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    Car Connection

    4.6 (9 reviews)
    Closed 8:00 am - 6:00 pm

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    Mercedes-Benz of Raleigh

    Mercedes-Benz of Raleigh

    3.7
    (99 reviews)

    This is another well deserved 125 stars for the service department and very specially for that…read moresweet lady Linda that was my Service Advisor today. It all started when my AC went out to the woods and decided not to come back so I made a phone call and the Receptionist informed me that there was no way they could take me in, when I explained that this time I was out of State and I wanted to speak with the Manager she gave me his name and location and lo and behold he called me an hour later. Because I explained I was an out of towner in distress with an RV that needed service he listened to my explanation and promised me he would squeeze me in since it was a simple issue. Two days later I showed up and Linda took us in, oh boy if you need to explain your problem and have someone to listed to, that is Linda! two hours later I am on the road again. Thank you Mr David Cisneros your team is something I have never seen in other dealerships around the Country. Josh did a great job and refilled my AC tank with "freon" or whatever gas is needed for my AC to cool the cab. I can not over stress how much care and love we got from Linda that was covering for Frank currently vacationing in London, she should get that position permanently because of her "angel" and let Frank stay in London, we don't need him here! if there is someone like Linda to take care of the Sprinters All in all I wish you were a mile from my home instead of careless money greedy Baker Vans, you know who they are. Thank you Linda! My pup sends barks and bites and he said "thanks for the milk bones!"

    ANGRY IS AN UNDERSTATEMENT!!! THEY COMPLETELY TOOK ADVANTAGE OF MY 80 YEAR OLD GRANDMA…read more My Grandma went in to get an INSPECTION, and walked out with an $11,000 BILL!! DOUBLE her 2005 car's TOTAL VAULE. Her car had been driven ~600 miles since her last inspection, stays in a garage, and had no service lights on. What do they do? They decided to replaced literally every hose, filter, seal, gasket, clamp, etc that exists, $2200 for parts, $8,400 in LABOR. She was confused why you kept the cars for multiple days, so way to go. I'm absolutely STEAMING and I can't do anything about it bc it's already paid for, and "she approved it". I want to know WHO THE HELL looked at my hunched over, barely able to walk NANA and talked her into $11,000 worth of work on a $5,000 car!? WHAT IN THE ACTUAL FUCK IS WRONG WITH YOU GUYS!? STAY AWAY FROM THIS SERVICE CENTER!!! 0 STARS AND 100 MIDDLE FINGERS.

    Johnson Lexus of Raleigh

    Johnson Lexus of Raleigh

    3.9
    (150 reviews)

    I had an absolutely AMAZING car-buying experience with Marcus at Lexus on Capital Boulevard in…read moreRaleigh! I called him on Friday with a list of my must-have creature comforts, and by Monday--voilà!--he had everything ready for me. Not only did he listen , but he delivered exactly what I wanted, with a few great options to choose from. The entire process was seamless, stress-free, and truly centered around excellent customer care. No hassle, no pressure--just top-tier service from start to finish. If you're in the market for a car, do yourself a favor and go see Marcus. I'd recommend him to friends, family, and even strangers without hesitation. Trust me--you'll leave a HAPPY customer!!!

    I purchased my vehicle back in November, and my experience with the sales department was amazing…read more Unfortunately, my experience with the service department and service advisors has been complete opposite. I live in Fayetteville, so making the commute for service appointments is already an inconvenience. Both times I scheduled my oil change appointments in advance; I specifically asked whether a loaner vehicle would be available for a few hours while my car was being serviced. On both occasions, I was told that loaners are not offered for something as simple as an oil change. However, when I arrived for my appointments, I noticed several customers who came in at the same time I did were offered loaner vehicles. Meanwhile, I was left waiting at the dealership for nearly three hours for a routine oil change, without being offered a courtesy shuttle or transportation option. This is my second Lexus, so I'm very familiar with the level of customer service. To make matters worse, the dealership bathrooms have consistently been filthy. During my first visit, one of the bathrooms flooded, and housekeeping walked past the issue multiple times before addressing it. On the second visit, the bathrooms were again dirty shortly after opening at 9:30 a.m. Needless to say, based on my experiences with the service department, I will not be purchasing another Lexus in the future.

    Car Connection - car_dealers - Updated July 2026

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