Do not go here, they screwed up a blood test. Totally unreliable. I think they have certifications…read morefrom Iran. Not real doctors.

I called with a patient portal issue and Brittney in the Southbury office was friendly and…read moredependable. She did not have an answer for me initially but she contacted the correct people and followed through on my concerns. Great customer service!

I have been a patient at NVRA / Diagnostic Imaging of Southbury for well over 20 years…read more All the staff there has always been great. Front desk, techs, etc Friendly, always accommodating during tests. I have never had an issue until yesterday. I was at Diagnostic Imaging of Southbury for a CAT Scan. I was called into the back by who I thought was a tech , expecting to go to the scan room. Instead this woman takes me to a small office with a black curtain hiding about 2/3 of the room, closes the door and starts talking to me about genetic testing, and gives me a brochure. She was not a tech from Diagnostic Imaging but rather a " salesperson" for HALO, an outside company selling genetic testing. I was confused and told her I was there for a CAT Scan. She proceeded to tell me I would get the Scan, then come back to her office for testing. I was more confused and getting upset. This was nothing I knew about. I then asked her if it was covered by insurance. Only then did she tell me that my Medicare or Medicaid doesn't cover it. I wanted nothing to do with this, but she put me on a waiting list if Medicaid ever approves it. Then she took me out of her office and led me to the inside waiting room to wait for my Scan. I am appalled, surprised and upset that NVRA/ Diagnostic Imaging allows this type of propaganda. This is a medical facility not home depot where all the outside sales people bother you. I find this absolutely unacceptable and almost unethical. HALO no doubt pays some kind rent but this type of scam should not be allowed. Patients come to the facility for doctor ordered tests. If genetic testing is ordered by a doctor and performed by Diagnostic Imaging staff, fine. Otherwise, don't try to push it on unaware Patients, some of whom may not know better and just wind up paying for this scam. If I want outside testing such as Lifeline Screening That is my choice to make and knowingly sign up and pay for. I hope NVRA/ Diagnostic Imaging ceases this terrible practice. Mark D. Oakville, CT Yahoo Mail: Search, Organize, Conquer

My son had an appointment here, and the experience was deeply upsetting. When we walked in, three…read morestaff members were sitting at the desk. One of them completely ignored us and was outright rude. After we waited for 10 minutes, the staff member on the right finally asked if we had an appointment. Meanwhile, the lady in the center acted like she didn't want anything to do with us. However, the moment an elderly couple walked in, that same employee instantly jumped up to help them. It is heartbreaking to see this kind of blatant bias happening right here in Danbury. If you cannot treat everyone with equal respect regardless of their background, you shouldn't be working in patient care. People can see right through this behavior. I will never bring my son back to this office, and I will never use this facility again myself. I've read other reviews concerning the reception staff .

So I recently went for a breast MRI and the experience was quite uncomfortable due to their…read moreantiquated MRI machine. People should not have their neck twisted ( r or l) for 20 - 25 mins and their arms above their head b/c you can't lay your face forward/down (spa like) and your arms in a relaxed position while on your stomach. It's nerve wrecking enough to have a cancer diagnosis and then have this unnecessary experience. Just upgrade to industry standard, as I will never get another breast MRI at Northeast Radiology in Danbury, CT until they swap out their machinery to accomodate breast cancer patients with comfortable care.

This is a very unprofessional practice. I attempted to schedule an appointment for over a week and…read morenever received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility.

