I've spent a good amount at this store in just the last few months, and tolerated their customer service considering there's usually ONE friendly person out of the entire team of staff working. Today I dropped in to get a new mask chain since the first one I bought snapped when I pulled at it a few days ago. The petite sales lady that did come to offer help was very sweet, this lady along with the tall guy that helped me in my previous visit are the only reason this review is not one star out of five. All the other staff members I've encountered in this store stone-walled me, when I talked to the ladies at the cashier while the petite sales lady was there too - they just stared at me and walked away, this happened THREE times within 3-5 mins, I couldn't believe how rude and staff-offish they all acted, no facial expression, stone cold, they could clearly hear my question, they stared right at my eyes, turned and then walked or looked away. I had to repeat myself multiple times before the petite sales lady finally responded. An acknowledgement would be decent human behaviour towards customers wouldn't you think? So if they don't get commission for our sale they treat us like we are Invisible? Lol, wow! I couldn't believe it, and I didn't even bother getting angry or irritated, I just politely and calmly thanked them and walked when they told me they couldn't find what I wanted. Whoever is the manager of this store needs to send mystery shoppers and do some quality control on catty mean girls working here, I'm not stepping inside this store again, taking my money and wallet elsewhere. I don't need attitude from sales people acting like they are too good to talk to customers. The mood here is too greedy and hostile. read more