We celebrated my son's birthday at Nubiani Midtown East in a private room with 11 guests. Our bill was over $1,000, and we left a 25% tip. Unfortunately, what should have been a memorable celebration ended with us feeling rushed and extremely disappointed by the service.
Toward the end of dinner, three bottles of wine were served at approximately 10:45 p.m. Shortly afterward, staff began pressuring us to leave, even though we had not had a reasonable opportunity to finish the wine they had just served.
The most upsetting moment came during my son's birthday speech. At approximately 10:58 p.m., while he was speaking to our family and guests, our server interrupted him and told us, "You have to leave now, we're closing." When my daughter said that interrupting a birthday toast in that manner was extremely rude, the response was defensive rather than apologetic.
What made the situation even more frustrating was what happened afterward. When I contacted management, I was initially given an account of the evening based on what the staff had reported that did not match what we experienced. Fortunately, I had a time-stamped video showing exactly when my son's speech was interrupted and when we were being told to leave. The video confirmed that this happened before the stated closing time and supported our account of being rushed out.
There were other service issues as well. It was sometimes difficult to get the server's attention, the table had not been properly cleared before dessert, and prices were repeatedly mentioned in front of our guests even after I specifically asked that this stop.
We also had a guest with a gluten allergy, and several dishes did not have gluten-free alternatives. For a restaurant at this price point, particularly for a private celebration, I expected more thoughtful accommodation for dietary restrictions.
Since our experience, I have also read other customer reviews describing similar concerns about feeling rushed or unwelcome toward the end of the evening. That was particularly disappointing to see, because it suggests our experience may not have been an isolated one.
After further communication, the General Manager eventually sent a much more sincere response acknowledging that we should not have felt rushed, that my son's birthday toast should not have been interrupted, that the response to my daughter should have been handled more professionally, and that serving wine shortly before asking us to leave was inconsistent.
I appreciated that acknowledgment. However, it came only after we had to provide evidence of what actually occurred, and unfortunately it cannot change how an important family celebration ended.
The food itself was good, but hospitality is a major part of choosing a restaurant for a special occasion. Based on our experience, I would hesitate to recommend this location for an important celebration where attentive and gracious service matters. read more