I had my vehicle towed in without an appointment. They were able to get me back on the road ahead…read moreof schedule and stated within the quoted price. Everyone was friendly and helpful , from the front desk to the advisor. Technician did a great job... fixed right the first time. I recommend them as a great place to do business with.

When living in burnt hills some time ago, I owned a VW Westfalia. I took it to Gil's as they did…read morework on foreign cars. When I went to pick it up, it no longer had hydraulics in the hatchback. The vehicle was locked at night so I knew noone took them except one of the mechanics or Gil's needed some. I truly resent that we were so low on cash and were taken advantage of.

I've been going to Broadway for 10 years now. They are honest good people that recommend what's…read morebest for my vehicles. I would recommend Broadway to anyone frustrated with their current dealer or mechanic. The service is professional, timely and at a good value. Ron Crowley

These guys are great! Reliable, priced fairly, extremely competent and, besides all that, a truly…read morenice, family business that enjoys long term employees who love working there... Highly recommended!

Great place, people are nice, work is always done well and at a fair price. I go there for all the…read morecar troubles!

I've had an issue in the Capital District. I found that places that do repairs fall into three…read morecategories. Expensive ($150/hr!!!), not very good, or booked for weeks. Luckily Express Auto, while a bit of a hike from Albany, seems to be reasonably priced, competent, and with decent short notice availability. I first heard of it from a friend who's a gear head, and he trusts them to work on his cars.

Okay, so I had a nail in my tire overnight on Saturday and Sunday morning I found out about it. I…read morewent to AutoZone to try and plug the hole and I thought it worked so I drove to Price chopper with my friend. Then the plus popped out and my tire went completely flat again. Not to mention it was raining. I walked over the the gas station on the corner of lark and Madison and talked to a very helpful clerk. She told me to have my car either towed right over or if I can drive very slowly. I drove very slowly and met a guy with blonde hair who was extremely helpful and fixed my tired in 5minutes. His charge for it was the best I ever had and I would extremely recommend his small shop to everyone who hates dealing with the hassle of big companies fucking you over. It's been a few days and my tire has not had a problem, even though I'm skidish. Lol

When I was new to driving, one of the Dunbrook brothers answered my phonecall in his towtruck…read more After solving my car problem, he generously said, "No charge." So I became a customer, if not buying gas, buying cigarettes and coffee early in the morning on the way to work. Sometimes minor repairs would be done by women working in the station. Rox took her car here all the time, for major and minor work, and loved them. Dunbrook Mobil does not have a staff, it's more like a cast. Through repeated visits, you get to know them, and the pleasant quirkiness of the business ameliorates the cost of gasoline a bit.

Always had wonderful service using Tony Scott's Automotive. Customer service, flexibility, pricing…read moreand completing the service requested. I have never felt pressured to have to do another service on my vehicles that wasn't absolutely necessary. Recommendations have been made but also did the service requested.. - I called this morning for a mount and balance of 4 tires and was immediately able to bring in. - comfort, safety, professionalism, respect and friendliness is what you will get here!!

My previous shop quoted me $$$ for a new muffler so I got 2 other estimates (Midas & Monroe) before…read moreI went to Tony. His price was half my original estimate! Recently needed what turned out to be an emergency spark plug replacement on short notice over the holidays. Very reasonable prices, kind owner and hardworking local business. Highly recommend. A++

Love these guys. Friendly, speedy and they are good at their jobs. Go see them. You will love them…read moretoo.

