If I could give zero stars I would. Walked in at opening and no one was in the waiting room. The employee asked do you have an appointment? I said no, he replied "have a seat, I'll see if I can get to you today." I asked how long it might be and he said "I don't know I'm booked maybe I'll get to you maybe I won't." So I left immediately read more

Always a good experience with the sweet woman who works there. Knowledgeable and efficient!

I had a booked appointment today for 10:15am for Danbury location which was confirmed the day before as well. Upon arrival, the office was dark, locked and closed. I was not alone with others also waiting outside the door with schedued appointments as well. There was no call, no text, nor email to say that the office would be closed - not even a sign on the door. In calling the office to see what is going on was pointless since no human picks up and you cannot even leave a voicemail. Beyond the rudeness and inconvenience, apparently not only by my experience but by other's reviews as well, it can be concluded that this is a TERRIBLE and INSENSITIVE business and should NOT be considered for any services. {I would not have given even "one star" except I needed to in order to post this review}. read more

Was very pleased with my visit considering the reviews here. My technician, Tim, was fantastic. I told him prior to starting that I don't really have veins, like any at all...walking dead style. He was not phased by this and was confident he would be able to easily find one. And sure enough he did! And after only 2 sticks which honestly is a miracle. He was very pleasant and friendly. I was in and out in a matter of 20 minutes, even with the added difficulty of finding a vein. read more

In and out in all of 15 minutes (including signing in, wait times, and blood draw). Girl was super knowledgeable and made sure I wasn't nervous. She kept me occupied with stupid conversation which in the end kept me calm. In the end the stick didn't hurt and I've never had a better experience. Great Experience! read more

We have been going to this particular Labcorp facility for years. Because of that we are well acquainted with their appointment, check-in, insurance and billing processes. The staff at this location has always been welcoming and helpful until today. We arrived and said "good morning". There was no hi or good morning. In return, we were met with do you have an appointment? Are you fasting? etc. Not the usual person that we know, but OK no worries. Personnel changes due to #COVID19 are to be expected. Ignoring the feeling of impending doom in my gut, we gave her our lab orders and she asked if we were ready for the urine sample. We did not expect a urine sample to be needed so we told her we would do it after the blood draw. I went to the car to get our water bottle. Upon returning, she asked if we were ready to do the urine sample insisting as if she could not do anything else until the urine was collected. We advised again we would do the urine after the blood. Then she goes on to explain about insurance/billing, at which point I stopped her to advise her the process was "xyz" and that we were aware of it. She got visibly annoyed saying , in an annoying tone, "I'm trying to help you, sweetie" then proceeded to explain the same thing I had just told her. Are you kidding? I just explained "the process" and insist on continuing to waste our time repeating the same thing? I DONT THINK SO. There is no way we would let a rude person draw stick a needle in us. That's a #dealbreaker. We demanded our lab orders and walked out. read more

Brian, the same exact thing happened to me! I'll never go back, Quest Diagnostics, here I come. The lady was so rude and abrasive, no "hello, good morning how can I help you", instead I got a sigh and a gruff "do you have an appointment". The people in front of and behind me all got the same greeting. One woman manages the desk, phones, and does the lab work. Terrible. read more

Went to this place on Saturday 11/4/17 for a simple blood and glucose test. The place was supposed to open at 8am. First employee arrived at 8:05am but she couldn't unlock the door, because the key was supposed to be left in the hallway in their secret hiding spot. I won't tell you where the spot is. But this is a public building with separate offices...the building is open to the public. This lab thinks so little of it and its customers privacy, they actually leave the keys in the hall way. Anyone could easily find the key...and I guess someone did, because the lab couldn't be opened. The employee stated, that we could wait 45 minutes for the manager to show up, but it was unlikely they would find the key. Aviod this place if you can read more

Same experience as Sarah. Have 10 am appt, waited till 10:30am and then just walked out. There were 8 other ppl in the waiting room and one woman helping all of them. Saturday is the busiest day and you have one person on! Come on! Forget this place! Worst! read more

Polite and actions consistent with what staff say they will do. Difficult to reach by phone.

Danbury CT location - Worst lab experience ever... Unprofessional. Arrive at 8:20 am for my scheduled 8:30 am appt. Reception staffer reviews the blood work form from Dr and does not recognize one of the requested tests. It's on the form (i.e. not hand written in). I'm in a good/happy mood and google the test name for info. She says she has to call the Dr office to find out about the test as she doesn't know what to draw (blood?!). Dr office does not open until 9:15 am. I wait as I've fasted. Only when I return at 9:15 am (I waited in the car w/ elderly parent) does she call the office. I hear her exchange. Dr office basically tells her she has to figure out what to draw. So she NOW calls LabCorp HQ? or someone at an internal help line who advises her (she could have made this call at 8;30 am!). She processes all the paperwork (finally and only now) and provides an invoice for $2200 even though I have insurance and my insurance company specifically sent me to labcorp. I don't want to sign for $2200 so I leave to call the insurance office as there are 2 other patients now in waiting room and no privacy - nor was any offered. I tell her "this is covered by insurance" - she's can't confirm or commit and has my Amex already. Not good. 10 minutes later I return - LabCorp is indeed the dedicated provided for my insurance... Issue? I sign in again (third time!) and am told now there is a wait (there is 1 other person in the waiting room)... I've fasted since 6 pm night before and my "appointment" was at 8:30 am. CRAZY! She finally processes all the paperwork again - I sign w/ an X. Somehow she's angry at me (that I keep coming back?). I explain I have another dr appt at 10 am otherwise I would still be there now. Eventually the actual lab tech (a young guy) takes my blood. I am at this point in tears as I now don't have time for breakfast, I'm late to another appointment, I have an elderly person waiting for me in the car - all since 8:30 am. Upon finish the reception staffer is hiding when I leave so I can't tell her off. WORST EXPERIENCE EVER! I choose this location as the one I normally visit is horribly busy and gross/dirty. Never Again! Find another place or pay out of pocket. Not worth the BS at this location. read more