We used to be regulars at the TriCounty store, but moved a little too far away to continue. It was becoming a little too generic and free pie Wednesday went away for a while. Flash forward to this weekend. Stopped here on the way out of town. I gotta say, not a good decision. The prices have increased, not just with costs, but to the point of ridiculous. Why would I pay prices greater than Texas Roadhouse for Applebee's food? I didn't and I won't. Our server was adequate. The iced tea and rolls were good. My chicken was very bland. Sweet potatoes were tasty, but cold. The server didn't come back to our table until after it was really too late. We won't be back. At least when it's my turn to choose. read more

The ribeye was dry and more like just a sirloin. For $36, I expect a good ribeye. Everything was just OK except the service that was very good. The dinner rolls are always good. read more

We made reservations and as soon as we arrived they got our table ready. The food came out in a timely manor after we placed our order. We were a party of five and everything came out perfect. Our waiter didn't miss a beat and the manager even checked with us to make sure we were okay with everything. read more

Love this place! Due to Celiac's I always order the California Chicken Salad and it's the best one in town! Hubby's favorites are Chicken Tenders, Fish-n-chips and the fresh bread! It's a cosy place and the service is always great! It's a must for anyone with food allergies, the servers, cooks and management are very accommodating! Thank you! read more

Ordered so can't speak for the ambience and service, however the ribs were very juicy and delicious. The chicken tenders (3 pieces) were extremely juicy and fried well, crispy on the outside, but didn't give 5 stars because the tenders were extremely salty making them a little difficult to eat, even with the honey mustard sauce. The cheese wedges were pretty tasty as well. The portion size is great. read more

O'Charley's Restaurant & Bar - Ribs & Chicken Tenders - American Near Me - Florence, Kentucky

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Shocked by the lack of 5 star reviews for this location. We met family we hadn't seen for a while here and our party of 11 was seated promptly and the service was stellar. The food was well cooked and made it to the table hot. They sat us in a quiet part of the restaurant. Made it easy to talk and visit as long as we wanted. Our server was the best but I forgot to get his name. read more

Ordered with grub hub from here numerous times. Noted well packaged and careful attention to preparing delivery food. Have tried numerous dishes and have never been disappointed. Tasty food with thoughtful preparation. Will continue to order from here. Favs Steak, chicken salad, chicken parm, salmon, best side dishes their rolls, corn on the cob, salad Update April 2023 steak has been way overcooked but all good food otherwise read more

O'Charley's Restaurant & Bar - Balsamic Glazed Chicken - American Near Me - Florence, Kentucky

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Went for lunch 1/27/25 3 people. Have been going for the past 4 Mondays. One or 2 persons have been ordering the shrimp & grits which has been great until 1/27/25. On that date one person ordered the shrimp and grits, BUT got shrimp & over dry cornbread. NO GRITS! WTF! Talked to kitchen manager. He sent out a plain bowl of pasty like glue grits! Could have made snow balls & broke windows! They did comp the lunch, because wasn't going to pay. Another person ordered the meatloaf. Menu says tomato topping, YEA a cup of ketchup. Meatloaf was good, but the 2 sides were cold! Server was great and understanding. Kitchen manager & cook need to find another job. read more

We haven't eaten here in a very long time, and I was pleased at how good the food and service was. It has been remodeled since we were here last. We sat at the bar, the atmosphere was great, and very friendly people sitting at the bar. Barb was our bartender, and she made our experience a great one! She was very friendly and knowledgeable about the drinks, food, happy hour offerings, and current specials. We were there on National Beer Day, and they had select pints of beer for $1, WOW!! We got a free appetizer for downloading their app and becoming an O'Charley's O'Club member, and ordered the Spicy Jack Cheese Wedges with honey mustard for dipping. They were yummy! We each ordered a Smash Burger with fries and they were both delicious. We will definitely be back more often, especially to see Barb! She's a gem! read more

3 strikes and you are out. This establishment is hit and miss on the food, but it has the absolute worst service in the area surrounding the airport. They do not wipe down the tables between guests. On more than one occasion I have waited so long for a server to come by and take a drink order I have had to get up and walk out.One of the hosts is pretty much nonverbal. Doesn't greet or respond to anything you say. Sad, sad, sad. read more