A friend of mine recommended Auto Solutions a couple of months ago when I needed to get my 2007…read moreMazda 3 hatchback a tune-up. I love my car so much, and if I can get a few more years our of it, I'd be happy. She said they're great, reasonably priced, and do not try to swindle their customers with unnecessary repairs. So I decided to check them out. Upon entering, I was greeted by the nicest receptionist I may have ever met. She had a great smile, was friendly, and was professional but still laid back. I explained what I needed, which included looking at why my engine light was on, check my shocks (because my car made very loud noises with every little bump in the road), and anything else they could find. Then I wanted an estimate and we'd discuss next steps. Made an appointment for the upcoming Thursday, left my car overnight, keys in the Dropbox, and they'd look at it in the morning. Got the estimate a few days later than anticipated, because the mechanic is always SUPER busy, then scheduled a pickup. Turned out that I needed new tires (which was not a surprise), my shocks were dead (hence the loud banging whenever I drove over a little bump), and my heater was on the fritz (the engine light). Spoke to the mechanic, and he said he could have my car ready by the following evening. So I said let's do all work as a holiday treat to myself. Picked up my car after work the following day, met up with the mechanic, and he went over everything with me. To my surprise, and due to an error, they even did a little extra work and didn't charge me for it! When I drove my car home, it felt like it was brand new, and if it wasn't for my "dog blankets" protecting my car seats, I would think that I just drove it off the sales lot. Overall, Auto Solutions is a place I will continue to go back to. The professionalism mixed with a laid-back personal approach, really made me feel at ease. Not charging me for some extra work that was done was a very nice holiday gift from them, and I am very grateful. Be fair warned, if you are a type A personality, and need everything quickly laid out in front of you, in a very specific time frame, they may not be your first choice. But if you have a little time on your hands, I will always highly recommend them.

I came in the other day (June 2020) to buy a used car. Ended up not finding anything that worked…read morefor me, but the process and people were great. Of the car dealers I've spoken with in the past week, Exit5 is the one I'd most want to do business with.

I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

Another very good experience at Hari's today. My Lexus…read moreneeded a NYS Inspection and Oil Change. I arrived for my appointment and was told the customer before me needed unexpected work done. Robert, the outstanding mechanic who has worked there for twenty years, apologized for the delay. I was offered and accepted a ride to my nearby home to wait. Two and a half hours later, the work was completed. I was given a ride back to the garage. I call this excellent customer service. And that is one reason why we support an independent service provider rather than a dealer. Plus, the cost is considerably less than for work at a dealership. At Hari's, communication with customer, attention to customer needs, and expertise in servicing cars are all superior to most dealerships. I believe I am getting a fair and accurate appraisal of work that needs to be done. Whereas, at the dealership, I feel the bill is padded with extra work that is unnecessary. Plus, I am supporting an independently owned local business that resides in my community. A "WIN" all around.

I dropped my car off on a Friday stating that the cabin of the car was filling with exhaust. They…read moresaid that the exhaust smell was coming from a leaking oil seal which required the transmission to be removed to fix. 2 weeks later, I picked my car up on a Friday at closing and paid $3,300. Within 2 minutes driving down the road, my cabin was again filled with the same exhaust smell and the car now also had a slight vibration that wasn't there before. I dropped the car back off that night after closing. When I called Saturday morning, I was told that they did not have time to look at it that day. On Monday, I stopped on the way home from work. The owner was in the process of looking under the hood of my car. When I approached and started to discuss the issue with my car he became very aggressive in his demeanor and tone of voice. Never once did I ask for a refund on the work that was done (that didn't fix the problem I brought the car in for) nor did I accuse them making up a problem that didn't exist. I simply wanted the issue I brought the car in for to be done promptly since I was now on week 3 without a car. The owner made me feel very uncomfortable to the point I started to cry so I excused myself and left. The owner followed up a half hour later via phone call, speaking very nicely to me, sharing the great news that the parts needed to fix the original problem would run me around $50 and they had discovered the vibration was due to a loose bolt that was now tightened and fixed. We picked the car up Friday and I was informed they charged me 1/2 the labor bringing this new additional bill to $270 for a total of $3,570. Paying so much when the original issue was under $500 definitely isn't ideal. However, that is not the reason for my low review. For me, I feel they should have checked that the original problem was fixed before giving it back to me the first time. The biggest issue was how I was treated by the owner. I would not want anyone else to have to experience that I had. The other two workers were very polite and respectful.