I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

If you are in the market for a new vehicle, go to Tuttle-Click Ford (Irvine) and ask for Johny…read moreLopez. Johny is three things. He is friendly, patient, and honest. Friendly: He always smiles and speaks kind words. Patient: He wasn't the least bit annoyed when my wife and I asked asked a lot of dumb questions about EVs and requested a third test drive for a particular car. Honest: When I said that I was ready to buy, he told me that the price of the car had just been lowered by several thousand dollars from the window price. (I was mentally prepared to deal from the window price.) If you want a salesperson who listens patiently and delivers with honesty, Johny is your man.

Matt Wooley is a great advisor. He made sure that my car was thoroughly tested to address my…read moreconcerns with the transmission and kept me updated regularly while the car was in the shop.

I bought my BMW iX from Carlos at BMW Irvine and couldn't be happier. He was knowledgeable, easy to…read morework with, and made the whole process smooth. What really stood out was his follow-through. After the sale was complete, a few emblems and a key card were missing, and Carlos took care of getting them sorted out without any hassle. That kind of service after the deal is done is rare, and it showed he cares about his customers beyond the sale. If you're looking at a BMW at Irvine, ask for Carlos. Highly recommend!

Great experience again with Mercedes. I previously bought a GLB from the Laguna Niguel location…read more(same owners as Foothill Ranch) and loved everyone that I encountered at that dealership. This time, it was to buy a GLC for my wife and this location had the one we wanted. As with the other location, everyone was great to work with. Our sales associate, Guram is the best. Very knowledgeable about the e models, zero sales pressure and legitimately worked with us in good faith to make the best deal possible. Ask for him when you go to the dealership, you won't be disappointed. Same experience in finance with Brad. We've purchased many cars and knew we only wanted to add gap insurance to keep out payment at a set price and he didn't try to pressure us into more warranties or anything else. He didn't try explain the additional warranty and service contracts we could purchase but understood that they were not in our budget for this purchase. Honestly, it's just nice to walk away from a dealership feeling good about your experience and your purchase. You just can't go wrong with this location or the one in Laguna Niguel. The Murgado auto group has our business for life as long as they keep operating this way.

DISAPPOINTING EXPERIENCE WITH A DEALERSHIP I TRUSTED…read more I'm writing this because I believe customers deserve to know what happened before choosing Mercedes-Benz of Foothill Ranch for service. I purchased my car from this dealership and have continued to bring my vehicle back to them for service. I have generally had a good relationship with the service department, which is why this experience was particularly disappointing. I brought my car in for its 60,000-mile Service B. I did not initially compare quotes because I had been a loyal customer of this dealership since purchasing the vehicle from them. Based on my previous experiences, I trusted that I was either receiving competitive pricing or that the dealership would work with me if another Mercedes-Benz dealership had a better price. I did not expect to have to shop around to make sure I wasn't being charged substantially more. After the service was already performed, I learned that another authorized Mercedes-Benz dealership -- House of Imports -- had provided me with a written quote for the same 60,000-mile Service B, including the transmission service, for $1,480. Mercedes-Benz of Foothill Ranch initially quoted me $2,344.86. They later reduced the price to $2,100 and then to $1,880, which I appreciated. However, even at the reduced price, I was still being charged approximately $400 more than the other Mercedes-Benz dealership's written quote for the same service. The timing is what makes this especially frustrating. By the time I discovered the substantial price difference, the work had already been performed, leaving me with no practical option but to pay the bill in order to retrieve my vehicle. I brought the discrepancy to the dealership's attention and respectfully asked them to reconsider the price and make a reasonable adjustment. Unfortunately, they declined to match the other Mercedes-Benz dealership's pricing or make any further adjustment. I understand that different dealerships can have different pricing. My issue is not simply that Foothill Ranch charges more. My issue is the magnitude of the difference -- hundreds of dollars for what appears to be the same Mercedes-Benz scheduled maintenance -- combined with the fact that I was a longstanding customer who trusted the dealership enough not to comparison-shop beforehand. Had I known the difference in advance, I obviously would have taken the vehicle to the other Mercedes-Benz dealership. Instead, I relied on a dealership I had trusted for years and was left with the bill after the work had already been completed. I am posting this review in the hope that management will reconsider and do the right thing. I would gladly update this review if Mercedes-Benz of Foothill Ranch chooses to refund the difference or otherwise make this situation right. I am not asking for special treatment. I am asking for fairness and for the loyalty of a longtime customer to mean something. For anyone considering service here, my advice is simple: get the quote in writing and compare it with another Mercedes-Benz dealership BEFORE authorizing the work. I hope management sees this as an opportunity to restore my confidence in a dealership I have supported since purchasing my car from them.