Food was decent, but grease all over the tables (you know--that thin film that you can feel when you touch the table, even if it's been wiped off) and gnats were the order of the day. We couldn't enjoy the evening due to swatting away gnats constantly! Service was fantastic, and our server was quite attentive. But the greasy feel and gnats have turned us off completely to ever coming back. read more

Well, I knew if I reviewed places enough, there would be a negative that would have to come along. This one is unfortunately one of those. The star rating is for the food. Let me first say that the service was outstanding. And the ambiance was great with the bright lights and cleanliness of the place. Our server was attentive and, even though she was VERY busy, she still stayed on top of refills, needs, etc. Now, back to the food. My fiancée had the 12oz. Sirloin medium well with baked potato and potato soup. Yes, she overloaded on taters but oh well. Anyway, I had the new chicken tenders nachos. Well, the food comes out. The steak & soup, as well as my nachos, were cold. We HATE sending anything back (we have seen the movie "Waiting..." and we're traumatized) but the server saw our faces and came over to see what the issue was. She took our food back to just heat it up a little at our request. Then, when it came back, mine was perfect, but hers was still cold. Then she cut into it. It was almost mooing. It was nearly rare. So, trip number 2 back to the kitchen. When she brought it back, it wasn't much better but my fiancée ate it anyway because she was famished. This was a disappointing visit for sure. Usually O'Charley's is really good, but Florence struck out tonight. Boo. I hope they improve soon... read more

Conveniently located in Florence Ya'll very close to the I-75 Interstate entrance and exit ramp! Very clean restaurant, with delicious food and excellent service! The menu has lots of options to choose from! The yeast rolls and their special honey butter served before your meal are absolutely amazing and addictive! Their French fries and sweet potato fries are both excellent! The ribs and chicken tenders combo is a favorite in our family! The buffalo tenders with blue cheese are tasty! read more

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Poor service from front of restaurant- the manager is more interested in what she is buying at Lowe's rather than helping customers. Also seat to only fit their need not the customers read more

Waited all day to get dinner after getting off of flights. Chose the Florence KY location as they were open until 10. Mistake. One word sums it up...lousy. Lousy food, lousy atmosphere. The rolls tasted as if they were on day 2 and dry enough that the bite marks from my teeth remained. The baked potato soup was an oily yellow and looked as if it had been dumped from a bag, potatoes were translucent, and it tasted vey bland. My companion ordered a simple chicken salad that was very small and bleh. The ambiance was comparable to an old Bob Evan's or a big boy. Needs badly updated. Not sure how the company has allowed the Florence location to remain open or how the community has supported such a waste of money restaurant. I'm done with all Ocharleys locations after this waste of my time and money. Yuck. read more

Absolutely horrible service, food and filthy restaurant. The potato soup we all loved has even now been reduced to watered down CANNED cheese soup with a giant handful of FAKE bacon bits and 4 tiny diced potato pieces... no potatoes, no chopped green onion, no shredded cheese (no cheese at all) no bacon ( fake stuff =instant upset stomach nasty shit!) The "soup" was the ONLY thing that was served hot. Our server was too busy taking a very extended smoke break so our food ( we waited a good long while) came to us cold, with a side of strong cigarette smoke. We're giving our review to them on their guest feedback to corporate. read more

Went here for dinner with a small group. Getting seated was quick. They were busy, but not slamming. Those were the positives of the experience. Took about 10 minutes just to get our drinks which consisted of water. About 5 minutes later the 2 beers ordered finally arrived. Went downhill from there. About 30 minutes after placing our orders the side salads from 4 orders arrived. And we waited, and waited, and waited some more. A table that came in quite sometime after we were seated had ordered and received the food and we waited. Our orders were straight forward, not special orders. We were ready to get up, pay for the side salads and leave. Three in our party stopped our waitress and said "where is our food?" I'm going to check on that was her response. Several minutes passed. Finally the food was brought out and an explanation of "they were just putting it up when I got back there". This was an hour or more since we were seated. The food was warm not hot as if it just came off the grill and even the salad (meal) was warm. When the bills arrived there was a charge to on check for an appetizer that was ordered, but never received. Overall the experience was horrible and doubt we will ever visit this location again. read more

