The transmission in my old Toyota truck was not the original, the experts at Napa Auto in Salida…read morenot only found the correct filter, they had it in stock! I enjoy doing business with these professionals.

Customer service was horrible! - 10 stars. BTW it was the battery not the alternator! I ended up…read moregoing to Napa in Modesto! The gentleman that helped me was awesome!!!

Do NOT order anything from these people and expect it to have been ordered. it's always always…read moresomething with them ; always every time. Last Wednesday I ordered a part transfer from a store 15 miles away and was told ,"no problem ; call tomorrow we should have it". I call today and not only do they not have it, they put me on hold for 7 minutes, then 11 minutes as they " handle" 2 customers AS IF we EVER are standing in line for 7 or 11 minutes. (LIE FOR NO REASON). Then, I call the next nearest store, they tell me "yea I'm on the phone with them now please hold.". 7 minutes later it turns out the Palandale store tells the ceres guy (on the phone) that A TOTALLY DIFFERENT MODESTO STORE THAT NEVER EVEN HAD THE ITEM has lost the item.... good job guys. This is just one of the maybe 4 issues in the last year. The last time was me asking them to charge two batteries. one was charged (the bad 1) and one was a good battery that was never charged as I asked them to do and they said they would do. THEY ARE DISHONEST EVERY CHANCE THEY GET.

Jose was great. Very helpful and honest. He helped me install my new car battery. Great customer…read moreservice

Here right now for oil change and mr. Scott helped me for the service …read more. He is very helpful, friendly and real polite 2 thumbs up for mr Scott

Short version: a $4,738 repair. I was first told I owed every dollar, then, with my service…read morecontract on the claim, that I still owed over $2,000. I paid $0. The only reason I know that is I did this service department's paperwork myself. This started as a two star review. The finish earned the third star. On the people: the communication problems ran through more than one advisor, so this isn't about one person. Mine had good moments: he owned the numbers, apologized in writing when they turned out wrong, and called unprompted for permission before removing my aftermarket lights. But simple yes or no emails went unanswered for days, and an advisor who answers fast by phone yet goes quiet whenever something needs to go on paper doesn't look lazy. He looks like someone working where paper is dangerous. A pattern that survives multiple employees isn't a personnel problem. It's a management product. The one exception was the lane manager, Kevin, who answered quickly every time. Saturday July 11: dropped off my 2022 WRX. Monday July 13: diagnosis, a leaking AC evaporator core, and a driver's seat frame that snapped at a factory weld on the freeway. $4,738 at 78K miles, warranty long expired, and the bill was mine. It stayed mine until I found a CNA National service contract I'd forgotten I bought at another dealership years ago. This store works with a different administrator and had no reason to know CNA's procedures. That buys real grace. Mid week I was told verbally, twice, I owed $2,000+ for a "labor difference." I'd said early on email works best and I wanted things in writing. Emailed questions still got phone calls back, if anything. Six requests before a partial breakdown. Five written loaner requests over 18 days. Never answered. The completion date moved three times, and I usually learned it slipped by calling on the due date. Part of the delay was human, and I hold none of it against anyone: the tech who started my car was injured on the job, and I hope he heals well. One man went down and my job sat for days, mid dash. That's not a technician problem. That's a department one technician deep on its biggest jobs. Staffing depth is a management decision. Other reviews here repeat the same words: lack of communication, dropped the ball. I wasn't an outlier. So I called CNA myself. The claim went in at 15 hours for the evaporator core alone. Mitchell shows about 8.5, ALLDATA 7.8. CNA authorized 13.9 for the whole job. No guide near 15. Once I put those in writing, I got an apology: the numbers had been "keyed in wrong." I take that at face value. The corrected submission came back at, you guessed it, 13.9 hours, matching CNA to the penny. A $2,000 error, quoted twice, caught by nobody in the building. The safety net wasn't the process. It was me. The remaining $649.05 was a $549.05 rate gap ($225/hr vs $264.50) plus my deductible. My contract pays the facility's retail rate. I read that one sentence to CNA. Their supervisor agreed on the call and phoned the shop, which pays this shop its full rate. I recovered money for the store that was, at that moment, asking me for it. The low point: asked if CNA had contacted them, I was told they hadn't heard from anyone. CNA's notes show a voicemail already left. Their rep then called the lane manager himself so it landed. Now the third star, because fairness cuts both ways. And when I put the timeline in writing on day 17 and asked for one firm date, the service manager replied the next morning with the date and waived my $100 deductible as goodwill. That's why I paid zero, and I want it on the record. The claims stumbles I forgive as unfamiliarity. My hope for the next customer: when the contract is AllState, the plan this store sells, go to bat for them from the start instead of expecting them to eat costs that belong to the warranty company. People set the tone of a conversation. Management sets the default. One thing the goodwill couldn't reach: the car was held an extra day to make sure everything was in order. At pickup, no audio except the subwoofer. My installer found the connector behind the factory head unit unplugged, the sub wire unplugged, and wiring cut and re-taped where clean connections used to be. I had it fixed elsewhere. An extra day making sure everything was in order should have included turning on the radio. The car is fun. My next repair happens at an independent shop. If you come here with a service contract: everything in writing, call your administrator yourself, approve nothing verbal, and test everything before you drive off. The bill was $4,738. I was told I owed all of it. Then $2,000. Then $649. Then $100. I paid $0. Every step down happened because one customer wouldn't approve a number nobody would write down. Ask what happens to the ones who do.

