I am so grateful for associate Louise at store 150 also known as Ignacio Mini Storage located in…read moreNovato,CA. I came into Ignacio Mini Storage very discouraged and ready to end my contract. Louise was able to find me a new storage unit that was more in my price range. It is because of Louise and her excellent customer service that I am still a customer with Ignacio Mini Storage. Thank God for good people!

I stored some of my belongings at Ignacio Mini Storage for 6 yrs. This place is excellent and very…read morewell maintained. The Manager Rainy C is exceptional. She was very Professional and kind as it was a big deal for me to finally move out. I never had an issue and also knew my belongings were safe. I would highly recommend this Business.

Excellent service from courteous staff. Employee went above and beyond to supply me with all the…read moreboxes and packing material I needed.

We have just completed our storage time at Nave. We are moving and needed a space for some extra…read morebelongings. Ted was so helpful in finding a good unit that perfectly suited our needs. The space is very clean. The space is not temp controlled however, our unit was inside on the first floor. It did not get ok hot in the summer.

I loved this place. All the staff were warm and friendly…read more -Even the staff at the storage site were very welcoming. Always nearby if needed yet they gave a lot of personal space which I appreciate. Novato Self Storage has a small family owned feel which I really like. The price was very affordable 4x4 @ $34/month. Including the 1x fee I was able to move in for less than $80 The storage site was very clean. Overall the business is well organized very user friendly easy in easy out. No hassle. The only cons to this place is the main office being separate from the actual storage location. I was pre-warned about the mice before I moved in and asked what type of storage containers I had. I said cute decorative boxes. I was encouraged to store in plastic containers so the mice wouldn't get to them. I followed suit. Stored my things for a few months. No mice in sight, but grateful for the heads up. That shows integrity. I know we don't want to believe it but there are going to be critters @ any storage place. That's why they offer insurance -in case anything happens. I know it sounds like a fake post but seriously with good organization and great customer service, you'll win my heart any day.

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

I was too flustered to get her name but either your lovely employee or perhaps the owner helped me…read morein my time of need without a pause or expectation of anything but helping a fellow person in need. This isn't about the storage facility per se but just the absolute kindness that was displayed. I had found myself with a popped tire and pulled over to deal with it she came over without hesitation offering her help and guidance to change my tire, when many others passed by (as most would do) she took time out of cleaning up the area just to help. Not sure of your name but I hope you see this and I hope your kindness is paid back and then some. Thank you so much for helping this exhausted overwhelmed mother in her time of need!!

These guys are awesome. The storage units look great. The 5…read morestars go to the customer service provided. Nino is an excellent manager and extremely helpful!

I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

I just vacated a storage unit after 7 years and I have to say this was one of the nicest storage…read moreplaces I've ever been. I have had several units before. The people are so friendly and helpful, Peter especially, as my brother had just passed away and I was loading all of his stuff into storage. The place is so clean and the access is easy I could pull my truck very close to my unit. There are dollies nearby to help you load and unload, it's air conditioned and there is a clean bathroom available. The fees are very reasonable. If I needed another storage space again I would definitely go back there. I give 5 stars!

Very helpful staff. Evan was helpful and knowledgeable. Convenient location as well. They even have…read morerental trucks! Well done!

Jo was amazing. She is a pro's pro and made my experience fantastic. She made sure everything was…read morein order and did so with genuine sincerity

1 Star I have been a…read morePublic Storage customer since 2023, and the constant rent increases have finally driven me to leave. I started at $129/month. Since then, my rent has increased as follows: $129 $146 $177 $208 $219 $252 and now $292/month. That means my monthly rent has gone from $129 to $292 in about three years -- an increase of more than 126%. What is especially frustrating is how frequently these increases occur. The first came after only about six months, followed by additional increases roughly 9 months, 12 months, 9 months, 3 months, and 8 months later. I understand that businesses occasionally need to raise prices, and a reasonable annual increase would be understandable. But repeatedly increasing the rent on an existing customer to this extent is excessive. A unit that was affordable when I moved in has more than doubled in price. At this point, I have had enough and am moving my belongings elsewhere. If you are considering Public Storage, I strongly recommend that you do not base your decision only on the advertised move-in rate. Ask what you can realistically expect to pay after 6 months, 12 months, and two years. My experience shows that the initial price may bear very little resemblance to what you will eventually be charged.

Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

I don't use this place. I am not intimidated strikes me a sketchy business because I didn't reach…read moreout to post this review

The folks who work there are pleasant and responsible and my unit's contents are in good condition.read more

I like this place. It's cheap but there's no elevator and the lights are spotty. They also don't…read morehave a computer so their record keeping might not be up to date concerning payment.

It's a great place to store your stuff but definitely go organized and clean it once a month…read more There's a rat issue I've noticed and it's been destroying my stuff. I don't know if anyone is having issue there. But I am. But overall it's a good place and it's secure with a keypad.

Sarah called me left a vm to inform me my code was working when it was not so I had to call…read moreCorporate Office and he had to give me a different number. I got to run around and I had to come back to her location to try to get another number and they blocked me out which prevented me from a timely move out Also, she used her phone to record me without my permission which is invasion of privacy.