I had an appointment for a mammogram. Went to the appointment. They told me I was all set to leave…read more They called me a half hour later and told me they were supposed to be a second test. I couldn't come back. I was already home. So I rescheduled. When I got there for the next appointment, they said I'd called the day before to cancel. I showed her the text where I supposed to press one to confirm and I showed her that I pressed one. And did not cancel. They would not take me and I left work two times early They wouldn't squeeze me in. It was their fault both times.

I have been trying for 3 days to get my records to take to another physician and have had zero…read moreresponse from them. You will be on hold forever - and listen to how wonderful they are and the exceptional care they give you. I have left messages, been transferred and the phones just ring forever. Save yourself the aggravation and go elsewhere.

I called with a patient portal issue and Brittney in the Southbury office was friendly and…read moredependable. She did not have an answer for me initially but she contacted the correct people and followed through on my concerns. Great customer service!

Everything about my visit to Diagnostic Imaging of Southbury was very positive. It's in a pleasant…read morelocation, there's parking right out front. I was able to register online before my visit, so check in was a breeze. I was taken in almost immediately, and the tech was both friendly and professional. She made sure I was comfortable and kept me informed throughout the procedure. Highly recommend.

This is a very unprofessional practice. I attempted to schedule an appointment for over a week and…read morenever received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility.

Horrible experience. We had a 3pm appointment for an MRI and weren't seen until 4:45 pm. Office…read moremanger offered no apology and was rude.

This is a very unprofessional practice. I attempted to schedule an appointment for over a week and…read morenever received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility.

I'll admit that my first time here started out pretty rocky. There had been a miscommunication…read morebetween my doctor and this office and it seemed they were expecting me to know the name of the sonogram I was supposed to be getting. And it's really really confusing. I have family history of breast cancer and always have to get a second reading after a typical mammo. Add to this that I was used to a mammo followed by an MRI every six months but in New York that's not the recommendation. So I was edgy and might have exploded when the technician seemed put off by my not knowing what the hell I was there for. A phone call to my doctor's office (they had made the mistake) and it was all cleared up. And the procedure was very thorough and the technician was very kind (and yes, I apologized for getting angry). She was also extremely informative and cleared up any confusion I might have had. Wish I remembered her name because she deserves praise (seems like this office reads/responds to reviews so hopefully they can look up who did my procedure back in October and give credit to that technician). This was my first time here (back in October) and I had a six month follow up in June that was seamless (yes, there's a procedure to keep everyone safe in COVID times). I've found the appointment staff to be helpful and friendly, as well as front desk reception. The space is large, clean and comfortable. Second time around, I had a different technician who was nowhere near as friendly as the first time, but she was efficient enough, I suppose. I do feel that an area for improvement would be with working with techs to be consistently approachable and communicative with patients. That said, I'm fine with returning for my annual/semi annual exams.

The site does all types noninvasive imaging tests. The…read morestaff is very professional and reassuring. Every step; from check-in through check-out and double checking your identity, even if they just saw you minutes earlier. Explaining the do's and don'ts before the procedure. The day of the procedure; what will happen, how long it takes, answering any questions, and putting them at ease. This is helpful if a client hasn't had any previous experience. Your not treated like another chunk of meat. The place is very clean.

If there was a thing to do wrong they did it. The records department was operated by a person that…read moreseemed to care about their summer tan than being of assistance. My doctor is decent, but it is the surrounding elements that are difficult to overlook. I have had problems with more than one department. I took the time to write this out, that's not something I do often, that indicates something in and of itself.

My daughter needed an x-ray before seeing her pulmonologist but I didn't know I needed an order…read morefrom the doctor. Jemima, a wonderful woman who works at the front desk, physically went to Pulmonology for me to get the order. She then checked us in and brought me the forms to sign. She told me not to get up because I was holding the baby. I am blown away by the kindness and helpfulness so I just needed to write a review of it.

Besides the person at the Cech encounter being bland, the rest of the staff was very welcoming and…read moreinviting. The Anesthesiologist, who performed my injection was very friendly and an excellent job. The nursing staff and their radiology tech in the back were also fantastic. I definitely would return if I needed a procedure or imaging.

Place is awful. Took 3 weeks to get test results. I was informed AFTER i had the test that the…read moreradiologist who reviewed the results was away in Europe.

