Just presented here this morning for a battery change on my Audi. The battery itself was buried under the rear floor mat, covered by a battery cover, covered by the spare tire. Once you have visible access to the battery, a bolted down stay bracket held everything together. Connected to the bracket was a battery junction box. I applaud the multiple technicians at AutoZone who not only were patient in figuring out how to remove all components safely, but also helped with the installation and calibration of my new battery. German cars are complex, and I'm fortunate that the main mechanic Bruce was able to solve the disassembly mystery. read more

I always have a good experience at AutoZone, but unfortunately, not today. I happened to be in the area for an event and was early, so decided to buy a part my car needed. I tried scanning the QR code to look up the part, but it wasn't helpful. So I waited in line to ask the cashier. We ended up getting Nyah, her badge stated she was a Parts Service Manager. Not friendly, whatsoever. Never smiled, and when I thought she was talking to me, she was actually talking to someone on her phone. She had an earpiece on. So unprofessional! I'm not even sure she gave me the correct part. We'll see. The location was busy and the other cashier was better and was going to help a customer with their car. Wish we got him instead. Glad I don't live in this area. I don't plan to return. read more

So so so grateful to Jose! I'm pregnant and was driving around with my 1yr old and MIL who's just had surgery and every stop we were making was having my car battery stall even after jump starting it 2 other times! I parked it around the corner from the shop because there were no spots near the front and even so, Jose helped me choose the battery and install it!! Literally a pregnant woman's hero read more

Staff went above and beyond to help with car battery replacement. Excellent service and attention to detail

They always have items in stock. If they don't have it, you can order it online for pickup at the store or have it delivered to your house. The employees are great, but they do have their moments when you can see they are annoyed or in a bad mood. Everyone has those days. Other than that, it's a good store. read more

As a woman, it's always a concern with auto parts, but this store has the nicest employees. Both gentlemen that waited on me made sure I had what I needed to fix! (both Jose and manager, Tony) read more

AutoZone Auto Parts - (manager, Tony looked in the back for additional supplies) - Auto Parts & Supplies Near Me - Lake Forest, California

This is my local AutoZone and everyone here has always been helpful. I go here to get my oil and recently went in for an oil filter, which they didn't have in stock. But they offered to order it, and was very helpful with my other questions. read more

Went to AutoZone today, and Met one of the kindest most professional educated auto person today. Her name is Holly. I spoke to the manager to make sure that she gets a major compliment From them too. read more

AutoZone Auto Parts - Holly assisted me today - Auto Parts & Supplies Near Me - Lake Forest, California

When I urgently need to buy a car part, I always choose AutoZone because it's well-known and the first place that comes to mind

True teamwork at play. I was having battery trouble all day, and two of the staff members helped me change out the battery, headlamp and all, and even checked my coolant levels to get my car going in top shape again. They were friendly and helpful, and I enjoyed the whole experience and would be back here again! Thanks for being open after business hours! read more

The manager did a fantastic job (I wish I could recall her name and employee!) with info over the phone about the product I was looking for; and she decided to stay once I arrived and her and the employee (she wanted him to learn a new task), did an amazing job by replacing my car key battery (since I had never done it before). It may seem trivial, but they were both really kind and helpful unlike so many places these days that won't help or lack the proficiency to do so, even something so simple! This was my first experience at this location and would go back again and again if the service is continuously this customer friendly and diligent! Thank you! read more

Lying and dishonest manager. I went in to purchase a simple oil filter price matched to a local store a quick and simple transaction. Price match was for $5 difference. Manager went to "check the price on his phone" but I guess he wasn't go enough at hiding because I could see him from the register, he immediately put his phone away and came back claiming he looked up the price and the match didn't exist. I politely asked him to show me. He reached for his phone instinctively but then refused and said again the price was $X. I again asked him to show me the price and he again lied and said it's $X. I wish him the best but experience was poor dealing with a lair. read more

Ordered some parts online to replace my rockers and lifters. When they came in they were missed matched and wrong parts. Thanks to Michael and the team they re-ordered the parts and got me back in action. The ticking is gone and I have a huge smile by saving hundreds of bucks. Thank everyone read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Lake Forest, California

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Michael V went above and beyond for me today. He was so helpful professional and easy to work with. That is why I highly recommend this location and Michael V to everybody all the time. read more

AutoZone Auto Parts - Michael V making another satisfied customer. Thanks Michael for making my day better. - Auto Parts & Supplies Near Me - Lake Forest, California