I'll admit that my first time here started out pretty rocky. There had been a miscommunication…read morebetween my doctor and this office and it seemed they were expecting me to know the name of the sonogram I was supposed to be getting. And it's really really confusing. I have family history of breast cancer and always have to get a second reading after a typical mammo. Add to this that I was used to a mammo followed by an MRI every six months but in New York that's not the recommendation. So I was edgy and might have exploded when the technician seemed put off by my not knowing what the hell I was there for. A phone call to my doctor's office (they had made the mistake) and it was all cleared up. And the procedure was very thorough and the technician was very kind (and yes, I apologized for getting angry). She was also extremely informative and cleared up any confusion I might have had. Wish I remembered her name because she deserves praise (seems like this office reads/responds to reviews so hopefully they can look up who did my procedure back in October and give credit to that technician). This was my first time here (back in October) and I had a six month follow up in June that was seamless (yes, there's a procedure to keep everyone safe in COVID times). I've found the appointment staff to be helpful and friendly, as well as front desk reception. The space is large, clean and comfortable. Second time around, I had a different technician who was nowhere near as friendly as the first time, but she was efficient enough, I suppose. I do feel that an area for improvement would be with working with techs to be consistently approachable and communicative with patients. That said, I'm fine with returning for my annual/semi annual exams.

The site does all types noninvasive imaging tests. The…read morestaff is very professional and reassuring. Every step; from check-in through check-out and double checking your identity, even if they just saw you minutes earlier. Explaining the do's and don'ts before the procedure. The day of the procedure; what will happen, how long it takes, answering any questions, and putting them at ease. This is helpful if a client hasn't had any previous experience. Your not treated like another chunk of meat. The place is very clean.

If there was a thing to do wrong they did it. The records department was operated by a person that…read moreseemed to care about their summer tan than being of assistance. My doctor is decent, but it is the surrounding elements that are difficult to overlook. I have had problems with more than one department. I took the time to write this out, that's not something I do often, that indicates something in and of itself.

My daughter needed an x-ray before seeing her pulmonologist but I didn't know I needed an order…read morefrom the doctor. Jemima, a wonderful woman who works at the front desk, physically went to Pulmonology for me to get the order. She then checked us in and brought me the forms to sign. She told me not to get up because I was holding the baby. I am blown away by the kindness and helpfulness so I just needed to write a review of it.

The woman who did my MRI was super friendly and attentive. It was my first MRI so I wasn't sure…read morewhat to expect. Her friendliness made me feel much more comfortable.

Besides the person at the Cech encounter being bland, the rest of the staff was very welcoming and…read moreinviting. The Anesthesiologist, who performed my injection was very friendly and an excellent job. The nursing staff and their radiology tech in the back were also fantastic. I definitely would return if I needed a procedure or imaging.

Much better customer service at Wappingers Falls location. Front Office reception staff ,…read moreespecially Jaclyn was very friendly, competent and extremely helpful. Poughkeepsie office should take notes!

The Dr. ordered an ultrasound for today, and gave me their address and I made the appointment…read more Reception arranged one for this afternoon. That was fast and Wappingers was convenient as well. This had to be THE most pleasant ultrasound test I've ever had, or for that matter any of the medical tests and procedures I've had. I arrived early, anticipating paperwork. I was called within minutes of the appointment time. The technician was very professional with a calming demeanor. I can't recall her name. The room where the ultrasound was to be done; reminded me more of a spa in Hartsdale, than the usual clinical appearance. Soft lighting and soft music. A shoji screen with a floral motif on it for privacy. Warmed gel for the wand to operate. If I have to have anymore medical tests I'll try to have them done there. I'm that impressed!

I was a person who felt that fillers were not for me. I was afraid of the outcome, and of any…read moreallergy reactions. I searched all over the internet for the pros and cons of the fillers. What got my attention was that it must be done by a doctor who knows the anatomy of the face. Based on my experience with Dr. Baroody, and after looking at his website which shows before and after facial photos, I felt comfortable going back to him for the Nasolabial fold procedure. And I am very happy with the results! Furthermore, you do not have to worry about the staff. They are always pleasant and efficient. Dr. Baroody is pleasant as well. He listens and addresses your concerns with his honest answers.

Dr Baroody is a great Dr. that genuinely cares about his patients…read more Jacqueline and Megan are so friendly and kind and always welcome you with their beautiful smile when you walk in the door. Highly recommend Baroody Plastic Surgery!