Painless experience - I've been searching for a car for months, and located a potential vehicle at…read moreCentral Valley Volkswagen. It ultimately didn't meet my criteria, but Giovanna showed me several others that did. A couple of test drives later, armed with facts (including Carfax history) and without pushy salesman tactics, we made our decision and drove our new car home that day. I appreciated that CVW is open on weekends, the atmosphere was relaxed, the dealership has makes other than Volkswagen, and they re-detailed the car while I was signing paperwork.

Brandon at Volkswagen provided excellent customer service! He was kind, helpful, and made the whole…read moreexperience a pleasant one. It was extremely hot today, and he even offered us a lollipop, which was such a thoughtful gesture. Thank you, Brandon! We truly appreciate your outstanding service! Celeste

Wish we had found you all sooner! We ordered online and the hood we needed came in damaged. Was…read moresuch a hassle to send back and get refund. When we called Quality Auto Body Parts they were so nice, very informative and helpful from the start. The person that helped us today was so nice. Helped us inspect the hood and even load it. He was patient with us and again was so kind. I 100% recommend going through this company. Not to mention they beat all online prices.

I own an auto mechanic shop and Quality has Amazing customer service I will most definitely returnread more

Special thanks to Gene at American Chevrolet in Modesto. I am a loyal Chevy owner and was looking…read moreto buy a forth Chevy, and add to our existing fleet! Despite buying two trucks from my local dealership, they were unable to deliver on inventory or price. After calling around, Gene was able to get the truck we wanted, at the price we wanted and we made the 1.5 hour drive to buy it. The whole transaction was smooth and i suggest anyone wanting a Chevy to reach out to our new friends at American Chevrolet.... its certainly worth the drive to Modesto from out of town! thank you!!!

Oh my, where do I start... Sales:…read moreWe were greeted by DJ within a few minutes with a smile, not the salesman (rushing-bull) attitude. He was polite and inquisitive which instantly put me at ease. Thru the entire Q&A that we peppered him with, he had answers and knew his business. Not to mention, just an all around good guy!! After the purchase was finalized, he took the time to explain EVERY inclusive button and setting. Financial: Ricky was just as kind and polite with all of our questions and explained ALL ASPECTS of how the financing worked and all of the options that were available to us. I especially appreciated, being new to EV technology and ownership, the time he took with warranty information. Being in a tough spot, with a car to trade that had been driven TO DEATH, trying to make a major purchase on 3 hours of sleep and being COMPLETELY out of my depth, the people at American Chevrolet made my experience of buying a new car exceptional!!

We had an outstanding experience with Eddie Solorio at GMC Alfred Matthews Motors in Modesto. From…read morethe moment we met him, Eddie was friendly, attentive, and incredibly knowledgeable. He took the time to truly listen to what we were looking for and never made us feel pressured or rushed. What impressed us most was his dedication and thoughtfulness. We were interested in an ATS Yukon XL, and when one arrived the very next day, Eddie immediately thought of us and contacted us right away. Thanks to him, we ended up with exactly what we wanted. Exceptional customer service is hard to find, and Eddie exceeded all of our expectations. He is professional, honest, and genuinely cares about his customers. Without a doubt, the best salesperson we've ever worked with. We highly recommend asking for Eddie Solorio if you're looking for a vehicle!

First time GMC owner and first time customer at Alfred Mathew's. I brought my 2024 Sierra in for a…read morewarranty visit and the service team exceeded my expectations. The team was very communicative and extremely professional. It's a breath of fresh air when you can trust the service team with your vehicle in their hands and the work be completed in a timely and professional manner. Will definitely continue to bring my truck here for all future service!

Robert Riley is an absolute Amazing Customer Service is above and beyond and we are very fortunate…read morethat he and his Team are installed @ the Chrysler Jeep Service Desks. Prompt Courteous professional and empathetic to the needs of Customers and Detailed Care on Our Jeep G Cherokee. Central Valley Chrysler Jeep is the Real Deal Thsnks!

There are a horrible dealer ship do not recommend coming here they had my car for almost 2 month…read moreand didn't do nothing and still charged me 1000 dollars dont come here they scam you