Easy no pressure sales team, Adam A. made our purchase smooth. Clean sales floor and friendly staff…read moreall the way around .

I've been looking at several Hyundais for a few weeks online. I decided to go into the dealership…read moreand see them in person. I had the worst experience I have ever had with a sales associate in my life. He was rude, condescending and disrespectful. I will never consider this dealership again and I will let anyone I know not to shop at this location. The guy knows who he is and I am sure the Managment knows as well. He should not be selling cars. Well in this case he didn't sell anything other than he's bad attitude.

If Frank's Irvine Subaru ever loses Sam F, they should immediately launch a nationwide search…read moreparty, offer a reward, and possibly notify local authorities. My wife and I live in Oceanside. There are plenty of dealerships between us and Irvine. Plenty. Yet every time we need anything Subaru-related, we willingly sign up for the I-5 traffic obstacle course because Sam is worth every mile. Most service advisors help you maintain your car. Sam somehow manages to maintain your faith in customer service. She has achieved the rare and mythical balance of being incredibly professional while also making the entire process feel like you're catching up with a friend who genuinely wants to help. Somehow, she remembers details, communicates proactively, explains things clearly, and never makes you feel like just another appointment on a calendar. At this point, if Sam switched careers and started selling hiking boots, insurance, or artisanal pickles, I'd probably at least hear her out. The truth is that trust is hard to earn, especially when it comes to vehicle service. Sam has earned ours completely. We don't drive from Oceanside to Irvine because of the dealership, the coffee, or the waiting room. We drive there because of Sam. Frank's is lucky to have her. The rest of the staff is great, but Sam is the reason we keep coming back. Give her a raise, a trophy, a parking spot with her name on it, or at minimum, whatever magical resources she needs to keep being the absolute rockstar she is. Thank you, Sam, for turning what is usually an errand into an experience that reminds people what exceptional customer service actually looks like

Test drove a Crosstrek. Liked in enough and was ready to purchase it. As we're going through the…read morepaperwork, I notice they're asking me for my social security number. I say I don't want to write it down on paper. With all of the recent security breaches (I have, like, 15 different free credit monitoring services due to various breaches of my information from incompetent companies), I don't feel comfortable with a tangible piece of paper housing my personal data like this. Instead of assuring me that they have appropriate procedures to secure all of my information like a savvy businessman should, the smug manager simply says: "So, you're gonna pay cash?" I say no. I'm going to finance some of it. He says: "If you don't give it, then no car." I say, well, no car then. No deal, and I walk out. It seemed like he could care less. Of course after the fact (it's always after the fact), I get a call from Subaru wanting to talk to me about it. I hang up. I'm tired of companies only caring after they screw up and not in the moment. Anyway, I bought a Toyota instead. Best decision.

We had a good experience after getting service at Crash Champions. We were involved in a dumb…read moreincident in a parking lot where the other driver wasn't looking behind her while she was backing out and we were stopped behind her, waiting for another car. In addition when she got out to go yelling into our window, she left her car in Reverse. Which of course she didn't tell us about. She waited 10 sec or so before she got back to being a bully and resumed arguing with us. Anyway, this body shop was pretty easy to work with. There were minor communication issues at first and the specialist at the front desk seemed to be AI-powered because she showed no interest or empathy to us. She did however schedule us for service with success. After a short time we got the car back in near perfect condition. We appreciate the frequent updates. We were worried there was structural damage, but this shop assured us there was none. They were open to my curious questions about how what would be done, and explained in detail without cutting me off (thanks Jaime). Would recommend them to my friends.

