We had an semi-emergency event, were plugged up and couldn't drain out. They dispatched someone that very same day. The technician that came was awesome. He arrived within an hour and a half. He was very knowledgeable and did not mess around. We initially thought we needed a pump, but turns out the line was clogged. He worked until he figured out the problem, then made sure we he knew exactly what we wanted, telling us all options possible. We had him fix the issue, which he did quickly and efficiently. It works awesomely now. Thank you A&B and the tech that came out to Cover St NE Albany. read more

Amazing service. Called at 4:30 and they were out at 8am the next morning to pump our septic tank and unclog 3 lines. Thank you for your prompt service. The women in the office are very happy to have their toilet back, and the shop guys are happy it doesn't smell like poo anymore! Double J Trailers read more

I had an issue with my ATI system and Timothy B and Jordan R came out to repair the cause. What a great team. Very professional, knowledgeable, and efficient. They even took photos and video of the problem and fixes which they showed me prior to their departure. I have had A&B on contract for 11 years now. They have always been professional, fair, and prompt when there is an issue. I very much recommend using their services. read more

Outstanding people - outstanding service. Efficient, know their stuff, always pleasant, and on-time. How lucky we are to have these guys service our septic? They are gems with my ongoing paperwork questions around my short term rental requirements and really know the ins & outs of what is required. I've never had an urgent septic issue but based on my experience to date (4+ years) they would be great at that too. More than worth the price I pay. read more

Excellent service experience. Timothy B. was very thorough and knowledgeable and did a professional job, explaining things as he went. I have alot of confidence in this company and plan to continue using their services. read more

Exceptional septic service, friendly people and outstanding service! They are our only go to for issues with our septic. They provided a reasonable bid and even saved us money off of it because of the timely service. Want to personally thank the line techs Timothy and Justin for their kindness, timeliness and professionalism. We highly recommend them. read more

A and B Septic came through for us 100% when our original septic company couldn't seem to find the time to return our phone calls. Magnum immediately understood our urgency and sent Leviticus the next morning to resolve some critical documentation information for the city. They were both professional, very nice and extremely patient with us. They came through and saved the day. I don't write reviews very often but this experience with A and B Septic was stellar. Thank you. read more

Had a problem with billing and A&B management resolved the issue fast and professionally. They have retained and made a loyal customer by their fast response. read more

When my sand filter septic system stopped pumping, I called several repair firms who all had long wait times which would mean we were without a sewer system in our house. A&B came out the first business day and got the tanks pumped, cleaned, system replaced in a most efficient and professional manner. The vehicles were new and spotless and the crew were very enjoyable to work with. I couldn't be more pleased and recommend them very highly. read more

We recently had A& B come out and pump our tank and the guys were great and a fair price. However this was not our only problem . the tech's were fast and knowledgeable but we needed drain field work done. Just because you have an emergency don't be afraid to question any charges you feel are out of line, we didn't and later I contacted the office and I always give a credit along with a complaint. I want to thank A& B Septic for making what we felt was an over charge , right. A lot of blame must be placed on the situation we are all in now with this Virus. Business's are having to scatter their worker and office help all over and then try to keep good communication going. Thank you again. read more

Purchasing a home as retiring from down south and wanted inspections done on the house and septic system. At the recommendation of my real estate agent, made an appointment with A&B to check both the septic tank and drain field as I wanted no surprises when making the home purchase and moving in. They came out in short order, pumped the tank, did the inspections and sent me a report right away. There was an issue with the tank pump switch which had been damaged previously by another septic tank pumping company and never been correctly repaired leading to loose wires and leakage into the housing. Moving up from the San Francisco Bay area, had enough dealing with large companies and was looking forward to dealing with a local business that I could establish a long term relationship with. Every time I called, was treated on the phone like I was talking to my next door neighbor. I asked if they could do the repair and they said yes, will send out a bid. I received it in email as am still in California. My better half which is already up there, was to meet them out at the house. They called and showed up right on time. the technician was very informative, explained the function of the whole system, showed her exactly what he was doing, and made her feel very confident that he was honest and good to work with. The bill was right at the bid price and since I felt good about the quality of work and the technician, signed up for annual maintenance so that they would come out every year, pump the tank, check and maintain the hardware and keep the system in good repair. This is exactly what I hoped to find in all me dealings with businesses. I like to keep my money at a local level, like to have someone to call I can have faith in, and know that when getting advice on something, it is based on a long term relationship and not grab all the money today and we will never be back. Thanks A&B for making me feel comfortable about this part of my home purchase. read more

Fast response time and great service. I would highly recommend this company.

Pumped the tank today 10/12/17. The tech was able to answer all questions and went out of his way to find info to any of my crazy questions he may not have fully know. All in all, the were communicative, on time, and fair price. I would definitely use them again. read more

Don't hire if you are need of repair on septic. All they are capable of is testing it. They falsely advertise that they are a septic contractor and that they repair your septic COMPLETELY. If they do pretend to fix something on the septic it doesn't work it falls apart and they won't make it right. All they do right is pump your septic and rent you a porta potty under a different name. That's all they are good for. read more

We were very happy with the servicing at our property, but when we sold our property and the septic contract was not included in the real estate transaction we tried to pursue a refund for the substantial amount of unused time remaining on the contract. The staff first refused to refund our money. We pushed, because it was not published in their materials that they do not offer refunds. The office manager called my husband rude. She also said, most people are nice and pass the contract to the new owners implying my husband was not a nice person for trying to recover hundreds of dollars for the 3/4 of the contract left. We are expecting a refund in 30 days. It was not the amount we calculated due to the fact they created additional unpublished fees for services. Where is the transparency and customer service nowadays? read more