Do NOT order anything from these people and expect it to have been ordered. it's always always something with them ; always every time. Last Wednesday I ordered a part transfer from a store 15 miles away and was told ,"no problem ; call tomorrow we should have it". I call today and not only do they not have it, they put me on hold for 7 minutes, then 11 minutes as they " handle" 2 customers AS IF we EVER are standing in line for 7 or 11 minutes. (LIE FOR NO REASON). Then, I call the next nearest store, they tell me "yea I'm on the phone with them now please hold.". 7 minutes later it turns out the Palandale store tells the ceres guy (on the phone) that A TOTALLY DIFFERENT MODESTO STORE THAT NEVER EVEN HAD THE ITEM has lost the item.... good job guys. This is just one of the maybe 4 issues in the last year. The last time was me asking them to charge two batteries. one was charged (the bad 1) and one was a good battery that was never charged as I asked them to do and they said they would do. THEY ARE DISHONEST EVERY CHANCE THEY GET. read more

Jose was great. Very helpful and honest. He helped me install my new car battery. Great customer service

They don't back their products and warranties even though the batteries only lasted 3 months. Will never go there again and don't recommend

If you want a store to price match, go to any other autozone location except this one. One of the managers there not Juan but he's more light skinned fat Hispanic and wears glasses is a jerk. Pretty sure his name is Abraham. I needed to buy some headlight bulbs and I asked if he could price match with Walmarts $19.75 price and he said "I don't know what you're talking about I only see $35.49 on this screen" with a stupid smirk on his face. This photo is his computer at Autozone so he clearly saw the cheaper price and just wanted to give me a hard time. Told me if I didn't like it to go elsewhere. Sure enough, went to a different Autozone in Modesto and they price matched without even needing to look it up. The manager there apologized for my experience at the other location even though it was out of his control. read more

Auto Zone - Auto Parts & Supplies Near Me - Modesto, California

One of the store managers helped me tonight, Juan. He first answered my questions over the phone and then when I got to the store. It was around 7pm and I was on my way home from working all day and needed a battery. I also needed someone to install it for me and Juan was so gracious. He was extremely professional and courteous; very customer focused. He helped me choose the right battery and then installed it for me quickly. He was the perfect example of excellent customer service. I have been coming to this store for years and will continue because of the quality service I receive from folks like Juan. read more

They had what I needed and several choices to boot. The store is clean and well organized. The fellow at the counter was helpful without being condescending because I'm a woman. I thank him for that. I'll be back when I need something. read more

Had originally receipt for two products, products were unopened and not damaged. Bought within 30 days and attempting to return. Store employee refused to accept returned. They asked me to call corporate for a "transaction number". I spoke with corporate, they said there is such no transaction needed, and my return should have been valid. I was instructed to return to store and request a refund. Once again I was denied and told to contact corporate. So I emailed corporate instead. Same story, there's no transaction number. Once again validated my returns. I even asked them to speak with the store directly. Which corporate claimed to have done so. I received an email that it had been resolved with the store. Well... I arrived at the store and was denied service. I was told I can get my return at a different store. They wouldn't even bother with my return. They are still holding my money read more

Auto Zone - Auto Parts & Supplies Near Me - Modesto, California

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Yesterday, I went to get a diagnostic on my cars battery and it turned out I needed a new one. Juan was great help and went above and beyond to help me with my battery. I will definitely be back for future car parts. read more

Took my battery to get tested. I didnt remember where a purchase so i took it here. They had the battery all night. Nobody called me like they said they would. I came back and they said batterywas bad and gave me receipt. So it showed that the battery had only been10 months old. So they said take it to oreilly they will warranty it. So i drove to oreilly and they said before we do warranty swap lets check battery first. So they did i waited for 25 mins and come to find battery is good. I dontknow what happen when autozone had in there charging station but i thaught they were just trying to sell me a new battery. This is bad! read more

Auto Zone - Auto Parts & Supplies Near Me - Modesto, California

A couple months ago, I came here to change the air filters in my car but the workers at the counter said they didn't provide that service. But, the manager, Abraham, went out of his way and said he could help me change a couple of them, and even helped me again when I came back a few days later to change the last one (I had gone to another shop to buy this last filter since it wasn't in stock here and the workers there also said they didn't change filters). Great customer service and thanks again to Abraham! read more

Cheap shit here but it works. Not met for high end cars at all. If you drive a Honda or something then this works well for almost every part you'll need. read more

Before I start this review, I just want to say that the girl who worked here was a great help, but the guy who was working.... he was wearing a gray shirt. I didn't catch his name, but I had asked for help installing my wind shield wipers and he said he would help me in just a moment. The store was empty. There was one guy in there and he was being helped by the girl cashier. About 5 minutes pass and I'm waiting outside.. I decide to walk back in, he sees me and he goes to the back. Didn't even acknowledge me. So no, I won't be recommending this store to anyone because of that guy alone. read more

Says it opens at 7:30am was there from 6:50 waiting waited till 7:45 still not opened like please tell me what kind of business is this?

