took it to Trimax. After cleaning the system and replacing the filter, I ended up paying $162.00. Mark (the owner and mechanic extraordinaire) told me that even if the part Nissan said was required had to be put in, his charge would be $1200, not $3000. I'm done with the dealership. Oil changes and any other jobs will be done at Trimax.

I had a arson experience at Meineke. I was haven't trouble with my AC and they pinpointed the…read moreproblem and my AC was running great within a couple of hours. Customer Service is always a great asset and they definitely received accolades for that also.

Danny was awesome, changed my oil, rotated my tires and topped off all the fluids. Very…read moreprofessional and fast. Thank you !

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.

Would not use again trying the first time they was great, but would not use and would not recommend…read morea terrible job on my suspension took 2 days and stilll was trash unprofessional had a little kid and a woman with them sitting in the cold for hours invited to my in my home and they treated my car terrible after, did nothing to try to fix the problem

Great friendly people working there and great prices. Jay did my inspection for 30 dollars, and…read morethey were quick and the employees were all very kind and helpful.

fter the car inspection was complete, the Valvoline floor manager came up to me and told me that my…read morevehicle had passed inspection, but in order to "Pass" I needed to get new wiper blades from them because the current ones installed were not working properly and leaving streaks on the windshield. I also requested that he demonstrate the streaks he's talking about or show damage to the wiper blades. He said he doesn't make the rules, and my only options were either to get new wiper blades at $30/piece to pass inspection or to leave without passing inspection, but I would have to pay a $20 failed inspection fee. I felt that this manager at this location used my need for inspection and used the only excuse he could find - in this case, windshield wipers - as an upselling tactic or scam to upcharge services.

Had me in and out within an hour. Love the new tires. Staff was knowledgable and pleasantread more

Discount Tire has declined in service over the years. Previously, if you had an appointment, that…read moreis when your vehicle was worked on, and service appointments were quick. Now, it seems that an appointment just puts you next in line, and you will wait until those who arrived before you get service. Those working on the vehicles are still very friendly, including those who do the free tire air checks. The tires I bought here have the rotation and balance included so I hope service returns to the level it was at when I started bringing my vehicle here. Service on those will determine if I purchase more tires here in the future.