After getting into an accident you want to make sure your vehicle is in good hands and fortunately…read moreCrash Champions was on our insurance list of body shops. Jaime at Crash Champions in Laguna Hills went above and beyond, providing the best service we could have hoped for. The quality of the repairs were flawless, and his team handled everything efficiently and on schedule. Handing over your vehicle always comes with some uncertainty, but from the start we felt confident that our car was in great hands and the final result exceeded our expectations. Jaime is truly a great guy, and his hardworking mechanics clearly take pride in their work. Thank you, Jaime. You are the real deal!

We had an excellent experience at Santa Margarita Toyota from beginning to end…read more Owen, our internet contact, was very kind and helpful on the phone and made us feel genuinely welcome as soon as we arrived at the dealership. JC, our salesperson, was knowledgeable, respectful, patient, and never pushy. We never felt rushed into making a decision or pressured while working on the deal. He gave us the opportunity to test-drive two different vehicles and made the entire process feel comfortable and stress-free. Halston, the manager, was also extremely kind and cooperative while working with us on the numbers. We originally came in looking at a used 2025 Camry, but he was able to work out a much better deal for us on a brand-new 2026 Camry, which we are very happy with. Richard, the finance manager, continued the same great experience. He clearly explained the additional products, warranties, and services available without ever making us feel pressured to purchase anything. We chose a few options that made sense for us, and he was very helpful in giving us a good deal on those as well. The entire experience--from our first contact to the final delivery of the vehicle--was smooth, relaxed, transparent, and respectful of our time. Having worked in car sales myself in the past, I know the difference between a dealership that is focused only on making a sale and one that genuinely cares about its customers. From our experience, the team at Santa Margarita Toyota is honest, trustworthy, professional, and truly customer-oriented. Thank you Owen, JC, Halston, Richard, and the entire Santa Margarita Toyota team for making the purchase of our new Camry such a positive experience. We would absolutely recommend this dealership to anyone looking for a Toyota!

I own a 2013 Lexus RX 350 I take the car here for service…read morebecause they are close to home If it wasn't for Thomas the service adviser it would be no stars 1) My service light light went on so I scheduled a service with them yesterday The night before I had trouble starting it so I had them check the Battery Sure enough they recommended a Battery and a Battery cable The other stuff they recommended i blew off I was contacted by Susan and she asked by text if I was interested in sell my car which I am She said that I could get between $11,200 and $12000 Carvana offered me $12400 but they had to reschedule so I was holding off I told her that if they matched the $12400 they could have the car She said they would get back to me I heard crickets from her Here is where the Story gets bad I pay online and I go to pick up my car and I see something in the sidewall of my tire which wasn't there before They admitted that it had to happen when they test drove it Thomas said it would take 1 1/2 hours to replace I asked for a loaner so I am not waiting for the shuttle I am two miles away and they said no and the Manager told me they were doing me a favor by replacing it Thomas to his credit offered me his personal car but I wouldn't do it as that isn't right I am going to buy a new car and because of all these things I am not going to consider Toyota or this dealership I am going to go to Honda One of the gentleman in the shuttle told me he was having trouble with his 3 month old car he purchased there I will service my Lexus here but WILL NOT BUY A TOYOTA OR LEXUS PRODUCT AGAIN AND ALL IT WOULD HAVE TAKEN WAS COMMON SENSE For the life of me I don't know why after service a lot of the settings are changed Also their car wash has been down for 2 weeks

Excellent experience! Prompt appointment given on very short notice. Solved our problem…read moreimmediately. I would wholeheartedly recommend Big Brand Tire and service to anyone!

Always nice and helpful and never upsell unnecessarily. No worries coming here as someone who…read moredoesn't know much about cars :)