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Quest Diagnostics

3.3 (7 reviews)
Closed • 7:00 am - 3:00 pm

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8 months ago

No Appointments, 2 hr waiting time! This is what today's medical service is all about today!

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2 years ago

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4 years ago

They're fast and efficient even when I am just a walk in even when they require an appointment

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6 years ago

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Quest Support

We appreciate you taking the time to share this feedback, George!

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4 years ago

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6 years ago

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7 years ago

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Thank you for your review, J!

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Quest Diagnostics

Quest Diagnostics

2.3(23 reviews)
3.0 mi

It was the WORST experience ever from start to finish... All with the one girl who took me from the…read morewaiting room. She was extremely rude, sarcastic and nasty from the very beginning and it ruined my entire visit AND my chance at a great job!!! She treated me like everything I did was wrong. She has NO people skills and should NOT be allowed to be around the public. She rudely stood outside the bathroom yelling that I was in there for 2 minutes, told me that I didn't produce enough urine and that I would have to stay and drink water to take the test again. I explained that I had a doctor's appointment and if I canceled it, I would be charged $100. Then she said "if you leave the building you will have to get another bar code from your employer ". I have never been through this before, so I didn't know what to expect. I walked out into the hallway and then turned around and went back into the exam room, and I told her I would drink the water so I could try the test again. She rudely turned around and said that they canceled me out of the system already. The girl sitting in the chair next to her using the computer said to wait, that she wanted to check if my order was canceled. The rude girl quickly said "no, we already canceled you out already." I told her that I was only gone for a few seconds in the hallway and I NEVER left the building! She said with a nasty attitude "it's too late, you have to get another bar code". She clearly did this on purpose and couldn't wait to get me out of there. I was livid as I later found out that she indicated in her notes that the test came back false and that I left the building, therefore I did not get the job. I never left the building and she knows it! She's clearly a miserable b***** and I hope karma gets her 10 fold!!! I will never go to the Germantown location in Danbury again, nor will I recommend Quest to anyone!!

Good morning, Yelp community,…read more I tried to call with this complaintr but Quest makes it impossible to speak with a real person. I am not waiting all day to make a phone complaint about the staff at 120 Main St, in Danbury, CT 06810. I HAD a 9:40 appointment there for both a pre-op and other tests. I was kicked out for asking for answers. And yes, it got loud, both of us. 1) I got there at 9:25, signed into the kiosk ,BECAUSE THEIR SMART PHONE CHECK-IN LINK HAS never WORKED. 2) I have a Quest patient account. WHY does the kiosk ask for my, License ID, back and Front, AS WELL AS my insurance cards, both back and front, when I am in the system and have been for YEARS???!!! 3) Now, for today's visit: I entered at 9 :25 AM into the tiny, PACKED waiting room. Almost every chair was filled. When I arrived, the monitor said 3 people were being helped at that time. Remember, my appointment was for 9:40. Every 10 minutes or so, one would go in, and then come out. The SAME two patients they SAID were being helped NEVER left between 9:25 and 10:10, when Joanna threw mw out and would not answer ANY of my questions as to why these two patients never left the areas, the entire time I was there and people were coming in one at a time? She would NOT answer any of my questions. This was for a pre-op prior to possible surgery and more. I asked for someone to call me so I can let them know what other issues are going on there. For example, the tiny area they use draw blood is insufficient for one person to move around, not three. This office has NO break room so where would they sit? Where they draw the blood?! Joanna said I am not going to take your blood or whatever she said. She also asked another inept tech: "You can take her if you want." She did and said NOTHING. All three should be terminated. Joanna was both rude and snotty. I made another appointment for TOMORROW, the 3rd. They'd BETTER take my blood! All this information above was sent to Quest, after hanging up, not waiting a half hour for someone to MAYBE take the call. I really need to look into finding another facility.Also,the Quest at Germantown Rd refuses to take walk-ins. WHY? AVOID Quest!

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Quest Diagnostics - laboratorytesting - Updated May 2026

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