Both my children were seen in October for their well child visit by Dr. Sinclair and I still…read morehaven't received our after-care summary. Don't waste your time coming to this clinic. I have sent email and left messages asking for a status update and both have gone unanswered. Very unprofessional.

Doctors are decent but the front office staff and billing are a complete nightmare and super hard…read moreto get a hold of! I would avoid coming here because of that. I have had multiple issues with bills and insurance being processed, even though I have a well known insurance carrier (PPO) that they take. The billing just cant get it together and has no idea whats going on. Avoid this practice unless you want to cause yourself unnecessary headaches. Theyre still trying to figure out a bill from a visit my son had 9 months ago and im continuing to receive bills from them without them running it through my insurance even though ive spoked to them in length 4 times on the phone now regarding the same issue.

Wow! I received the best and most compassionate care from Dr. Fasciano and Nurse Laura. After a…read morecomplicated wisdom teeth removal I was in severe pain while recovering. I arrived at the office in pain and nauseated from the prescribed pain meds. They were very kind, generous with ice packs, and gave me a regimen that allowed me a full night of sleep and much more comfortable recovery from the surgery and no nausea. Thank you both so much!

I would put 0 stars if I could, I called this facility that I got refered to by the center of…read moreEverette clinics call base told me they had a e-xray machine, after 5 minutes of visit (after a 5hr wait for appointment) I got turned away an charged 240$ for visit fee. This not only mentions that my Dr was (running late) so my 5 hour wait turned into 6 I was in my car with a fractured vertebrae I was charged for assistance I never received. I'm paying this because I cant risk my job an days off to go to the attorney general and feel they screwed me out of my money. Hope you all take the words into consideration. Long story short: THEY DO NOT HAVE AN X-RAY MACHINE. -____-

Excellent care! I LOVE that they have SOO much talent and experience at this clinic! Chelsea Gordon…read moreis top notch. I also love Dr Jung and Dr Hsiung. Our kids love coming. They are easy to reach, don't charge extra $ for portal messages (like Fern Valley sadly). I couldn't be more pleased with this clinic! They are naturally minded but have resources and knowledge for western medicine perspectives as well. They helped handle an insurance issue with ease and kindness. Love their admin team too- SOO much. This can make or break a clinic let me tell you. Sofia is amazing.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

It was while ago, but I walked into this clinic defeated to get help for a debilitating and deadly…read moredisease that is unfortunately extremely resistant to treatment and the medical community is sadly ill equipped to both diagnose and treat. My expectations were low based on past experience and hearing story after story after story of poor treatment from medical professionals regarding this disease, but I was desperate and getting so sick. I saw a Bridget Noorishad who was a god send in my life at that moment. Due to lack of funding for date, most doctors are misinformed and cling to false beliefs about the disease to misdiagnose patients. It's a problem that leads to death unfortunately. Bridget wasn't familiar with this issue (most aren't) and held some common misbeliefs as do almost all medial professionals with the exception of ER doctors for some reason they seem to know it more. But what was amazing about Bridget is that she listened to what I had to say and I could tell she genuinely cared (such a relief and so refreshing given my expectations and experience dealing with this). She was skeptical at first as she should be, but she did the right thing and I don't think she knows how grateful I was! She said okay can you give me a minute and she left the room for awhile to go investigate and get to the truth. She humbled herself and did what all doctors should do in this situation. After all, they can't know everything. She took the time and care to figure it out and returned with honestly the best possible treatment plan she could have. After being misdiagnosed for well over a year thanks to false outdated info and doctors who cling to it, this was EXACTLY what I needed in that moment. I couldn't be happier with the care I received here and while treatment was less than effecthve that was not her fault. It was the right treatment just too late and I went too long with insufficient treatment. It's complicated but I just want to say I 100% recommend this walk in. The care FAR exceeded all others I've visited in the area. Thank you for taking me seriously....all too often that's not the case with this issue and you have NO IDEA just how much I needed that! Edit Added:...Oh and I should add that she was even willing to go above and beyond and offered to stay late so my boyfriend could stop by on his way home and talk to her. She isn't a family therapist (or at least not to my knowledge) and definitely did not have to do that, but thank god there are actually good people on the world who understand the importance of their profession and take it so seriously! I'm telling you it's extremely rare to see a medical professional who is as dedicated

Took 2 hours to get sore throat medicine....and I was the first/only person in the building for the…read morefirst 30 minutes. Waste of time.

This appointment was an absolute joke…read more The Nurse Practitioner took no more than 3 seconds to look at the skin issue I came in for, declared it's milia, and then told me it was caused by high cholesterol. That was not only a shockingly offensive conclusion, but completely inaccurate! In fact, my cholesterol levels are markedly low, and there is absolutely zero scientific evidence supporting high cholesterol as a cause of milia. She then told me the issue could not be treated without scarring my face, when other dermatologists have told me treatment is quick and simple, with no risk of scarring when done properly. After barely examining me, she sent me home with a cream and charged roughly double what I have been quoted elsewhere. The entire appointment lasted no more than five minutes. Three seconds of examination, demonstrably false information about the cause and treatment, no actual procedure, and an inflated charge. I have rarely encountered such dismissive and substandard medical care. I would not recommend this clinic to anyone.

