Great communication, crew was respectful and did a very good job cleaning up our crawl space. They…read morerepaired/replaced falling insulation, the vapor barrier and secured vents from Mr & Mrs Mouse intrusion. They created a second inside door at the entrance, just inside the exterior access where there wasn't one before. This all took a day and a half. Looks so much better!

They came a did a free consult and told us our attic/crawl space were in good enough condition that…read morethey didn't recommend any services at the moment. Was nice that they didn't try and upsell us on things we didn't need. The servicer also found a mouse we had been trying to find and he even found a hole from the crawl space to the exterior of the house where a rodent could get in. Oh, and they scheduled a consult to come to my house within a week of first contacting them which I thought was prompt timing. Will definitely contact them in the future when we need their services!

I've now had the opportunity to work with Artemio from Aquamess twice, most recently during a water…read moreleakage emergency. Despite the late hour, he responded promptly and came out to assess the situation, helping us get our water back up and running quickly. What stands out most is his honesty and transparency. Artemio goes above and beyond what you would expect from a standard assessment--he takes the time to clearly explain the issue and walks you through your options. Even when the work may fall outside his scope, he is willing to offer helpful recommendations and point you in the right direction. His professionalism, responsiveness, and genuine willingness to help make him someone I would confidently recommend to others in need of reliable service.

We had Aquamess Restoration evaluate our property in University Place where my daughter and family…read moreis living. They were wonderful to work with, responsive, honest and diligent from scheduling to actual evaluation. Unfortunately, the work needed on the attic (mold remediation, ventilation issues, removing/installing insulation, needing a new roof or extensive roof repairs) was more economically feasible hiring an insulation company and roofing company. We really appreciated Artemio's honest assessment and advice. They are a trustworthy company and do not operate by taking on any job solely to make money. They want what's best for potential customers and customers!

Highly recommend this company for any repairs / retrofits / renovations. Most contractors just say…read morewhat is wrong, send you an estimate, and do the work. Dale had me show up on site, walked me through everything after doing their inspection, and went into amazing detail on the type of work to be conducted to provide the most long-term solution for my home. If you're looking for immediate stress relief on your home concerns, Dale will take that stress away immediately. Patricia was also great to work with regarding billing questions and scheduling. Nordic does not require deposits up front, they have all their suppliers already set up internally to procure their materials, and have proper subject matter experts on board whether it's electrical, plumbing, roof, deck, or interior needs, and they're highly transparent regarding coomunicating their work from start to finish. Nordic is everything you could ever want with a contractor to alleviate all stress on any project. They have earned my trust tenfold.

I can't say enough about the service I received from Nordic Services. Dale and Gordon immediately…read moreshowed up to my home for an estimate when my property was involved in a fire. Cassie and Tracy stayed in constant communication with my insurance company, alleviating some of the stress for myself in this situation. When the work took place, Rich and other workers showed up on time every time. They were always well prepared and very professional. I am very pleased with the quality of work that was performed on every detail of the job. I can't express enough how great the communication was throughout the entire process. Completely satisfied customer here, thanks again Nordic!

After a major leak from an upstairs bathroom pipe caused significant damage behind my kitchen wall,…read moreI'm incredibly grateful I chose Poseidon Restoration. From the start, they stood out as trustworthy, responsive, and highly professional, everything I didn't get from other companies I initially contacted. General Manager Jakob was outstanding, communicative, knowledgeable, and reassuring throughout a stressful process. He took the time to explain everything clearly and always responded quickly to my questions. The crew, Dwayne and Kyle, were equally impressive. They were punctual, respectful, and extremely careful in their work. They contained the demo area perfectly, which was especially important with a small child at home, maintained excellent air quality, and were very intentional about minimizing damage. Everything, from cabinetry to countertops, was handled with care, and the workspace was kept as clean as possible. Their attention to detail, professionalism, and genuine care made a difficult situation much easier. I highly recommend Poseidon Restoration. Jakob, Dwayne, and Kyle were fantastic.

Poseidon handled my bathroom rebuild, due to a water leak, from start to finish. Quick and…read moreefficient, great work and communicative managers. Highly recommend this team.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

We had Robinson come over for an estimate/inspection after we had a toilet overflow that leaked…read moreonto the floor below. After that experience, I question both the company's substantive knowledge and their ethics. First, they used some pressuring tactics to try to get me to sign on for their services right away. They urged me to make a homeowners insurance claim right away, saying that the work would surely be more than my $5k deductible. I asked what if we just took some remediation efforts without a claim, and they said just having a dehumidifier and fan in here for several days would already run $3k so I might as well file the claim. They otherwise would not offer an actual estimate for anything. The next day when they reached out to follow up, I said I didn't think it was worth it to file a claim and be out $5k. They then miraculously said they could do remediation for $2-$3k without a claim. I also had them look at another area of the house where we had some mystery water but was now visibly dry. I thought it came from outside rain. The technician said we had a leak and needed a plumber. I got a plumber in later who removed dry wall to look for the leak. There wasn't one. The plumber seemed really trustworthy and replaced a part just in case and was not $$$. But seemed to badly reflect on Robinson.

Terrible service and pricing. Pieces of trim broken, cracked and missing. I don't recommend this…read morecompany. Glad we chose not to use them beyond the initial water damage. Showed up the first day of the water damage with no drying fans.

