They had a botched Accounts Receivable system conversion. Because of their errors, they show me…read moreand my wife owing money, when we've paid every penny. I've contacted them three times to get it straightened out. Now they have referred my account to a collection agency and the bill collectors are calling me at home. A true nightmare, courtesy of the Polyclinic.

I visited this office 5 times in-person, and called ~3 dozen times throughout my diagnosis process,…read moresurgery and post-surgery. Dr. Johansen (recently retired) is kind, empathetic, patient, and adamant that I had the best care. My surgery was postponed due to COVID-19, and he advocated for me in a way I have never seen from a doctor. Post-op, he called me 1-2x a week to make sure I was doing okay. I also had the opportunity to build a relationship with the administrative staff (specifically, Cynthia and Chris). I had to call them frequently to ask for paperwork support. They were always patient and hilarious. Because of my health, I've been to a lot of different healthcare offices - very rarely will you find people SO invested in you as a patient. They're quick to respond to emails, and will go the extra mile to make sure that you are taken care of.

Our mother has been a patient of DR Pham for at least four years. She has peripheral arterial…read moredisease which causes plaque to build up in the arteries in her legs reducing blood flow and has at times completely blocked arteries. All caused from 50 years of smoking. We were referred here by DR Buckler, her cardiologist, after her first surgery was botched and she contracted an infection, which settled in her spine and almost killed her at Virginia Mason. DR Pham has proven to be Mom's Guardian Angel and has saved one leg or the other or her life more times that I can keep track of. She is not only Mom's favorite doctor, but one of her favorite people! Her skills are unmatched. And no matter what hospital, ER, clinic, or specialist we are at, Everyone knows DR Pham and has nothing but good things to say about her and that she is the best vascular surgeon around! Thanks to DR Pham and her team for helping to keep Mom with us for a little longer!

This is my third time going to Lumina after trying other places in and outside of Seattle,…read moreespecially for stubborn face marks. The team is great, and almost equally important, they have all the necessary tools to work with, so they don't try to resolve issues with the wrong tool. Got an online video consultation with Sarah about my concerns, and she explained the available treatments and scheduled me with Margot. Third time with Margot, and my skin is already much healthier. She is honest about what these machines can and cannot do for you and adjusts the skincare strategy accordingly. Last but not least, there is no judgment passed, snobbery, or anything. They're here to improve your quality of life, they love what they're doing, and they're good at it. ... And their new location kicks !@#. ;-)

I've seen Sarah twice now for Botox (Xeomin) and have been super happy with the results! On my…read moresecond visit, she had notes on the areas we treated the first time...a true professional who cares about her patients. She listens to what you want, delivering the injections with gentle precision. The new location on California Ave in West Seattle is beautiful and state of the art. 10/10 would recommend.

Unavailable by telephone--tried all day to simply schedule an appointment, left four messages and…read morenever received a return call as I was promised by the message; also, really crappy music to suffer through when on hold; if I could give a negative rating, such as -10 (minus 10), I would

Worst ever! Things went to crap after Dr. Hanson left! Why are you guy's so non patient friendly?…read more Is that not the job?

Dr. Gibson helped to treat my mother's varicose and spider veins. Her staff is very friendly and…read morethe office it incredibly modern and professional looking. I'd recommend Dr. Gibson to anyone looking to alleviate their varicose veins.

The doctor and staff were top notch and took great care of me. They answered all of my questions…read morethoroughly and addressed all of my concerns.

I had Botox done 4 weeks ago and I couldn't be happier. I've been asked by so many of my co workers…read morewhat I use on my face to get the "glass skin" effect. I love that I get the polished look, no wrinkles on the forehead and the crows feet but still look very natural. I am still able to make my usual facial expressions and raise my eyebrows so no one can guess I had something done. I am glad I followed the recommendation of the doctor for how much Botox I need and where I need it.

I am so impressed with Dr. Derrick and the staff AND the boutique feel of the office from start to…read morefinish. It doesn't feel like you're going to a doctors appointment in any of the less desirable ways, but definitely feels like it in all the good ways that reinforce you're getting the best quality care. A good friend of mine found BoxBar while researching her own venous condition and is already seeing major improvements in her quality of life. I went in with my mom and the staff was great at getting us scheduled back to back since I'm the driver. Our successive appointments are scheduled the same way, and they really care about being accessible. I also have my own slew of rare autoimmune diagnoses, and a couple are comorbid with their own vascular risks / stroke risks so I wanted to get a thorough assessment with some hard data. We're getting all the data. Dr. Derrick was familiar with a lot of nuanced factors and details tied to my diagnoses I've never seen any other doctor outside of rheumatology have any in depth knowledge over. It was a pleasant surprise and incredibly validating.

I've had nothing but excellent service from all the staff here. They are very clear in…read morecommunication and what you are looking to have done. I got the sclerotherapy for spider veins and it was minimally painful. Everyone from the front desk staff to the people who bring you in to the rooms are very friendly. I've always felt comfortable and cared for. They went above and beyond when I switched insurances and helped me with scheduling. I live about 25 min away and I'd gladly make the drive to see this team. Glad to have used them and hope they help many future patients live healthier and happier lives.

Great Doctors, Great Staff, prompt, curtous, understanding and compassionate group of people,read more

Although the doctors here may be good (I can't say honestly), the way you are treated by the office…read morefor starters doesn't feel right. It took so long just to get an appt., then it was cancelled that day. Had to go far across to another town to get another appt much later, and the appt. just felt rushed, among other things that we found disappointing but are declining to mention here. I can't imagine entrusting my healthcare to a place I felt disrespected. Won't be back.

I love this place and I've never even been a patient here…read more My husband was referred here months ago (I should have given my review long ago). My husband is not a fan of medical procedures and so I was surprised when he reported that things went beautifully. I made the appointment for him and the staff picked up on the second ring. I can't recall whom I spoke with but she was patient and addressed all questions. She told me what to expect step by step and offered several different appointments that worked with his schedule. I'm in the medical field myself and know good service. I was confident they would take good care of him and they did! My husband had a tech named Shannon. He didn't get her last name but said she had previously been a tech at Cherry Hill and chose to move to Radia since it's close to her house. He said that they were short staffed (according to some lady in the waiting area) but Shannon never rushed him or seemed preoccupied. He said his wait was less than 10 minutes. Shannon was funny and treated him like an old friend. He notes that she was confident in her approach and when she walked him out, another patient came up to insist that Shannon do her imaging. It's a testament to how good they are if Radia was able to convince Shannon to move to this clinic from a hospital! If management reads this please let Shannon know that we appreciate her and will never go elsewhere! My husband said Radia was clean and organized. Unlike some patients, we had absolutely no problems with billing. They promptly billed our insurance and when we received our EOB (explanation of benefits) we were surprised at how much less it was than had we gone to Swedish Medical Center. We promptly paid the bill that arrived a month after our EOB and have never had a problem. If you need to have imaging done, I highly recommend Shannon. I seriously almost sent her flowers. She helped my stubborn husband and that deserves 5 stars!!!!!

Worst customer service , literally horrendous attitudes. Rude, condescending; not even a smile from…read moreany of the front desk staff. I went for my last pregnancy ultrasound the lady her name was Anjanette, she was so rough I've never had an ultrasound be painful before. She was rude and rushed the entire process. If I could give this place and the experience 0/5 I would they seriously need to hold their staff accountable.