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Salem, OR

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NW Sewer & drain

5.0 (2 reviews)
Open • Open 24 hours

Services - NW Sewer & drain

Plumbing inspection

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4 years ago

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Alex R.

Thanl you so much for leaving a kind 5 star review!

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4 years ago

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Mr. Rooter Plumbing of Salem, OR

Mr. Rooter Plumbing of Salem, OR

(58 reviews)

I reached out on Saturday and got a quick response from Jessica saying they could come that day but…read moremy weekend was already busy. Jessica let me know that was no problem, they could send someone out Monday morning. She wasn't sure what time, possibly between 10 and 11 but they would call me before arriving. I missed the call from Nicole while in the shower, but she followed up by a text to make sure I knew Jonathan would be here within 35 minutes. I love this attention to customer service. Jonathan showed up as scheduled and took a look at my water heater and assessed what my issue was which was low water pressure at the kitchen faucet and he informed me that I did not need a new water heater, which was a big relief. Jonathan is the one that helped me with my hose bib and just as last time he was very friendly and knowledgeable. He identified the issue as likely some buildup in the line at the kitchen faucet. He was able to back-flush the line and found a small chunk of rust from my lovely steel pipes. It had gotten stuck and caused sediment buildup. Water pressure restored, no water heater replacement needed (phew) and I am back in business! I love their cost structure because it's not by the hour. It's by the job and what they do, etc. and I find that to be extremely reasonable. Their combined affordability, personable employees and exceptional customer service, is why I keep coming back to them. I highly recommend them! Thanks Jessica, Nicole and Jonathan!

I agreed for them to clear my drainage pipes from my gutters to the street for $800 for two…read moreseparate pipes. They spent 2 minutes on one pipe said it was blocked and couldn't clear the pipe. They charged me $700 to clean one pipe. They took off $100. They only did half a job When I complained they said they had to "buy and maintain the camera and equipment." They only did HALF of the job. Why should I pay nearly the full amount agreed to when they only did half the job?!

RJS Plumbing - The plumbing for our existing shower was not installed properly so our new shower wouldn't fit. Bree removed old pipes and routed new ones!

RJS Plumbing

(1 review)

I spoke with Bree this morning who said she might be able to come to my property today to look at a…read morepipe leak under the house, for a $100 fee. I appreciated that she might make it a same day appointment but the problem was not urgent. When she arrived, she quoted me: Option 1: $592 to do a "4-5 year (spot) fix" on the pipe ("one hour" of work) plus the $100 fee for a total of $692. Option 2: Replace the whole pipe (15 feet to each joint, "all day" job) for $817 total. I chose Option 1. Then she called and said the pipe was leaking on both ends, so I had to do option 2. Then she called me again and said when she was replacing the pipe, another pipe broke (another 15 foot section) and the new estimate was $2326! I was shocked. So she said, she could "cap the one that broke but you won't be able to use that sink." With no choice given the situation she described, I agreed to the repair... however, in THREE hours, she said the job was done. Given her original explanation of a full days work for 1 pipe, I expected 2 days of work for the 2 pipes. She clearly misled me about the scope of work. As much as I would like to support a young, woman plumber (having been a woman business owner myself), I can only tell you that you should steer clear of this business or expect to be taken advantage of, just like I was. She has only had her plumbers license for 2 months- hope she learns that misleading and misrepresenting her services will not lead to a successful long-term business.

From the owner: Closed hair salon,.read more

NW Sewer & drain - plumbing - Updated October 2026

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