We have used this business twice for water damage. The first time was just the clean up and dry…read moreout. The second time was clean up and drying and the repairs. Both cleaning ups and dry out went smoothly and quickly. We would recommend Servpro for clean up and dry out. However, we would not recommend Servpro for repairs. We needed paint, flooring with trim, and some bathroom plumbing. The painting and plumbing were done by sub contracts and done well. The flooring was done by Servpro employees. There was no on site project manager which left managing the project to us. Servpro sent someone to do the flooring that seemed to have little to no experience with installing our LVT flooring. The project took 3 times as long as it should because of mistakes made installing the floor. Servpro also tried to bill us for work they did not do. Again we would recommend Servpro for clean up and dry out. We do not recommend them for the repairs.

I do not usually write negative reviews, but I was blown away by how awful Paul Davis Restoration…read morewas. Based on my experience, they should have never been USAA's preferred vendor. I am mainly writing this review in hopes it helps someone else avoid the stress and aggravation I went through. I know it is long but if you are considering this company, it is worth the read. We had a water leak in our upstairs bathroom that damaged the bathroom flooring, ceiling sheetrock and flooring below. We filed a claim with USAA to have it fixed and went with Paul Davis Restoration as they were a USAA preferred vendor. It was a job that could have been done in a couple of weeks; however, it got stretched out over 6 months. Paul Davis assigned a project manager to us as our sole point of contact. There was a HUGE problem with communication throughout this whole process as well as issues with most of the contractors they sent. When we tried to get in contact with our project manager, she never called back. Once it took 3 weeks and multiple messages to finally get in contact with her. We even had to call the main number a couple times and requested they get ahold of her because there were time sensitive issues that needed to be addressed. There appeared to be absolutely no communication between Paul Davis and their contractors. Not one showed up knowing what needed to be completed. They would ask me if they were supposed to do certain things; for example, "am I doing the baseboards or is someone else?" Jobs that the insurance company paid for never got completed. One of them was because they did not send enough people to do it. For example, our large bathroom mirror was supposed to be taken down and painted behind. The job required 2 people to remove it, but only one person was sent, so it was not removed. I mentioned it to our project manager, but she never sent anyone out. The worst example was when they came to refinish our hardwood floors. As we could not be in the house while the floors were being refinished, I had a long conversation with our project manager about removing the kitchen appliances, and that our cat would be staying in our laundry/mud room while they were working. When the contactors arrived, they informed us they do not move appliances and that they would have needed to be removed beforehand. Furthermore, they also told us they needed access to the laundry room where our cat was. The previous conversation I had with our Project Manager was never communicated to them, and she never arranged for anyone else to move the appliances. I asked them if they spoke with our project manager and they said, "yes, and all we were given was a piece of paper with your address on it." Talking with them, they assured us that leaving the appliances in place would be preferable anyway and that there would be no discernable lines from the stain around them, so we agreed to let them continue with the job. When they were done, we came home and found all sorts of debris stuck under the sealant throughout the floor, corners missed and rough edges. Additionally, there were large unstained spots around the appliances like we had initially feared. They had to come back and redo the whole floor. They came back 3 more times after that to fix the floor, the major issue being the lines around the appliances. They did not have the equipment needed to pull the refrigerator out without damaging it and our project manager never arranged for anyone to come move it while the floor was getting fixed to get the job done right. I finally had to get our insurance company involved and show them the pictures of what had been done. My adjuster had to call Paul Davis, on my behalf, to get it fixed. My adjuster had to call several times throughout the course of this project to get jobs completed. I requested another hardwood company to finish the job because our current one was unable to fix it but Paul Davis denied the request. The project manager finally arranged to have someone come out with an airsled and move the refrigerator. They had to use a prybar to pry the refrigerator from the floor because the hardwood company sealed the feet to the floor. They also got sealer all over the bottom of my stainless-steel oven, which is noticeable and will not come off. While the contactors were nice about coming back multiple times, their work was sloppy and there was no attention to detail. There were still things that needed to be fixed when I stopped having the floor contractors come back, but I lost confidence in their ability to do a satisfactory job. I will have to live with cracks between a few boards, a corner that got missed, and a line around my oven. Another issue we had was with the person who installed the flooring in our upstairs bathroom. He damaged the walls and ceiling when bringing the supplies inside. The toilet was also installed incorrectly. It took Paul Davis a month to send a plumber out to fix it.

Great company, quick response time friendly staff and project managers, great communication 5 starsread more

AVE Construction came to the rescue when our roof started leaking after a windstorm. The roof had…read morebeen modified by the previous owner and had some questionable ridges protruding from the chimney. AVE removed the roof, reformed the ridgeline, replaced all of the old particle board with durable plywood, and it is so beautiful now. A complete transformation. We had them install cedar shake shingles in our eaves as well. The work was amazing, the price was incredible and the people were wonderful. It was literally the best contracting experience I have ever had. I highly recommend them for any of your home projects, you will not be disappointed!

This company is less than responsive. They hire the cheapest labor they can find and use shoddy…read morematerials. (For example; they replaced a kitchen counter top with a poorly manufactured covering that left sharp edges exposed.) My kitchen sink was removed by a remediation company who subsequently damaged it, at a later date AVE disposed of the sink with the garbage disposal attached, then claimed it wasn't their fault and are refusing to replace it. All in all, they have taken more than two years to do a job that should have taken four months maximum.

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

Matthew must be one of the most honest people in this business. I asked him to assess a situation…read morewhere we had a toilet overflow that leaked onto the lower floor. He did not try to upsell and seemed very transparent in his assessment. A few other water companies had pressured us to start an insurance claim there and then, saying the work would be more than our $5k deductible. Matthew told us that the water was very small and could be dried out with some DIY strategies. He then also looked at another issue we had and provided honest unbiased information about plumbers and contractors. He also provided a lot of small tips to prevent moisture and leaks in the future. I recommend Matthew as your first call and will definitely seek him out for future water damage needs.