I came here to write a positive review about Rob Zarifi at Commonwealth Repair Services, and it…read moreshouldn't have surprised me he already was named in most of the 27 5-star reviews already! Rob repaired a heating element in our dryer a few minutes ago. He offered to come on the holiday, but we put if off until today. He stopped by this morning, and unfortunately did not have the part needed to repair the heating element, so he drove to Alexandria to get the part and then back to Leesburg. Rob took the time to show us what was wrong with the dryer, showed us where the old heating element was broken, and how it differed from the replacement part. He couldn't have been more professional and kind. We've had hit-or-miss experiences with repair companies over the year, but we'll be keeping Rob's business card close by, since he's the best we've seen!

Read some reviews and ended up calling Commonwealth repair services for a Kenmore dryer that was…read morenot working. An actual human being answered the phone and was able to come check it out the same day. I was surprised! He called ahead, as was requested, and showed up on time. He was very knowledgeable about the repair he was performing and was very efficient. The dryer seems like it's actually working better now than before we had the problem! For the situation that we had, I would definitely recommend Commonwealth repair services... Five stars!

Jawed is awesome! He came to fix my oven. Apparently it is old enough to make it very hard to find…read moreparts. He had a part to be delivered in December, but kept looking, and found one closer. Oven fixed today. He's professional, and perseveres. Will use them again. Thank you

These guys ACTUALLY fixed the leak in my fridge! They even brought a plastic panel to put under the…read morefridge so they wouldn't scratch the floor. The techs caught a problem and slow drip in the valve that another company had completely missed. The guy that did the final replacement is named Shafi. He was very professional, took his time troubleshooting, snd knew what he was doing!

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Sam came to repair my built-in microwave. It was not working, there was power but the motor and fan…read morewere not turning on. He came in the timeslot he promised and checked all of the possible reasons. He explained that switches were all working but it was the door latch that needed to be replaced. He ordered the part and came two days after (Sunday was Father's day) and after replacing the microwave was working. So far so good. He saved me at least $400-$500. It is very hard to replace the built-in microwaves, trim will not match or fit and have to buy the trim separately. He is awesome! Explained everything to me and answered all of my questions with extreme patience. I strongly recommend him. He is very friendly and very easy to work with. Way to go, Sam.

Never returned my call. I tried twice to get services through Yelp. I needed a drain pain installed…read moreand a replacement gasket for a front loading washing machine.

My refrigerator went on the fritz (I suspected a bad compressor relay) which for my model would…read moretake about 5 days to get here. I decided to call Apple appliance since they were nearby, and I had a positive experience from start to finish. I explained my issue to the technician and he agreed with my assessment, and said he had the part I needed. Within an hour he arrived, and in just a few minutes replaced the part and got my fridge working again. Throughout the process Apple was communicative and professional, I'd recommend their services and will use them again should the need arise.

The day before I was to host a house full of people for Thanksgiving my fridge and freezer stopped…read moreholding their temps...talk about stressful. I called a few repair shops and nobody could come out until after the holiday. Fortunately my sister told me to call Apple and sure enough a technician arrived about an hour later. He didn't have the parts he needed but immediately called his warehouse and made arrangements to pick up the parts that evening. The following day he came back (on Thanksgiving) and my fridge was back up and running just in the nick of time. Crisis averted! (BTW I was able to move all my food temporarily to my neighbors fridge until the situation was resolved.)

I had an emergency leak with my dishwasher (nightmare as it completely soaked my downstairs…read morebasement). I called up a few Appliance Repair near me and chose this company as the gentleman that answered my call was super polite and friendly. Mohammad truly heard the urgency in my voice as originally he told me he was not going to be able to be out until 3PM-5PM. (I called around 8:30/9AM) I was in such urgency as my dishwasher kept filling up with water and I had to drain it every 10-15 minutes. Mohammad truly went above and beyond as he had a appointment conflict, but push the other one back as mine sounded much more urgent. Him coming from 45 minutes away, he made it around 10:30AM, and immediately saw the issue that the inlet valve in my dishwasher is broken and needed replacement. With the repair cost of replacing that piece being almost half the price of what a dishwasher would be, I hesitated on fixing it and just replacing it completely with a new dishwasher. Mohammad gave me advice between from his expertise on what would be best and after weighing the outcome came to me having Mohammed replacing the broken piece for me. As I would have had to pay $75 for him coming out to look at it anyway. Mohammad is truly professional and understanding and made sure to help me out during such a stressful moment.

Incredibly disappointed in this company (which also goes by S.O.S appliance repair). Our KitchenAid…read moredishwasher was leaking, so we paid $399 ($99 diagnostic, $300 labor/repair) for them to fix it. Which they said they did. Lo and behold, the first time we ran it post "repair" it began leaking worse than ever. My husband called, they returned, called it a "major leak" and said they could not fix it. When my husband asked for a refund, they refused and, instead, suggested they return and try to replace a different part (even though previously they said they couldn't fix it) which we would have to pay for. We obviously did not want to continue doing business with them but they continued to refuse to refund us, finally agreeing to refund the $99 diagnostic fee. So basically we spent $300 to wait around twice for their 4 hour appointment time span and make our leak worse. Please remember that this is the same company as SOS appliance repair (I called the number associated with this Ashburn appliance repair on Google and verified with the person I spoke to that they go by both business names), so stay away from both if you want to avoid what we went through.

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.