Had to get a battery for my iphone. They had it in. Go in and get your battery replaced and they…read moregave me a discount and I went for lunch in the same shopping center while I waited since I'm not from Waco and checked out the Half price book store in the same shopping center. Hour later finished.

We needed an extra key fob for my son's car and decided to visit this location. The young man that…read morehelped us was very friendly and rang us up and we paid cash. After checking his stock, they didn't have the fob in stock at the location, but he could have it at the store later that afternoon. We were fine with that and decided it would work out better if I took the car the next morning to get the fob. I go in Saturday morning and a different man was able to get the fob cut and programmed and sent me on my way. Very nice and easy. Now here we go. I'm back at home prepping some food for the day and I get a phone call from Batteries +.... That's odd. I answer and it is the man that cut and programmed the fob for me this morning. He proceeds to tell me that he forgot to collect payment for the fob.... I informed him that we paid yesterday with cash. He says he doesn't show that we paid, but I'm telling him we did. He hangs up. Shortly after, I get another call from Batteries + and it's the man again and he says that they have no record of me paying and the manager checked the video and there wasn't anything on the video showing me paying. He says I need to go back and pay and if I don't, they will prosecute me for theft! Theft!! (How do you steal something that they gave me and I paid for?) I told him that they better check the video again. Now I'm searching the house for the shirts I wore the day before to see if I left the receipt in the pocket. My wife already had the shirts in the washing machine. We proceed to stop the machine and start digging trying to find the shorts I wore to see if there is some part of the receipt.... I'm steaming at this point. Angry at being accused of theft and trying to dig through wet clothes for a dumb receipt. Now we get another call from Batteries + and it's the same man. He was very remorseful and apologized saying that his manager looked at the video again and saw me paying for the fob. He initially was looking at the wrong register!! So now they have to retract the accusations placed against me. Of course, the manager was spineless and had his associate do the calling and apologizing instead of calling me himself. Not much of a leader. There were other ways they could have been checking if I paid or not before quickly calling and threatening. I guess the register had an extra $146 from the day before that they had no clue came from. I guess you can assume that I'll never go back there.

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

Went in recently for maintenance and services. The customer service manager has been replaced. But…read morethen again so has the service people. A nice change but some work is still needed. The one thing I can say, "LISTEN TO YOUR CUSTOMERS." When they ask you to contact a particular person not someone else I suggest you do so. I could have picked up my vehicle when it was ready not several hours later had you actually done that. My rating has improved to a 2.75. A more professional appearance and proper name tags would be nice.

So I have a sports sedan that got a little wobbly at 65 and up. Got an estimate form a shop that…read moretold be I needed to replace my tie rods for 1500.00. I had mod the wheels from 17 too 18 and decided to go to Discount Tire ( where I get most of my tires over the years) to start at the wheels and all the basics before doing the tie rods. Turns out the Tires were ok, one off an ounce on balance. The issue was the Toes were out of whack, while on the rack to look at that one ( very good tech) looked and saw that the tie rods were perfect. I spent 140 bucks and the car drives like the day I bought it. Honesty and expertise pays off and so does excellent communication. They are a Waco staple.

Very much appreciated the free check of my tire sensors. They were all good. (Dealership wanted to…read morecharge $250.00 diagnostic fee!!). They also filled my tires with air to proper level and the low tire symbol stopped showing up on my dashboard. Great service and friendly too. Was in and out in no time,

I have been TREMENDOUSLY pleased with Luikart's! I came to Waco, TX for Baylor University and…read morewanted to find a trustworthy mechanic that I could rely on being so far from home. I certainly found that with Ken! I have taken my '04 Volvo to Ken for the past 3 years and my car is serviced quickly, the issue is always resolved, and it is for a reasonable price. Recently, I had an issue with my Volvo and Ken was very honest and said that I should take it to the Volvo dealership in Temple, TX, because they could get the part for cheaper than he was able to. He wanted to save me the extra money, instead of taking the business for himself. Then, while it was at the Volvo dealer, I asked those mechanics if they could check out the car's alignment. They drove the car and told me I needed a new power steering rack and that it would be about $4,000! I took it to Ken a few days later and I am SO glad that I did! Ken put the car up on an alignment machine (which Volvo did not do) and found that my control arm bushings were completely worn out on both sides of the car. This was causing the problem and my power steering was fine! He was able to replace the part incredibly quickly and for only $1,000! If I had stayed with the Garlyn Shelton Volvo dealership, I would have paid an obscene price and never resolved the problem!! Also, two years ago, I took my car to Ken's and he found that I needed the left front axle replaced. He promptly fixed the problem and had my car returned within a few days. Several months later, I noticed my car was driving a little funny and brought it back to him. He diagnosed that the left front axle had been a faulty part and immediately offered to replace it immediately, completely for free! A previous customer commented that he was concerned with the guarantee of his services, because it is not in writing. Ken always stands by his word and his service! There was never a question whether he would make me pay or not. He immediately offered to fix it, even though it was the part manufacturer's fault and not his. I 100% recommend Ken Luikart to anyone looking for a trustworthy mechanic!!!!! Also, Sandy, the woman that works in the front office, is LOVELY and a joy to see everytime I bring my car in! So, stop by and say hello :)

