Brian was great, he inspected my mom's house, made quality repairs and made sure she is safe. The…read morevalue was reasonable for the amount of work and Brian took the time to explain the issues and offered a variety of solutions. I would recommend them and find them trustworthy and professional. Another thing they did was send a little bio about the technician that was coming--I found this to be very proactive and set the tone for a great service call. Thank you!

Quick, reasonable, and knew his stuff. AC has froze up, but didn't just unfreeze it, serviced…read morewhole system.

Zachary was great , knows his work and done it well, I had an old 30 years water heater and he came…read morecheck it out and came back with a similar water heater now I am saving on electricity, he came the same day I call and took couple hours and done plus he haul away the old one, I would recommend EZ Flow any day, great work and fast, thanks again for your service.

Auto responded quickly to inquiry here on yelp. Even had a convenient book a consultation tool…read moreright here. Booked the appt. Made sure I was home during the appointment time. No show. No call the day of or before, despite it showing and stating the appointment was booked. My advice: dont use so many technology advertising/booking tools if your business doesnt have the capacity to integrate them into your schedule properly. People will use booking tools you provide and expect them to be honored the same as a booking over the phone.

Had a great experience with him!! Needed a day of quick fix and he knew exactly what to do and we…read moredidn't feel overcharged. Very friendly and confident in what he does, in the best way. Not cocky just he knows his stuff.

Plummer was running a little late but called and let me know earlier jobs took longer than…read moreexpected, so good communication. Plummer was friendly and knowledgeable We had a problem turning water on after new water heater installed. Plummer came back to fix it right away (we should have checked it before he left but he should have too). Work was reasonably priced and bid was accurat.

I am so grateful I found the Water Heater Doctor on Yelp! When we bought a house in Vernonia one of…read moreour biggest challenges was finding vendors willing to drive out there, but not only were they willing to make the drive, they were also SO helpful and communicative and very well-priced. Now when we move into our new house we'll have hot water and a safely installed system! They're awesome!

Water Heater Doctor for the win! Water heater broke at 10am, Charlie was incredibly professional…read moreand honest, and he answered every question I had, as quickly as I asked. John arrived, a good dude, he replaced water heater in an efficient manner and we had hot water again, by 4pm! I highly recommend Water Heater Doctor, other bids rolled in throughout the day and all were much higher, Charlie and John are a great team, you won't regret hiring them!!!!

Bruce is always friendly and he loves doing plumbing work. He has been teaching and mentoring…read moreplumbers for years. I had a stopped-up toilet, three sinks that were slow draining and two faucets that were getting worse drips. In two hours he got them all repaired using the simple but effective techniques he's learned from long experience. No taking apart pipes or replacing anything except a few small parts in the leaky faucets. He does quality work. Above all, his costs are reasonable. I highly recommend his service. M. Anderson

I'm so glad I finally found a great plumbing company! I had a leaking toilet, and Bruce fixed it…read morequickly and efficiently and at a reasonable price. He was also very personable and knowledgeable and answered all my questions. If I have any more plumbing problems, I'll be sure to call Cherry City.

Good work the last two jobs went well fair priced and able to tackle on my different jobs will be…read moreusing them in the future.

Always responsive, knowledgeable, efficient. All my plumbing needs from installing toilets,…read moredishwashers, water heaters have been done by them. Highly recommend! Great team.

Very friendly, on time, and had the part needed to fix our bath tub / shower faucet. In and out…read morejust under 45-minutes. The price was better then expected. We will use Up The Creek again.

Our water heater went out. They were there in 2 days. Had it fixed that day. Talked us through the…read moreprocess and brought everything up to code. All with a great attitude.

I reached out on Saturday and got a quick response from Jessica saying they could come that day but…read moremy weekend was already busy. Jessica let me know that was no problem, they could send someone out Monday morning. She wasn't sure what time, possibly between 10 and 11 but they would call me before arriving. I missed the call from Nicole while in the shower, but she followed up by a text to make sure I knew Jonathan would be here within 35 minutes. I love this attention to customer service. Jonathan showed up as scheduled and took a look at my water heater and assessed what my issue was which was low water pressure at the kitchen faucet and he informed me that I did not need a new water heater, which was a big relief. Jonathan is the one that helped me with my hose bib and just as last time he was very friendly and knowledgeable. He identified the issue as likely some buildup in the line at the kitchen faucet. He was able to back-flush the line and found a small chunk of rust from my lovely steel pipes. It had gotten stuck and caused sediment buildup. Water pressure restored, no water heater replacement needed (phew) and I am back in business! I love their cost structure because it's not by the hour. It's by the job and what they do, etc. and I find that to be extremely reasonable. Their combined affordability, personable employees and exceptional customer service, is why I keep coming back to them. I highly recommend them! Thanks Jessica, Nicole and Jonathan!

Dear Jeremiah W…read more Please explain why the costs for "drive time" and "warranty" were not disclosed before the service was booked, yet were added to the final bill. Mr. Rooter advertises flat-rate pricing rather than hourly charges; if that is truly the case and prices are not determined arbitrarily, why are your flat-rate prices not available anywhere online? Additionally, your technician serviced an elderly woman's home and charged an excessive amount for the work performed. This is deeply concerning. Shame on your business for engaging in such practices.

I had a clogged bathroom sink. I you tubed how to unclog and I was successful at unclogging but…read morecould not get all the fixtures back together correctly. So I called A1 and they came out within 2 hours of phone call. They sold me some Bio clean to keep my drains clean and put my fixtures back on properly for no charge. I now have a new plumber! Thank you A1

From start to finish very professional business. We had Carl and Jonas come out and install a…read moretankless water heater. They worked quickly and kept me informed throughout the whole process. They stayed and answered all of our questions which I really appreciated. When it was all said and done they were within 100.00 of the estimate. I will definitely use them for future jobs.

I'm writing this review to warn others about the high pricing practice experienced…read more While the work performed was technically satisfactory, I was unhappy with the exorbitant amount charged. Had I not had a time constraint, I would have gone with another company. If you are considering Roto-Rooter, I strongly urge you to get multiple quotes first.

If I could give zero stars, I would. Absolutely horrific. Ask for unclog a pipe and ended up with a…read moregiant bill for remediation when I did not ask or approve the extra work. And the pricing was outrageous! Very dishonest and have zero professionalism. RUN!! You're better off you-tubing and DIYing something than hiring these guys. Unbelievable at how unprofessional. You see the adds and hear the commercials, they have to be talking about a different outfit. Unless the price gouging is what pays for the ads. And insanely rude. I think that is what I'm the most blown away about it how rude and dishonest Andrew is.