I love this place and I've never even been a patient here…read more My husband was referred here months ago (I should have given my review long ago). My husband is not a fan of medical procedures and so I was surprised when he reported that things went beautifully. I made the appointment for him and the staff picked up on the second ring. I can't recall whom I spoke with but she was patient and addressed all questions. She told me what to expect step by step and offered several different appointments that worked with his schedule. I'm in the medical field myself and know good service. I was confident they would take good care of him and they did! My husband had a tech named Shannon. He didn't get her last name but said she had previously been a tech at Cherry Hill and chose to move to Radia since it's close to her house. He said that they were short staffed (according to some lady in the waiting area) but Shannon never rushed him or seemed preoccupied. He said his wait was less than 10 minutes. Shannon was funny and treated him like an old friend. He notes that she was confident in her approach and when she walked him out, another patient came up to insist that Shannon do her imaging. It's a testament to how good they are if Radia was able to convince Shannon to move to this clinic from a hospital! If management reads this please let Shannon know that we appreciate her and will never go elsewhere! My husband said Radia was clean and organized. Unlike some patients, we had absolutely no problems with billing. They promptly billed our insurance and when we received our EOB (explanation of benefits) we were surprised at how much less it was than had we gone to Swedish Medical Center. We promptly paid the bill that arrived a month after our EOB and have never had a problem. If you need to have imaging done, I highly recommend Shannon. I seriously almost sent her flowers. She helped my stubborn husband and that deserves 5 stars!!!!!

Worst customer service , literally horrendous attitudes. Rude, condescending; not even a smile from…read moreany of the front desk staff. I went for my last pregnancy ultrasound the lady her name was Anjanette, she was so rough I've never had an ultrasound be painful before. She was rude and rushed the entire process. If I could give this place and the experience 0/5 I would they seriously need to hold their staff accountable.

In short They immediately realized that I'd need a bit more…read morecare than they could provide on site, so they didn't charge me or take my time. I was hoping for a different outcome but I have to respect their honesty. In long A scrape on my leg had gotten infected, so I was hoping to get an Rx for some antibiotics and hurry home for the Hawks game. They checked me in in minutes, and found my insurance that had just taken effect a couple days earlier. Nice! The system texted me some info to fill out, and she told me it would list me as being seen in about 25 minutes, but it would be much sooner. The PA came out within 60 seconds to say that they didn't house one piece of equipment I'd need as part of a full eval, and I should go around the corner to the ER. He definitely felt bad delivering this news, and explained it even more thoroughly than he really needed to. I got it right away. He was quick to say that they would cancel the visit and not charge me. Even though I ended up missing the whole game, he was spot-on about what the ER would do to evaluate the infection. I got great care there, thankfully much of it in front of a fuzzy, dim TV showing the game. So I can't really complain about anything other than my own procrastination for leaving the trip until late afternoon.

I went in for a follow-up after an allergic reaction and clearly reported worsening symptoms of…read moreburning and irritation around my eyes. I was told that I "looked fine" and advised to continue using the same topical medication, despite my concerns. My visit was also incorrectly documented with appointment notes about whiplash, a condition I never reported or had. After following their guidance, my condition got significantly worse to the point I couldn't open my eye and had to seek care elsewhere. Another provider immediately told me to stop the medication and prescribed a different treatment that worked almost overnight. I formally contested both the care and the incorrect documentation, but their medical review team still determined that everything was "appropriate" and refused to adjust the charge. I will never go back and cannot recommend them.

Review from June 2, 2025: The techs (2) caused a massive blood leak while attempting to inject…read morecontrast as part of an imaging procedure. An ice pack should have been offered but was not. This is the failure of the facility and the staff. Why should this be the patient's responsibility as an aid to help the situation? It should not! That means the staff failed to offer all that could have been done. Quality of care could have been better. Patients, speak up for yourself. The staff either does not care or they are ignorant. Either way better care could have and should have been provided.

I arrived for a scheduled CT Scan 7/15/09. I told the receptionist I had a 10:30 appointment and…read moreshe didn't even ask my name. Then she handed me some papers to fill out. A couple of them didn't have any identification (my name) and they weren't even stapled together. I filled them out and sat down. At 10:36 I was told they were running late and it would be ten more minutes. At 10:48 I went back to the counter where the two girls were having a personal conversation and ignored me. I broke in and asked what was causing the delay. One of them said there was a problem with the patient, said she would check to see how things were going. In a few minutes, she returned and said very perkily, "OK, here" and handed me something which I thought might be a medical I.D. It was a Starbucks gift card! Then the other girl opened the door to the back room, stood in the doorway and looked back and forth between me and whatever was back there. Then I heard "I'd like to say five more minutes, but . . ." Next I was told to come to the back and ended up in another waiting room. A woman was sitting there, so I asked her if things were always this unorganized. She told me she had brought her grandson in to have his left leg x-rayed and they wanted to x-ray the right leg instead. That was all I needed to hear and I left immediately. Beware! I gave them one star only because there is no zero available! Edit Remove Send to a Friend Link to This Review Write an Update

Bruised and swollen vein. Phlebotomist needs retraining. No issues in the past. Maybe it was…read morejust an off day.

