I arrived for a scheduled CT Scan 7/15/09. I told the receptionist I had a 10:30 appointment and she didn't even ask my name.
Then she handed me some papers to fill out. A couple of them didn't have any identification (my name) and they weren't even stapled together. I filled them out and sat down.
At 10:36 I was told they were running late and it would be ten more minutes. At 10:48 I went back to the counter where the two girls were having a personal conversation and ignored me. I broke in and asked what was causing the delay. One of them said there was a problem with the patient, said she would check to see how things were going. In a few minutes, she returned and said very perkily, "OK, here" and handed me something which I thought might be a medical I.D. It was a Starbucks gift card!
Then the other girl opened the door to the back room, stood in the doorway and looked back and forth between me and whatever was back there. Then I heard "I'd like to say five more minutes, but . . ."
Next I was told to come to the back and ended up in another waiting room. A woman was sitting there, so I asked her if things were always this unorganized. She told me she had brought her grandson in to have his left leg x-rayed and they wanted to x-ray the right leg instead.
That was all I needed to hear and I left immediately.
Beware! I gave them one star only because there is no zero available!
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