We needed an extra key fob for my son's car and decided to visit this location. The young man that…read morehelped us was very friendly and rang us up and we paid cash. After checking his stock, they didn't have the fob in stock at the location, but he could have it at the store later that afternoon. We were fine with that and decided it would work out better if I took the car the next morning to get the fob. I go in Saturday morning and a different man was able to get the fob cut and programmed and sent me on my way. Very nice and easy. Now here we go. I'm back at home prepping some food for the day and I get a phone call from Batteries +.... That's odd. I answer and it is the man that cut and programmed the fob for me this morning. He proceeds to tell me that he forgot to collect payment for the fob.... I informed him that we paid yesterday with cash. He says he doesn't show that we paid, but I'm telling him we did. He hangs up. Shortly after, I get another call from Batteries + and it's the man again and he says that they have no record of me paying and the manager checked the video and there wasn't anything on the video showing me paying. He says I need to go back and pay and if I don't, they will prosecute me for theft! Theft!! (How do you steal something that they gave me and I paid for?) I told him that they better check the video again. Now I'm searching the house for the shirts I wore the day before to see if I left the receipt in the pocket. My wife already had the shirts in the washing machine. We proceed to stop the machine and start digging trying to find the shorts I wore to see if there is some part of the receipt.... I'm steaming at this point. Angry at being accused of theft and trying to dig through wet clothes for a dumb receipt. Now we get another call from Batteries + and it's the same man. He was very remorseful and apologized saying that his manager looked at the video again and saw me paying for the fob. He initially was looking at the wrong register!! So now they have to retract the accusations placed against me. Of course, the manager was spineless and had his associate do the calling and apologizing instead of calling me himself. Not much of a leader. There were other ways they could have been checking if I paid or not before quickly calling and threatening. I guess the register had an extra $146 from the day before that they had no clue came from. I guess you can assume that I'll never go back there.

Very good smart people working there They know what they…read moredoing We save money going there kids happy

I had been doing Honey - Do's all morning and was just about done and began my last challenge. I…read moreneeded to replace my right rear blinker and the third overheard rear backup light. Previously we had a purchased some replacement bulbs but obviously not the right ones. I went to the O'Reilly Auto Parts location at 617 N Robinson Dr (Store 2457) Robinson, TX 76706 (254) 662-0503 and the Associate behind the counter was a young lady named Katie, according to the name stitched on her shirt. I have to admit I was a bit skeptical but asked her to help me getting the right bulbs for my 2004 Chevrolet Silverado 1500. She looked the products up and checked the numbers according to manual reference numbers and then proceeded to complete my purchase. I said thank you so much and then jokingly asked if she of one of the gentlemen working with her could insert them properly for me. To my surprise she pulled out a cart with tools and rolled them out the door behind my truck. She made quick work of the replacement of the good bulbs for the bad ones, and I was on my way home. She asked if there was anything else she could do for me, to which I replied, "Young lady you have done more than expected, so have a Blessed Day!" Before leaving I thanked her once again for helping me with this. It wasn't that I could not have done it myself, it is just that I had already tried with the bulbs we had previously obtained elsewhere and my getting up and the ability to get up and down from the back end of my truck wasn't as easy as it once was for me now being a senior citizen with Full Knee Replacements hampering my mobility. All I can say is O'Reilly has a Great Associate working for them in Robinson, Texas. I'm sure they do elsewhere also, but today Katie was an absolute angel sent from above to help this old man get back on the road! My receipt said her name was Catalina, but I just want O'Reilly Auto Parts to know who waited on me and I hope her manager, or the store owners or management take notice of her "Excellence, providing above and beyond expected customer service. That is the kind of thing which "Shall" bring me back to them time and time again. Good job O'Reilly and Katie...

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Super fast, friendly and professional service that's rare to find today. Greeted at the door by…read morecourteous staff that even helped grab the heavy car battery without us asking. Was very mindful of our time. Highly recommended

great customer service, and best prices in town when comparing same to same.read more

After calling all around the Waco area this was the only location that could turn my truck's brake…read moredrums. The gentleman did a great job and the repair is finished Thanks!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

What a joke. Missing a lug nut on a trip across America and these people couldn't help install it…read more Thanks for nothing Brian your customer service is terrible.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Hmmmm?? They took down my original review? Well, these gentlemen at the College Station store are…read morethe best. They took care of us very quickly. Putting in two new Duracell batteries in my RAM, in under 45 minutes. Thanks to you all.

1.5.24 This is my 800th Yelp review…read more Went in to buy a 12 volt battery. One of the young men asked me if I needed help the second I walked in. I showed him a photo and away he went to get what was needing. Quick, fast and knew exactly what I was needing. Great service. I paid and away I went. It is really nice walking in and the employees know what they are selling and where to locate it in the store. I will return when needed to this location!

Good, friendly, helpful service. I placed an order for a car key online but it wasn't in stock…read more However, they called me, placed an order for the key and it arrived sooner than expected. Came in & they cut and programmed it within 30 minutes. I would recommend for any battery/car key needs!

I went in for a warranty replacement for a battery for my Jeep Gladiator. I explained that it was…read morenot starting my Jeep plus it would not take a charge. I had it tested and the indications were that it was a bad battery. In some time. His response was maybe it didn't have a "natural failure ". He also claimed that my vehicle had not run in some time. I told him we had just used it and everything was fine. He said that he had to charge it and test it. He would only offer a "loaner battery " until he charged it for half a day. He implied that I was apparently dishonest. I asked him what I could expect with the warranty for a replacement. He would not tell me. He mentioned some formula based on the charge that it would take. I told him it had 4.3 volts when I bought it in. His multimeter indicated 4.2 volts. In any case, avoid this business for vehicle batteries with questionable business practices and working to not honor their warranty.

My vehicle was having difficulty starting the engine and knew it was the battery. Called to see if…read morethey had the battery in stock for my vehicle and they did. When I arrived they quickly got the battery and installed without any problems. I was off and running again! Thank you for the quick and friendly service!

Went to Temple store to return a battery that I had for about a month !! SAME GUY WHO TOLD ME THE…read moreBATTERY HAD A 3 year warranty told me they had a 14 day return policy !!!! this is a 267.00 dollar battery !!!! My advice is NEVER do business with battery plus