It was the WORST experience ever from start to finish... All with the one girl who took me from the…read morewaiting room. She was extremely rude, sarcastic and nasty from the very beginning and it ruined my entire visit AND my chance at a great job!!! She treated me like everything I did was wrong. She has NO people skills and should NOT be allowed to be around the public. She rudely stood outside the bathroom yelling that I was in there for 2 minutes, told me that I didn't produce enough urine and that I would have to stay and drink water to take the test again. I explained that I had a doctor's appointment and if I canceled it, I would be charged $100. Then she said "if you leave the building you will have to get another bar code from your employer ". I have never been through this before, so I didn't know what to expect. I walked out into the hallway and then turned around and went back into the exam room, and I told her I would drink the water so I could try the test again. She rudely turned around and said that they canceled me out of the system already. The girl sitting in the chair next to her using the computer said to wait, that she wanted to check if my order was canceled. The rude girl quickly said "no, we already canceled you out already." I told her that I was only gone for a few seconds in the hallway and I NEVER left the building! She said with a nasty attitude "it's too late, you have to get another bar code". She clearly did this on purpose and couldn't wait to get me out of there. I was livid as I later found out that she indicated in her notes that the test came back false and that I left the building, therefore I did not get the job. I never left the building and she knows it! She's clearly a miserable b***** and I hope karma gets her 10 fold!!! I will never go to the Germantown location in Danbury again, nor will I recommend Quest to anyone!!

Good morning, Yelp community,…read more I tried to call with this complaintr but Quest makes it impossible to speak with a real person. I am not waiting all day to make a phone complaint about the staff at 120 Main St, in Danbury, CT 06810. I HAD a 9:40 appointment there for both a pre-op and other tests. I was kicked out for asking for answers. And yes, it got loud, both of us. 1) I got there at 9:25, signed into the kiosk ,BECAUSE THEIR SMART PHONE CHECK-IN LINK HAS never WORKED. 2) I have a Quest patient account. WHY does the kiosk ask for my, License ID, back and Front, AS WELL AS my insurance cards, both back and front, when I am in the system and have been for YEARS???!!! 3) Now, for today's visit: I entered at 9 :25 AM into the tiny, PACKED waiting room. Almost every chair was filled. When I arrived, the monitor said 3 people were being helped at that time. Remember, my appointment was for 9:40. Every 10 minutes or so, one would go in, and then come out. The SAME two patients they SAID were being helped NEVER left between 9:25 and 10:10, when Joanna threw mw out and would not answer ANY of my questions as to why these two patients never left the areas, the entire time I was there and people were coming in one at a time? She would NOT answer any of my questions. This was for a pre-op prior to possible surgery and more. I asked for someone to call me so I can let them know what other issues are going on there. For example, the tiny area they use draw blood is insufficient for one person to move around, not three. This office has NO break room so where would they sit? Where they draw the blood?! Joanna said I am not going to take your blood or whatever she said. She also asked another inept tech: "You can take her if you want." She did and said NOTHING. All three should be terminated. Joanna was both rude and snotty. I made another appointment for TOMORROW, the 3rd. They'd BETTER take my blood! All this information above was sent to Quest, after hanging up, not waiting a half hour for someone to MAYBE take the call. I really need to look into finding another facility.Also,the Quest at Germantown Rd refuses to take walk-ins. WHY? AVOID Quest!