If I could give Foreign Auto Clinic negative five stars, I would. I've spent over $15,000 with…read morethem, possibly close to $20,000, and my experience has been terrible as fuck. I paid over $8,000 for an engine replacement. They told me my vehicle was ready and that a technician had driven it 25 miles with no problems. I drove less than a mile before it started knocking and making noise, so I turned around and brought it right back. The same thing happened on another pickup. Eventually, I was told the engine was bad and they had to find another one. I waited months to get my vehicle back. At one point, my car had been sitting there for three months without an update. I kept having to call, and they acted like I was bothering them. Of course a customer is going to be mad when you've had their car that damn long and aren't telling them what's going on. In April, I even messaged Scott, whom I believed was the owner based on an article I'd seen about the shop. I still have proof that I reached out. I don't know whether he saw it, but I was trying to get answers. Now I'm disputing an extra $140 diagnostic hour on my latest bill. Gary says I authorized it, but my understanding of our call was that he had already told me what was wrong and what I would have to pay. I told him I'd pay what I owe, but I don't agree that I owe this charge. When I said it wasn't about the $140, he replied, "Obviously it was." I asked to speak with the manager, Devin, and felt I got the same attitude. I told them I'd spent over $15,000 there, possibly $20,000, and asked if this was how they treated a customer spending that kind of money. When I said I would take my business elsewhere, I was told, "Yeah, you can just go. You can take your business elsewhere." After all that money, the repeated returns, the months without my car, and the way they spoke to me, they really got me fucked up. I will never bring a car there again. I'm looking for a repair shop with integrity--one that cares about its customers and handles problems professionally.

Always top notch work. Does all of my automotive work at very fair prices. Locally owned and…read moreoperated. Very nice and professional service. From a oil change to a engine change. This is where you want to go.

Seemed like a good old boy shop. But operates like a ponsie scheme. Say they can do something and…read morepromise to do it. Then when they failed, couldn't set the timing on the vehicle, they just start supposedly changing parts and doing work that has not been discussed. You are supposed to reach out, communicate, and get approval or denied. They had approval to do specific work that totaled $2500, but did silly things without permission as changed out the spark plugs. Really?! And some sensors! They were supposed to do the water pump and timing chain. Then, when they didn't know how to set the timing and ran the bill up to $3300, they want me to let them change the motor out for an additional $8000. When I said no, they tried to convince me how good that they were and that they had done over $4000 in work. I think they wanted me to bow to them and thank them and their greatness. Don't go. Hook and hold em scheme. It started as a water pump service. End as a broke disaster.

A huge shout out to Greg and his team, who helped me out of a tough and awkward situation. While…read moretransporting my deceased dog to God's Creatures, I got lost and turned into a business across the street from their business. I drove over a culvert and thought I'd have to be towed. I was stuck in the culvert in front of a day care. With my dead dog in a box. One of their workers came out and suggested that I call China Spring Lube and Service, which was across the street. Greg came over and figured out how to help me. He and one of his employees jacked up my car and got it out of the culvert. I mentioned that I had heard a weird noise under my car. They figured it out, put it on the ramp and fixed it quickly. Even though I don't live that near them, I may need to make this my new mechanic. Also shout out to the many China Spring residents who stopped to see it I was okay.

I take my car here for oil changes and repairs when possible. The owner and team get my car out in…read morea timely manner. Prices are fair and they NEVER try to sell other products and services to me. For that I'm so grateful.

My daughter and I experienced car troubles on our way from Austin to Ft Worth. We thought the issue…read morehad to do with the back tire so we googled and found that this shop was 4 mins away from us. We inched our way there... very slowly and scared that the tire would just roll off. I called to be sure they were open just in case. When we finally arrived about 45 mins later we explained our issue to Lance. He quickly propped up the car while we remained inside and looked underneath to see what the issue was. Turns out it was something other than the tire and since we're not from the area he took the time to call another shop down the street to make sure they could take care of the repair. He sent us over there and didn't even ask for payment for taking a look at the car. Once at the mechanic shop we found out that the repair was a little more extensive than we thought. Due to the car's age we'd have to go to a Kia Dealership for parts, etc. By this time we had a ride coming to get us from Waco and didn't know what to do. I called Lance back to ask for advice. Since we're not familiar with the area I asked if he happened to know of a spot where we might be able to park the car for a few days while we figured everything out. He was so nice and patient with us and allowed us to come back to his shop and park the car there. I don't know what we would've done had we not come across someone so willing to help others in their moment of trouble. For that reason, I'd definitely recommend his shop to others!

Never had a problem with this place. The owner was respectful and the price I had to pay for the…read moreservice was right what it should be. The building might not look fancy, but that's no problem. This is one place I will do business with.

Amazing staff and service for purchasing vehicles and routine service. The little things each…read morerepresentative does really enhance the quality of this dealership. Joshua was extremely accommodating to my tight schedule when purchasing a vehicle and it was very smooth and straightforward. The service area lounge is spectacular and the staff communication made me feel in great hands.

Great experience. Will in the Service dept took care of us…read morewith an issue we had with another GM dealership in Waco and Michael Weithorn took very good care of us with the purchase of a new car