Ordered a pair of gascan back in the first week of feb on oakleysi.com. Oakley promised us the process time will be two days but they didn't ship my stuff even 10 days after my order date. So I contacted Oakley via email and they replied me saying sorry our shipping system is not working now we don't know when we can ship your item. I'm about to pcs to a new duty station so I didn't want wait. So I called Oakley, after 30mins of waiting they finally picked up the call. I said I wanna cancel my order and the representative said no problem,one sec, done. I went on brought a pair from amazon, got it in two days no problem. But 2 weeks later Oakley sent me an email saying my order has been shipped out. I'm like wtf I don't need that shit no more so I sent them another email saying I cancelled my order I don't need it no more I need a refund. 3 days later I get a response saying sorry you only have 50% chance of a successful cancellation, and we already shipped you item so no refund. Wtf, am I buying lottery or something?? Nice job Oakley, good job on jacking 100 dollar from a service member. Now I have two pairs of identical sunglasses sitting in my duffle bag. Will never trust their costumer service again. read more

I went to oakley to make a purchase on a day they offer a discount to Fire Dept. and Police Dept. Discount day. I guess apparently if you are a FD/PD dispatcher you don't count! As I was so rudely told by some jerk and their security desk. I believe his words were " Oh your JUST a Dispatcher you don't count"... My fiancé who was with me, and is a FF but because his Dept. does not give picture ID's, his IAFF card and State FF card was not good enough either. I sent a email to their headquarters and was asked to elaborate on the issue, so I did. Well it's been almost a month and no reply. The customer service was great as long as I was actually making a purchase, but that's when it stopped. It's unfortunate that the guy was so rude and demeaning. I don't think I will be making any future purchases from them. Sad because I have made a lot of purchase from them in the past. I refuse to give my money so a place that calls me "just a dispatcher" and treated us like we liars or like were trying to pull a fast one. I'm pretty sure he could have made a better choice of words and attitude! read more

if you're an oakley fan and you have the chance = go to the headquarters. they have a tank. they have a torpedo. they have the raddest building. they have ejector seats. theres a oakley history museum. theres a bmx track in the back you can try to sneak back to check out. theres a rc car track in the front you can check out. its just a rad place. so go. read more

Their customer service is extremely lacking at this location. Staff was unapproachable and disinterested in making the shopping experience at this awesome building enjoyable. It's frustrating because now it makes me not want to purchase their products because I don't want to support/encourage this behavior. read more

My Oakley nano wire 4.0's frame got bent. When I called to get the information to send them in they told me that it would cost $40 to replace the frames with new ones. When they called to get payment they told me it would be $120 to replace my frames not the $40 I was originally told. They told me the $40 was just to repair frames and not to replace them. When i asked why I was told that replacing them would be $40 when I called before they said that I was not told this that I was told that it would be $40 to repair the frames. When I said that he was incorrect and I was told $40 to repair the Oakley representative informed me that he had the notes form the original conversation and even though he was not a part of this originally conversation he knew what was said better then I did. I agreed to pay the $120 to repair the frames and was told that they should be shipped out next 2 day air within a couple of days. I week had gone by and I still had not received my glasses so I called back and asked for the status. I was informed that they were still waiting on a new pair of frames and that they should be shipped out in the nest couple of days. A week later I still had not received the glasses so I called back. This is three weeks after giving them authorization to charge my credit card. I was originally told that this was a 2-3 week turn around process. They now informed that the frames were on back order and they did not know when they would be receiving a new pair of frames. Another week went by and I called back and talked with Greg at their customer service center and hew wold me they were on back order but thy a a limited stock and he would see if I could get a pair form the limited stock. He said he could not guarantee that I could get a pair form this stock so I asked to speak to a supervisor. He tried to transfer me but the supervisor went out for lunch so he said he give he the message and she should call me back within the hour. An hour later I called back because the supervisor had not called me yet. I actually got Greg again and he said the supervisor was son the phone but should give me a call back within a few minutes. An hour later I called again because the supervisor had not called me back. This time I got transferred to the supervisor and she said she had tell the end of the day to call me back. i told he that I was told I would get a call back within the hour and she said she did not know that. She said that she did not know what was happening with frame other then that they were on back order. She did not know if I could get a frame form the limited stock because she did not know if their were orders in front of me. When I pointed out that they should be in her computer system she said she did not have aces to that system. When I asked who did she said maybe warranty but they were not in because it was a Saturday. She said she could try and find out what is going on but that she would not be able to do anything until Tuesday because Monday was a holiday. When I asked her to lower the price of my repair due to the fact it has taken at least a week longer then I was originally told and the poor customer service I have gotten she said she could not do that. I was originally told that it would take 2-3 weeks. It has been four and not only do I not have my glasses but they can not tell me when they will be able t repair them. read more