RAMA!!!! Have to have bloodwork OFTEN for Breast Cancer treatment. Hasnt become any less anxiety…read moreprovoking EXCEPT... When Rama is there. She has taken my blood and also took time to distract me when I was assigned to other technicians. She is the most caring and empathetic person and Health professional and makes a stressful situation more than pleasant. Thank you, Raama! ~Lisa Gallaway

***(860) 210 - 0580 is their Fax #. Be sure to have a hard copy lab script in hand or have your…read moreprovider fax over the script at least one hour in advance. This information should be posted on the website and placed on a recorded message for those scheduling appointments to avoid anyone wasting time creating an appointment and not being provided the requested service. I drove some way rushing to arrive for a scheduled appointment at 3:40pm, the last one for the day. On arrival I provided a digital script and was told that without the hard copy script they would need to reschedule for me to come back another day; they could not do the requested blood work without a paper document. I had my MD office fax over the script as soon as the number was given to me to insure the necessary paper would be provided. Then the lab technician said I would still need to reschedule since their "fax is slow and incoming faxes take about an hour to come through." The hours for the day end at 4pm and they took another patient without an appointment as I was leaving. Necessary Paper?!? One hour Fax?!? UC Berkeley had humanoid robots walking around campus. At this year's CES/Consumer Electronics Show, flying cars were all the rage. Please Quest, time to update your systems to 2024.

If I could give zero stars I would. Walked in at opening and no one was in the waiting room. The…read moreemployee asked do you have an appointment? I said no, he replied "have a seat, I'll see if I can get to you today." I asked how long it might be and he said "I don't know I'm booked maybe I'll get to you maybe I won't." So I left immediately

Always a good experience with the sweet woman who works there. Knowledgeable and efficient!read more

No Appointments, 2 hr waiting time! This is what today's medical service is all about today!read more

we were there for more than two hours and we were never seen. they shouldn't have walk-ins if they…read morewouldn't see us. they should also have a better system. there was no one there to help us, and nobody to answer any of our questions. we were there from 8:00 AM to 11:00 AM. They were incompetent, unhelpful, and they should close if they don't want to help their patients. We won't be coming back.

The worst customer service ever. Can't discuss your test…read more Automated appointment sucks so bad. There customer service was never great. Now it's the worst...expect it to take at least a half an hour. Ray

I went in for bloodwork on April 19th and my doctor STILL HAS NOTHING BACK. The " My Quest" portal…read moreis useless. It shows I had booked the appointment but when I looked for test results and it said"none" and thenI I checked test r"results pending"? it also said none. I know I went there, I know blood was withdrawn, where did it go? Where are my results? Why is it impossible to get a live person at quest diagnostics to assist?

The staff here is great and were quick to get my daughter seen. We were in the area from Pittsburgh…read moreand when prescribing medication, the doctor was cognizant of that fact, opting for pills vs the liquid form of the medications.

I went to Southbury Urgent Care and was treated like a dog by the PA. He was rude, sarcastic and…read morethreatening. I would never go back there again. Every individual is entitled to respect, No one should feel above the patient who is sitting in a room sick. I will not mention his name, but I hope that he knows that his unprofessional attitude has made me wonder whether he should be treating patients? This is a Serious Matter and Review.

Every time I need to call to verify information about my fathers appointments this is the time I…read moreneed to wait or longer for someone to answer.

Make sure you ask a lot of questions about the total costs of any surgical procedure. I was told I…read morewould have to pay $1600 per eye for premium lenses I opted for in cataract surgery. Medicare would cover costs normally associated with standard lenses. What they didn't tell me was the surgical facility in Yorktown was going to add in another 900 dollars per eye. That facility called a week before my scheduled first surgery to give me the news. If you're going to use a surgical facility for a procedure you should be able to tell your patients the total cost involved and not surprise them with some balloon payment a week before surgery. Very disappointed. I had a similar experience years before with an operation a Caremount doctor scheduled for a surgical facility in Mount Kisco.

Don't try to walk in at the Southbury location. Staff doesn't take too kindly to walk-ins and the…read moreattitudes reflect their immense disdain for it. Almost seems like they slow roll just you to "teach you a lesson". Bring a lunch and a book cause its gonna be a long wait. Obviously, an appointment is a good idea but imagine the nerve of pesky customers to need a test from their doctor right away.

Took me right away. Employee was excellent! Very compassionate and understanding. Very quick! A…read morevery good appointment. Everything went fine. Couldn't ask for anything more!!!