As of today I am extremely disappointed in this store. Mostly because of one of the owners. Anyone else I have ever dealt with there was extremely helpful.
I bought my Leopard gecko there a year ago this December passed. On 3 different occasions I have called the store to get advice/help with my Leo, because 1: I didn't know who else to call just to ask a question on what may be going on, and 2: I was told by a sales person if I ever had a question I could call and ask. Only one of those phone calls was very helpful and the man I spoke to went above and beyond to help me thru the situation.
Today I had called because last night after my Leo came out of her hide, she looked blind in one eye and that obviously had me very worried.
I messaged them last night. No response. Thought maybe they would answer this morning. No response. So I called.
The woman was responding to me like I was annoying her and asking stupid questions. I had already had it set in my mind that i would probably had to take her to the vet, but they don't open until Monday, so I was seeking advice that could maybe help me help my Leo until then.
All she said was well you'll have to take her to a vet. She said something probably scratched her eye and would need antibiotics and eye drops and could probably lose her eye. I said I was aware I would have to take her to the vet, but wanted to know if there was anything I could do for her in the meantime. She said no. You can't help her. You have to take her to the vet. The woman was rude and unpleasant.
I made a post on my local city chat and within an hour, after posting a pic of my Leo's eye, a few people, after asking if she had shed (she had just finished this morning) figured out she had shed in her eye and gave me a few suggestions to help her before I decided to head to the vet.
And guess what?! Her eye is completely clear and she is happy and back to normal.
I thought that I had somewhere to call that could give me informed advice and be able to speak to someone friendly and willing to help.
We were even thinking of getting our next gecko from here. Not anymore.
I have no need to bring my business here anymore, nor do I feel welcome to anyways. read more