Anthony helped me with a shim for my battery terminal. Wonderful customer service. Deserves a raise.

Thank you Anthony Gonzales for being so helpful in diagnosing the problem with my door panel. Much appreciated

Stopped by AutoZone and had an awesome experience. Christy and Rigoberto helped me change my battery. Super swift, professional, and friendly the whole time. They made it easy and stress-free. Really appreciate the great service! read more

Autozone is amazing! My car battery was completely dead so I took it to Autozone to purchase a new one. Anthony was able to remove the existing battery and charge it for me. He got my car up and running free of charge. Such great customer service!! He was kind and polite while he talked me through the process. All stores need a representative like Anthony! read more

Came to see if they can test my battery. Andres was super nice and helpful. He checked it and even recommended I check to see if it's under the warranty. In the end, my car wouldn't start again so I got a new one. And he installed it for me real quick right in the parking lot. Great service and friendly staff! Definitely come by if you have any battery issues. read more

AutoZone - New battery being installed by AutoZone - Auto Parts & Supplies Near Me - Mission Viejo, California

Alexa... great costumer service Super friendly and helpful Alexa was so nice and attentive read more

This autozone is located in mission viejo. I had come in for lug nuts as I noticed all my tires were missing one lug nut. The gal at the front was so kind and welcoming. I was not sure on the size of the nuts so she walked out to my car to be sure. The GM Miguel chipped in and said he had his torque to put on the nuts which was so kind. This was above and beyond customer service! He also let me know my stud was stripped so I should get that fixed. Overall, great experience and will definitely be back for all auto needs. Thank you Miguel and team! read more

I had to stop by the AutoZone this morning, and what started as a regular errand turned into a great experience all thanks to Anthony Gonzales, the sales manager. He went so far above and beyond what I would ever expect from normal customer service. He was so friendly, knowledgeable, and genuinely helpful. He completely turned my morning around. Because of his outstanding service, I will always choose to go back to this specific AutoZone. Anthony is a huge asset to this team, and I really hope AutoZone recognizes him for his amazing work! read more

The best automotive parts knowledge cleanest facility in the absolute most unparalleled customer service. The entire gang at AutoZone helped me to get my car back on the road. Highly recommended go see Joe and his team for unparalleled help. read more

if I could give 0 stars I would, customer service was horrendous. Employee on phone playing games and when asked for help said tool was supposed to be there and wasn't and then walked away. read more

Miguel helped me put light bulb on on my grand vitara suzuki very helpful i will go back to shop there.l

Still love this place....the check engine light appeared on Christmas Day, so first thing on the 26th I came to AutoZone. They open their door promptly at 7:30am (maybe even a minute early after seeing me) and after telling them my issue, they provided me the data reader device (my term). Got reading, returned to the store and got my print out within a minute and was on my way to work in under 5 minutes. While I always hope that it is something simple that can be addressed in the store, it seldom is. In this case, with the data, I made some calls when at work and scheduled the work needed, along with assuring the recommended part was available. Great customer service is very much appreciated, so for my basic needs that I can handle on my own, this is my go-to place. Very happy it is so close to my home. read more

Customer service is beyond what one would expect. Totally recommend for any car parts or needs.

I came here today for three things: Spline Key Socket, Loctite, and an adhesive promoter! They are all car related products! I was only able to find the Spline Key Socket (A special socket to remove wheel lug nuts). The cashier said that they accept returns as long as I don't destroy the whole plastic packaging getting the socket out. After paying for it, and while I was at their parking lot, I made sure that it worked. Two thumbs up. Too bad they did not have the other two things that I needed. One of the guys at the cashier was actually looking for them, but no luck! The staff was very kind, friendly, and professional. The store was nice and clean. They also do speak Spanish, if anyone needs that. I guess Amazon and eBay will be my best bet! read more

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Jeffery at the Los Alisos Autozone is always so knowledgeable, helpful and friendly. I highly recommend this store because of him.

Stopped by for a new battery with installation. Andres S was very helpful and provided great customer service, and it cost $150 less than quoted by my emergency roadside assistance. Will be back next time. read more

I only came to this store to purchase some windshield wiper fluid, but based off my brief visit I could tell the store was well organized and items were placed based on category. The price labels are all easily readable and associated with the products on the shelves (no weird placements or messed up arrangements) so overall it seemed like a presentable store. On Amazon, the average cost for a gallon of windshield wiper fluid was $10+, whereas in the AutoZone store it's only $5. The parts manager was extremely friendly and even helped toss away some candy wrappers I had in my hand because I could not find a trash can in the main lobby area. Easy to find things, good service, and clean store. read more

We t to this store on 03/26/2025. Welcoming employees. Farhangi great and knowledgeable helped me to find ignition coil screw for 2005 totoyota corolla and walked outside to store in case I need help. Employees like Farham make autozone shine on beautiful Mission viejo. Thank you Farham for service and excellence core value of your employer. read more

