If I could give Foreign Auto Clinic negative five stars, I would. I've spent over $15,000 with…read morethem, possibly close to $20,000, and my experience has been terrible as fuck.
I paid over $8,000 for an engine replacement. They told me my vehicle was ready and that a technician had driven it 25 miles with no problems. I drove less than a mile before it started knocking and making noise, so I turned around and brought it right back. The same thing happened on another pickup. Eventually, I was told the engine was bad and they had to find another one. I waited months to get my vehicle back.
At one point, my car had been sitting there for three months without an update. I kept having to call, and they acted like I was bothering them. Of course a customer is going to be mad when you've had their car that damn long and aren't telling them what's going on. In April, I even messaged Scott, whom I believed was the owner based on an article I'd seen about the shop. I still have proof that I reached out. I don't know whether he saw it, but I was trying to get answers.
Now I'm disputing an extra $140 diagnostic hour on my latest bill. Gary says I authorized it, but my understanding of our call was that he had already told me what was wrong and what I would have to pay. I told him I'd pay what I owe, but I don't agree that I owe this charge. When I said it wasn't about the $140, he replied, "Obviously it was." I asked to speak with the manager, Devin, and felt I got the same attitude.
I told them I'd spent over $15,000 there, possibly $20,000, and asked if this was how they treated a customer spending that kind of money. When I said I would take my business elsewhere, I was told, "Yeah, you can just go. You can take your business elsewhere."
After all that money, the repeated returns, the months without my car, and the way they spoke to me, they really got me fucked up. I will never bring a car there again. I'm looking for a repair shop with integrity--one that cares about its customers and handles problems professionally.