When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

This weekend we decided it was time to splurge on ourselves for a change and purchase a hot tub to…read moreenjoy during the cooler season. After doing some research and visiting several stores, we ended the day at Sunset spas. We met with Mitch and immediately felt at ease and not pressured to take advantage of their Black Friday sales. It was at that point we knew we found the right place. The process was easy and seamless! We can't wait for delivery of our new spa and look forward to enjoying it for many years to come.

I know this is long but it may help you when it comes to making the right decision on your…read morepurchase. I've tried to work this out with Sunset Spa, but they have decided to ignore all my emails and calls, including Dave Rempfer the owner of Sunset Spa. NOTE: The ROC of Arizona has no licensed on file for Sunset Spa to perform work on Spa's. This is what the ROC of AZ told me, so now I am having that investigated by the ROC. Before they work on your spa ask for their license number. Also, get it in writing from them that they will provide you service, if you need it after your warranty runs out. Do not take their word for it (see attached email where they advised not servicing out of warranty spas). The company was okay until they damaged my spa after doing a repair on it and refuse to correct it. They want me to clean up the damage or pay them to do the work. I tried to work this out with Matt from the Goodyear Store who referred me to Sunset Spa's Customer Service Team, who refused to take ownership of what they did to my spa, instead they state its Water Chemistry that caused the issue. I've been using the same water for 5 years. The issue is they came out and did a repair that I brought to their attention 2 years ago when I was under warranty. They kept giving me chemicals and telling me to try this, than finally they took ownership of the issue and sent a tech to fix it. This tech used a Blue Glue Adhesive in the repair process, which was huge because after 2 years the problem kept getting worse. After the repair was done the spa had several leaks, which I took video of but cannot attach here. They sent the tech back out, she repaired the leak with a Blue substance. A couple days later my spa has blue particles all over the place that are coming out from the jets and then I felt the inside of the spa and 100% of the spa include inside and outside of all the jets with something that feels like a low grade sandpaper, however per another company I was told its the adhesive they used and that she filled it immediately after repairing it. Since no one would respond I then went into the store in Goodyear and Asked Matt if I could speak to Dave the owner. Matt refused to give me any contact for Dave and said he would have Dave call me. I forwarded all my correspondence on this matter to Matt's email address and told Matt Please have him call me asap. No contact from Dave, so I reported them to the BBB at https://www.bbb.org/us/az Finally Dave Calls me, but its not to fix what they did, I don't even think Dave truly realizes that this is a real problem from the repair. All Dave would say to me over and over again "You reported me to the BBB. . OMG" over and over. When I realize his call was not to help me but to beat me up, I said "Yes Dave. What did you expect me to do? No one would return my call or emails. My spa has damage from the repair you all did". However, all Dave could say was, "I'm going to sue you in Small Claims Court". I then told Dave, "you cannot sue the truth. I have proof". Dave than said "I don't care I'm responding to this BBB notice and writing it off as a loss". I am just shocked at how closed off he was to "we have an issue here". Their OWN Customer Service team (see email screenshot) told me to use Not 1 but 2 FULL BOTTLES of PH DOWN and to wait 2 days before draining it, cleaning it and refilling it. They state in their email to expect Blue Flaking. If you look up what PH DOWN is used for, PH DOWN is used to remove Glue Adhesive and if you look up what color the adhesive is that Spa Companies use, It's BLUE. So, Sunset Spa is 100% telling me how to remove the glue that was used in the repair process, BUT than telling me the Water that I've been using in this SPA for 5 years with NEVER having an issue with is the problem. I am shocked at how closed minded Dave is on this issue. This is the Truth. My problem with me doing the work and not them is that PH DOWN Removes Glue, so if they used the wrong stuff to put all the plumbing/piping back together on my spa than what happens if I do the work and it leaks because PH DOWN soaked for 2 days dissolving it. Just beware. If Dave wants to rethink this and have a civil conversation as opposed to yelling at me for reporting to the BBB and threaten to sue me over the truth, than I'm open to it, but if he can't see the problem and own it, well we will not get anywhere. Very sad it came to this. Just know if you have an issue and if the company will not work with you, you can report to the BBB at: https://www.bbb.org/us/az Also the Attorney Generals Office at: https://www.azag.gov/ to file a consumer complaint. I am shocked that Dave decided to bully and threaten me with Small Claims Court, but you can't sue the Truth. The truth is on my side and my spa in its current condition is the proof.

