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Nouveau Maison Kam

3.2 (18 reviews)
ModerateChinese
Open 12:00 pm - 9:00 PM

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cobwebs.  I just don't believe they dust

The food was okay (mostly). The waiter put down all glasses with his hand wrapped firmly over the rim making sure the each water glass was well handled. I took the glass and carefully wiped the rim so I wouldn't drink what ever was on his fingers. My glass was in the way so he grabbed it by the rim and moved it. I drank no more water at that dinner. I began to watch, carefully, how the food/plates were being handled. The waiter also handled a click-pen (the type of ballpoint where you click the top to be able to write). Like any normal person, he played with it. He also handled money at the till. Of course he was the waiter and delivered the food to the tables - in and out of the kitchen carrying plates, moving the pen to his pocket to carry several dishes at a time and to arrange tables. I started to watch "how" he was carrying the plates. His thumb, that thing that was clicking that pen ... and handling money was right up on the rim of the plate cross-contaminating the edge of the each plate he handled. The portions were very generous and his thumb was routinely in the food on the rim of every well-filled plate he handled - making sure that if you did not drink from the water glasses you got a good dose of him anyhow. I began to really wonder. Not having the cheek to walk into the kitchen I looked at everything in easy view. If those cobwebs which were clearly, thick and no less than 30 cm (1 ft) long had been allowed to accumulate what else was going on. This was an absolutely disgusting experience. From me they won't get a second chance. Once was plenty enough!

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Review Highlights - Nouveau Maison Kam

You can imagine - The West Island is not quite known for having great Thai and Chinese restaurants.

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People searched for Chinese 2,978 times last month within 15 miles of this business.

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Restaurant Imperial - Chinese broccoli

Restaurant Imperial

2.8(25 reviews)
3.6 km

This was my first time having dim sum, and per my group, who are all seasoned veterans, this was…read morenot the typical experience. They described it as people with carts of food would circulate and you would choose what you wanted from the carts for the table and be billed for whatever you chose. Instead, we were given a QR code to scan and order dishes to the table. Some were fast to arrive, others were not so fast. We had to ask for waters for the table, and one of my dinnermates needed to ask repeatedly for the various sauces he has usually had included automatically. A few of our dishes never arrived to the table at all. When we asked about splitting the cheque, they got very aggressive with us and demanded we pay on one bill. The food was ok, most of it was fine, some of it was great. The concensus from the group was that it was just ok. The place was pretty packed by the time we left, so people do seem to enjoy this format.

Restaurant Impérial - Pointe-Claire…read more Avoid this restaurant like the plague... Had the ABSOLUTE WORST experience Monday afternoon! Went in at 14h15 for a quick late lunch... scanned the QR code that they provided to order the Daily Lunch Special for $8.95, the Cantonese-Style Crispy Noodles. Five minutes later, a waiter comes up to tell me there's no more. I asked, what do you mean there's no more... lunch is from 10h00 to 15h00?? He said the manager stopped the special as it is Lunar New Year Week. I retorted by pointing out that New Year's Day is tomorrow, not today! I asked to speak to the Owner which he refused, I demanded to speak to the Manager... as I waited, the couple at the table next to me expressed the same exasperation ordering the same daily special today. The manager (pictured below) refused to honor their special clearly available to order on their menu system and refused to allow me to speak with the Owner. He threw me out of the restaurant as I voiced that I would make a complaint to the Head Office at the Brossard location, go on Social Media to share their unethical business practices and file a formal complaint with the OPC!! This establishment has been less than stellar since the very beginning during their soft opening when menu items were unavailable to order, short staff both in the kitchen and dining room, extremely long waits for your orders to be served, very unprofessional management team including but not limited to the Manager pictured below! And to top it off, their food isn't even anything special, bland taste at best... OBVIOUSLY DO NOT RECOMMEND THIS RESTAURANT!

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Restaurant Imperial
Restaurant Imperial
Restaurant Imperial

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Nouveau Maison Kam - chinese - Updated May 2026

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