Cancel

    Open app

    Search

    Tesla

    3.4 (102 reviews)
    Closed Closed
    Updated 2 weeks ago

    Services - Tesla

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Tesla Photos

    You might also consider

    Recommended Reviews - Tesla

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Dent in my brand new car after service
    Oscar L.

    They dented my car during service. There was also a white mark on my fender which they claim they did not work on. But that doesn't mean their guys didn't damage it. Interior was filthy with mud footprints. I don't know what their tech do but my car is brand new and I have ppf on it. I care about my car and barely drive it. Unfortunately they disable sentry mode during service so not possible to review footage.

    Tesla Model S Plaid
    Steve O.

    Staff: I've been here a couple of times and each time they have been great. Today spoke with a guy named Mark. He was very friendly, knowledgeable, and a pleasure to speak with. A woman from sales, didn't catch her name was incredibly nice as well. As I was standing outside waiting on my Uber, she offered me a chair. This level of care was much appreciated. Overall: It is always nice when you work with employees that truly enjoy their jobs and are passionate about what they do. Tesla is the future of car ownership in all ways. From the cars to the experience of ownership, I couldn't be happier. Great job Tesla!

    Tesla sign in front of their facility.
    Adrian I.

    I have had a Tesla for a couple of years. We have used this facility a couple of times. I can't say that my first experience was great, but we needed them again and they delivered. Everything from scheduling to repair to the turnaround time was amazing. Happy to see you Tesla moving forward as a company.

    I was left with a filthy floor mat (trust me, it was not like that when I arrived).
    Jessica L.

    I LOVE Tesla, but this place sucks, it's not at all even comparable to the other Tesla Service Centers I've been to. I would highly suggest you take your vehicle to the Santa Ana location if possible. I went in to get my P/T sensors replaced (vehicle is still under warranty by the way). While I was there, I expressed that I was concerned about a rattling noise that I keep hearing under the car when I go over small bumps and asked if they can see what that might be. Nope! Not unless I want to pay $120 for a half hour diagnostic at minimum (maybe one hour at $240) and if it's something under warranty then it would be waived, but they wouldn't know if was until I get it diagnosed (obviously). Am I really supposed to trust that they wouldn't just tell me it's NOT under warranty and just charge me the fee anyway? Another thing is that I had a service time of 9am and wasn't provided an ETA, I figured it wouldn't take that long but they literally took 8 hours. I made sure to wash my car beforehand and like other posts, they returned it with my drivers side floor mats so dirty!

    So call repair
    Charles L.

    Awful repair quality. Came in to re-align the trunk on a brand new 2022 Model 3. Technician managed to scratch up the inside of the trunk (no big deal) but also managed to create a DENT on the trunk. You can see the dent is on the opposite side (outside of the trunk) where all the scratches on the edge of the trunk are (inside of the trunk). Don't go to this Tesla Service Center if you are trying to correct some cosmetic defects on your car. They will make it worse.

    Driver side rear rocker panel
    Michealangelo T.

    This was one of the few that was raised for rectification, mind you all the Tesla model 3 in the lot has this part flush, not mine. My advisor said this is with in specifications. Good thing Tesla Irvine helped and provided a remedy.

    Photo of the facility

    See all

    2 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Christian C.
    37
    263
    3061

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Ryan S.
    9
    30
    42

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Oscar L.
    143
    19
    10

    2 years ago

    Helpful 1
    Thanks 1
    Love this 3
    Oh no 1
    Photo of Derek W.
    477
    1012
    6584

    2 years ago

    Helpful 8
    Thanks 5
    Love this 8
    Oh no 0

    3 years ago

    Helpful 10
    Thanks 1
    Love this 7
    Oh no 1

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kahlea F.
    11
    22
    21

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 4
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David L.
    846
    13
    12

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 5
    Thanks 4
    Love this 4
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mina S.
    39
    10
    7

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jon S.
    0
    17
    19

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Peter N.
    32
    33
    16

    2 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 1
    Photo of R H.
    0
    15
    1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Nice staff. Good attitude. Positive results. Great follow through by staff. Convenient location.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Karen W.
    57
    65
    20

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Adel H.
    0
    12
    18

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 9
    Thanks 0
    Love this 4
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Patty C.
    331
    51
    22

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of James C.
    33
    126
    68

    4 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tammer E.
    98
    71
    47

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Tesla

    Do they replace windshields?

    no try this below Tesla Collision San Juan Capistrano Address: 26361 Via De Anza, San Juan… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Tesla

    Sebastian was super attentive, engaged in conversation, professional, efficient, and knowledgeable, which I so appreciate.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Auto Repair 44,206 times last month within 15 miles of this business.