Horrible experience 17 year old kids working there that don't know a Danm thing about customer service or about car parts in general waited in line for 20 mins watching the guy front not able to pay since the kid at the counter doesn't even know the password to the computer and can't even find the part that he wanted and deemed it out of stock don't come here unless you want to waste your time and go somewhere else to get the parts you need save the time don't even come here read more

Either I was bothering the kid. He was completely useless on his help. Instead of trying to at least help. He said here is what we got you have to match it up yourself read more

The employee ANTHONY T. Did a great job helping me. Walked me through everything I needed to know! Thanks Anthony read more

AutoZone Auto Parts - Found the parts i needed to fix my Nissan Pathfinder! Thanks to Anthony T. Anthony did a great job helping me! - Auto Parts & Supplies Near Me - Lake Forest, California

Terrible! The young employee that "helped" just death glare me the whole interaction. He said how can I help as he is looking at the screen and it sounded like "I'll be with you", so I waited until he was ready. Then he looked at me like "Hello?!".  So, I told him I have a pickup and gave him my name. Then I asked if they have a regular screwdriver (yes, I know there are MANY different kinds). Instead of death glaring the customer or being rude a simple "yes, we do, what are you working on?" or "yes, we do, its at this aisle".  This employee felt like he HAD to be better or had to feel powerful? He only changed his tune when one of his coworker showed up near the front.  Never coming back to this place again. read more

10/10 service. Smooth, efficient, friendly, knowledgeable! Michael diagnosed and replaced my corroding battery in my Honda Civic. Go to these guys!! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Lake Forest, California

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Staff was great. Car battery died, they helped me get everything I needed and went above and beyond.

Great customer service, I didn't get the name of the cashier that helped me but they gave me information of how to properly manage the freon on my car. read more

Amazing customer service. Came in with a dead battery they replaced it but the acceleration still wouldn't work. They stayed an extra 45 minutes past closing to make sure the car was working and we were able to get home. Far and away the best service I have ever had at any car service shop read more

Micheal W is the best manger ever he helped me out. Solved the issue quickly, give this man a raise. He's great, he did what the dumbasses in Doheny park rd couldn't. read more

Great little auto parts store. Was looking around for degreaser and a woman behind the the counter and ask if she could help me came and help me get exactly what I was looking for. read more

This was literally an all around insane experience. I walked in today at 12:45 and gave the worker my car make and model, letting him know I just needed to top my oil off. I purchase it and he follows me outside and says he'll do it for me. I- being a girly- was at first appreciative. Immediately red flags are going off when the worker can't figure out how to open my hood and doesn't know where to put the stick to hold it open..I get different cars are different but the hole was right in front of his face. Then he checks the oil level agrees it's low and proceeds to take the top off the oil thing to pour more. He puts the cap onto the uneven engine (??) and ofc it falls into the engine bay and gets stuck. He then puts his hand down into the hot car to grab it and definitely burned himself a little. At this point I'm just feeling bad for him. Then he starts pouring the oil and while doing so starts telling me about how he's super hungover blah blah and then starts vaping. I'm 25 so I honestly wasn't judging too hard until he fu*ked up. Because he was talking to me so much I wasn't looking closely and he closed my hood and kept talking until I said thanks bye. I drive home 15 MILES and my check engine light turns on and my car feels like it's breaking. I check and HE DIDN'T PUT THE OIL CAP BACK ON. Oil sprayed allllllll over my engine bay. Spent hours cleaning it and had to go buy 2 more bottles. Anyways my real problem is that when my dad called to inform the manager on what happened (and how the worker was behaving) and the manager tried to blame ME and started saying I said things I never did (important to note i never even asked for help!!). All I wanted was an acknowledgment that they messed up. Called the corporate office to inform them. Sorry I'm being a karen but I think i'm justified as the negligence could have seriously damaged my car and the lack of acknowledgment and trying to blame me was so blatantly rude, dishonest and sexist. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Lake Forest, California

I came in with a recipe to return a charger that definitely has a short in it.the manager even tried it on one outlet and it didn't work and then tried it on another and it worked. It has worked fine for a few times but most of the time i used it it doesn't work. I payed 15$ not worth it and refused to refund I even offered to exchange for something else. Totally horrible service and respect for the customer service. I will now never go to AutoZone again! O'Reillys would never be that way! The two stars are for the very nice young man who originally help me. read more

Holly is the greatest there she is the best parts and salesperson she always finds what I need .She is AMAZING...

michael was super helpful and patient with all of my questions! great place to go for help