If you say you open at 8, I'm expecting 8:30 is plenty of time to get the place unlocked and business started. Nope! It's 8:40 now, there's a mess of windshield wipers and their packaging beside the front door, and I need to change my fiancé's battery in her car before she starts work in an hour. What a joke read more

Wow Phil E. you got me. I actually reviewed this place one day after they opened up for business and it showed up in Yelp as a FTR. Oh well guess I will just have to write another one. I like Auto Zone better than the other auto parts stores due to the fact that they have a better variety of items to choose from. The staff at this store are very friendly and helpful. I have had to return a couple of items and have had no problem, no questions asked. Great service. read more

I bought some windshield wipers the guys working there were attentive to my needs they even offered to install them for me. Outstanding customer service. Thanks! read more

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Always a resourceful place, helpful staff, knowledgable, who go above and beyond. I've been for battery replacements to fluid refills always experienced great customer service at a clean store. read more

Great customer service. I went today to purchase some stuff for an oil change and a young lady in blonde hair which I believe is new since i havent seen her at this store was very helpful and super nice. Got helped quickly which a nice attitude and a smile rather than O'Reilly Auto Parts whose employees seem like they dont even want to help us buyers. read more

The worker Alondra P had me waiting inside the store by myself for around 10 minutes in line while she went to help a customer outside. Does this company seriously hire only one person to work a day? Wasted so much time here least you could do is help someone quick at checkout before going outside to work with someone on their car? read more

Fantastic customer service! I purchased a headlight and the guy came out and put it in.

Diego the manager gave great service! He greeted as I arrived and was very friendly. He helped me find the part I needed very quickly no wait! read more

If I could give this store 10 stars I would !!!! Thank you Juan Lopez Padilla for your outstanding service and help with my right turn signal bulb.... From the moment I walked into the store until I left ...the service was perfect... even Teresa at the counter was awesome with her help. read more

Location Great! Staff confused and lost! Parts and bulb was in stock! 3 staff and couldn't seem to get help checking out and only one customer was in the store besides me. read more

This is definitely my place to go to when I need anything for my truck! I absolutely love all the products I have used from this store. They always have good deals on everything you need. Their employees are knowledgeable and friendly. I shop here for oils, fuel, coolants, tools, cleaners, soaps, polishers, air freshness, armor all, I have even purchased phone holders, radio transmitters, and chargers from here that have all worked well. All you have to provide them with is basic information about your car such as your car make model and mileage also type of engine. They'll point you into the right direction. I have a rewards card with autozone which comes in handy for every time you purchase $20 or higher you earn a point every 5 points you get $20 off on your next purchase. This to me is big savings. Absolutely love the reward program. read more

If I could give this location no stars I would because I took an elderly couple over there with a dead battery in their 2015 Dodge Grand Caravan and they wanted them to wait in the heat almost 100 degrees and the man just got outta the hospital from being ill and Juan the assistant manager said they'd have to wait til everyone was outta the store before he could help them even tho I was the customer in front of him!!! Aren't they supposed to help the person as they are in line with another cashier in the store??? This is embarrassing it was an emergency these elderly people were sweating perfusley and I'm pissed off then the cashier was dumber then shit couldn't tell me that the van was a dodge didn't know how to check the door for the VIN wtf seriously!!! Go to Oriellys they'll help the person in front of them as long as there's coverage in the store and they price match and are knowledgeable on vehicles read more

Auto Zone sells car parts for the American working man, because that's who they are....and that's who they care about" But really. If you know what you're doing at all under the hood, here's where you want to be. Why go to the dealer and get violated by outrageous costs for your auto parts when you can just buy them yourself here for a fraction of the cost? Unless you drive an MG or like a Peugeot or something they'll have your part...but even if you are an MG or Peugeot weirdo...they still probably have your part. read more

Very Helpful store. Great customer service. Today I needed to get a battery for my car. The battery was about to die and I needed to get one right away because it would not keep a charge. I also asked them to put it in for me due to attending a wedding and I didnt want to get dirty. The girl at the counter was very quick to help me and Chris was awesome in putting my new battery in. He was very friendly. I would keep going here but I live in So Cal. Highly recommend this store for your Automotive needs. There are other auto stores close by but I dont recommend them. O'Reilly's is down the street and was very unfriendly. I went there the night before, 5 minutes before the store closed and the kid helping me seemed upset. I asked if they would put in the battery for me and he said "Yes but not tonight. Dude, we close in 5 minutes." I guess I expect too much. No going above and beyond for customer. I know it was 5 min till they close but his attitude and vibe was get out of my store. Would not do it till noon the next day. Once again...GO TO Auto Zone. read more

I was so mad. After working for an hour taking my car apart I went down to Autozone on Pelandale to buy the part. When the guy inside saw me pull up in the car he ran over and locked he door. I walked up to the door and my watch said 9:00 on the dot. I hope his car breaks down and no one stops to help, then he can see how it feels. read more