Kevin and his lovely wife delivered our new two seat sauna the other night and we have nothing but…read morenice - to say about their company! Kevin went above and beyond - delivering our new sauna to Friday harbor, WA and worked to our schedule to boot! We highly recommend Sun Stream Saunas! Carl and Alison

From the owner: Sun Stream Infrared Sauna in Victoria manufactures sauna heaters that are durable and reliable. We…read moreprovide thermal imaging of our products to establish their higher efficiency. Get in touch to know more.

Karl gave us a quote for a sauna for $7140 that was shed-style and had a large window. We said we…read morewere willing to pay more for quality materials and to ensure it was well-built. He told us all about how he was an expert and could make us a "really nice sauna" and found a "great source for cedar" that would keep him within the quote given. What we got instead was a sauna that needed major fixes, a trash-filled workspace, and gaslighting. First, Karl is disorganized. He bills himself as an expert sauna-builder, but he's winging it the entire time. At many points in the build process, it was clear he'd never done something before or had little experience with it. The poor decisions he made have led to problems I now have to fix. Here is a list of issues we had with "Karl's Saunas", as documented in photos: 1. Cracked wood slats on the sauna bench and wall. He chose very cheap wood and told me "that's how he makes his money" when I expressed concern. I told him we would pay more for quality material, but he reassured me it would look good once it was up. When I showed him the crack, he said it was my fault for using cheap materials (gaslighting). 2. The window sagged down out of the frame and exposed a 1" air gap at the top of the glass. The issue is that he purchased the wrong size window and installed it on the side to make it fit. When I asked about it, he said the sagging issue was due to the manufacturer, but it was because the window was not blocked on its side. When I asked him to fix it, he said I was having a "hard time moving on" from the project. 3. He left a large pile of trash outside the sauna and his response to me asking him to bag it was to tell me to go "f" myself. He could have bagged it and moved it near our trash can if he wasn't going to take it to the dump. I hired outside help to clean his mess and still have styrofoam coating my garden area. 4. He offered a "custom door" in his quote and told me to look at Etsy for ideas, but then didn't know how to build the doors I chose as examples. He simply hacked together the best door he could, which is built with a warp and doesn't close properly. 5. He insisted we do a tile floor since it would look cool, then told me it was "his third time installing tile, but I've seen it done a lot of times" once he was knee-deep into the project and covered in grout. Lines are uneven and tiles still have dried grout that needs to be cleaned off. He also splashed quick set on our back doors and left a bucket full of concrete for me to clean. 6. He didn't allow enough clearance next to the lower bench for a sauna heater, so we had to get a carpenter to cut the lower bench and make more space. He knew which heater we had purchased so it's unclear why he didn't figure the dimensions into his build plan. 7. Karl kept asking me for additional payments after I had paid him the entire quoted amount in the bid plus $200 extra for the custom door and another $100+ for PayPal fees. He never mentioned PayPal would incur an additional fee at the start of the project, or I would have used checks. The last time he requested money, he said it was for purchasing caulk (included in his quote). I said I'd be happy to pay once we did a final walkthrough and he sent me an accounting of the additional work, which he was unable to produce. To top it all off, he stole unused grout and tile I had purchased and was going to return to Home Depot. I guess he decided that was his "final payment" The only communication I had after that was asking via text if he could fix issues such as inappropriate shims holding up the structure and the inability of the custom door to close....or to put handles on it. He got hostile and sent me the text message exchange in the photos. After that, I blocked his number and felt compelled to warn others. Our street is small and we have security cameras, so I'm sure he wouldn't physically retaliate, but it's still a concern. I decided not to post against his construction bond or file a legal complaint, either, since he's not worth the aggravation, even with the additional 2K needed to fix the sauna. My father has been building custom homes for 40+ years and he's never had to deal with someone as unprofessional as this man. Bottom line: Work with him only if you want someone "winging it" at sauna-building at your expense, profanity hurled at you after making reasonable requests, and to spend hundreds to fix mistakes he won't address. The photos tell all you need to know.

From the owner: Hello I'm Karl I started building homes in 2003 as young…read moreadult. 20+ years later I'm still putting together awesome projects. Now I am building Saunas. For some reason I'm just attracted to the wonders of Cedar. All though new in the area my clients seem to provide me wonderful opportunities to build some very hot items.

Wine might be good...customer service needs to age a little more…read more Be an expert before you come in or be ready to feel stupid

Apex wine cellars was a huge disappointment. I built a house on the east end of Long Island and…read moreutilized an Architect and Building Contractor who corresponded with Apex on the design of my wine cellar. After many back and forth with the drawings and lack of understanding on their end, coupled with slow response time, we finally placed the order. When the wine rack system arrived it was not top quality and things like the screws being too short to secure the doors and not the best cedar heart wood used. In addition they sent the wrong dimension for the cooling unit louvered cover. They proceed to argue for the next 6 months via email that they built it to the drawings. However, never did they provide the drawings in the email that they were referring too! Stay clear of these folks. I would not recommend them for any quality project.

No response follow up after the initial confirmation of request. I got a text & email to fill out…read moreinfo. I sent the form in, and nothing since.

Lucas and his team are reliable, responsive and their work is top notch. It doesn't matter the…read moresize of the job they go above and beyond delivering the best service and quality work! Highly recommended!

Top notch skill, troubleshooting, attention to detail, quality work, fair pricing, quick response…read moreand timely completion of excellent work. They helped design and build a patio, that is a welcoming entry to my home. Will definitely work with him again.

I have employed Roger's Repairs numerous of times as home owner and seller since they opened their…read moredoors in 2006 or so. Every time I have called, he has responded in a timely fashion and has been able to make the repair. There has been a time or two when he has referred me to a specialist who has been awaiting my call to make the repair.. ie: a licensed electrician and plumber. I have always been more than satisfied with the quality of work, communicate and timely response. The good, quality guys are worth the wait.

I had already written a review, but wanted to post pictures. RWAV did a great job! Will work with…read morethem again in the future.

From the owner: Calling Room With a View will be the best thing you ever do. Our talented and experienced…read moreBremerton, WA General-Contractors will ensure that our work and craftsmanship exceed all your expectations.

Joe and his son Tyler from NW remodelers, remodeled our bathroom, they did an incredible job, super…read moreclean and respectful and we have a 4 year old at home during the day who they where incredible with, very patient and kind towards him and understanding of his curiosity. Incredible company, incredible work. Incredible people.

Excellent job done. Best priced around and we had many bids. Very hard working men and quality…read morework. Will go back to them for any future work