Quick check in process for bloodwork. There were a lot of people waiting and it looked like we…read moremight be there a while..but we were in and out in 15 minutes.

I have met with Dr. Pham once and she is very astute, knowledgeable, compassionate and genuine…read more She tells you the reality of what is going on, what needs to happen and doesn't sugar coat the situation like other doctors do. From the receptionist to the assistants, the staff I interacted with were all quite kind, listened well and didn't assume information. Dr. Mai Pham and her staff specialize in vascular medicine. They have an office here and also in Seattle. The Edmonds office is across the street from Swedish Edmonds Hospital. The parking is free. Their office is clean, pleasant and easy to find.

I have stage 4 cancer and after not feeling well the last few days I decided to be safe and take a…read morecovid test. The test came back positive. I asked my oncologist at Fred Hutch and she told me to please right away go to the nearest Urgent Care and get the infection confirmed (in case there was a problem with a home test) and get treatment, since I am high risk. I drove to the Swedish Edmonds Urgent Care. I walked in at about 2:40 p.m. on March 5th, 2026 and spoke with a woman working at the window who had long dark hair pulled back in a ponytail. I said to her, I have stage 4 cancer and took a covid test that came back positive and my oncologist would like me to get that confirmed and to get treatment, because I'm high risk. The woman responded flatly, "We don't do that here, just give a covid test." She asked no questions and didn't talk beyond the denial. I then explained that I'd used a home test, so my oncologist would like me to confirm with an Urgent Care test and get treated, likely with Paxlovid. The lady repeated that they don't do that there, and they don't just give Paxlovid. She went on to say kurtly that they treat people with symptoms, they don't provide tests. The desk gal didn't even bother to ask me why I'd given myself the covid test or all me any questions at all! People usually take a home test because they aren't feeling well. Instead of being courteous she just went directly to the negative, "We don't do that here." Then in a disinterested tone, she said, "If you want to, you can sit over there and wait to talk to someone about symptoms." I told her never mind, because I needed to also confirm the Covid test results and if they couldn't do that I'd just go somewhere else - maybe an urgent care that is willing to help a high risk person with stage 4 cancer and Covid! This cold dismissive woman heard me twice say I am stage 4 and that my oncologist wanted me to come in to confirm the Covid test results and be treated, yet still she still offered no help whatsoever and very few words at all in addressing my request. Avoid this place, it is not urgent care because it doesn't care, period.

I had a sudden situation occur while across the sound, made it home to find my mobility was greatly…read moreaffected (2/17/26). After calling my primary care facility, I was urged to head to Swedish Edmonds Urgent Care for evaluation. I want to thank the staff onsite for making this as straightforward, transparent, professional, and expedient as possible during a stressful time. From the front desk check-in person, person who placed me in exam room, person who took my info, vitals, offered water & attached an immobilzer at the end, person who provided a garment to change into & a warm blanket, the person who took three Xrays, the PA who evaluated me, and the security guard who assisted with return of the wheelchair. Collectively, all of the staff that we interacted with and provided care from start to finish was a positive experience. It is important to have ID and medical insurance card upon check-in. Nect steps information and a printout of one's visit are also provided. This was my first time to be referred and evaulated at Swedish Edmonds Urgent Care. I appreciate the care received and that they are easily accessible from Hwy 99.

This is real preventative medicine! I got breast thermography because I don't see the point of…read moremammograms. Why wait until all those cancer cells have grown for 10 years before they can even be seen on mammograms? Interestingly enough my thermography revealed some activity, but at this stage I have control. I can do something. We all have cancer cells in our bodies all the time. How we take care of our immune system is how we heal our selves. Food, water, exercize,reducing stress. I'm so grateful that I met Suzy. She is extremely professional. My husband will be seeing BodyLife Imaging for a full body scan.

Suzie is amazing! I had little knowledge of thermography. After learning what it can do I think…read moremore people should be using this service. Education is key and Suzie is well informed and extremly helpful. I highly recommend you make an appointment with her.

Most of the imaging performed here is well-organized and timely. But not during the most recent…read moreepisode. This sad experience occurred at the Swedish Edmonds Imaging Center located in the Swedish Edmonds Hospital at the back end of the lobby. This clearly is not to be confused with Swedish Radia Imaging Center in a different location @ 21700 Hwy 99, Edmonds, Wa. This facility has failed and needs to be taken to task for their lax performance. Critical diagnostic interpretation was needed by the radiologist, MD that failed to respond in a timely manner. Do we work for them or do they work for us! If we as patients do not need their services, perhaps they can get along without us and we should seek better care elsewhere.

Have never received an initial billing. I only receive a FINAL bill threatening collections. This…read moreseems to be their business operating model.

Horrible company to deal with. Their billing department can not get anything correct. I have been…read moregoing back and forth for over 6 month on where and how to submit my insurance claim. Radia keeps billing the wrong company repeatedly. My insurance company insists they have not received any statements from Radia, and if they did they would pay it.