I went there months ago to have my pool water tested. The older man at the counter who did the test…read morewas extremely rude. I was second in line and the guy in front of me told him to take care of me first since I only had water to test and he was going to be longer because he had several questions. The older man told him he was not going to take care of me since he was first. Didn't seem to care about customer service. I waited over 20 minutes for something that took 5 minutes ti complete. I haven't been there since and will never return. I go to another Leslie's pool business on Bell and 35th avenue who really take care of their customers.

I have been buying my chemicals at Leslie's for many many years. When my DE filter needed to be…read morereplaced I called them. As I remember that went okay. Now we are having some issues with our filter so I again called Leslie's. The person I spoke to on the phone did not have English as her first language. However she was nice. I was offered two time slots-8-12 or 12-5. I chose 12-5 as I work mornings. She said the technician would call 15 minutes out to let me know when he was on his way. Bright and early (about 9:00 am) I receive a text from the 800 number stating the technician was on his way. I immediately responded because I was not home. A few minutes later he arrived at my home. I could see him on my Ring Doorbell. I called again I spoke with a person with a very strong accent who insisted my appointment was set for 12-5. I asked her to change it. She said she would and would call me back to confirm they could still come today. After an hour passed without a return call I called again. Another person with a strong foreign accent said there was no record of my previous call. She promised to follow through and she did. The technician didn't call this morning or this afternoon either. He just showed up. The technician was obviously overworked. Between complaints he said things like "This pool hasn't be backwashed in a long time" and the core is really old (1 year). Leslie's has my water and purchase records to prove my position the water has been balanced and I have maintained the chemicals and water balance. It went downhill from there. Everyone should know LESLIES CUSTOMER SERVICE IS OUT OF THE US--That is why the accent is so strong. I believe it is in China or a similar Asian country. None of this is what I expected from Leslie's. I won't be using there Service again.

I have an older pool which came with the house. Have had several major problems, all of which were…read morehandled well and quickly by Desert Diamond. Have used this company for over two years, and they are always quick to repond to my problems. Cody is always available for suggestions, advice or helping with whatever is wrong, and how it can be remedied. Good company, best I've had over about 20 years of needing pool service. Daniel is the person who has kept my pool in good condition, along with Omar.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.

We just had our first exposure , with All Star Pool, and their technician, James. He was…read moreknowledgeable, checked everything out , on our pool equipment and made assessments as to what was needed to fix our pool. Now we have to wait until the next date when the assessments are to be fixed. However, our first impressions, of Jimmy and All Star are fantastic. Keep watching.... Ron H-Goodyear

In April 2025, I contacted Choice home warranty for a leak in my pool pump. All Star Pools was the…read morecontractor, James came out to the house took his pictures, collected his deductible and sent his report to the insurance company. This interaction was great, the insurance company approved the fix and the job was completed. Fast forward to June 22, 2025. The exact thing that was fixed in april was broken again. I texted the owner of All Star Pools and he told me to make another claim. I was not going to be present when he arrived to evaluate and photograph the new leak. I provided his office my credit card number to pay the co pay. When he arrived my husband was actually home and James stated to him that something must have hit the pipe for it to crack and break like that. James stated he needed the service call fee in cash. He took his pictures and submitted another claim. Please note that my pool pump is behind cement and gated off, there is no way anything could or would have hit that pipe. Needless to say my claim was denied due to the damage not being "normal wear and tear". I had another company come out and fix the problem and they stated who ever completed this took a short cut and the pipe coming out of the connector was not level putting pressure on the connector and that is why it cracked in less then 2 months. I requested both sets of photo's that were taken by the owner on 3 separate occasions (the ones he submitted to Choice home warranty) and no response. My guess is he does not want me to have the pictures due to the fact he knows he did me dirty. James I do not feel that you are a decent man with any kind or morals or ethics and will never use your services again. As for Choice home warranty, they need to drop you like a bad habit.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