Much better customer service at Wappingers Falls location. Front Office reception staff ,…read moreespecially Jaclyn was very friendly, competent and extremely helpful. Poughkeepsie office should take notes!

I have a fractured leg. I got ct in wappingers,all was great. Had to get other imaging and went to…read morePok. There is about 7 steps to get into the place. No one gives a heads up. 2. I get a couple of tests done. They cant send it to my doctor, after many pleas fm me and my doctor. What they finally did send was not helpful. You know how expensice these tests are. 3. The machines are old !! I want the best for my outcome. 4. Last time place was done over must have been the 1960s. Machines down in the dungeon! 5. I tried keep and support local but had i known what this place is like, I want My Best Outcome. 6. I went to wappingers location my wife went in to get a hard copy of report with my drivers lic. And girl wouldn't give it. She could have walked to door and verified it was me. No, tell him to hobbled in ! Never will I come here and deal with these uncompassionate healthcare providers! GET YOUR BEST OUTCOME!​

It was the WORST experience ever from start to finish... All with the one girl who took me from the…read morewaiting room. She was extremely rude, sarcastic and nasty from the very beginning and it ruined my entire visit AND my chance at a great job!!! She treated me like everything I did was wrong. She has NO people skills and should NOT be allowed to be around the public. She rudely stood outside the bathroom yelling that I was in there for 2 minutes, told me that I didn't produce enough urine and that I would have to stay and drink water to take the test again. I explained that I had a doctor's appointment and if I canceled it, I would be charged $100. Then she said "if you leave the building you will have to get another bar code from your employer ". I have never been through this before, so I didn't know what to expect. I walked out into the hallway and then turned around and went back into the exam room, and I told her I would drink the water so I could try the test again. She rudely turned around and said that they canceled me out of the system already. The girl sitting in the chair next to her using the computer said to wait, that she wanted to check if my order was canceled. The rude girl quickly said "no, we already canceled you out already." I told her that I was only gone for a few seconds in the hallway and I NEVER left the building! She said with a nasty attitude "it's too late, you have to get another bar code". She clearly did this on purpose and couldn't wait to get me out of there. I was livid as I later found out that she indicated in her notes that the test came back false and that I left the building, therefore I did not get the job. I never left the building and she knows it! She's clearly a miserable b***** and I hope karma gets her 10 fold!!! I will never go to the Germantown location in Danbury again, nor will I recommend Quest to anyone!!

Good morning, Yelp community,…read more I tried to call with this complaintr but Quest makes it impossible to speak with a real person. I am not waiting all day to make a phone complaint about the staff at 120 Main St, in Danbury, CT 06810. I HAD a 9:40 appointment there for both a pre-op and other tests. I was kicked out for asking for answers. And yes, it got loud, both of us. 1) I got there at 9:25, signed into the kiosk ,BECAUSE THEIR SMART PHONE CHECK-IN LINK HAS never WORKED. 2) I have a Quest patient account. WHY does the kiosk ask for my, License ID, back and Front, AS WELL AS my insurance cards, both back and front, when I am in the system and have been for YEARS???!!! 3) Now, for today's visit: I entered at 9 :25 AM into the tiny, PACKED waiting room. Almost every chair was filled. When I arrived, the monitor said 3 people were being helped at that time. Remember, my appointment was for 9:40. Every 10 minutes or so, one would go in, and then come out. The SAME two patients they SAID were being helped NEVER left between 9:25 and 10:10, when Joanna threw mw out and would not answer ANY of my questions as to why these two patients never left the areas, the entire time I was there and people were coming in one at a time? She would NOT answer any of my questions. This was for a pre-op prior to possible surgery and more. I asked for someone to call me so I can let them know what other issues are going on there. For example, the tiny area they use draw blood is insufficient for one person to move around, not three. This office has NO break room so where would they sit? Where they draw the blood?! Joanna said I am not going to take your blood or whatever she said. She also asked another inept tech: "You can take her if you want." She did and said NOTHING. All three should be terminated. Joanna was both rude and snotty. I made another appointment for TOMORROW, the 3rd. They'd BETTER take my blood! All this information above was sent to Quest, after hanging up, not waiting a half hour for someone to MAYBE take the call. I really need to look into finding another facility.Also,the Quest at Germantown Rd refuses to take walk-ins. WHY? AVOID Quest!