This comment is on the manager on 8/5 at 1pm. Rude. Cocky. Arrogant. Condescending. Poor interpersonal skills. Poor leadership. Needs better training and equipping. Asked an employee for a manager. Had a question about a product. Employee went to get him. I heard the question from the manager ask, "who" wants me? Irrelevant. If a customer asks for a manager, it's your duty to show up for work. Walk out the the front and serve. He came out. What an frekin attitude. If looks could kill! This was very weird moment. I consult major corporations for growing their business and putting the right people in the right seat. This guy doesn't not belong as a manger. Needs more coaching. He allows his employees to use profanities in front of customers. He allows his employees to discuss matters of of a sexual nature while customers are in store. I have spent lots of money here over the years. This guy needs aid. Maybe he had bad day. But! Leave your crap at home! read more

I was in need of a battery and was going to buy the cheapest one. The clerk discouraged me from doing that and educated me on why I really should spend the extra money for a longer lasting one. I had to wait about 10 minutes after paying for Miguel (manager) to install it for me as he was busy blessing other customers that day. Great experience. It's not my closest Autozone, but it's clear that they care and take good care of their customers read more

Terrible. Avoid at all costs. I went to this AutoZone to buy a windshield wiper because I was driving and mine just flew off my car. My husband was out of state, and assured me that AutoZone would put the wiper on for me if I bought it - they advertise that they'll do it for free. I go in, buy the wiper, and ask for it to be put on. The guy behind the counter, Jun, tells me no. Just straight up refuses - I ended up calling my husband and putting him on speakerphone. He asked again, was denied; asked to speak to the manager, apparently Jun IS the manager. After several minutes of my husband pleading with him to have a heart, and help me get home safely in the rain by installing the wiper, Jun finally agreed. Then he had me stand in the corner for fifteen minutes before sending me out with someone - and the other employee had the wiper on my car within 15 seconds! Crazy that Jun was so difficult over such a simple thing. If you love terrible customer service, awful management, and misogyny, this is the place for you! read more

Miguel was very helpful friendly and professional. I only shop at this AutoZone because the employees are so great to work with. Especially Miguel. read more

I wish I could give 5 stars but I'll go with 4 stars.  I called to make sure they were open during COVID-19 because I needed windshield wipers. I walked in and the female employee wasn't helpful. I asked her if she could help me with windshield wipers... my biggest pet peeve is when someone tells me" it's over there". If I knew I would get that response I wouldn't have even bothered asking.  Another employee jumped in to help me. He deserves 5 stars but unfortunately it's 4 stars because of the female employee. He asked me a couple of questions regarding my windshield wipers. I told him I honestly have no idea. I usually have a male figure taking care of these issues for me. He gave me several options and advice regarding the windshield wipers. I would have problem chosen the cheaper windshield wipers($15) but the advice he gave me I went with his recommendation. ($43)After I paid he helped me change my windshield wipers.  I was in and out within 5 mins.  He deserves 5 stars. He didn't have to do that for me and he did. Even during COVID-19 and it was raining. As a female, I appreciate his service, especially during these difficult times. read more

AutoZone - 5 star employee during COVID-19 - Auto Parts & Supplies Near Me - Mission Viejo, California

I shopped at AutoZone Auto Parts 22942 Los Alisos Blvd. in Mission Viejo. I was looking online for two air filters for our Toyota Camry. One cabin air filter for the inside of the car that was washable. One high-flow air filter also washable to help increase horsepower & acceleration. The AutoZone in Mission Viejo had both air filters in stock. I printed the name and sizes of both filters including the price for each one. The manager was nice and friendly and got both filters for me. He allowed me to take some photos. I paid for both items at the front counter. Then I walked outside took some photos. I drove off to find my next review. note: I bought the best air filters that I could find at about $100.00, but should last me a long time and I saved about $200 in labor. Robert H. read more

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Part warranties are useless lies. A mechanic installed an AutoZone battery in my Z06 one year ago. It won't hold a charge anymore so I went to get a new one at this location but even though it's an AutoZone battery with all the stickers on it they said they won't honor the warranty. read more

The sales person was rude; incompetent, unhelpful, and intentionally late to give refund!

Service was OK the guy never counted my change back and shorted me $20 The little short guy is a thief

I had a broken drivers side window wiper ... they guys at AutoZone were super helpful. They helped me find one that fits my Tucson and then offered to help put it on. What fantastic service, they truly went above and beyond what I expected. Huge shout out to Cyrus and Miguel for all of their help. Thanks guys. I will be back and already told a neighbor what great service you offer. read more

Went in for windshield wipers and didn't know how to install. Niko, the store manager said no problem he would install for me, and it was raining. Took all of about 5 minutes from purchase to install, best experience ever. read more

