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    Tesla

    3.4 (100 reviews)
    Closed 7:30 am - 5:00 pm
    Updated 1 month ago

    Services - Tesla

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Tesla Photos

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    Reviews With Photos

    Tesla Model S Plaid
    Steve O.

    Staff: I've been here a couple of times and each time they have been great. Today spoke with a guy named Mark. He was very friendly, knowledgeable, and a pleasure to speak with. A woman from sales, didn't catch her name was incredibly nice as well. As I was standing outside waiting on my Uber, she offered me a chair. This level of care was much appreciated. Overall: It is always nice when you work with employees that truly enjoy their jobs and are passionate about what they do. Tesla is the future of car ownership in all ways. From the cars to the experience of ownership, I couldn't be happier. Great job Tesla!

    Tesla sign in front of their facility.
    Adrian I.

    I have had a Tesla for a couple of years. We have used this facility a couple of times. I can't say that my first experience was great, but we needed them again and they delivered. Everything from scheduling to repair to the turnaround time was amazing. Happy to see you Tesla moving forward as a company.

    So call repair
    Charles L.

    Awful repair quality. Came in to re-align the trunk on a brand new 2022 Model 3. Technician managed to scratch up the inside of the trunk (no big deal) but also managed to create a DENT on the trunk. You can see the dent is on the opposite side (outside of the trunk) where all the scratches on the edge of the trunk are (inside of the trunk). Don't go to this Tesla Service Center if you are trying to correct some cosmetic defects on your car. They will make it worse.

    Driver side rear rocker panel
    Michealangelo T.

    This was one of the few that was raised for rectification, mind you all the Tesla model 3 in the lot has this part flush, not mine. My advisor said this is with in specifications. Good thing Tesla Irvine helped and provided a remedy.

    Photo of the facility

    This has got to be one of the worst Tesla service center, I would not recommend coming here at all. After installing the carbon fiber rear wing twice due to the lack of install skills, Amber reassessed the 3rd install and she states she does not see a problem, the carbon wing is still off to one side clearly she has no visual/mechanical skills.

    I was left with a filthy floor mat (trust me, it was not like that when I arrived).

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    7 years ago

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    4 years ago

    Very smooth, very professional, courteous, and problem was resolved quickly. Thank you to the people at Tesla Lake Forest.

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    5 years ago

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    3 years ago

    Windshield wiper cleaning fluid system not functioning. Was not repaired properly and cost was doubled after confirming final estimate.

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    Page 2 of 3

    Ask the Community - Tesla

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    Review Highlights - Tesla

    Sebastian was super attentive, engaged in conversation, professional, efficient, and knowledgeable, which I so appreciate.

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    Rebel Off Road - Front photo of the shop

    Rebel Off Road

    (390 reviews)

    Really happy with my experience at Rebel Off Road. They did my lift, regear, ball joints, diff…read morecovers, plus some custom body work and inner fender trimming for clearance. I had a couple clearance issues after the install, but they were quick to fix everything and made it right. Ryan was a big help throughout the process and was great to work with. Overall, solid experience and I'd definitely come back for more work.

    "READ THE 1-STAR REVIEWS FIRST - FATAL SAFETY FAILURE" I…read morechose Rebel Off Road because I trusted their professional image and public reputation, but what I experienced was shocking, stressful, and completely unacceptable. Throughout this situation, I tried to remain professional and respectful and expressed my willingness to resolve everything amicably. Yet, after paying nearly $4,000 for a re-gear service, I discovered a massive gear oil leak covering my driveway the very next morning due to an improperly secured axle. This left my driveway stained and reeking of gear oil--with professional cleaning estimates ranging from $400 to $600--and I spent the entire weekend in anxiety, questioning whether my truck was even safe to drive, and eventually having to return it on Monday, which disrupted my business. During this process, I was communicating with my assigned service advisor, but responses were often delayed, unclear, or evasive; messages went unanswered, questions were redirected, and clear answers were difficult to obtain. When I brought the truck back, it was described as "just a loose axle" and claimed fixed, yet no documentation was provided proving that the differential or internal gears were inspected after I had driven it for an hour while leaking. Their claim that "there is no problem" or "everything is fine" is something no reasonable person could trust. With re-gear work, any mistake or improper setup often only becomes apparent after several thousand miles of driving. This is why a formal guarantee is not just a request, but a necessity. When I requested a formal written warranty, they only gave me a $0 invoice with no actual warranty terms or duration. For days, I calmly requested two very reasonable things: a formal written warranty and a fair resolution for the driveway damage. I never demanded compensation for emotional distress or lost business time; I simply asked for accountability. After experiencing this, I looked through other reviews and realized that my experience was not an isolated incident. I strongly urge everyone to READ THE 1-STAR REVIEWS FIRST before coming here. You will see a chilling and habitual pattern: dodging responsibility, being 'afraid of standing behind their work,' and sneakily adding extra charges--then claiming they are unavoidable. In fact, I later realized the overcharge I experienced was just a small fraction compared to what others have reported. You will also notice that the owner's responses to negative reviews are always the same--robotic, defensive, and dismissive. They publicly ask customers to 'contact us' to give the appearance of being helpful, but it is nothing more than a deceptive marketing tactic. If they truly intended to resolve these issues, my driveway wouldn't still be stained, and I wouldn't be left with a useless $0 invoice instead of a real warranty. The fact that these 1-star reviews remain unchanged proves that their 'invitation to talk' is a sham and nothing ever gets resolved. They have a template for excuses but no manual for accountability. I am sharing my experience and my filing with the Bureau of Automotive Repair (BAR) so that other victims know there is a formal way to seek accountability. After seeing so many similar complaints, I strongly encourage anyone who has had similar experiences with their safety, property damage, or deceptive billing to file a formal complaint with the BAR as well. As a business owner for over 20 years, I understand mistakes happen, but I cannot accept a refusal to take responsibility. I am now filing a formal complaint with the Bureau of Automotive Repair and initiating a credit card dispute. A strong online presence means nothing if a company fails to protect its customers' safety and property. [UPDATE: Response to the Owner's Reply] The owner's response below is exactly what I warned about: a robotic, defensive excuse that shifts the blame. They claim a 'failed C-clip' on an aftermarket part, but as any professional knows, this is a clear sign of improper installation, not a part failure. They also claim they 'verified' no internal damage, yet they provided zero technical proof or a detailed inspection report after I drove with no oil for an hour. Mentioning a '90-day warranty' now is laughable--if that were true, why did they refuse to provide a formal written warranty when I asked for it repeatedly for days? Their response is just another marketing tactic to look responsible in public while remaining unaccountable in private. My filing with the BAR and the credit card dispute will proceed as planned.

    Tesla - autorepair - Updated May 2026

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