I recently went to Northeast Radiology in Danbury Connecticut for an MRI. I was extremely pleased…read morewith my visit. I was greeted by a lovely lady at the front desk whose name was Sharon. She checked me in and was extremely pleasant. The office itself was immaculate. Next, I was greeted by the technician whose name was Pio. I had my MRI done and everything went well. They have a state of the art machine at that location and I felt that all my needs were taken care of. I can't remember the last time that I had such a positive experience in a medical office. Thank you.

Took me 13 days to get the results of my MRI . I advise others to get their MRI one month before…read morethey get sick .

I called with a patient portal issue and Brittney in the Southbury office was friendly and…read moredependable. She did not have an answer for me initially but she contacted the correct people and followed through on my concerns. Great customer service!

Everything about my visit to Diagnostic Imaging of Southbury was very positive. It's in a pleasant…read morelocation, there's parking right out front. I was able to register online before my visit, so check in was a breeze. I was taken in almost immediately, and the tech was both friendly and professional. She made sure I was comfortable and kept me informed throughout the procedure. Highly recommend.

I have wonderful experiences each of the 5 times I've required testing. My most recent experience…read morewent smoothly from making the appointment, to being taken in on time and receiving results posted to the portal exactly when they said they would be ready. My initial test results revealed that I required going back for some more diagnostic testing and a procedure. I understand that its stressful to require these tests. I think if you keep yourself in check and don't take your stress out on the place and people who perform the testing you'll be fine. Remember there are third party labs and other outside doctors involved which may hold up your results etc. For me, the scheduling, technicians, nurse and physician were all amazing! I found everyone I encountered caring, competent and thorough in following up on aftercare from the procedure. It was overall a great experience for a not so great reason. I'd recommend going here and I myself would go back 1,000 more times ....but hope I never have to.

My son had an appointment here, and the experience was deeply upsetting. When we walked in, three…read morestaff members were sitting at the desk. One of them completely ignored us and was outright rude. After we waited for 10 minutes, the staff member on the right finally asked if we had an appointment. Meanwhile, the lady in the center acted like she didn't want anything to do with us. However, the moment an elderly couple walked in, that same employee instantly jumped up to help them. It is heartbreaking to see this kind of blatant bias happening right here in Danbury. If you cannot treat everyone with equal respect regardless of their background, you shouldn't be working in patient care. People can see right through this behavior. I will never bring my son back to this office, and I will never use this facility again myself. I've read other reviews concerning the reception staff .

This is a very unprofessional practice. I attempted to schedule an appointment for over a week and…read morenever received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility.

I'll admit that my first time here started out pretty rocky. There had been a miscommunication…read morebetween my doctor and this office and it seemed they were expecting me to know the name of the sonogram I was supposed to be getting. And it's really really confusing. I have family history of breast cancer and always have to get a second reading after a typical mammo. Add to this that I was used to a mammo followed by an MRI every six months but in New York that's not the recommendation. So I was edgy and might have exploded when the technician seemed put off by my not knowing what the hell I was there for. A phone call to my doctor's office (they had made the mistake) and it was all cleared up. And the procedure was very thorough and the technician was very kind (and yes, I apologized for getting angry). She was also extremely informative and cleared up any confusion I might have had. Wish I remembered her name because she deserves praise (seems like this office reads/responds to reviews so hopefully they can look up who did my procedure back in October and give credit to that technician). This was my first time here (back in October) and I had a six month follow up in June that was seamless (yes, there's a procedure to keep everyone safe in COVID times). I've found the appointment staff to be helpful and friendly, as well as front desk reception. The space is large, clean and comfortable. Second time around, I had a different technician who was nowhere near as friendly as the first time, but she was efficient enough, I suppose. I do feel that an area for improvement would be with working with techs to be consistently approachable and communicative with patients. That said, I'm fine with returning for my annual/semi annual exams.

The site does all types noninvasive imaging tests. The…read morestaff is very professional and reassuring. Every step; from check-in through check-out and double checking your identity, even if they just saw you minutes earlier. Explaining the do's and don'ts before the procedure. The day of the procedure; what will happen, how long it takes, answering any questions, and putting them at ease. This is helpful if a client hasn't had any previous experience. Your not treated like another chunk of meat. The place is very clean.

If there was a thing to do wrong they did it. The records department was operated by a person that…read moreseemed to care about their summer tan than being of assistance. My doctor is decent, but it is the surrounding elements that are difficult to overlook. I have had problems with more than one department. I took the time to write this out, that's not something I do often, that indicates something in and of itself.

My daughter needed an x-ray before seeing her pulmonologist but I didn't know I needed an order…read morefrom the doctor. Jemima, a wonderful woman who works at the front desk, physically went to Pulmonology for me to get the order. She then checked us in and brought me the forms to sign. She told me not to get up because I was holding the baby. I am blown away by the kindness and helpfulness so I just needed to write a review of it.

Besides the person at the Cech encounter being bland, the rest of the staff was very welcoming and…read moreinviting. The Anesthesiologist, who performed my injection was very friendly and an excellent job. The nursing staff and their radiology tech in the back were also fantastic. I definitely would return if I needed a procedure or imaging.

Place is awful. Took 3 weeks to get test results. I was informed AFTER i had the test that the…read moreradiologist who reviewed the results was away in Europe.

Much better customer service at Wappingers Falls location. Front Office reception staff ,…read moreespecially Jaclyn was very friendly, competent and extremely helpful. Poughkeepsie office should take notes!

The Dr. ordered an ultrasound for today, and gave me their address and I made the appointment…read more Reception arranged one for this afternoon. That was fast and Wappingers was convenient as well. This had to be THE most pleasant ultrasound test I've ever had, or for that matter any of the medical tests and procedures I've had. I arrived early, anticipating paperwork. I was called within minutes of the appointment time. The technician was very professional with a calming demeanor. I can't recall her name. The room where the ultrasound was to be done; reminded me more of a spa in Hartsdale, than the usual clinical appearance. Soft lighting and soft music. A shoji screen with a floral motif on it for privacy. Warmed gel for the wand to operate. If I have to have anymore medical tests I'll try to have them done there. I'm that impressed!

Mike Jasinski pjasinski@snet.net…read more2/13/19 Dear Sir/Madam, As a outpatient veteran, within the Danbury area, I`m very grateful of your origination, for years it saved me time and travel, along with the professional service I always received, but yesterday morning (approx. between 9:30-10:30 AM)while I was having my blood drawn, by this very nice technician and as I was getting ready to leave, another I believe she was another technician, and we were discussing the weather, and left with a, have a nice day and be careful with ice outside, when this young Latino boy entered the room as I was saying goodbye, and he remarked to me not to come back, I was shocked, and remarked that I probably wouldn't, at the same time the girls rebuked his remarks, looking at him face to face, he looked serious. I`ve got no idea what that this was about, but it kind of frighten me a bit, especially within the health industry, don`t know if he is a technician, but I wouldn`t want him drawing my blood, I feel I have a obligation to say something, as they say," see something say something." I would hope someone would look into this matter, any questions I`ll be glad to help answer. Thanks for your cooperation Mike Jasinski

Sandra is so nasty. I arrived to my 11:30 appointment at 11:15 and by 12:30 I still was not seen. I…read moretried to ask respectfully and she cut me off and starting yelling at me and being so rude.