Andrew from Autozone has atrocious customer service skills. I called as I was sitting out front because I had two sleeping kids in my car... first I couldn't get more than 3-4 words in before he didn't warn me and just put me on hold. I had to keep calling back thinking that something may have been wrong with their phones and it would happen again... finally by the 4th or 5th call I was able to get out what I needed for my vehicle. He tells me that he doesn't have my headlights (obviously didn't check) and that it is possibly a fuse. I asked how do I know and where would something like that be located, to which he answered both questions with "I don't know". I would understand that maybe he wouldn't know where my fuse are located but he definitely would be able to help me in some way... maybe check the fuse or tell me how to tell if the fuse is bad... you are a dang auto zone!! He sounded totally uninterested and I watched him through the windows as I was out front... no one in line and he clearly didn't check. My boyfriend lives in the area and has gone there for 14 years, he called because I had to drive home after he sent me there and I had explained what happened. He was pissed to say the least after hearing my experience and voila they have the headlights magically... We can easily order this stuff like fuses and headlights etc on Amazon or other sites online but I prefer to give my business to local stores, I will now be going online from now on vs EVER calling or going into this autozone again. Get your stuff together, you are in the service industry!!! read more

Battery still use daily. Still is working. Found their receipt to prove they said it was bad. Poor business read more

AutoZone - Still working... test was 6/29/2018. - Auto Parts & Supplies Near Me - Mission Viejo, California

What a well run store. Went in for a headlight that was out. Patrick was extremely helpful and fixed me right up! 10/10!!!!

This stores customer service is the worst one around. No one knows how to do anything and they can never help you. Do not shop here. It's always a dead end. read more

Today I walked into AutoZone I needed to return some brake pads there was no problem they Made it easy and they were extremely polite and professional! Patrick and Jesus went above and beyond thank you read more

I have come back to this location several times now. For the most part they are very helpful. What I appreciate most, is their selection in inventory..Save yourself many overpriced trips with your particular car dealer, and just come here to grab the supplies and do it yourself. read more

I initially went to the autoZone off Muirlands to replace my windshield wipers because I heard that they also do it for you. Nope! So after my purchase I was told to go to the Los Alisos location and ask for them to do it. As busy as they were, I told the staff what had happened and he came out to my car to replace them for me. They really went out of their way. Such helpful and friendly staff. Service was great! I will only go to this location. read more

My battery died in the parking lot of Autozone and within 5 minutes the team came out and replaced my battery with a SMILE! great service and the employee went the extra mile for me. Thank you for safely getting me back on the road. His name is Nico in Mission Viejo. read more

AutoZone - Auto Parts & Supplies Near Me - Mission Viejo, California

So I got a broken key stuck in my car. I googled broken key removal kit and one popped up at this location at AutoZone at Trabuco and Las Aliso cross streets in Mission Viejo. It is 2:45 PM. today's date is Thursday, May 23 and there's this female worker there. She's the only female I saw at the front and I asked her for help. She didn't want to help me then I explained the predicament and she said I'm gonna have to get a locksmith. I told her I know that it's $150. I don't wanna pay that right now. I want to try and fix it myself first, and she kept talking in circles and did not wanna try and help me for some reason. I looked up the product and I found it myself and I don't know anything about cars. I'm a computer guy and even I found it less than five minutes. This lady is kind of rude not a lot rude but like she shouldn't be working with customer service if with her attitude, she refused to help me. I had to find it myself and then I pointed out that I found it and her response was oh it must be new. it's not new. She just looked at the picture. I was trying to show her and just pointing me in the right direction I would've been more than happy but no this does not belong around people at customer service if she doesn't wanna even look up at a picture and help me. read more

I bought the wrong product (not even a week ago), walked in with the receipt, had the smart pin still in the can didn't even use the product. Went to the register to make the return, the only thing I did was undo the seal that holds the whip from hitting other products. The manager or guy in charge there was named Jesus, he was a bit chubby, black hair slicked back, and glasses. IF THIS DUDE IS THERE, he won't be helpful, to be honest, i feel like he's just trying to save his company money while also not putting in the time to check if the product was even used or not, didn't even bother to check the can, just picked it up and said "it's empty there's nothing we can do about it". The "start pin" is still in the can you can shake it and feel it the liquid in the can filled to the top. . I asked for help for another product as well, from this person, for fixing a flat, I didn't know the right size to buy, and I'll be honest i really don't know anything about cars and in asking this guy, not only did he not pay attention to me with his eyes glued to the computer screen, but didn't know what he was talking about, i tried to buy the right size can for my tire. Told him my make and model of my car and was damn near stuttering, instead of just paying attention and answering the question. I also brought it to his attention he was wrong about the van being empty, and he kinda looked clueless, paid for my fix a flat and asked for his name for this review, I'm usually not the type to make a bad review but this dude went out of his way to make my experience there, totally unacceptable. I guess I'll have to go to another Auto Zone to do the return, have been going to this one for years, but it's time to find a new location. read more

Jeffrey S helped me (a recent widow and senior citizen) purchase things my husband took care of at AutoZone's! Jeffrey went the distance and put my license plate and new cover purchased at AutoZone on the front of my car. Jeffrey is exemplary in customer service and even taught me how to change my battery when required and showed me how to clean battery cables with products I purchased. I am sold on AUTOZONE! Best customer service and Jeffrey is a definite asset to your company. read more