I had a Great experience at this Samsonite store in Gilroy, CA. I called first & was surprised to find out they actually send out your luggage for repair if needed. I thought I had to go through Samsonite directly. I had a great conversation with Araceli she walked me through the whole process. I drove over later and gave her my luggage that needed a telescopic handle replacement! It was smooth, easy & it definitely cost less than buying a whole new large hard-sided suitcase. When the item is fixed they ship it directly to my door Awesome!! Araceli provided me with the BEST customer service. Highly recommend this store for all your travel needs. read more

Noelle's Yelp Notebook 2014 I LOVE Samsonite! For my wedding (nearly four years ago) I put Samsonite luggage on our registry at Macy's and our generous family purchased the largest suitcase with wheels, two carry on luggage with wheels as well. I've passed this Samsonite location many times while shopping at the Gilroy outlets. I decided to come here this past weekend. Upon entering I was greeted by Chris. Chris was friendly and helpful from start to finish. He answered all my questions and concerns about different luggage pieces which made my shopping experience fast and efficient. The entire shop is well organized and clean. I was able to take a look at a few different pieces and decided on the Samsonite Outline Sphere 21 which is perfect for international travel carry on requirements. Great customer service and a wonderful selection is a winning combination. Looking forward to shopping here again in the near future! read more

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For a recent business trip, I was looking for new luggage. They had a good selection of items but the customer service was pushy and not very friendly. read more

Samsonite Outlet - Luggage Near Me - Gilroy, California

I bought two very stylish black with brown leather accents sets (four cases) some years ago with lifetime warranties. As with warranties, I tend to be dismissive because of past experiences. I called this morning to see I could get replacements; that's how much I love my cases. The representative told that Samsonite will repair and ship the cases back to me! I explained that I misplaced the warranties. Didn't matter. I love, love, love Samsonite. The company not only makes functional, stylish cases, but the company stands behind its word! read more

Horrible experience on Sunday afternoon 3/13/2011. My mom wanted to buy a new Samsonite suitcase. The staff there, esp. the petite long-hair female, had major attitude. No name tag either. She sits around and yells out answers when customer has a question. There was no motivation to sell. Took my mom across the street to another luggage outlet...and wow, what a huge difference in customer service. Was so happy to spend $ at this other place! AVOID This store! read more

I had some struggles with my Rimowa suitcase during my vacation because the combination of the lock didn't worked anymore. I drove to the outlet and the employees took over 2 hours to figure out the correct code - in the end they found out the code and I didn't had to destroy my suitcase. I was so thankful for their service and didn't even had to pay a dollar. What a great service!! read more

For some reason there are two Samonsite stores in the Premium Outlets. I visited both looking for a laptop roller bag that would fit a 17in laptop. I had to almost get physical with the help in one of the stores to get some help, and then got very little. They did have a bag, but it came without a trolley handle. What's with that? Went to the other Samsonite store - the sole clerk was really busy sorting the wallets, and ignoring the customers. May be she suffers from social anxiety. Onto the other, not Samsonite, luggage store -- excellent service, great product selection. Sales focus. Forget Samsonite. read more

This is a specific review for the salesman who helped me when purchasing two suitcases. He was very informative and not pushy, and when one suitcase was damaged during the very first flight, he took the time and effort to help me get a copy of my receipt (which I had unfortunately misplaced). Hopefully I can get the damaged suitcase repaired/replaced. Thanks for your help and good customer service! read more

Really poor attitude of the two ladies, giving wrong information rolling their eyes and very unhelpful. The owners need to address the poor customer service. read more

I originally bought a Travelon bag from the Samsonite store in the Great Mall, however, the bag's back zipper didn't make it pass one trip, so I contacted Travelon thru email and they got back to me saying I can take it back to the Samsonite store where I purchased it and exchange it for a new one or get my money back. I really loved the bag and its usage during my last trip to Italy.. that I really wanted to just exchange it for the same exact one. Unfortunately, the Great Mall was sold out on it. They tried to reach the Gilroy store to find out if they had it.. but got no answer on the phone. A few days later, I tried calling them myself. And, they did have the same exact bag..but only 2 more left. I asked if they could put one on hold for two days, until I picked it up. When I arrived, they had it tucked away and waiting for me. The exchange process went so smoothly. The asked for my bag, receipt, and I just had to fill out a small piece of paper with my name, address, and phone number. After that, I walked out with a newer version of my old bag. I loved it! So easy and pain free. Good job gals at Samsonite! read more