I rarely do a bad review and firmly believe in second chances but 'fool me twice- shame on me!' Do Not Order to go orders from this place! This is the second time we have done this and they don't get the order right, don't have it at the time you schedule an order ( over an hour late) and then barely apologize and certainly don't try to make it right. Those who were dining in and witnessed this were speaking up on how horrible le it was, too! I called in minutes after placing the scheduled online order to ensure it would be ready at the right time AND that they would keep the toppings on the side. When the order was wrong and I spoke with the manager ( 40 minutes past when it should have been ready), Yuri simply said the person I spoke to was long gone and they were really busy Nice! I just left the restaurant with a cold appetizer, warm salads and corrected entree... with a manager who took no responsibility because they were busy. read more

O'Charley's Restaurant & Bar - Cold food and a half-hearted apology - American Near Me - Florence, Kentucky

I stopped in for dinner early on a Saturday evening. Fortunately there was no wait and we got right in. After some deliberation I decided on the 16oz prime rib with loaded baked potato and rice pilaf. The prime rib had an excellent flavor and was very tender it was cooked almost perfect. Everything else also had a great flavor and my server was very efficient and took very good care of us. I will definitely be returning again for the prime rib dinner. Also the yeast rolls they serve are some of the best around. read more

O'Charley's Restaurant & Bar - American Near Me - Florence, Kentucky

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Ordered with grub hub from here numerous times. Noted well packaged and careful attention to preparing delivery food. Have tried numerous dishes and have never been disappointed. Tasty food with thoughtful preparation. Will continue to order from here. Favs Steak, chicken salad, chicken parm, salmon, best side dishes their rolls, corn on the cob, salads, fries. read more

Food was delicious. Tasty I would recommend it all the time my go to when in Fort Mitchell Kentucky. Pasta where do I begin amazing. The Blue Moon is my go to. The rolls I can't get enough of them.Prime rib is my dinner looks tasty. I can't wait to dig in I had a piece of it it was tasty I got it medium well. Yummy the drinks are on point mane I just don't want to leave. read more

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O'Charley's reminds me of a little nicer TGI Fridays, or a Ruby Tuesday's. The big difference is it doesn't have a day of the week in it's name. Food wise, the food is fine. Every table is served a basket of yeast rolls. The Cajun pasta is basically linguine noodles, tossed in alfredo sauce. To give it a more Cajun feel, bell peppers, onions, and tomatoes are added. Cayenne and cracked pepper is then sprinkled over the top. The chicken itself was a bit on the dry side. I also ordered a side of sweet potatoes. I did enjoy the purity of the sweet potatoes. I like that nothing was really added to them other than some cinnamon on top. It is appreciated that there is a healthy side dish other than steamed broccoli. On the flip side, brownie was very cake like to me. In a town that has so many great options for ice cream, it is noticeable when basic ice cream is used. O'Charley's is a chain so that's really not the local restaurant's fault. Nothing I crave, but if you are staying at one of the local hotels, and looking for a restaurant in walking distance, it is a fine option. Service is really where this O'Charley's shines. I was there as part of a group. I was impressed by how often we were checked on. My glass never fell below half full. The servers and hostess were warm, inviting, and attentive. read more

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A typical O'Charley's. We had very good service, and good food. The atmosphere... Kentucky still has smoking sections, so this isn't the restaurant's fault. But when we walked in, we were slammed with the stale stench. Seated in the non-smoking section, it was still unpleasant. I am so glad more places are banning smoking from restaurants, at least- the smell intrudes on the dining experience. Ah, well. The food was okay, and we didn't stick around. We had a small meal- Sweetie had a steak and mashed potatoes, the cowboy ribeye I believe. I had... well, I don't remember, so it must not have been particularly bad or good. Or maybe I was distracted by the smell. Anyway, worth a visit, but hold your nose. Again, not this place's fault, maybe it's true of most Kentucky restaurants. read more

Wow the quality of food here has dramatically gone down hill. The bread is rock hard. They got rid of free pie Wednesday and the servers are not pleasant at all. read more

