Wonderful people! We were visiting in town and got a nail in our tire and they changed it out right…read moreaway for us. No charge. Great group of people I would get tires here if I needed them.

Good service. No complaints. Were recommended by Toyota dealership to get lift kit with since the…read moredealership doesn't do aftermarket lifts.

After two Walmarts refused to install a battery I purchased from them, I took it Kegley Automotive…read more Mr Kegley dropped what he was doing and started the installation immediately. I'm so impressed with them.

Vehicle is still being worked on but I have to say that the mechanic owner Carl is an A+ credit to…read morehis craft. His dedication to doing things right.. The FIRST time. He's super honest and transparent; NOT mixing words, and making up hidden issues is a VERY welcomed change we could all learn from! Check this business out. You won't find a more dedicated guy to work on your car like it was for his own. Honest and affordable service.

The manager, Sydney, went above and beyond helping me with a new battery for my older model car. He…read moreeven helped me find an additional discount, then installed it while I waited, removed the core from my old battery, and gave me credit for it. It was a genuine pleasure to be served so well. I definitely recommend them for all your auto part needs. And special thanks to Sydney.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!

My recommendation was 5 until recently. I called one week ago today to find out how much it would…read morecost me for them to install the 1/4" spacers because the alignment did not help the problem at all. Plus I'm having a new sound with the brakes that I'd like them to look at. Stan said Shane was on the phone with another customer. He took all of my contact info for Shane to call me back. He never did. UPDATE: Shane called when I was away from my phone and left voicemail. He apologized for taking so long to get back with me. He's only charging for the parts. I need to ask him to check out that brake sound too. All is better.

I went in yesterday near closing time and got my tire patched. I asked about getting an alignment,…read morethey gave me a price, said it is best to schedule it, they told me today around 12:30 to 1:30 would be good. I just given them all my information for the receipt on the tire patch. I go in today at 12:50 and a guy tells me that there is one ahead of me and one already on the rack, they can do it around 3:00. The guy that helped me yesterday tells him that the guy he sent away earlier is coming back at 3:00. Then he tells me it's best to make an appointment and I told him that he told me to come back today between 1230 and 1:30. He just turned and kept helping the guy he was already helping. The first guys says he is sorry, they can get me in tomorrow. What the F are you making appointments for if you just take walk-ins and disregard the appointments? They were a huge waste of my time. Not a place doing good business. Customer Service is a Dumpster Fire

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

Went in recently for maintenance and services. The customer service manager has been replaced. But…read morethen again so has the service people. A nice change but some work is still needed. The one thing I can say, "LISTEN TO YOUR CUSTOMERS." When they ask you to contact a particular person not someone else I suggest you do so. I could have picked up my vehicle when it was ready not several hours later had you actually done that. My rating has improved to a 2.75. A more professional appearance and proper name tags would be nice.

Hogg Automotive has the GREATEST tow service in Waco if not the all of Texas and my guy Kevin was…read moreextremely quick with the tow and had amazing prices 10/10 will try again

This place replaced a radiator for me two months ago. The radiator leaks and had to be replaced…read more I called Hogg simply asking them to tell me where they purchased the radiator so i could try to get the Manufacturer's warranty. Kevin took a guess, but now refuses my calls and texts. Way to stand behind your work. Next time i pass through i will drop by to say hello.

I had an appointment with the service department to change my oil. Beth helped me check in and…read morewas so kind and friendly. Rachel took my car to get oil change and was so very knowledgeable, and kind. Both ladies went above and beyond to help me have a pleasant visit. The work was done quickly. And the price was very reasonable.

Great experience. Will in the Service dept took care of us…read morewith an issue we had with another GM dealership in Waco and Michael Weithorn took very good care of us with the purchase of a new car