We are truly grateful to have found 1st Choice Housekeeping…read more Their deep cleaning - and ongoing visits have transformed our home. This is more than a cleaning service - they really care for their clients. Wonderful people/excellent results/totally trustworthy/ reasonable rates

They did a fantastic job deep cleaning my parents' home so we could get it ready for the real…read moreestate market. Floors, windows, bathrooms, kitchen...they were all in sad shape due to neglect. Carrie and her team got the home in sparkling condition. The price was quite reasonable since the home was in dire need of TLC. Very grateful to have found this company.

I had an appointment scheduled with this company and they scheduled it for the wrong day (a month…read morein advance). When they called to say they were there and I tried calling back, the operator proceeded to tell me it was my fault that the date was wrong and then commented on the state of the home in a snarky/negative way, not realizing that our renter was going through the death of a family member and in the process of moving out in a week. Absolutely unprofessional and do not recommend.

Was recommended by my Realtor and took the chance - and it wasn't good. They were more expensive…read morethan the "National" brand and didn't do nearly as good as a job. She asked me if I wanted stain remover, etc and I said I don't care - I just want my carpets clean. That was mistake # 2. Not only were they a couple hundred dollars more, but the carpets smelled musky and wet when they left - which we have never had. I'm sure they are going to say it is from the dogs, which isa small dog that is allowed upstairs. Even the Realtor and cleaning lady didn't believe they cleaned the carpets...it was terrible Hire the national brand, they come in and give me a deal and the carpets look 100 percent better, smell better and even mentioned that it seemed like the water wasn't extracted properly. They get 2 stars because they were polite and on time.

We ordered the move in special for our new house. When we showed up afterwards, the place legit…read morelooked the same as when we did the walk through. I took photos of the piles of hair left next to the toilet, the sticky residue left by bottles of something in the kitchen cupboards, a body piercing ring on top of a dirty heat register, and a towel covered in filth after I wiped down the kitchen counter. The response I got was defensive and full of excuses, and I was offered 25% off, which absolutely doesn't begin to make this situation right. I was told my rag was dirty because they don't use harsh chemicals. I wiped that up with an essential oil wipe, guys. Essential oils. I have yet to find any evidence that anything was cleaned at all. Literally anything I wipe down is filthy. I'm tired of dealing with them, so whatever, but I would absolutely never recommend them. I was hoping we could hire them down the road for regular cleanings, but definitely, definitely won't be doing that. Don't make my mistake.

This is a follow-up to my original review and a response to the owner who responded to it (see…read morebelow). It's funny that a business takes the time out to respond to reviews, but instead of apologizing for poor service, they use Yelp to invent PR responses about firing clients for "ongoing rudeness and disrespect." Actually, my wife made all of the appointments and managed the cleaning visits throughout the entire time of service. I never spoke to them expect to say hello on the rare occasion when I was home during a cleaning. I know the cleaners loved my wife. Which is to say, the supposed "ongoing rudeness and disrespect" couldn't have been more than the final complaint letter I wrote (the first one my wife wrote). I'm pasting the letter below (some names changed) so everyone can see what constitutes "rudeness and disrespect." In other words, when you complain in a professional way about service you paid for but did not receive, you will be "fired." Ironically, there is another term for having to pay someone for something you did not receive. It is called "stealing." If you read the whole letter, you can see that we were "fired" in the loose and melodramatic sense of the phrase, a la "you can't fire me because I quit!" The letter ends with me essentially terminating the service, so I don't know quite what they mean by having fired us. This is the kind of quality and drama you can expect with this company / owner. Fun! If you live in the area of North Kitsap, give "Simply House Cleaning" a try. I have discovered they offer better service, cheaper rates, and are still all-green cleaning. ---------------------------- Hi, Kayla: My name is WC. Kathy and I are your clients in Poulsbo. Earlier we also had service in Kingston. I believe we have been a customer for almost a year and a half now. I'm writing to express my extreme dissatisfaction with the cleaning we received yesterday, as well as what I consider thematic problems with your service in general. The cleaners were supposed to arrive between 1:00 and 1:30. They arrived at 2:30 and because they were late to arrive, they then rushed through their job and did not complete all their work. Kathy then had to ask them to come back inside and finish properly, but even then they rushed and did a poor job. Moreover, someone broke the sliding shower door in the master bedroom yesterday and didn't mention it. The door was working in the morning when we took a shower, but was completely off the track after cleaning. It's ridiculous that someone wouldn't take accountability for it or even mention it, but instead left me with this problem. I can't help but believe that the rush job contributed to whatever happened to the door. The bigger problem here is that this isn't the first time we have had this and other problems (scheduling) with your service. I'm sure you're aware that we had specifically asked for Lisa to come here for many months, so much so that someone communicated to Kathy that she no longer works for you. In fact, we specifically asked for Lisa because the quality of work was so markedly different when she came. It wasn't that she just worked harder and did better work (although that is part of it). She also acted as a manager for the other cleaners, and made sure they completed their work properly. Every time she was here, she pointed out things they had missed and directed their efforts. Now instead of Lisa supervising and finding problems, the burden instead again falls upon me, the customer. It seems absurd that I am paying for this ordeal. I'm a successful business person myself and don't appreciate paying for a service that I don't receive while wasting my valuable time. We have service every three weeks and always leave a tip. By my calculation that is $4,160 annually, well over $50 an hour. Are we receiving premium service for these premium prices. Most certainly not. At this point I have to ask myself why I'm not contracting my own untrained staff, since that seems to be what you're offering me. I could buy my own green cleaning supplies and expect similar results from someone here in Kitsap off of Craigslist for $15 or $25 an hour. I'm displeased to be wasting my time writing yet another email on this subject. Frankly, I'm not sure you could dissuade me from canceling the service at this point. But if you value me as a customer, I wonder what you might do to fix this situation. Also, who is the owner of this business and what is their contact information? Regards, WC