I usually don't have the opportunity to rate chain restaurants so high, but this location hit the mark, 5*! The restaurant was clean, food was fantastic,and service was on point. We went on a FREE pie Wednesday (free with each entree) and had our two kids, so with each entree their food was FREE as well....Plus it was my son's birthday so he got a FREE pie too! I love good free food and am a regular at O'Charley's. I'm a huge fan of the chicken strips and typically dip it in the Nashville hot sauce (don't get it if you can't handle the heat). I went with the side Caesar salad this time to cut out carbs on the fries...it was impressed with the portion for a side salad. The customer service and friendliness from the workers certainly gave the southern hospitality vibe that I love. Toward the end of the meal things picked up with more customers but the staff handled the rush well and met our needs in a timely manner. Overall, I'm impressed and would recommend this location for families with kids or those that want a good meal! read more

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THANK YOU O'Charley's for honoring Veteran's Day by giving away a very delicious meal. I chose the Cowboy Sirloin with crispy onion on top of bacon smashed potatoes. The sirloin was perfect and the potatoes were amazing. And of course their MOUTH WATERING dinner rolls are always a highlight. Mmmm We've went to other places on Veteran's day but this was my favorite so far. I think more highly of them for supporting the troops too. The server was very friendly and went beyond to do a good job. We appreciated that. We look forward to going back and having the same meal again and at 9.99 it's a great deal. read more

Took a long time to get seated on a Sunday after church. There was empty tables but not enough servers I think. Our party had 8 people. Food was ok. Service was ok. I had the ultimate omelet. Those must have been 4 small eggs. Lots of ham and peppers and a generous amount of cheese. It was pretty good. read more

O'Charley's Restaurant & Bar - American Near Me - Florence, Kentucky

The hostess seated my party at the furthest table from the door. Both my parents have walkers. My mom gets her knee replaced in 2 days. When mom pointed out that she should have sat us in a table closer to the door, the hostess copped an attitude. She became very hostile with my mom, made a petulant face, and informed us that the we *had* to go to that table because that server was next and didn't have a closer table. I told the server the and she was lovely, and offered us a table closer to the door. She said the hosts were absolutely trained to put people with disabilities closer to the door. She was absolutely lovely and is the reason that they got 3 stars. read more

I hate that my first yelp review has to be so negative, but I felt pretty strongly about just how negative my experience here was. I used to come to this location in the early 2000s religiously, but moved out of state. I recently moved back and was excited to return. Unfortunately I will not be returning due to the staff. The hostess (didn't get her name) but she is brown-haired, in her late 40s to mid 50s w a pony tail. She seemed to be really bothered to be there. Maybe she's over worked... but still she was really gruff and kind of aggressive. She slid the pager at me without even saying anything and when I asked about how long it would be, she said "fifteen" and abruptly walked off...this would be unacceptable, even if they were slammed but the dining room was maybe a 3rd full if I'm being generous. The food arrived pretty late which would be fine if most everyrhing was'nt cold. When I brought it to the manager's attention (he was inl9ve his late 40s or so, bright blonde hair) he seemed pretty indifferent and asked "well what would u like me to do about it" I relpied "Well you're the mngr and I'm the guest so however you would like to handle this, I will be fine with. I just wanted to bring it to your attn." He offered me free dessert...I told him to keep the pie. I just won't be coming back. He said have a good one and walked off. read more

Used to be a regular go-to. But disappointing since Covid and apparently not as well managed now. Only the nearby Applebees has had a sadder story of failure. Wait staff issues... [Restauranteurs: you can't pay $2.13 plus tips and get quality help anymore and I'll bet my dinner that's what is hurting the morale and service here.] Sunday afternoons during the Christmas shopping season used to pack this place. The bar used to hop during a Bengals game. Not today... one guy in the bar. Lots of open tables. They have enough staff, just inattentive and not the quality of servers they used to employ. Food is okay. Average price $15 per meal plus beverage. But you get their famous yeast rolls... they're also not as good as they used to be... The polish has worn off. Time to wax it up again! read more

This is not the best o'charley's! Sorry Guys.. not sure what went wrong but my chips were cold and your resturant has a funny (bad) smell? read more