Michael is amazing. My car was making noise and I was on a trip up north. I stopped to try and get some clarity on what might be happening. Michael had just arrived to start working when we did. He went out and checked my car and provided some answers. Thank you so much Michael. read more

The worst establishments I have ever been to ! The employees dont know what they're doing ! Im literally writing this review in line I've been waiting in line for over 40 min !!!!! There inventory sucks The manger Cory was literally sleeping in the back Salving his employees into the ground There literally struggling to work The cash register Avoid this place !! Horrible read more

Wow, if you buy something with a debt card, basically immediately withdrawn from your checking account. If you need to return the item, they have to have the card, they cannot use the receipt nor will they give you cash back, even if a week has lapsed. Different situation, seems like you are on hold if you ever call about a part, and there's limited knowledge by staff. Seems like O'Reily's is a better option since Pep Boys closed. read more

I came to this location after my daughter called that her car is not running normally. I made a brief assessment and spoke to Michael, who was courteous instructed me to bring the car in if I could get it so they can check the battery if it is still (5 years old) sound, and if not, they will have the battery replacement. Jayden greeted us and assisted us by checking the battery, which he determined that it is terrible. Jayden provided some recommendations and provided the tools I need to change the battery. These guys are fantastic and know what they are doing! Top-notch customer service! I appreciate the help today, and I will come back to this location. read more

We were driving on the freeway and our battery went out and so did power steering, thankfully we were able to make it to this autozone. Rafael helped out my husband, he was super accommodating and helped my husband by lending him tools and after figuring out how to fix it/what went wrong, my husband got the parts he needed and Rafael was on top of it by getting them for us. He was super friendly and knowledgeable. We were able to get back on the road after 30 mins. read more

I just called this particular AutoZone and talked to Michael. I asked several questions regarding the installation of a new car battery, which frankly, I didn't even buy there. Michael didn't ask, didn't care where I got the battery, but spent several minutes helping me with all my questions. I'm definitely putting this store on my phone as my new go to auto parts store. read more

Went to Auto Zone on Muirlands. Sold us a battery with the promise to install this battery. We paid for it and then was told they couldn't install it because a city ordinance prohibits repairs and maintenance in the parking lot so we couldn't get the battery installed. How do you run an auto parts store and not be able to install a battery. This kid sends us to the other location in Mission Viejo off of Los Alisos and they refuse to install it despite the Muirlands location assuring us that they would. Very bad business at both locations. Will never use them again. Afterwards using my gas and time for over an hour went to Reilly's Auto Parts nearby and they installed the battery in five minutes even though they were busy. Don't ever go to AUTO ZONE!!! read more

I went to auto zone this morning and had by far some of the best customer service I've ever had at any auto part store. From the moment I walked into the store, I was greeted by the manager Ueirl. I only went in the store to get windshield wiper blades which Ueirl helped me with. Right after getting the part the store ended up getting a bit busy and so did Ueirl so another employee there named Holly started helping me. She was very knowledgeable, extremely helpful , and super friendly. I've been having many issues with my twenty year old car and had many questions that Holly had no problem explaining and answering. She also helped hook up machine to read what could be going on with the engine which was really cool of her. Also had her check all my fluids and after that she finished by cleaning and polishing my yellow headlights. Anyhow I want to thank both Holly And Ueirl for there exceptional friendly customer service. Holly you're the BEST! read more

I stopped at the AutoZone on 24361 Muirlands in Lake Forest. The place was nice and clean. The cashier was very friendly and, helped me find the proper wiper blares. I bought two, one gallon Prestone bug wash for Diana's car. two rain-x Quantum auto wiper blades One big mouth funnel to pour the bug was into the cars holding tank.. I was also looking some wiper refills for my truck but I forgot to bring in old wiper blades with me. I went to do more shopping. Robert H. read more

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Store manager Corey was extremely helpful with the parts I needed. He delivered great customer service!

holly, matias and manager michael were so helpful, polite and knowledgeable! A+ on customer service here!

I am reviewing the store mainly to my interaction with the employee Holly. She was so kind and helpful in helping me find what I needed. Because of her, my 01 Camry Solara will keep running. Thanks Holly! :D Besides that, the store feels super small and cramped. Sometimes, there is only one person at the front of the store and it can take time to check out. The store looks a bit dated as well, need to revamp and bring the store appearance up to date. I am not a fan of the big, famous online retailer (that starts with "A" and ends with "n") so I feel good about coming into the store and buying locally. Thanks. read more