After an entire day of fair, food, and fun at the AZ State Fair, we returned to my vehicle to find…read morethat it wouldn't start. It was after 10pm, and I was beginning to have a mini freak-out session. My car is only 2 years old and it's Japanese... Isn't it supposed to last, like, forever?! So I do what most adults would do and I call my dad, who lives over 1500 miles away. He tells me that it's likely just the battery. So I call ERS for a jump-start and while waiting for them I begin the search for who on earth is going to be open this late to sell me a car battery. I thought all was hopeless until I ran across the listing for this AutoZone. I called the store directly to confirm their hours and was beyond relieved when he said that they were open until midnight AND they had a battery in stock for my vehicle. After getting the battery jumped, GPS led me to this store, which was only minutes away. The man who assisted me was helpful and patient. He showed me the different options, explained the differences in brands and warranties, and didn't pressure me into spending more money than needed. With his guidance, I chose a battery, his coworker installed it into my vehicle, and took the old one away. (The coworker seemed a tad annoyed, but he still got the job done.) It may not seem like that big of a deal, but to someone who was stranded in an unfamiliar area they saved the day. Oh, y se hablan español aquí también.

Calling the police on a paying commercial customer simply because management doesn't want to do her…read morejob is completely unacceptable. Weaponizing law enforcement against a young Black small business owner who was just trying to purchase parts with a business debit card is a dangerous, lazy, and discriminatory abuse of authority. This isn't an isolated mistake--it's a repeated pattern at Store #2732 (26th Ave & McDowell). Kicking out commercial clients, refusing standard transactions, and escalating basic retail interactions to police calls shows zero professionalism and zero leadership. AutoZone corporate needs to step in immediately, remove the toxic management at this location, and hold these employees accountable. Until leadership actually cleans up this store, local business owners should take their money somewhere else.

No stars for this store. Employees have no knowledge at all lately. Seems that there are new…read moreemployees and new managers every week. What the hell is going on with this store. It used to be my favorite store when I dealt with certain individuals there. Especially the tall native guy that was always there. Very knowledgeable and smart. He knows his shit from old school to new and he always greeted me with smile. Sorry you guys lost a great customer. It seems to become an Autozone.

I had an excellent experience dealing with Melissa trying to find replacement brake pads for my…read more2000 Ford Explorer Limited. She had the experience and knowledge to look at the 2001 brake pads that would fit my 2000 Explorer since the ones showing up in the system weren't the right replacement. Unbelievable she was able to master the possibilities to resolve the issue. Kudos!!!

Devon at the tire check/ air refill station was totally spot on and very helpful this morning. We…read morealways like coming here. He was knowledgeable about our Lexus IS250 air pressure sensor and what causes anomalies, etc. Top-notch service! Cheers.

Not a great first-time experience…read more This location is in a high-traffic area with a tricky setup -- getting in and out is inconvenient due to poor zoning and layout. I stopped by for a quick air check, but the line was surprisingly long with only one station available, so plan on waiting. It took me 30 minutes just to get my tire checked. A gentleman (whose name started with "L") found a nail in my tire and said it could be fixed, but it would take an hour. I decided to stay. Inside, I waited another 15 minutes just to get checked in. Miguel re-checked my car, added me in as a walk-in, and also recommended replacing my windshield wipers. I agreed. An hour passed, and my car still hadn't been touched. I stood in line again to ask for an update -- things were chaotic. The system showed my car hadn't even entered the queue, and to make matters worse, they couldn't locate my keys. Apparently, several people were quoted incorrect wait times. The lack of communication between the front desk and service team was obvious and frustrating. Even though dissatisfied my car ended up getting serviced and everything was properly fixed. I won't go back to this location because it seems everything is unorganized. I called corporate to share my experience because this location needs some help in coordination and service.

Needed a vehicle inspection for work. After finding a few minor issues we were able to resolve the…read moreproblem to a passing rating. Returned for service and the crew diagnosed a major problem after an oil change regarding power train. Mickey suggested a trip to the car dealer to discuss a potential (extended warranty notice) free repair. Professional, polite, timely, and if you live within a certain distance they may be able to offer a ride.

Mickey was nothing but kind and professional. Listened and cared about what was going on…read more Honest, clean, efficient service! I took my volkswagon beetle to places for quotes, but all they care about is charging high pricing. Shame on the volkswagon dealership on camelback and 16th that took my money and didn't fix the issues!!! To all the single woman that need a kind and honest place this it! They even provided me a ride home close by while I wait for my car to be worked on. Outstanding service! Thank you to Mickey and the awesome team of technicians!! Teresa

Helped me so much with my watches and finding the right batteries ! Great service and great…read moreselection of batteries

Just stopped in to drop off several rechargeable small Li-ION (4) and 1 NiMh batteries along with a…read morerechargeable B&D screwdriver. The clerk accepted the screwdriver (because it could be "refurbished" and resold), but would not accept the others without me paying a minimum $2.00/pound recycle fee. Really? This brand used to be a consumer friendly place to go. No longer for me. I can get what I need on Amazon. Adios Batteries Plus.

Tony and Chris have always been so helpful. They are honest with me about what needs done and…read morekeeping me fiscally protected. The work is always done timely and efficiently. I drive from Mesa to take my car to this downtown location. It's worth the drive as I have confidence that Simon & Sons is going to steer me right.

Great family owned business. This was the first time using them because my other mechanic is so far…read moreaway. I highly recommend them. They did spark plug replacement alignment and oil change and they help me with my cabin air filter that had some debris stuck way deep down. Their prices are fair. They appreciate them helping me out.

This place is pretty straightforward honestly working people who just like to help people get their…read morevehicles back on the road.

These guys are the best! I will return for all my auto repair and service needs. Honesty and…read moreintegrity are hard to find and it's wonderful to have found both here.

Nice business…read more Customers are given an entertainment lounge providing a mibile device charging station, house coffee, and television.

I just pulled in as both bays were empty, and there was no wait. The technician came to get my car…read moreinformation and give me a price quote, I was astonished to get quoted $150 for a basic oil change on a 2017 Ford Explorer. That is well above what I normally pay at the Ford dealership. I went ahead and left and made an appointment with the dealership that I normally use.