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This restaurant is very good! The service is a bit slow, but nothing too drastic. I ordered the Nashville Hot Chicken sandwich without coleslaw and pickles. The chicken was cooked to absolute perfection. Definitely will be back! read more

O'Charley's Restaurant & Bar - American Near Me - Florence, Kentucky

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I have had my credit card go missing 2 times. Ironically, when I called the restaurant to ask if it was found, they had me describe my card! Wait, how many credit cards are lost in that place that they need to know what mine looked like! Watch your cards! Once was an accident, twice is suspicious! read more

My hubby has a craving for burgers- he had a good experience with burgers at this restaurant before that's why we went back. There was a 15 min wait for us to be seated, the hostess seemed polite, friendly and appropriate. Once we were seated, our waiter came right away to get our drink orders, he came back with our glasses of water and a basket of bread and butter. For drinks I ordered pain chiller punch- it was delicious, but very sweet to my liking. For our entree my husband ordered the bacon Cheeseburger with onion and it comes with a side of fries. For me, I ordered the whiskey chicken pasta. The wait for our dinner was a little longer than expected, I think we waited for at least 20-30 min, which I don't mind because we were too busy chatting anyway. However, when our food arrived my husband's fries were cold and the burger just a tad warm. He does not want to ask our waiter to warm it up or order new fries so he settled. My entree on the other was the right temperature- not so hot, but warm enough to my liking. It was new for my tastebuds, but eventually I was able to enjoy it. It was delicious and there's plenty of leftovers for lunch tomorrow. read more

O'Charley's Restaurant & Bar - Whiskey Chicken Pasta - American Near Me - Florence, Kentucky

Had the pecan chicken salad, was very hard to cut and chew, like the chicken was in oven to long, also it wasn't hot, the service was great, free pie Wednesday was good read more

It's a bit hard to fairly rate my family's experience at O' Charley's today. The food was tasty once we finally got it, but it was incredibly slow. Some of that was to be expected. We were a group of 12 and that never bodes well for speed. We arrived at 3pm, though, and that should have been a slower time of day. By the time our food arrived, it was after 4pm. We were talking and having a good enough time, but no matter what the issue is, that is unacceptably slow service. Again, the food was good, but then our bill was all jacked up too. Signs everywhere said, 'Kids Eat Free', but our tab charged us for all of them. Once I said something to the waitress, she fixed it, but I shouldn't have to do that. So based on the time and the bill issue, I likely won't be back...too many other places that can make the dining experience a better one. read more

We were in town on business & decided to order in. We love Ocharleys so we decided to order from there! The food was soggy, no option to order ketchup and they did not include it with the fries! For $18 you only get 4 VERY TINY CHICKEN TENDERS! REALLY??? That is RIDICULOUS! The broccoli was the ONLY thing worth while. SO SAD! This Ocharleys is not what it used to be! Very dissatisfied and may not ever order or visit next month! read more

So far not so good. The attitude from the girl at the hostess stand makes me want to turn around & go somewhere I feel liked. First her eye rolling when I asked a question was ENOUGH. Then when I tried to explain what was on O'Charlies web site she rolled her eyes again. All I want now is to spend our gift very& leave. If I had the option I'd mc a half star I would read more

Just not great. Took my mom and kids yesterday for lunch. 3 of us got the rolls, soup, and salad (unlimited). Sat with empty basket of rolls for a long time before being asked if we wanted more. We love soup and both and potatoe and chicken harvest soup tasted horrible (the only way I can describe is it smelled like a wing of an old person home where the patients have c-diff. Service was not great, my daughter spilled her drink and instead of helping us clean it up she just threw more napkins at us (wasn't that busy). Won't be back, only reason for 2 stars is they have darn good rolls. read more

We ate at the bar today. Food, drinks & service were good. good social distancing everywhere. Entire staff wore masks except for one server who wore his on his chin. This guy had no clue and considering current KY guidelines he should not be in the work place. His description: white male, 20's, beard. He carried trays of food on his shoulder with the tray of food by his uncovered mouth and nose and took several food orders from seated customers while not properly masked. What's worse, a manager, with a mask on, followed him to a table with another tray of food and had to see this server's behavior. We are both in our 60's. In this day of Covid 19, this is just not acceptable from a major restaurant. read more