These guys came and completed some mold remediation, fixed some rotten stairs and other various…read morejobs in our new home. They did a great job, were very affordable, timely and professional. I will be happy to continue using them for any upcoming needs that may arise.

This phone number no longer goes to this company. You now get Bryce Matthew's Construction. Your…read moreright, we did not do business. I gave BJ's Painting 1 star because I am looking for a painter and when I call BJ's Painting and get a construction company well, the rest seems pretty obvious. Besides your a new company now, get a new yelp page and you won't have this issue.

I've used Pinnacle home services several times for window and roof cleaning. Their receptionist is…read moreknowledgeable and efficient. It's nice to deal with a company that actually answers their phone. The bid process is prompt and pricing is reasonable and refreshingly transparent. They show up on time and do wonderful work. Highly recommend!

Pinnacle Always did an A+ job of washing our windows in and out of the home!…read moreI would NOW like to have your new in home cleaning to see how you will do and how you rate service to service on the inside of the home. Please call again so we can schedual our home for cleaning. Thanks call Jan and Chris Taylor in Port Orchard. I will not leave a phone number. I will call you if I do not hear.

As a property manager, I have gone through a rotation of different contractors and handymen over…read morethe years. Once I started working with Handy Viking, they have become a reliable source for varieties of projects and work orders that come up. From something as minor as a toilet fill valve replacement to more extensive projects such as a shower pan replacement, they have done outstanding work from start to finish. Christian excels with communications and professionalism throughout the process until completion and has great attention to detail. Only delays in the projects we have experienced - was waiting for materials to be delivered. Once the materials and supplies were delivered and ready to go, they were quick to follow up and get the work scheduled complete the project. They're priced competitively and have very fair prices, a great value when you need to bring in a professional for your projects and work orders!

Christian was very helpful and experienced in his craft. Replaced my back door to answer home sale…read moreinspection. Excellent job. I would recommend him for any handywork you have.

I had new tenants moving in the end of March and set up an appointment which they were…read moreaccommodating to re schedule on short notice. I wasn't there when the tenant let them in to the house for the carpet to be cleaned but the two days later when I arrived the carpet was still very wet. Most disturbing to me was the stairs didn't look like they had been cleaned and that was actually the dirtiest part of the whole house. I didn't bother calling back but hired another company to re do what should have been done correctly in the first place. You only get one shot with me. I expect when you do a job and you sign your name to it then it's a good job. If not then why bother. I read the reviews on you before deciding to recommend you to my tenant. Shame on me, I should have asked for recommendations to call.

I had Ricky Thorpe from Green Shield Home & Carpet Care, Inc come out & clean my carpets…read more He arrived on time, calling first to make sure we were still a 'go''; was professional, courteous and confirmed the areas to be clean and the price before setting up. The job was FANTASTIC! My carpets looks great and smell even better. He even left booties for my shoes. It's great to find quality service over in the Kitsap Peninsula.

My husband and I visited the Emerald showroom while shopping for new flooring. We found Alexander…read moreprofessional, helpful, responsive, knowledgeable, and friendly. He had a nice selection of high quality, but reasonably priced, flooring covering options and helped us identify the LVP flooring we were trying to match in our new house. Due to construction delays, we put the selection of new flooring on hold. A few weeks later my contactor removed some of the existing LVP floor to do foundation work. When my contractor was then unable to reinstall the floor, we panicked since it was critical for the next stage of our remodel. I immediately reached out to Alexander at Emerald Installation. He was AMAZING! Alexander came over that same afternoon and reinstalled the flooring. It was beautiful, and just in time for the next stage of construction. We don't know what we would have done without his help and expertise. I can't recommend Emerald Installation & Floors enough! They truly save the day for us!!!!!

Beware risk of unpaid subcontractors: I hired Emerald Installation in summer 2024 to manage some…read moreupdates throughout my home. I was happy with the work performed, however, a subcontractor whose work represented $10K of the project fees was not paid more than six months later, and Emerald was unresponsive to my requests for lien releases to all the vendors on my project.