A sales flyer from NPS shows up in my mailbox last week. It lists all the stuff I need to get my…read morepool ready for summer and some of it is 50% off! I got a skimmer attachment, a vacuum head, and a chlorine floater for about $30 total so I'd say the prices were very reasonable. The store was easy to navigate and I got help from one of the store's staff just before I had to ask for it. They packed up a few free items for me just for stopping in. I'll stick with NPS over the nearby competitors because I had a very good shopping experience here.

We have just moved to Az from Hawaii and purchased a new home,…read more Our neighbors have pool master floting chairs sku 70742. My wife said that she wanted 2 chairs for our pool, so I went online and was directed to your company. I called your store and was greeted by a gentleman named Nathan. He was so professional and very friendly. I asked him about the chairs and he asked me if he could check to see if they were in stock and call me back in a few minutes. I said absolutely, wondering if and when that would happen. I was so delighted that with in 5 minutes he called an apologizedfor the delay. He stated that he only had one in stock and would check how long it would take to get another. Again he asked me if he could call me back as the store was busy and he wanted to make sure that he could get a second chair as they normally only had one in stock. He called me back in 20 minutes and said that the store on Bell had 2 chairs in stock. As it turned out the Bell St. is closer. Having worked in retail for 45 years, I loved having employees like Nathan. Lucky for you that I retired and my former company doesn't have a store here as I would of tried to recruit him.

In Store: Moved here to Phx over five years ago and went to different pool stores in neighborhood…read more My experience, Leslie's will always try to oversell you product you don't need, or are marginally helpful at best. AZ Pool has always been honest, never trying to oversell and prices have been comparable to Amazon (I'm frugal and can't help cross checking:) ). Would ALWAYS rather support neighborhood store when comparable. Pool Service: I work away much of the time and have been taken advantage by two other contractors before coming to AZ Pool. We've used their services for three years and love our dependable (and reasonably priced) weekly cleanings. Only company we have had where the tech leaves a check off sheet of what they have done each week on our patio table!! We had an issue with one of their guys last year, and they refunded us a month WITHOUT us asking, THAT is UNBELIEVABLE!!! We now have Eric and couldn't be happier:). Would highly recommend them to my mother (if she had a pool, of course :) )

I have been a customer to this location for over 20 years…read more The previous owner even installed my original pump. I purchased a refurbished motor for my pool. The motor stopped working in less a week, so I took it back in to the store and was talked to like a child by Paul, because I did the work myself and had questions. Paul specifically was always helpful in the past, but lately however he seems to hate his job and is passive aggressive/rude to customers. Randy is no better as he seems to be running on a short fuse and annoyed by questions we as customers have. Overall this location has changed to the point that as of today this was my last day as a customer. I just asked for a refund and will find another location to find another motor. I think businesses forget customers have other choices and do not have to be treated with disrespect like this.

Very, very easy to find what I needed and the soil mixes are fresh and as promised. I needed an…read moreacidic mix of my blueberries (you do NOT want to try to grow them in Phoenix dirt lol). Friendly staff helped me find that pink bag I needed easily. The plants are healthy and well-organized. The checkout area is easy. The heavy/duty carts are clean. The lawn/garden ornaments and hardscape items are pricy, but I won't complaint here!

Gorgeous, expansive nursery with indoor and outdoor vignettes. Hubs and I enjoyed shopping and…read morewalking while waiting for an appointment a block away. It's peaceful and pleasant. We were asked if we needed help a few times by friendly staff. They've got everything here from garden decoration and pots to plant nutrients to edible and ornamental plants and soils. Creative displays. Large private parking lot. Easy entry and no stairs.