Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

Dont do it. their over insulated spa overheats(109 then shuts down) all summer. my heater is…read moredisabled. I'm told the pumps run hot and the walls are well insulated...Does anybody else see a problem with this in Arizona?? maybe for sub zero weather. Cant use it 6 months out of the year. Ordered a chiller (Cuz we all want to pay extra elctricity because their product doesnt work.?? ) 2 chillers later, leaking water, throwing breaker...no fix in sight. Of course they wont give me my money back. Dont get scammed, look elsewhere!

I went there months ago to have my pool water tested. The older man at the counter who did the test…read morewas extremely rude. I was second in line and the guy in front of me told him to take care of me first since I only had water to test and he was going to be longer because he had several questions. The older man told him he was not going to take care of me since he was first. Didn't seem to care about customer service. I waited over 20 minutes for something that took 5 minutes ti complete. I haven't been there since and will never return. I go to another Leslie's pool business on Bell and 35th avenue who really take care of their customers.

I have been buying my chemicals at Leslie's for many many years. When my DE filter needed to be…read morereplaced I called them. As I remember that went okay. Now we are having some issues with our filter so I again called Leslie's. The person I spoke to on the phone did not have English as her first language. However she was nice. I was offered two time slots-8-12 or 12-5. I chose 12-5 as I work mornings. She said the technician would call 15 minutes out to let me know when he was on his way. Bright and early (about 9:00 am) I receive a text from the 800 number stating the technician was on his way. I immediately responded because I was not home. A few minutes later he arrived at my home. I could see him on my Ring Doorbell. I called again I spoke with a person with a very strong accent who insisted my appointment was set for 12-5. I asked her to change it. She said she would and would call me back to confirm they could still come today. After an hour passed without a return call I called again. Another person with a strong foreign accent said there was no record of my previous call. She promised to follow through and she did. The technician didn't call this morning or this afternoon either. He just showed up. The technician was obviously overworked. Between complaints he said things like "This pool hasn't be backwashed in a long time" and the core is really old (1 year). Leslie's has my water and purchase records to prove my position the water has been balanced and I have maintained the chemicals and water balance. It went downhill from there. Everyone should know LESLIES CUSTOMER SERVICE IS OUT OF THE US--That is why the accent is so strong. I believe it is in China or a similar Asian country. None of this is what I expected from Leslie's. I won't be using there Service again.

Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

Cody and Kennden (our service guy) are fabulous. Cody has worked with me thru some complicated…read morerepairs toour 21 year old pool. looks as good as new and works like new. Kennden always looks for my old dog, who comes prancing like he is a puppy to see Kennden. Cody gaave me some very helpful advice on pool repairs that they don't do, including suggesting reputuable companies and looking at repairs they recommended. Fabulous!!!!!!!

We just had our first exposure , with All Star Pool, and their technician, James. He was…read moreknowledgeable, checked everything out , on our pool equipment and made assessments as to what was needed to fix our pool. Now we have to wait until the next date when the assessments are to be fixed. However, our first impressions, of Jimmy and All Star are fantastic. Keep watching.... Ron H-Goodyear

Technician hired by Choice Home Warranty assumed that rodent poop from years past was the reason my…read morepool heater stopped working two weeks earlier. Too bad because had he not wrote that in the rport (and since parts weren't available due to heater age), I was prepared to get a new replacement heater from All Star via Choice Warranty.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

A sales flyer from NPS shows up in my mailbox last week. It lists all the stuff I need to get my…read morepool ready for summer and some of it is 50% off! I got a skimmer attachment, a vacuum head, and a chlorine floater for about $30 total so I'd say the prices were very reasonable. The store was easy to navigate and I got help from one of the store's staff just before I had to ask for it. They packed up a few free items for me just for stopping in. I'll stick with NPS over the nearby competitors because I had a very good shopping experience here.

We have just moved to Az from Hawaii and purchased a new home,…read more Our neighbors have pool master floting chairs sku 70742. My wife said that she wanted 2 chairs for our pool, so I went online and was directed to your company. I called your store and was greeted by a gentleman named Nathan. He was so professional and very friendly. I asked him about the chairs and he asked me if he could check to see if they were in stock and call me back in a few minutes. I said absolutely, wondering if and when that would happen. I was so delighted that with in 5 minutes he called an apologizedfor the delay. He stated that he only had one in stock and would check how long it would take to get another. Again he asked me if he could call me back as the store was busy and he wanted to make sure that he could get a second chair as they normally only had one in stock. He called me back in 20 minutes and said that the store on Bell had 2 chairs in stock. As it turned out the Bell St. is closer. Having worked in retail for 45 years, I loved having employees like Nathan. Lucky for you that I retired and my former company doesn't have a store here as I would of tried to recruit him.

I have done business with Arizona Pool Stuff for a number of years. They have taken great care of…read moremy pool. They have never tried to upsell. They have been great to work with. Thank you especially to Paul in the store and Sal who comes and cleans my pool. A job well done by both. New owner Randy has also been great to work with.

I have been a customer to this location for over 20 years…read more The previous owner even installed my original pump. I purchased a refurbished motor for my pool. The motor stopped working in less a week, so I took it back in to the store and was talked to like a child by Paul, because I did the work myself and had questions. Paul specifically was always helpful in the past, but lately however he seems to hate his job and is passive aggressive/rude to customers. Randy is no better as he seems to be running on a short fuse and annoyed by questions we as customers have. Overall this location has changed to the point that as of today this was my last day as a customer. I just asked for a refund and will find another location to find another motor. I think businesses forget customers have other choices and do not have to be treated with disrespect like this.