Went in to get a pair of prescription Gascan sunglasses. Got amazingly good and patient customer service from Steven Meinhold and I'd recommend him to anyone who's looking to get a new pair of lenses or frames. The first set of Gascan's had the watermark (they were polarized) in a place where my eye could see it. Steven worked his magic and got the watermark moved in a new set of lenses to a location far enough from the center of the lens that I could no longer see it. This 2nd set of lenses had a defect however. The 3rd set of lenses was perfect. I appreciate his persistence and tenacity in getting my issues resolved. The other employees were also very helpful each time I went in. An overall very satisfying shopping experience. Now if I could just find a car dealership that worked this well for my next car purchase.... ;) read more

I have always purchased Oakley sunglasses every year for me and my husband. I love the quality and most of all, up until now have always the customer service. HOWEVER, I purchased a pair of replacement lenses back in June 2017, initiated a return on June 29th, returned them via USPS and they were received back at Oakley headquarters on July 22nd, 2017. It is now August 22nd and I STILL do not have my refund back in my bank account. Their web site says it can take 10-15 business days to process a refund and it has been way beyond this now. I have called no less than 6 times to follow up and each time I have been told a different story as to why I do not have my refund. I have spoken to a very nice rep by the name of Pat and she explained that I am "caught in the middle" of a recent move they have done at the warehouse and that all departments are "behind right now". As a consumer I find that this is a BS excuse to poor management and poor customer service. Oakley has lost my trust and I will never purchase from them again. If a company this size cannot refund 100 dollars in a timely manner to a consumer, then I will not be giving them any more of my future business! read more

Awesome building and a nice store. Friendly staff who will help you with whatever you want or need. I have been buying Oakley sunglasses for a long time now and will continue to only buy them. I have had my Oakleys for 4+ years now and they are still going strong. Few scratches here and there but still perfectly fine. Oakley top brand out there. read more

Pretty cool looking store if you can find it in Foothill Ranch. They have a nice selection of mens and womens sunglasses as well as apparrel. I ended up dropping over $300 on a couple pairs of sunglasses only to find them cheaper at amazon.com. read more

Very disappointed with the customer service. I sent in my Oakley frames and prescription lenses in for replacement frames after being told they could fit me with new frames. Well they couldn't and sent back my old frames without the lenses! My very expensive prescription lenses and claimed I sent them in without permission and they wouldn't admit the fact that THEY lost my lenses. I purchased many a glasses from them but never again, besides Maui Jims have so much more to offer including real customer service. read more

Awesome customer service! They went out of their way to try to find my xx medal gold julliet parts. I treasure these glasses and they do too :-) read more

my first time at the o store ,i like it what a good customer service ,i came to have my 5 years juley glasses readjusted.they did a tune up ,for free ,then i like the du caty style red covers ,again customer service sad you like red covers ,and all for free,what a team. read more

i ordered a oakley sunglasses with prescription glasses to be put through lenscrafters. (lenscrafter+oakley = c DICKenson). 1st attempt: Waited one week.Oakley put a iridium lenses so I asked lens crafters to return it as i had ordered for a normal lens. waited one and half week. 2nd attempt: Came without the iridium but brown lenses. Had ordered grey in the first place. So sent back and waited a week. 3rd attempt: Came back with grey lenses but when i wore them both the glasses would pop out of the frame. So sent back to oakley again and waited one and half week. 4th attempt: Again came back with iridium coating. And had to sent back again. waited for two weeks. Frustrated called lenscafters in charlotte, NC(where i had purchased the Oakley glasses). They said they could not confirm what was happening with the order. I would not have stayed so persistent with it, but I had to because it was my only sunglass with prescription lenses on it and it had cost me 400$ and more in total. F*$^# ....... F*@(* ....... F!(@* I would suggest other people to look for a better alternative than Oakley and lenscrafters(customer service in Charlotte,NC lenscrafters suck too) read more