    Verify this business

    Rebel Off Road

    Rebel Off Road

    4.7
    (390 reviews)

    Really happy with my experience at Rebel Off Road. They did my lift, regear, ball joints, diff…read morecovers, plus some custom body work and inner fender trimming for clearance. I had a couple clearance issues after the install, but they were quick to fix everything and made it right. Ryan was a big help throughout the process and was great to work with. Overall, solid experience and I'd definitely come back for more work.

    "READ THE 1-STAR REVIEWS FIRST - FATAL SAFETY FAILURE" I…read morechose Rebel Off Road because I trusted their professional image and public reputation, but what I experienced was shocking, stressful, and completely unacceptable. Throughout this situation, I tried to remain professional and respectful and expressed my willingness to resolve everything amicably. Yet, after paying nearly $4,000 for a re-gear service, I discovered a massive gear oil leak covering my driveway the very next morning due to an improperly secured axle. This left my driveway stained and reeking of gear oil--with professional cleaning estimates ranging from $400 to $600--and I spent the entire weekend in anxiety, questioning whether my truck was even safe to drive, and eventually having to return it on Monday, which disrupted my business. During this process, I was communicating with my assigned service advisor, but responses were often delayed, unclear, or evasive; messages went unanswered, questions were redirected, and clear answers were difficult to obtain. When I brought the truck back, it was described as "just a loose axle" and claimed fixed, yet no documentation was provided proving that the differential or internal gears were inspected after I had driven it for an hour while leaking. Their claim that "there is no problem" or "everything is fine" is something no reasonable person could trust. With re-gear work, any mistake or improper setup often only becomes apparent after several thousand miles of driving. This is why a formal guarantee is not just a request, but a necessity. When I requested a formal written warranty, they only gave me a $0 invoice with no actual warranty terms or duration. For days, I calmly requested two very reasonable things: a formal written warranty and a fair resolution for the driveway damage. I never demanded compensation for emotional distress or lost business time; I simply asked for accountability. After experiencing this, I looked through other reviews and realized that my experience was not an isolated incident. I strongly urge everyone to READ THE 1-STAR REVIEWS FIRST before coming here. You will see a chilling and habitual pattern: dodging responsibility, being 'afraid of standing behind their work,' and sneakily adding extra charges--then claiming they are unavoidable. In fact, I later realized the overcharge I experienced was just a small fraction compared to what others have reported. You will also notice that the owner's responses to negative reviews are always the same--robotic, defensive, and dismissive. They publicly ask customers to 'contact us' to give the appearance of being helpful, but it is nothing more than a deceptive marketing tactic. If they truly intended to resolve these issues, my driveway wouldn't still be stained, and I wouldn't be left with a useless $0 invoice instead of a real warranty. The fact that these 1-star reviews remain unchanged proves that their 'invitation to talk' is a sham and nothing ever gets resolved. They have a template for excuses but no manual for accountability. I am sharing my experience and my filing with the Bureau of Automotive Repair (BAR) so that other victims know there is a formal way to seek accountability. After seeing so many similar complaints, I strongly encourage anyone who has had similar experiences with their safety, property damage, or deceptive billing to file a formal complaint with the BAR as well. As a business owner for over 20 years, I understand mistakes happen, but I cannot accept a refusal to take responsibility. I am now filing a formal complaint with the Bureau of Automotive Repair and initiating a credit card dispute. A strong online presence means nothing if a company fails to protect its customers' safety and property. [UPDATE: Response to the Owner's Reply] The owner's response below is exactly what I warned about: a robotic, defensive excuse that shifts the blame. They claim a 'failed C-clip' on an aftermarket part, but as any professional knows, this is a clear sign of improper installation, not a part failure. They also claim they 'verified' no internal damage, yet they provided zero technical proof or a detailed inspection report after I drove with no oil for an hour. Mentioning a '90-day warranty' now is laughable--if that were true, why did they refuse to provide a formal written warranty when I asked for it repeatedly for days? Their response is just another marketing tactic to look responsible in public while remaining unaccountable in private. My filing with the BAR and the credit card dispute will proceed as planned.

    Tesla - autorepair - Updated July 2026

    Loading...
    Loading...
    Loading...