Awesome service and great experience. Highly recommend this place! I got my mole removed here…read morewhich I was concerned about and was in and out in minutes.

I brought a family member in here and the service was great. In and out quickly! The nurse Alex and…read moreDr. Kelsey Ford Bench were both great and caring!

In short My lovely bride and I know the local ERs all too…read morewell lately, and this one is by far the best. It's not attached to a hospital, but it's fully staffed and the care is VERY fast, capable, and caring. In long My wife had a massive stroke about 17 months ago. As often happens, she developed tremors, chronic pain, and now intermittent small seizures. This means we head to the ER every couple months even without a new stroke or other new symptoms. It just gets to be more than we can manage for her at home. Everett, Edmonds, and Mill Creek all have ERs, though the Mill Creek location is less known since it's not attached to a hospital. Same with this one in Lynnwood. Since my bride usually doesn't need to be admitted after a seizure, a stand-alone ER does the trick. We drove ourselves and checked in with the front desk. Before they could even put on her wristband, they were calling her back. Amazing. They wristbanded her on our way to the exam room. 3 people were already waiting to get her vitals, hook up monitors, and make her comfortable. Even more amazing. We've sat sometimes for hours in other ERs. No exaggeration. The doctor on duty was very present and focused. He reviewed her chart before coming in, and spent more time on it after asking questions. She was asleep, and he spent 10 productive minutes asking for every kind of info. They ran tests and made sure her bed was warm and comfortable. All the RNs and CNAs and whatnot were friendly and worked fast. Radiology was awesome, they had the most-modern mobile x-ray machine I've seen. I've seen more of them than I ever wanted to, believe me. We spent 3 hours there and never had pain-management issues get any worse, which often happens during long stressful waits. We really enjoyed chatting with all of the staff who checked on her. At one point, her O2 saturation dropped a bit, and before I could even figure out what the beep meant, an RN was in the room hooking up an O2 tube to her nose. I don't want to have a favorite ER, but circumstances demand that I know I need one. This is definitely it. If she ever needs to be admitted from here, she'd likely be transferred to Bellevue, since it's hard to find beds around here. But I can handle an extra 10 minutes drive time bringing her home if she saves *hours* before she even gets seen.

Aging gracefully takes intention, honesty, and the right people in your corner -- and for me, that…read moreperson has been Dr. Michelle Torrance, ND. Michelle has been my naturopath for years, and I can honestly say she's one of the most trusted voices in my health journey. What I appreciate most is that she truly listens. Not the rushed kind of listening you find in so many offices, but the kind where you feel seen, heard, and understood as a whole person -- body, mind, lifestyle, and goals. She helps me make healthy choices that feel realistic and empowering, not overwhelming. Whether we're talking hormones, inflammation, stress, or just navigating this season of life in my 50s, she approaches everything with compassion, curiosity, and deep expertise. Michelle blends science with intuition, and that balance has made all the difference for me. I trust her completely -- not just with my health, but with my long-term wellbeing. She's guided me through changes, challenges, and transitions with grace and steadiness. If you're looking for someone who will partner with you, support you, and help you feel your best at every age, Michelle is exceptional. I'm so grateful for her care and her heart. -- Shelly Valentine

Extremely tardy front desk and very rude medical assistant. I had to wait for 25 minutes before…read morebeing checked in and seen by the doctor and waited for more than 15 minutes to be checked out. I had to ask them 3 times before they attended to me. People who came after me were attended to before me. This is after canceling my first appointment on Nov 12th just a few hours before the appointment. They just texted me on the morning of the appointment saying my appointment is canceled and I had to call them back twice before I got another appointment and that was more than a month away on Dec 16th. I just saw another review for Dr. Goldsmith that says that she does not show up for appointments and is bad with following up on patients. The reason I went for and the prescription to be sent to my pharmacy was not sent despite calling and letting them know twice. There's no access to the doctor once you are seen. It's also the doctor's responsibility to make sure this is done and it does not seem like they care. After I called and left a message the second time the medical assistant called me and literally shouted at me saying she is done her job and there was an issue with the pharmacy despite me trying to explain that my other doctor sends prescriptions here all the time and I have never had an issue and also the pharmacy going out of their way to check on it. Have never had this kind of experience visiting a doctor's office. People always go out of their way to make the patient comfortable. Will never go back or recommend this clinic to anyone. This is not the way to treat patients who have come to see a doctor for an illness. I never write reviews and never a negative one as I know how hard people work to keep a business running. I had to write this as I don't want any other new patients to undergo this ordeal specially when they are seeking healing for an illness from a qualified doctor's office.