Francesca's can typically be very pricey - I always look at the items in their regular stores, but…read moreI never end up buying anything because of the expensive price tag. This location is pretty large (some Francesca's can be extremely small), and has a lot to offer. Every time I come here, there's always a buy one get one 50% off sale off of the full price items. They also have a larger than normal sale section along the back walls. I strolled into the store on a whim, and I found two pairs of jeans, each costing only $5!!!!! This is a super great deal since their jeans are normally priced around $50. Other sales items were priced at $15-$30, which I think is a great price for a well made Francesca's top or dress. Overall, I love this location and I will definitely be coming back. This location is part of the GIlroy Premium Outlets, although I'm unsure if this is an actual outlet location.

I had the best overall experience at Francesca's! I usually shop online at Francesca's as there…read morehasn't been one close by, but as soon as I heard that there was a shop opening at the Outlets I had to make a trip! Walking into the store I was greeted not only by the friendly staff, but by all the sale signs! The whole store had promotions going on which made everything I was looking for much easier. I came in looking for a dress and left with so much more with still staying in budget. Dress shopping for a special occasion can be difficult but Kayla and the staff made it fun and enjoyable! They picked out many dresses for me to try and were very knowledgeable about their products and were attentive to my needs. I picked out not only a dress but accessories to match and I'm so excited to get to wear them all! I look forward to coming back and shopping at this location as well as seeing the wonderful staff.

Bought a suitcase here approximately 1 year ago. I used it twice before it broke. The handle…read morewill not go down. When I took it in to replace it they said they have a 30 day return policy. The Manager did not offer any apologies or solutions. Clearly there's a big difference between Nordstrom and The Rack. They've lost my business.

I had a really frustrating experience here tonight, totally not aligned with experiences at other…read moreNordstrom stores or Nordstrom Racks. While checking out, the cashier informed me that one of the pants I was purchasing was final sale and asked if I had tried it on. When I said no, he actually recommended that I do so before completing the purchase. I went back to the fitting room at 8:40 PM, and the store doesn't close until 9:00 PM. Two male employees were standing there talking, and when I asked if I could try something on, they told me the fitting rooms were already closed. I explained that it would be a quick try-on and that the item was final sale, but they still refused to open the fitting room. Closing the fitting rooms 20 minutes before the store closes--especially when customers are still actively checking out--is poor customer service. Don't call yourself Nordstrom Rack if you can't provide that level of service.

Awesome sales here and they actually have a decent amount of clothing in each size so you have…read moreoptions to pick from the salespeople are super nice and friendly we had a good time and the store is clean!

I always received the worst customer service from Randolph Mendoza in this location. He is rude to…read morecustomer, does not ask you for the rewards number, always in a bad mood. He needs more training on how to treat customers because he is the worst. Please be careful with this individual. Ann Taylor if you are reading this, please train this person.

Store was nice and clean. I think organization with sizes still need some work. Sad that they don't…read morehave enough of the sizes for the ladies who are a bit on the slim thick side. Otherwise, great experience at the store.

I am out shopping and found they had this in Gilroy. The selection was actually pretty nice and had…read moresome great deals. The ladies are very nice and helpful. I could have walked away with half the store. I did walk away with a lot more than I bargained for. On top of the great deals they also have military discount! So to see that I got a lot more than after that. In all take your time and sort through the clothes they have alot of great deals! I usally post a lot of photos I think I was too excited for this store to be in an outlet! On to my next adventure...

Yep, the reviews are correct. No greetings in any way. The workers are all just busy chatting…read morefrom beginning to end. BUT, this store does have a lot of inventory on boots. and they did a good job showcasing it.

The employees are rude as hell and definitely don't want to be there nor help anyone... From the…read morebeginning when we asked for help, she didn't even say yes sure or anything she looked at me and just started walking. Idk how they do their hiring but they definitely need to step their game up. At least fake it or find another job if you hate retail that much!!! this customer service isn't it. I'd rather shop online.

The fitting rooms are closed due to COVID but they are welcoming returns for everything as long as…read moreyou have your receipt! The store itself is still a bit packed & pretty messy but I think it's been like that for awhile. The visit wasn't as pleasant and COVID friendly but the workers were very nice!

I found this store while wondering around the mall. Was pleasantly surprised by the huge…read moreselections. Both mens and women's articles. I really liked the merchandise I found. Some really cute shirts. Checking out was quite easy. Very helpful staff

Great service and all around good prices. A lot of selection and the comfortability to find the…read moreperfect dress for the occasion with no stress. Will keep going no matter what others say!

*UNETHICAL PRACTICES* I went at 9 am to get quote for hemming of pants. Man told me cost was…read more10.00. Went in 1 hour later with pants and rude woman told me cost was $19. Clothing looks cheap and shoddy. PLEASE DO NOT PATRONIZE THIS UNETHICAL BUSINESS!!!

This store, as a part of the Gilroy Premium Outlets, is three to four times the size of the one…read morethat I favor at the Citadel Outlet in Commerce. Because of it's larger size, the selection of clothing here is outstanding. They had both clothes for the summer season as well as for the upcoming fall season on sale in August.