Total RIP OFF COMPANY. Sun Glass broke within a year of hardley using them. Wanted $50.00 to repair. DO NOT BUY FROM THEM. Just need a templer right side pin fell out during fishing. Ya right $50.00 plus my shipping back on top of that TOTAL UNREAL BAD BAD CUSTOMER SERVICE AND WARRENTY. STAY AWAY not Worth $150.00 for the glasses at all. KARMA BABY KARMA read more

This is a pretty cool looking place with a lot of good items to buy. Even if you don't buy, it's definately worth checking out the buliding. The place looks like it belongs in a movie or something. I bought a pair of glasses at the employee store and took advantage of their police/fire/military half price discount on a Friday, so i scored a good deal. Half the workers seemed stuck up and cocky, while the other half seemed nice and helpful. I was treated rude by some workers who seemed annoyed at anybody who even looked their way. The female who helped me was one of the nice workers and it didn't hurt that she was smoking hot. Employees are very hit or miss here. Far drive to get to this place but the nice sunglasses, great deal, builiding, and hot worker made it all worth it. read more

I bought my first pair of these glasses when they first came out and I thought they were awesome looking. Within the first month, the polarized part of the lenses scraped off. They got damaged because salt water got on the lens which I thought was ridiculous because they are sunglasses and it was a beach. That was not covered under the warranty and I gave them the benefit of the doubt and I bought another pair. Two months after I bought the second pair, the frame arms stopped opening up and one broke. I was told by Oakley to reach out to some other company that handles their warranties and that company told me I could pay them an additional $100 plus dollars for a new pair. Oakley responded by saying that was the best they could do. I have always bought my spouses glasses here and she gets a new pair each year for the past 6 years. This is the first pair of women's glasses we have gotten and both were crap and we were given zero assistance. I couldn't be more disappointed and I told my spouse we will no longer be buying glasses from Oakley. I expected more from Oakley considering how costly glasses are and how much we shop at the store. The fact that we had two pairs in 4 months that broke due to poor quality was frustrating. But I am shocked Oakley did absolutely nothing to rectify the situation except tell me to spend even more on the third pair of these cheaply made glasses. read more

i ordered replacement lenses for a pair of straight jacket sun glasses they have misplaced my order and can not give me a refund they say because they do not show the order but i have the order number H00155319 the cust care person said sorry i cant help you so i said to her then i have to eat the 76.00 she said sorry i cant help you WOW read more

I have had my precription sunglasses done here for years. I called ahead on Friday to make sure I could get new glasses on a Saturday and the hours. Asked if anything else was needed. Drove 38 miles EACH way and paid 3 tolls. Got there and the guy (that I had to go find to help me) said they could not fill my prescription without talking to the lab and the lab was only there during the week. Told him I called ahead to make sure I could come on a Saturday. He asked- who did you talk to?? Why would I remember or care? I just drove 45 minutes EACH way for nothing! He said sorry, come back on Monday- and he was the manager????? I offered to pick a frame and pay for it and call them on Monday- no, they can't take phone orders! But you have my prescription in hand and I am here in person! Nope- come back Monday. That will never happen- I actually work during the day, unlike some Oakley employees. Really disappointed in Oakley- time to check out Rudy Project now read more

really cool place lots of selection and freindly people!

I've sold Oakley Sunglasses and RX eyewear since 2002. The quality has varied over the years but for the most part their products have held up well. My issue is with how the company treats the customer. In my case, I am a retailer that sells on average 150 pair of Oakley frames a year. We have a "Warranty" issue with less than 1/4 of those sold. When we try to get that small number replaced under "Defective Exchange" most are denied or we are required to spend too much time on the phone explaining what happened to the glasses. NO OTHER VENDOR REQUIRES THIS FROM US. Often we are left on the hook for the cost of the product because Oakley will not stand behind it themselves. They are a popular company and they will not hesitate to tell you so. They display a "You need us more than we need you" attitude. It's even evident in their product reps. We have had two over the last 6 years and they have been in our office 3 times combined. On each of those visits they arrived in shorts and flip flops. The bottom line is the company has taught their employees that the customer is always wrong and that service doesn't matter because people will buy it anyways. I am currently seeking an end game with Oakley in our office. I'd rather make less profit with a company that stands behind their product and understands that good service is important on all levels. read more