If I could give zero stars, I would. Dry Guys Restoration and Optimus Property Solutions have left…read moreus physically sick, financially devastated (over $10,000 lost), and displaced from our home -- twice.
We moved into our apartment in late October 2024 and almost immediately found severe water damage, black mold, and extreme humidity. The discoveries spiraled into CAT3 mold, major water damage, and rotted sills/studs in the wall, despite property management claiming the apartment to be mold free, leak free, clean, and inspected prior to moving in. Dry Guys "inspected" the unit on November 8, 2024 -- and 170 days later, the repairs are still incomplete.
I warned both companies about my autoimmune disease, epilepsy, and health sensitivities to mold -- but they ignored it. I ended up hospitalized during this ordeal.
Dry Guys' workmanship was horrific:
* Flooring was incorrectly installed with gaps sloppily filled with caulk.
* Countertops were installed chipped and left sticky with residue.
* Plumbing failed repeatedly -- the garbage disposal didn't work, the sink leaked, the faucet wasn't installed correctly.
* They built the countertop too short, then shaved down the support beam to force fit our dishwasher (likely compromising its stability).
* Containment was a joke: the barriers failed repeatedly, letting dust and spores spread through our entire apartment.
During the restoration process, the subfloor was left exposed, we had no access to our kitchen for months, and temperatures dropped during winter -- yet neither company declared the unit uninhabitable, even when it legally was.
Kashia from Optimus Property Solutions told us they couldn't do anymore than refund rent and some cleaning fees, stating, "the owner has put thousands and thousands of dollars into repairs" -- while the owner publicly bragged on Instagram about turning a $400k purchase into a $1 million valuation on our complex. His website bio even highlights how he became a millionaire at 32.
Clearly, protecting profits mattered more than protecting tenant safety.
After a "alleged" second leak surfaced, the companies ignored us again -- refusing to open walls, ignoring dripping sounds and mold smells, and brushing off standing water beneath the apartment. We were told, there's no leak, not our problem -- while condensation puddled on our windows, the smell once again destroyed our items, our clothing grew wet inside drawers, and puddles gathered under our apartment.
In short:
* Dry Guys Restoration's work was rushed, unsafe, and incomplete.
*Dry Guys left a complete mess behind that I'm still cleaning up to this day, and wouldn't properly fix the work they had poorly executed. They refunded $294, which I had to fight for, it took forever to get the check, and doesn't begin to cover for our time, emotional distress, sickness, or damages.
* Optimus Property Solutions protected profits over tenant health and legal responsibilities.
* We were left sick, homeless, financially drained, and traumatized while the "alleged" leak is still in our apartment and NO ONE is taking responsibility or trying to fix it.
Avoid these companies at all costs if you care about your health, safety, or sanity.
*Will update with any changes*
*This post reflects my personal experience and opinions*
